I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Dr. Chow is knowledgeable, honest, and personable. I've known her and been a patient of hers for 20…read moreyears and she's never disappointed me. Hers is a small business, not a mall conglomerate or Costco chain. I love the personalized service.

I've been their patient and my husband also joined since a few years ago. Never experienced any…read moreissue. :)

Thank you, Melissa for the excellent service. Melissa helped me find frames, measured and ordered…read moremy glasses. She was patient and kind. She worked up the best deal on my reading glasses and sunglasses. I am now patiently waiting for my glasses to arrive. This is my second visit to this Lens Crafters. The store is immaculately clean and they have a huge selection of designer frames and regular frames. It is very comfortable and their technology is awesome. You literally put this thing on your glasses and it measures everything they need to fit your glasses. I think they are a great location and you will be happy you went.

I went in for a pair of readers and Neal was wonderful. He has great customer service and was very…read moreknowledgeable of what I needed. Kudos to Neal, he was awesome.

Totally agree with other reviews that they have no respect on your time. Twice that I waited…read morelonger than 45 minutes. The staff were annoyed when I asked when I can see the doctor. While those arrived later than me got out before me. After I saw these other reviews, I got an a-ha moment. I felt I was discriminated or at least not welcomed at this office. I will not go back again.

I'm typing this review WITHOUT GLASSES!!! My cataracts are gone and so is the yellowish haze they…read morecaused and for the first time in decades because of the implanted lenses, I can read up-close, can easily see my computer screen and can read highway sign...all without glasses. Dr Roberts is so smart and a pleasure to deal with. Google his name and read his remarkable bio! He uses "state of the art" EVERYTHING! His staff is lovely... I can't say enough.

A good doctor whose office staff are rude or poorly-trained is just not worth it for me; I'll find…read moreanother practice. However, I am happy with my experience at Montgomery Village Eye Center. The office staff are reasonably cordial and seem efficient. They emailed me the patient history form to update, and the form *kept* my info from last time, so reading through the form and updating it was a quick process. Aaaand when I arrived they did not inform me that "they didn't receive" the form, which is something one too often encounters, whereupon you're handed a medical history form with three or more pages worth of data you must now enter by hand. At my mid-morning appointment I waited less than five minutes before the technician took me into the exam room. The doctor appeared within a few minutes -- no long wait. Dr. Rubin is knowledgeable and courteous, and always answers my questions without any trace of condescension or attitude, making for a pleasantly low-stress visit. Thank you! After several visits to this location I conclude that the practice is well-run, and staff are mindful not to waste the patient's time. If you're looking for capable office staff with an efficient process, and a competent doctor, you've found the place. Recommended.

I've been seeing Dr. Rubin for many years and continue to do so even though I no longer live in the…read morearea. In addition to regular annual eye exams I have come in a few times with an an infection or scratched cornea and the treatment he prescribes has always resolved the issue.

Had a very good experience…read more The good: - Easy to make appointment online - Optometrist Dr. Thomas was personable / skiilled - Recommended I try a new lens they prefer Baush and Lomb True Eye vs the Acuvue I was wearing. Turns out this is much more comfortable, easyer to put in , and same price point. - Dr was willing to get trial lenses for my old Acuvue just in case but turns out I stuck with the new ones - I was in the mode to just get my perscription and take it to Costco which I usually do to use the VSP insurance and not get ripped off at the optometrist office. However I'm glad I mentioned it to the technician Damien and he patienly reviewed benefits, and said they'd match contact prices so there wasn't a reason to go elsewhere. I gave it a try and the glasses pricing was negligible after my VSP benefits, and they did match contact pricing. So in the end I got much better service in a nice local establishment w/o having to fight the crowd at Costco. - They were able to electronically submit my info to the DMV to allow me to renew my license online - my old optemetrist wasn't plugged into the DMV system in that way. Neutral: I got a confirmation call day before which is fine but it said if I don't call back my appt would be cancelled. This was a little unsettling as I'm busy at work during the day and often don't get my personal voicemails during work hours. Luckily I did confirm, but this was a pain point of their pratice I've seen in other reviews Bad: Nothing really. Good location, great staff, no issues at this point, I'm recommending to other family members.

