I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Dr. Chow is knowledgeable, honest, and personable. I've known her and been a patient of hers for 20…read moreyears and she's never disappointed me. Hers is a small business, not a mall conglomerate or Costco chain. I love the personalized service.

I've been their patient and my husband also joined since a few years ago. Never experienced any…read moreissue. :)

I've been using this place for several years. All the employees and the doctor are professional…read moreand capable. There is one employee that I feel deserves mention by name and that is Anne. I travel for work and she has been able to assist me over and over again with time sensitive situations. I took a pair of glasses with scratched lenses there on Friday before leaving the area for several months. She made no promises but called me this afternoon as I was leaving for the airport and had my repaired glasses ready to go. If this was the only time she has been so excellent I wouldn't bother writing but this is just one of several examples where she has proven to be the most helpful employee that I have ever met. She deserves to have her salary doubled.

Both associates I've interacted with got defensive very quickly. The last one I saw snatched a…read moredocument I was turning around to read to compare to my insurance cost. He mocked me for asking about the sequence of events to get my glasses. He claimed my pupillary distance was 26. When I asked in what unit he had no idea what a "unit" was. I asked in mm? He said yes 26 mm and then said "we're know what we're doing we've been doing this for years". My distance is actually 55mm. For the price they charge they have no idea how to provide quality customer service. Rude, unintelligent, unprofessional In response to the owner: Your whole reply is off topic and half is inaccurate. Nothing justifies his mocking both me and the previous client (after they left). As a grown man your salesperson needs to be in control of his emotions.

Thank you, Melissa for the excellent service. Melissa helped me find frames, measured and ordered…read moremy glasses. She was patient and kind. She worked up the best deal on my reading glasses and sunglasses. I am now patiently waiting for my glasses to arrive. This is my second visit to this Lens Crafters. The store is immaculately clean and they have a huge selection of designer frames and regular frames. It is very comfortable and their technology is awesome. You literally put this thing on your glasses and it measures everything they need to fit your glasses. I think they are a great location and you will be happy you went.

I went in for a pair of readers and Neal was wonderful. He has great customer service and was very…read moreknowledgeable of what I needed. Kudos to Neal, he was awesome.

Great experience getting a couple pair of glasses at Potomac Vision Care! Daryll is super friendly…read moreand helpful. He also offered to adjust my current pair of glasses, and I didn't realize how much they needed it! Thank you Daryll!!

From the owner: 50% OFF Eyeglasses! That's for all of our eyeglasses and lenses!…read morePlus exceptional experience and knowledgeable opticians. Plus we use Zeiss lenses - for optimal clarity that our patients' deserve! This offer includes progressives (no-line bifocals), sunglasses, single vision glasses, computer glasses, blue-protect, and photochromic/transitions. Cannot be used in conjunction with other offers or insurance.

2.20.24 Ryden Optik…read moreis located in King Farm Village Center. There is street parking out front for those who are lazy or pressed for time. For those who can't parallel park to save their life like me, have no fear as there is additional parking in the back. There is a pass through/walkway around the corner. Dr. Thai had been my optician years ago, but due to life events, I left as a patient. Time passed and I am back to see Dr. Thai annually for my vision care. She is warm, friendly, and professional just as I remember her. I had my annual eye exam today. I was elated when she told me there are two types of tests that can be used for glaucoma: the air puff or blue light. Thank the heavens for technology! The blue light was so easy in comparison. Those days of torture and suffering with the air puff test are gone. Hooray!! I had lasik done in 2016 and she was impressed that my vision hasn't changed much since then and stayed the same as last year. Today I purchased glasses for nighttime driving with anti-glare lenses. The cost for my glasses and the eye exam was much more affordable than the optometrist I previously saw. I'm so glad to be back as Dr. Thai's patient. Highly recommend her.

Excellent optician right in Rockville! I have full confidence in Ryden Optik and have trusted them…read morefor years. They have been very helpful a d great with everything. Heavily recommend!

