This practice was great with a husband and wife team. We haven't had issues except with the…read morereceptionist. I believe her name is Karen (how fitting). My daughter had an appt to have her prescription evaluated as she could not see clearly from her new glasses. Karen was annoyed and confused with her appt. Isn't part of a medical receptionist job to be cognizant of patients' visits - given she's the one who books the appointments? When Karen asked my daughter if it was an eye exam, she replied with I don't know, as she recently had a thorough eye exam. Why not ask her politely what my daughter requires / visit goal. Instead, Karen gives her an attitude, scoffs.. and while on a personal call, she belittles her, right in front of her! This type of behavior is not only unprofessional but disrespectful.

Dr. Kepner is an amazing doctor. It's rare for me to find any doctor, not just an eye doctor, who…read moreis so good at what they do. He asked great questions and really listened to my concerns, but he also took the time to explain everything thoroughly. I left my appointment feeling completely at ease with no worries or unanswered questions. His analysis during the eye exam was spot on. I've never gotten a new pair of glasses without them feeling at least a little off at first, usually with the doctor telling me my eyes would adjust over time. This was the first time I've put on new glasses and everything felt right immediately. I will recommend Dr. Kepner and this location to everyone I know. I was actually referred here myself, and even though it's a 35 min drive for me, it is totally worth it.

Pro: very nice staff, awesome doctor, nice selections of glass, big parking lot…read more Con: no wifi & spotty connection with internet access even on personal data. My family and I have been going to kemp mill optical for years and will continue due to their excellent service and Dr.Ly for being an amazing optometrist. There is no online appointment but calling to make one is very easy. Dr.Ly take the time to do a very thorough eye exam and explain the process. I have United healthcare vision insurance through my workplace and the staff went over to the process on how to get a reimbursement which is very easy. All in all a great place to go to if you ever need an eye doctor.

Terrible operation, doesn't stand by products it sells. I bought glasses a little over a year ago,…read moreand they broke. They wanted $100 for a minor repair. Should do it free. Lost me and my family as customers.

Dr Ephraim has always been great. He's very kind, and he doesn't rush his patients. He will take…read morethe time to listen and to discuss whatever questions you have. He's also got a good sense of humor, which is always appreciated.

Found Dr. Ephraim after finding him recommended by neighbors and had a perfect experience. I had…read morebeen doing to another practice for a couple years, but they seemed to be focused more on senior patients and it was a cumbersome process. My experience with Dr. Ephraim was 5-stars across the board! He was timely, there was never any waiting, and it was overall an extremely pleasant, easy process. There was no puff of air (argh! thank goodness), yet he had technology that I've never had used on me from other places that was able to show detailed digital images of my eyes and its cones, etc. He prioritized both the health aspect of my eyes as well as the accuracy and optimization of the prescription which was exactly what I was hoping for. There was no pressure to buy glasses or contacts from them, which I appreciated. Dr. Ephraim was also super-personable and funny, and his staff was efficient and professional. I paid out of pocket because I didn't like the experience I had elsewhere, and it was worth it, but he does take multiple vision insurance providers. Note: I did originally have trouble connecting with them for an appointment and didn't get an answer the first couple times. I called a bit earlier and that helped to finally connect.

Just had my annual eye exam and contact lens evaluation, and couldn't be more pleased. There…read moreweren't many reviews on Yelp but the Google reviews were very positive, so I decided to make an appointment. I'm always a bit nervous visiting new optometrists or dentists because I've had negative experiences with being pressured or upsold. Not so here. It was a very pleasant and straightforward visit. I had a very thorough exam, and the fees were clearly explained to me with no pressure tactics. Dr. Zhang was very professional and friendly, as was the staff. The office itself is a pleasant, modern atmosphere with plenty of parking. A great experience overall!

