This practice was great with a husband and wife team. We haven't had issues except with the receptionist. I believe her name is Karen (how fitting). My daughter had an appt to have her prescription evaluated as she could not see clearly from her new glasses. Karen was annoyed and confused with her appt. Isn't part of a medical receptionist job to be cognizant of patients' visits - given she's the one who books the appointments? When Karen asked my daughter if it was an eye exam, she replied with I don't know, as she recently had a thorough eye exam. Why not ask her politely what my daughter requires / visit goal. Instead, Karen gives her an attitude, scoffs.. and while on a personal call, she belittles her, right in front of her! This type of behavior is not only unprofessional but disrespectful. read more

Dr. Kepner is an amazing doctor. It's rare for me to find any doctor, not just an eye doctor, who is so good at what they do. He asked great questions and really listened to my concerns, but he also took the time to explain everything thoroughly. I left my appointment feeling completely at ease with no worries or unanswered questions. His analysis during the eye exam was spot on. I've never gotten a new pair of glasses without them feeling at least a little off at first, usually with the doctor telling me my eyes would adjust over time. This was the first time I've put on new glasses and everything felt right immediately. I will recommend Dr. Kepner and this location to everyone I know. I was actually referred here myself, and even though it's a 35 min drive for me, it is totally worth it. read more

There are 2 things that I fear: eye doctors and dentists. I'm glad to have found an eye doctor who is understanding, careful and someone who is just nice. I recommend to visit this place to get your eyes checked annually! read more

I'm *really* glad I found this place (while searching for anyone who took Aetna Vision insurance). I don't think I've ever visited an office with a friendlier or more helpful staff and optometrist. They really project competence and honesty; I knew I was getting a through and genuine run-down of my issues and options. (I thought my lenses were great, but Dr Keppner showed how my vision could be improved and I'm already surprised I didn't realize the problem.) I haven't done much comparison shopping, but I'm pretty sure my costs for contact lenses + replacement lenses for eyeglasses were lower than I've paid elsewhere. Highly recommend in the Wheaton - Silver Spring - Takoma Park area. read more

As an update I went in today. This isn't about the optometrist but the sales staff. I walk in and tell tell the guy at the counter that I need my glasses tightened back up and want to buy new sunglasses. He quickly said "well we don't sell those kind here and they are old so if I break them I'm not responsible." Mind you I bought the glasses just last year at a Pearle Vision in Maryland, but I have since moved. I asked the gentleman if he was saying he couldn't fix them and he said that he could but if they break he's not liable. Almost sounding as if he intended in breaking them. I have had my glasses tightened for years and no one has given a disclaimer like that and in that manner. I quickly took my glasses and left and went to a different Pearle Vision that didn't mind tightening my glasses and finding a pair of new prescription sunglasses for me to purchase. I have been to Pearle Vision locations in Michigan, Ohio, and Maryland and this has been by far the best experience I have had. I won't lie, at first seeing the building i was a little skeptical because it seems a bit outdated but as soon as I stepped in I was greeted and immediately my appointment started. I saw male Dr. Kepner and he was so thorough and explained things that had never been explained to me. He took his time answered any and all questions and was very professional. If you are looking for an optometrist that takes their job seriously and still has that touch of personality this is the place for you. read more

I had an appointment with Dr/Mr Kepner and my experience was 10/10. He took his time to examine my eyes and explain every step and process to me. I have found my new yearly optometrist. I highly recommend this practice. read more

Dr. Kepner is very nice but the man who makes the glasses is beyond incompetent. He ruined my glasses 3 times. First he put the wrong prescription in the wrong lenses, switching the left and right. No apologies given. Since he damaged the small pieces that hold the lenses in the frames when he made this paid, I had to buy new frames, which weren't cheap. Then he put one of the lenses on the new frames lopsided. When I asked to have them adjusted, they scratched the lenses which they blamed on me. They agreed to remake the lenses again for free but this time he put the lenses on too far from the nose bridge so the lenses push the sides of the frames out so they bow out causing them to sit in the middle of my ear which pinches my ear and causes a lot of pain. They can't be adjusted inward because the lenses were set to far out. These expensive glasses are now a giant waste of money. I've been wearing glasses for a long time and have had many pairs, never have I experienced such incompetence before and I deeply regret my decision to go there. I also ordered contacts from them and was initially told there's a rebate but then later told there is none, even though 1800 contacts does offer one. The Dr. may be nice and competent but what good is that when you can't get your glasses made there properly? If you just want to get your eyes checked, fine, but if you plan on getting glasses or contacts, save your time, money and frustration and look elsewhere. read more