My visit was February 28 2026, I called again on March 25th for a refund for a bad prescription…read more I have poor eyesight so Ive needed glasses to function since childhood, I've had countless eye exams and glasses, but this is my first time receiving a faulty prescription. I had an extremely unhelpful experience with customer service throughout the office from receptionist Jennifer, to eyewear consultant Adrian and finally to the rude manager, sumiya. On Feb 28th after breaking my most updated glasses with a prescription I couldn't get access to, I needed an eye exam asap. I had backup glasses from 2021 but because they were so old I felt it best I get my prescription updated for 2026. so I decided to go to myeyedr for a same day eye exam. (Feb 28) This was the only location available and I ventured the two hour round trip because I needed to order new glasses asap. I was able to schedule online immediately but was automatically cancelled bc they no longer accepted my insurance (Medicaid), I did call to reschedule & confirmed the out of pocket price, $99. They put my card on file as well but I paid cash. This wasn't a problem for me, and I received two pieces of paper as a receipt. The eye exam itself was extremely quick with doctor ramtin nassehi, one of the fastest and least extensive I've had, and I've worn glasses from ages 7-29. I didn't take it as a negative, they are a chain of course. but I did have some worries over how the numbers updated. However I chose to trust the prescription. Nowhere on the receipts was a disclaimer that I had 30 days to dispute, however I was told this is their policy by manager sumiya. who implied to me many times during our conversation that I was mistaken for not notifying them sooner over their mistake. because I was not interested in any of the frames at myeyedr, I used the prescription from Feb 28th to purchase two pairs of glasses, I used overnight glasses and glasses USA. As is typical, it took a couple of weeks for the frames to arrive and both came to me completely blurry, I was not even comfortable to drive in them. The obvious conclusion is that the prescription was incorrect and that is why I was looking for a refund from myeyedr. The next available day I had to call was March 25th, (today) where no one in the office was able to offer me a refund of what I spent, $99 on the faulty prescription. Side note: I was still using glasses from 2021 and felt confident enough in my sight to order two more pairs with that prescription. I have been using them and they do not give me a headache, interfere with my work or ability to drive unlike the pairs I received with the 2026 myeyedr prescription. After speaking to the receptionist, and eyewear consultant Adrian, I was connected to Manager sumiya who implied to me that I was mistaken on multiple accounts, she said I should not have ordered a second pair with the incorrect prescription (I ordered from the two websites within the same day), and that I should not have ordered new glasses with an outdated prescription ( I reminded her that I need to see to drive and work. I will take whatever works) I was offered an eye re-check and to bring in the faulty glasses that I got from the websites to cross check for mistakes. This location is a two hour round trip from me and I still need to make the return with the physical glasses so I wasn't interested in going there. Manager Sumiya eventually offered me the option to go to a more convenient location by notifying that location's manager, however I didn't really see the point. I have a prescription and frames that work for me. I don't feel the need to engage in a drawn out possible solution if I've already found one. Especially since they've lost my trust, and have exhausted my patience. I found manager sumiya to blame me for their mistake on multiple occasions, and the solutions I was offered gave me little comfort in their ability to rectify it. she even told me doctors are humans and make mistakes and that I may be wrong about my hunch that the prescription was weaker, saying maybe my eyes got "better". While both could be true, in my case i found it irritating as i was being verbally dismissed. In general I found the manager sumiya to be accusatory. The issue was not resolved as she told me she would give me a call back after speaking to her managers. From a national chain, I don't think a $99 refund is a hefty ask (I even mentioned concedeing to a partial refund) All in all, I'd avoid this place and probably myeyedr in general and go somewhere with quality reviews and clear policy.

Attentive Service & New Artworks! I visited today for annual…read morevision check up. My longtime provider Dr. Cohn & staff provided attentive comprehensive care. Traditional eye exam & retina specific analysis. Dr. Cohn reviewed past history/current exam results & overall health w/me. Excellent vision w/glasses. No new prescription needed. Also New artworks @reception. See Photo.

I had an incredible experience at Wink! I will be coming here annually for my eye exam…read more I first went to Wink in 2022 and was helped by Dr Rachel Cohn. I then went to another eye doctor that was covered by my insurance plan. After not being satisfied at that location I returned to Wink because the care I got in 2022 was so good it was worth paying out of pocket. I could not believe that 3 years later Dr. Cohn remembered me and picked up our conversation from my first appointment. That level of personalization has solidified that Wink is my permanent eyecare boutique. My eye appointment was so quick and efficient because Wink has the best technology. They can scan your eyes and tweak your prescription in record time. What first put Wink on my radar was the brands of frames they carry. Specifically, I have always wanted a pair of Lindberg glasses. Wink made my eyeglass dreams come true! There was a Lindberg frame I was interested in but they did not have the color I wanted in the store. They placed a special order for me so I can try on the glasses in the color I was hoping would work before I committed to purchasing. The glasses came in, and the rest is history. I am currently writing this review wearing the glasses I have dreamed of owning for the last 10 years. My annual exam cannot happen soon enough. I received the best customer service at Wink and look forward to seeing Dr. Cohn and the rest of the amazing staff again next year.