Had a very good experience…read more The good: - Easy to make appointment online - Optometrist Dr. Thomas was personable / skiilled - Recommended I try a new lens they prefer Baush and Lomb True Eye vs the Acuvue I was wearing. Turns out this is much more comfortable, easyer to put in , and same price point. - Dr was willing to get trial lenses for my old Acuvue just in case but turns out I stuck with the new ones - I was in the mode to just get my perscription and take it to Costco which I usually do to use the VSP insurance and not get ripped off at the optometrist office. However I'm glad I mentioned it to the technician Damien and he patienly reviewed benefits, and said they'd match contact prices so there wasn't a reason to go elsewhere. I gave it a try and the glasses pricing was negligible after my VSP benefits, and they did match contact pricing. So in the end I got much better service in a nice local establishment w/o having to fight the crowd at Costco. - They were able to electronically submit my info to the DMV to allow me to renew my license online - my old optemetrist wasn't plugged into the DMV system in that way. Neutral: I got a confirmation call day before which is fine but it said if I don't call back my appt would be cancelled. This was a little unsettling as I'm busy at work during the day and often don't get my personal voicemails during work hours. Luckily I did confirm, but this was a pain point of their pratice I've seen in other reviews Bad: Nothing really. Good location, great staff, no issues at this point, I'm recommending to other family members.

My visit was February 28 2026, I called again on March 25th for a refund for a bad prescription…read more I have poor eyesight so Ive needed glasses to function since childhood, I've had countless eye exams and glasses, but this is my first time receiving a faulty prescription. I had an extremely unhelpful experience with customer service throughout the office from receptionist Jennifer, to eyewear consultant Adrian and finally to the rude manager, sumiya. On Feb 28th after breaking my most updated glasses with a prescription I couldn't get access to, I needed an eye exam asap. I had backup glasses from 2021 but because they were so old I felt it best I get my prescription updated for 2026. so I decided to go to myeyedr for a same day eye exam. (Feb 28) This was the only location available and I ventured the two hour round trip because I needed to order new glasses asap. I was able to schedule online immediately but was automatically cancelled bc they no longer accepted my insurance (Medicaid), I did call to reschedule & confirmed the out of pocket price, $99. They put my card on file as well but I paid cash. This wasn't a problem for me, and I received two pieces of paper as a receipt. The eye exam itself was extremely quick with doctor ramtin nassehi, one of the fastest and least extensive I've had, and I've worn glasses from ages 7-29. I didn't take it as a negative, they are a chain of course. but I did have some worries over how the numbers updated. However I chose to trust the prescription. Nowhere on the receipts was a disclaimer that I had 30 days to dispute, however I was told this is their policy by manager sumiya. who implied to me many times during our conversation that I was mistaken for not notifying them sooner over their mistake. because I was not interested in any of the frames at myeyedr, I used the prescription from Feb 28th to purchase two pairs of glasses, I used overnight glasses and glasses USA. As is typical, it took a couple of weeks for the frames to arrive and both came to me completely blurry, I was not even comfortable to drive in them. The obvious conclusion is that the prescription was incorrect and that is why I was looking for a refund from myeyedr. The next available day I had to call was March 25th, (today) where no one in the office was able to offer me a refund of what I spent, $99 on the faulty prescription. Side note: I was still using glasses from 2021 and felt confident enough in my sight to order two more pairs with that prescription. I have been using them and they do not give me a headache, interfere with my work or ability to drive unlike the pairs I received with the 2026 myeyedr prescription. After speaking to the receptionist, and eyewear consultant Adrian, I was connected to Manager sumiya who implied to me that I was mistaken on multiple accounts, she said I should not have ordered a second pair with the incorrect prescription (I ordered from the two websites within the same day), and that I should not have ordered new glasses with an outdated prescription ( I reminded her that I need to see to drive and work. I will take whatever works) I was offered an eye re-check and to bring in the faulty glasses that I got from the websites to cross check for mistakes. This location is a two hour round trip from me and I still need to make the return with the physical glasses so I wasn't interested in going there. Manager Sumiya eventually offered me the option to go to a more convenient location by notifying that location's manager, however I didn't really see the point. I have a prescription and frames that work for me. I don't feel the need to engage in a drawn out possible solution if I've already found one. Especially since they've lost my trust, and have exhausted my patience. I found manager sumiya to blame me for their mistake on multiple occasions, and the solutions I was offered gave me little comfort in their ability to rectify it. she even told me doctors are humans and make mistakes and that I may be wrong about my hunch that the prescription was weaker, saying maybe my eyes got "better". While both could be true, in my case i found it irritating as i was being verbally dismissed. In general I found the manager sumiya to be accusatory. The issue was not resolved as she told me she would give me a call back after speaking to her managers. From a national chain, I don't think a $99 refund is a hefty ask (I even mentioned concedeing to a partial refund) All in all, I'd avoid this place and probably myeyedr in general and go somewhere with quality reviews and clear policy.