(4.5) ~ Very Good Overall Eye Test & Glasses! The Eye Test was Quick & Easy. Even the Air Puff Test for Glaucoma was the best I've experienced. And their Eye Glasses Selection is Great! Especially the Technology they have for Lenses(i.e. High Definition, Anti-Reflection, Progressive, Micro Thins, etc.) Their Service & Experience is what separates this store from others, as the employees have been there for years and know what they're doing:) read more

Nice place and nice people! Went to see the dr for eyeglasses and was very happy with exam. The dr is very friendly and knowledgeable. After exam I looked at many glasses, and was happy that the optician helped me pick out the perfect pair! First time that ever happened and with apparent ease! The price was fair as far as I am concerned and the my new glasses are awesome! Thanks Dr Kepner, Carol and Rob! read more

I was impressed by the time and dedication to ensuring a client's satisfaction. And -I've had staff from my own medical office use them, and return as repeat customers. It is refreshing to work with a business that appreciate your business! Tell Drs. Kepner "hi" for me. read more

Pearle Vision - Eyewear & Opticians Near Me - Wheaton, Maryland

I had an appointment today at 4:30, drove 45 minutes in rush hour traffic across town to get there. Didn't find out til after I got there that they had called me at 3:52 to cancel. Really??? But "we left a message".... um, I was driving to my appointment! Funny how doctors want at least 24 hours notice if you cancel but they can cancel anytime? They offered to reschedule....so I can risk this happening again??? No way!! read more

Ray and the team at Pearle Vision (Wheaton) are awesome. I took my Princess P there w/prescription in hand, and we were literally out in 10 minutes, with prescription eyewear in tow! Doesn't get any better than that. And best of all Princess P lives them. Thank you Pearle Vision. read more

I was referred to Dr. Kepner and his team for a long overdue, post-pandemic eye exam and I'm very pleased with the service they delivered. Dr. Kepner is patient and knowledgeable; I very much appreciate his thorough examination and the questions he asked to ensure he had all the necessary information to address my eye condition. He offered a variety of solutions to the concerns I raised and was very patient in helping me decide the best alternative. The premises are clean and organized and everyone observed the now-routine pandemic protocol. The staff is professional, helpful, and responsive--and with a great sense of humor, too. Additionally, this location features a very good selection of eyewear--economical, practical, fashionable, and trendy. Parking is readily available and free. I can't believe I drove by this place for years and never stopped in before now! read more

I can't say enough great things about my experience here. I have never been so happy with the level of customer service and attention as I am with every staff member at Pearle. Especially Tony. He is the prime example of what customer service should be. Everyone who owns a retail store should rent an hour from him and take notes on how to train employees to maximize customers. Just an all around excellent experience, through in and through out. I was going to My Eye Doctor on Rockville Pike for years prior to coming to Pearle. They were the ruddiest, most money hungry animals I have ever had the displeasure of meeting. Do yourself a huge favor and visit Tony and the guys at Pearle Vision in Wheaton. You will never go anywhere else. I can assure of that much. Thanks Gentlemen! read more

Unfortunate experience is all I can say. The scenario is, you're examined and prescribed lenses to correct your vision. You then order a frame and select customization features like anit-glare coatings, anti scratch, etc. But when you get the glasses back, how do you know any of the customization you ordered are actually part of the lenses that are delivered to you. When you start wearing the lenses, you have to adjust to the difference the corrections make, so you'll likely dismiss any discomforts that exists, like strange glares, even if you ordered anti-glare lenses. What you don't realize is that you're probably wearing lenses that don't have any of the features you ordered and paid for. The reason for the omission of the features is obvious. If Pearle omits it from the order process, and just orders untreated prescription lenses, the markups for the extra features is 100% profit. The bottom line is, I'm pretty sure I'm wearing a pair of sunglasses that don't have the anti-glare lenses that I ordered from Pearle Vision in Wheaton, that are supposed to have anti-glare lenses. I'll be returning them in frustration, because I don't beleive this was simply a mistake. BEWARE! read more

They were all so nice and awesome! Would definitely recommend them. I even got a free UPS calendar from them that they didn't want, haha

