First time wiring a negative review. One of the front desk ladies is very unprofessional and…read moredoesn't know how to approach and communicate to customer in a proper and respectful way. I called to make a new appointment for my eye check but the front desk lady told me I have a balance due of $120 from years ago. Firstly, I paid the copayment and EVERYTHING they ASKED me to pay before I left the office. Secondly, I didn't receive any bills or invoices after my visit!!! I understand it could be something going wrong but the front desk lady repetitively emphasized in a weird tone "l'm not trying to accuse you" "you didn't contact us so this is what happening". Trying to push it back as making it a customer's fault?! I don't understand how I would know and understand the balance due if I never received anything after my visit. How could it be a customer's responsibility/must-do thing to call a doctor's office after every visit to check the balance due (especially I already paid what the office asked me to pay before I left)? If in this logic, does it mean I must initiatively and proactively call to all the doctors to confirm if there're any due balances after all my visits, otherwise it'll be my fault?! After back and forth on who said what, I tried to pull the conversation back to the main point - why is there a balance due in your system that I'm totally unaware of? I don't understand If something really went wrong, should the representative be patiently explaining the situation to the customer firstly and then discuss in details? I'm very upsetting about the way of communication that Dr Hollier's front desk used. I feel very offended. I hope the doctor's office could see my review and conduct corresponding customer service trainings to improve customer's visit experience.

Excellent eye exam from a wonderful professional optometrist!!…read more I highly recommend going to Hollier Eyecare!! I was seen by another professional optometrist last year in Rockville for the first time. A friend recommended them. The glasses I ordered were extremely expensive due to the low volume of glasses that I found to fit me. The style I selected and the lenses I required were to provide near and far vision correction. After waiting three weeks, I received the glasses with an incorrect prescription. I said I was very disappointed in their service and said thank you, but I would go elsewhere. I was then told that was not possible without a penalty fee for the services they provided. I said I would seek legal assistance and they suddenly changed their mind. My money was refunded. How unprofessional. I don't think they are in business any longer.

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

One star. Worst experience at Montgomery Village Eye Center today. Scheduled my mom's eye exam…read moredirectly on their website last week, but when we arrived on time, both of us taking off work, they claimed no appointment existed because they 'couldn't confirm' it due to a wrong phone number. They had her email but the manager lied, saying they don't email and emails are automated, I've emailed them info before and they've used it right there. No apology, no effort to squeeze us in, even though I had insurance details ready. Receptionist shrugged it off like it was nothing, and the office manager acted annoyed, prioritizing other patients while dismissing us. When she finally said to the receptionist to just reschedule, she walked away mid-conversation. As we left, declaring we'd never return, the receptionists looked at each other and literally laughed at us. Zero customer service or empathy, avoid this place if you value your time. And from the looks of the review history, I'm not the first one with their "great customer service"

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Dr. Chow is knowledgeable, honest, and personable. I've known her and been a patient of hers for 20…read moreyears and she's never disappointed me. Hers is a small business, not a mall conglomerate or Costco chain. I love the personalized service.

I've been their patient and my husband also joined since a few years ago. Never experienced any…read moreissue. :)

Thank you, Melissa for the excellent service. Melissa helped me find frames, measured and ordered…read moremy glasses. She was patient and kind. She worked up the best deal on my reading glasses and sunglasses. I am now patiently waiting for my glasses to arrive. This is my second visit to this Lens Crafters. The store is immaculately clean and they have a huge selection of designer frames and regular frames. It is very comfortable and their technology is awesome. You literally put this thing on your glasses and it measures everything they need to fit your glasses. I think they are a great location and you will be happy you went.

I went in for a pair of readers and Neal was wonderful. He has great customer service and was very…read moreknowledgeable of what I needed. Kudos to Neal, he was awesome.

Totally agree with other reviews that they have no respect on your time. Twice that I waited…read morelonger than 45 minutes. The staff were annoyed when I asked when I can see the doctor. While those arrived later than me got out before me. After I saw these other reviews, I got an a-ha moment. I felt I was discriminated or at least not welcomed at this office. I will not go back again.

