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    Target Optical

    4.0 (6 reviews)
    Closed 12:00 pm - 6:00 PM

    Services - Target Optical

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Target Optical Photos

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    LensCrafters

    LensCrafters

    (36 reviews)

    $$$

    Sonja was pleasant and friendly. She replaced my nose pads for my glasses competently and…read moreefficiently. She deserves a raise!

    The last few weeks have gone beyond poor, beyond inexcusable, and straight into farcical. At times,…read moreI wondered if this was some kind of performance art piece about the futility of customer expectations, because surely no real company could fumble this badly by accident. I went in on 4/28 for an eye exam and to order glasses, since mine had broken and I enjoy being able to see. The exam itself went well. Credit to the doctor, who was one of the few positives. I paid for my new glasses and was told they'd be ready in 5-7 business days. Naturally, they weren't. I checked in on 5/7 and was told 5/9. On 5/9, that moved to 5/12. Then 5/16. Then, split dates for two pairs: 5/20 and 5/23. At that point, I asked for my prescription so I could shop elsewhere. They said it would be emailed that day. It was not. I had to go in person to retrieve it, because apparently that's how prescriptions travel now. On 5/20, I called again. Now I was told 5/27, due to an issue at the lab, the glasses broke during manufacturing, which honestly just felt thematically appropriate. The person I spoke to was genuinely empathetic, and she stands out as a rare highlight. I wish I'd gotten her name so I could recommend her. On 5/29, I called yet again. Still not ready, but I was promised a call from the store manager after her conference call. Never got it. I did get a call the next day though, which in LensCrafters time probably counts as early. Today is 5/30. I've been refunded, thankfully. What started as a 5-7 business day promise turned into a month-long mess. Meanwhile, I ordered glasses elsewhere on 5/17. Despite giving LensCrafters a two-week head start, those arrived first. It was on time, and with no added nonsense. I've worked in the service industry for over a decade. Mistakes happen. This, however, felt like watching a relay race where every runner drops the baton and then forgets which direction to run. The staff were mostly polite, but no amount of courtesy fixes a process this broken. Oh, and that prescription email? Still waiting. But hey, at least I gained a new hobby: collecting missed delivery dates.

    Target Optical - optometrists - Updated May 2026

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