I had a pretty strange experience. I called up a few places to compare quotes, and to inquire if they participate in my insurance plan. I spoke with Robert over the phone, and decided to drop by in person. This location is in downtown Wheaton, basically across the street from the mall, closer to the Metro station. If you haven't noticed, Wheaton is a fairly diverse city. Right after Robert greeted us, a Latino man entered the store and began looking around. Robert, who had forgotten I had inquired earlier over a phone call, was looking up my information. He sees this Latino man enter the store, and tells me to come around the desk to where he was seated. He hand writes me a note saying the man followed me into the store, and I need to sit tight. I highly doubt I was being followed. I walked over from Subway down the street (needed me that sub, hah), and didn't look extravagant in anyway, had nothing on me that someone else would potentially want from me. I already ordered a pair of glasses from another location, but just wanted to keep a spare pair. This is the only reason I dropped by this store. Robert quoted me pretty high estimates for the lowest quality frames. Lenses that cost me 35 bucks were quoted double as much. Robert was basically negotiating the price with me. The entire experience of being in this store felt very shady. Just before I was stepping out, he even pulled out a picture of his girls. Three daughters. Was that supposed to convince me that he's a family man, and needs the sale? Who knows. I left the store thinking that was all very shady, very petty. Make what you want of it. I won't elaborate on this any further, and let you make your conclusion. read more

This is my new eye doctor and I don't want to leave. I just moved to the area from New York and had to find a new doctor. Dr. Kepner was extremely nice and personable. Throughout the entire exam he explained what he was looking for at every step and my results. He was very informative and kept things interesting. The rest of the staff was very helpful and extremely nice as well. When I got there I was immediately greeted and taken care of the whole time. When I needed time to pick my new frames they game me the space I needed but support when I wanted an opinion. At the end of the visit they actually cut my glasses right then and there. I waited about 10 minutes and they had everything all set for me so I didn't have to come back later in the week to pick them up. Everything in the office was clean and organized. I would recommend everyone go here, I had a really great experience. read more

Although it may appear like a hole in the wall and perhaps not even open for business, this place is awesome. My husband and I needed to take our 2 year old to get glasses last fall and we decided to try it out. The store has a great selection of glasses and lots for little guys, which we had trouble with at other stores in the area. Our favorite part of the experience is George. He is professional, helpful, friendly, and goes out of his way to provide great customer service. My son's glasses need lots of adjustments since he's such an active little guy, and "Mr. George" is always great about taking care of us each time - and we've been back a lot! read more

I just had a first appointment at Pearl Vision in Mansfield. I say first because I couldn't have been more pleased with the service! The staff was more than accommodating my last minute requests. Dr Gomez was so pleasant and completely understood my needs. Excellent eye exam and contact lens fitting. I would highly recommend this location! read more

My go to guys for awhile now. The place is clean and has a nice energy. The 3 guys who work there are always friendly and having a good time. The eye exams are painless and quick, they get to you in a respectable amount of time. They will order contacts for you if you need and they have a nice selection of glasses too. All in all, I enjoy going here. read more

I think these guys are great. Here are my experiences: - When I went there several years ago, I got a pair of glasses that I hate. They let me return them and made me a new pair with new frames. I gues this is company policy, but they were very nice about it. - When I went back this year to replace that older pair, a guy named Rob actually picked out the perfect frames for my very high prescription, and I now have the first pair I've ever had that I wasn't embarrassed to be seen in. No more coke bottles. All three guys I've talked to there have been very nice and accommodating, even when we stayed beyond the closing time. I'll go back there whenever I need glasses. Great customer service. read more

The service was amazing! The doctor explained every part of the examination and the guys who work the front even stayed past closing to get my glasses to me same night. Highly recommended. read more

From the guys who work the desk to the actual eye doctor everything at this place was just GREAT. Not your regular eye doctor place I'll tell you that. They're welcoming, patient and helpful. I LOVED this place. Thanks boys! read more

I've never left a yelp review but feel it's necessary now. I was out of town and forgot both my glasses and extra contacts. I started calling around at 6:00 pm looking for a place to buy contacts with an expired prescription (it expired 5 days prior). When I explained my predicament to the woman who answered the phone she talked to the dr who was getting ready to leave and he said he would give me an exam and fit me for contacts. The optometrist took his time with me and explained things to me better than any optometrist has in the past (I've worn corrective lenses for over 30 years). They were so wonderful and I'm actually sad that they're not going to be my regular optometrist!!!! Highly recommend. read more

Short wait. Friendly and informative doctor. Fast contact lens shipping. I will definitely be back. (I had the male doctor btw).