I'm typing this review WITHOUT GLASSES!!! My cataracts are gone and so is the yellowish haze they…read morecaused and for the first time in decades because of the implanted lenses, I can read up-close, can easily see my computer screen and can read highway sign...all without glasses. Dr Roberts is so smart and a pleasure to deal with. Google his name and read his remarkable bio! He uses "state of the art" EVERYTHING! His staff is lovely... I can't say enough.

A good doctor whose office staff are rude or poorly-trained is just not worth it for me; I'll find…read moreanother practice. However, I am happy with my experience at Montgomery Village Eye Center. The office staff are reasonably cordial and seem efficient. They emailed me the patient history form to update, and the form *kept* my info from last time, so reading through the form and updating it was a quick process. Aaaand when I arrived they did not inform me that "they didn't receive" the form, which is something one too often encounters, whereupon you're handed a medical history form with three or more pages worth of data you must now enter by hand. At my mid-morning appointment I waited less than five minutes before the technician took me into the exam room. The doctor appeared within a few minutes -- no long wait. Dr. Rubin is knowledgeable and courteous, and always answers my questions without any trace of condescension or attitude, making for a pleasantly low-stress visit. Thank you! After several visits to this location I conclude that the practice is well-run, and staff are mindful not to waste the patient's time. If you're looking for capable office staff with an efficient process, and a competent doctor, you've found the place. Recommended.

I've been seeing Dr. Rubin for many years and continue to do so even though I no longer live in the…read morearea. In addition to regular annual eye exams I have come in a few times with an an infection or scratched cornea and the treatment he prescribes has always resolved the issue.

My visit was February 28 2026, I called again on March 25th for a refund for a bad prescription…read more I have poor eyesight so Ive needed glasses to function since childhood, I've had countless eye exams and glasses, but this is my first time receiving a faulty prescription. I had an extremely unhelpful experience with customer service throughout the office from receptionist Jennifer, to eyewear consultant Adrian and finally to the rude manager, sumiya. On Feb 28th after breaking my most updated glasses with a prescription I couldn't get access to, I needed an eye exam asap. I had backup glasses from 2021 but because they were so old I felt it best I get my prescription updated for 2026. so I decided to go to myeyedr for a same day eye exam. (Feb 28) This was the only location available and I ventured the two hour round trip because I needed to order new glasses asap. I was able to schedule online immediately but was automatically cancelled bc they no longer accepted my insurance (Medicaid), I did call to reschedule & confirmed the out of pocket price, $99. They put my card on file as well but I paid cash. This wasn't a problem for me, and I received two pieces of paper as a receipt. The eye exam itself was extremely quick with doctor ramtin nassehi, one of the fastest and least extensive I've had, and I've worn glasses from ages 7-29. I didn't take it as a negative, they are a chain of course. but I did have some worries over how the numbers updated. However I chose to trust the prescription. Nowhere on the receipts was a disclaimer that I had 30 days to dispute, however I was told this is their policy by manager sumiya. who implied to me many times during our conversation that I was mistaken for not notifying them sooner over their mistake. because I was not interested in any of the frames at myeyedr, I used the prescription from Feb 28th to purchase two pairs of glasses, I used overnight glasses and glasses USA. As is typical, it took a couple of weeks for the frames to arrive and both came to me completely blurry, I was not even comfortable to drive in them. The obvious conclusion is that the prescription was incorrect and that is why I was looking for a refund from myeyedr. The next available day I had to call was March 25th, (today) where no one in the office was able to offer me a refund of what I spent, $99 on the faulty prescription. Side note: I was still using glasses from 2021 and felt confident enough in my sight to order two more pairs with that prescription. I have been using them and they do not give me a headache, interfere with my work or ability to drive unlike the pairs I received with the 2026 myeyedr prescription. After speaking to the receptionist, and eyewear consultant Adrian, I was connected to Manager sumiya who implied to me that I was mistaken on multiple accounts, she said I should not have ordered a second pair with the incorrect prescription (I ordered from the two websites within the same day), and that I should not have ordered new glasses with an outdated prescription ( I reminded her that I need to see to drive and work. I will take whatever works) I was offered an eye re-check and to bring in the faulty glasses that I got from the websites to cross check for mistakes. This location is a two hour round trip from me and I still need to make the return with the physical glasses so I wasn't interested in going there. Manager Sumiya eventually offered me the option to go to a more convenient location by notifying that location's manager, however I didn't really see the point. I have a prescription and frames that work for me. I don't feel the need to engage in a drawn out possible solution if I've already found one. Especially since they've lost my trust, and have exhausted my patience. I found manager sumiya to blame me for their mistake on multiple occasions, and the solutions I was offered gave me little comfort in their ability to rectify it. she even told me doctors are humans and make mistakes and that I may be wrong about my hunch that the prescription was weaker, saying maybe my eyes got "better". While both could be true, in my case i found it irritating as i was being verbally dismissed. In general I found the manager sumiya to be accusatory. The issue was not resolved as she told me she would give me a call back after speaking to her managers. From a national chain, I don't think a $99 refund is a hefty ask (I even mentioned concedeing to a partial refund) All in all, I'd avoid this place and probably myeyedr in general and go somewhere with quality reviews and clear policy.