Dr Zhang and her staff were wonderful today! The dr was patient and caring with my dad. My dad is…read moreelderly and English is not his first language, but the dr was exemplary in her care and professionalism towards my dad. I'm impressed. The staff did a good job explaining the cost of various add-ons without the hard sell, which is much appreciated. We had no problems getting his prescription. We would certainly be a repeat customer. Thanks Wheaton eye care!

I paid over$500 for a pair of glasses that I thought were high quality and would last. A few weeks…read morelater the nose pad broke. I went to the store in Wheaton. They replaced the nose pad with a cheap plastic version. I paid for them to order the nose pads that matched the frames. I noticed a small scratch on the lens later. They said the new nose pads would be there in 5-7 business days, and they would call. It's been over six weeks so I called. Got put on hold. Someone said they'd call but no information on when. I'm hoping that when I do get the proper nose pads, they can pop out the lenses rather than break them. They did inform me that if they did, that would be my problem. Hoping I can add an update and talk about the amazing customer service.

Nasty today! Late with eye exam for glasses and contacts and was told would get complete exam and…read moreprescription by paying for both. After I paid, I asked if vision screen test monitoring was used in place of dialation and was told it was not -- even after I asked optomitrist Toldedo Espiett about my eye health and was told all looked good. I asked if I could pay for the dilation test at that point and was told that I could not and that a whole other eye exam woud be needed all over again for another $159 in order to get screen dilation test. So am going elsewhere now and forever. This is dishonesty and highway robbery on the part of the optomitrist and on the part of Lenscrafters for choosing people that operate this way. I Will never ever go to any Lenscrafters again and advise not to use them!!!!

Dr. Baum is the only Ophthalmologist I've ever been to and even though he no longer takes my…read moreinsurance, I am willing to pay out of pocket because he is that good! My office visit was $135 which is way less than my GP charges my insurance company. He is professional and caring. He never rushes or brushes off questions you may have. He is a Georgetown graduate and has lots of pedigrees adorning the wall of his waiting room. Washingtonian magazine likes him too. He has been on the Top Doctors list many times. Parking can be a pain with the construction going on down the street that takes away many of the metered spots. There is a lot behind the office that charges $5 for the first two hours, but it fills up quick. I had an 8:30 appointment so I had no problem. I plan to stay with Dr. Baum. He is worth every penny!

Dr. Baum is great. Woke up one morning and my eye hurt. I called and was able to make an…read moreappointment immediately for that morning. When I arrived, he examined me and told me what was up. He was great b/c he took his time to take out an booklet & show me exactly what happened. Rather than prescribing me a medicine, he explained that a hot compress four times a day was better than any prescription medicine out there. Plus, it'd save me money & a trip to the pharmacy. I liked Dr. Baum b/c I got an immediate appointment, & he was so friendly. For 15 minutes, my appt. was $110.

Dr. Lam...Spectacular...I give her 7 Stars…read more The gentleman who works the desk in front..."Andre" may be his name...Not exactly rude but I definitely felt like I was being processed into jail with this fella. This was a couple of weeks back so maybe he was having a bad day but...not good customer service. Even just a hello or eye contact would have been appreciated.

I dont even know where to begin with this location…read more. These two CLEARLY know what they're doing when it comes to their customers (as they refer to them, guests). I had a really good exam, quick, and walked out of there feeling comfortable, confident, and knowledgeable about my benefits, options, and glasses purchases. They explained all the brackets offered for my regular glasses and prescription sunglasses and recommended the best one (not based on trying to upsell, but on the honest needs for my eyes. They also cleaned my glasses during my looking at other glasses for free which was nice. I saw so clearly after They're both incredibly personable, professional, warm, and welcoming Target Optometrist people, and im glad they're now my new home location! If you're looking to be taken care of and walk out of their confident about your eye care and health, THIS is the place to be. The Doctor told me stuff about my eye health I had no idea that contributed to my changing perscription which was pretty cool to me Thanks again Target! I don't know what you pay your staff members, but this is impressive.