Staff was very nice and welcoming. As soon as you walk in they make sure you are seen right away. The two gentlemen working there helped me pick out my glasses and when my insurance didn't work out they gave me a nice discount and I was able to get my glasses within minutes. The doctor takes his time with you he never rushes you like other doctors. He is very knowledgeable and takes time explaining everything. He answered all my questions and was happy with overall service. read more

I went in for my first eye exam in a number of years on Saturday March 9th. I was the first customer of the day and was treated with nothing less than exceptional service. Dr. Pacheco was very professional and thorough with my exam. She took her time to make sure my prescription was as accurate as possible. I didn't even realize I needed glasses but she helped me identify all the issues I've been having with my vision. She also advised that I used special lubricant eye drops for my dry eye and explained which are best. Dr. Pacheco was very knowledgeable, professional and made me feel very comfortable for an initial exam. Following my exam I met with my optician Danielle. Danielle was so much fun! She provided honest suggestions in choosing frames, but with so much personality. Her customer service went above and beyond as she got to know me as a person and not just a customer. I ended up picking frames for my prescription , and sunglasses with her help. Thank you Pearl Vision for the great experience! Chris Thomas read more

I'm glad this Pearle Vision location has their own parking lot since street parking nearby in the Wheaton area is sparse and hard to come by. I had my eyes checked by Dr. Kemper who was congenial and pleasant. I definitely received a thorough checkup here. I don't remember my last optometrist checking the front and back of my eyeballs. I also like how this location has a nice selection of glasses including my favorite eyewear brand Tiffany and co. The only reason why I didn't give a five star was that one of the front desk guys was a bit salesy. I can understand the need to not take a long time when serving customers but I felt like the purchasing part was a bit rushed especially because I was still a little unsure about the size of the eye glasses I picked out. To be fair he was helpful in letting me take my time in selecting eyeglasses as were the other two associates working that day who were helpful in answering my questions. Other than the one negative I mentioned I'm glad they accepted my insurance with VSP and carried my preferred contacts brand Acuvue. I'd go here again to get my eyes checked. read more

Fantastic place. Great customer service from everyone. Would give them 10 stars if I could.

Over-priced jerks. I only had to call this location to find out they over charge for contact lenses and they are total jerks. I called to see how much they charge for contact lenses- they quoted me $70/box. Every other location in the area I have called so far has not quoted more than $40/box. That is ridiculous--$70 for a box (6 lenses) of contacts. And the guy was a snarky tool about the interaction as well. Won't be going here and if you do, be prepared to get royally bent over on contact lens prices. read more

I have rather specific needs since I do very fine work on small items and I have to wear a space suit so I can't take glasses on and off while doing this work. I had to go back twice to get the exact right prescription that worked for me but the doc was absolutely dedicated to getting me the best glasses possible. Also the guys in the shop portion were very helpful with helping pick out frames and with fitting them to my apparently lopsided head. Love the glasses I ended up with. In the past my new glasses have always taken a little bit of getting used to but these ones I was immediately wowed by when I put them on. read more

I've been going to this Pearle Vision for years, and everyone on the staff greets me like I was family on every visit. They are very pleasant, fair, and offer one hour service in many cases. They honor my insurance for great discounts, and when my prescription changed a few times after cataract surgeries, they replaced the lenses free. And, it was their optometrist who was honest enough to tell me years ago that to improve my vision, I'd need cataract surgeries, and referred my to Br. Baum, the best in his field. read more

Excellent service by Tony and Rob (opticians) and Dr. Kepner! When Tony said, "We want you to be happy with your eyecare," they came through. They worked to ensure that my glasses were the best possible prescription! They came highly recommended on our neighborhood listserv, and I'm glad that I followed up on this recommendation. read more

Staff are professional and excellent service. I am going to adjust my sunglasses and sometimes glass, they gave me a wonderful service each visit. Manager is very nice and other staff are so great . Impressed me! read more

The service here is o-k, but we're definitely not talking Joe Sixpack prices. Even with $200 paid by insurance, I was charged $600 for two unremarkable frames with mid-level prescription lenses - too much, wouldn't you say? After the exam, the optician flogged the sales department which I thought was unprofessional. read more

Although the facilities are a little worse for the wear, I LOVED THE DOCTOR! Dr. Kepner was awesome--knowledgeable, professional, nice, personable. And George at the front desk and the other office staff were absolutely wonderful. While it is not a fancy space, the care is unmatched: literally in 25 years I have never been so happy with an eye doctor, or seen one so smart and knowledgeable. I recommend him highly!!!! read more