On May 2, 2025 I ordered update lenses for my eyeglasses at the Gaithersburg, Kentland store. I…read moreleft them my own frame to put the lenses in. Paid with my insurance. They told me to come back a week later. Pretty simple, right? I returned on the date they said the lenses were supposed to be ready, and they said it wasn't ready, ok fine. I returned again a few days later, and they said that the company cutting the lenses "made a mistake and cut the lenses for the size of my old glasses." Fast forward May 14, I got an email stating it was going t be ready, but again, not ready! Not sure if its a "delay in delivery" out of the factory, but they will text me. This is incompetence to have the lenses cut to a frame that does not fit, especially when I already gave them the frame. I changed to this Gaithersburg store as I thought it would be better, it was closer to home than the other store I used to go to, and better parking (a plus). This is not the first time I had problems with MyEyeDr. A couple years ago at their Rockville store, where I usually went --- they actually LOST frames I gave them, and same thing happened -- weeks went by and finally they admitted they lost the frame! Just couldn't find it. So, they had to give me a frame for free that I chose, comparable to what I gave them. Not sure if they are hiring young kids to work and not paying attention, or dont care, but over 2 weeks waiting for a simple lens that already has a frame is unacceptable. They are very good with appointment setting, taking your order and getting your credit card, but not good with follow up customer service. I already got charged $400 on my credit card, and no delivery yet. The doctors are good, but front desk and staff are not -- only nice up to the point of getting your credit card. Bad.

Attentive Service & New Artworks! I visited today for annual…read morevision check up. My longtime provider Dr. Cohn & staff provided attentive comprehensive care. Traditional eye exam & retina specific analysis. Dr. Cohn reviewed past history/current exam results & overall health w/me. Excellent vision w/glasses. No new prescription needed. Also New artworks @reception. See Photo.

I had an incredible experience at Wink! I will be coming here annually for my eye exam…read more I first went to Wink in 2022 and was helped by Dr Rachel Cohn. I then went to another eye doctor that was covered by my insurance plan. After not being satisfied at that location I returned to Wink because the care I got in 2022 was so good it was worth paying out of pocket. I could not believe that 3 years later Dr. Cohn remembered me and picked up our conversation from my first appointment. That level of personalization has solidified that Wink is my permanent eyecare boutique. My eye appointment was so quick and efficient because Wink has the best technology. They can scan your eyes and tweak your prescription in record time. What first put Wink on my radar was the brands of frames they carry. Specifically, I have always wanted a pair of Lindberg glasses. Wink made my eyeglass dreams come true! There was a Lindberg frame I was interested in but they did not have the color I wanted in the store. They placed a special order for me so I can try on the glasses in the color I was hoping would work before I committed to purchasing. The glasses came in, and the rest is history. I am currently writing this review wearing the glasses I have dreamed of owning for the last 10 years. My annual exam cannot happen soon enough. I received the best customer service at Wink and look forward to seeing Dr. Cohn and the rest of the amazing staff again next year.