Wonderful friendly professional staff is most welcoming. I recommend this optical practice to all.read more

Everything went absolutely well. From the greeting to the final goodbye, I was completely…read moresatisfied, just like always. There is no reason for me to say anything negative about anyone. They are all very professional and friendly and respectful, with lots of patience. I will definitely recommend this office to anyone.

One star. Worst experience at Montgomery Village Eye Center today. Scheduled my mom's eye exam…read moredirectly on their website last week, but when we arrived on time, both of us taking off work, they claimed no appointment existed because they 'couldn't confirm' it due to a wrong phone number. They had her email but the manager lied, saying they don't email and emails are automated, I've emailed them info before and they've used it right there. No apology, no effort to squeeze us in, even though I had insurance details ready. Receptionist shrugged it off like it was nothing, and the office manager acted annoyed, prioritizing other patients while dismissing us. When she finally said to the receptionist to just reschedule, she walked away mid-conversation. As we left, declaring we'd never return, the receptionists looked at each other and literally laughed at us. Zero customer service or empathy, avoid this place if you value your time. And from the looks of the review history, I'm not the first one with their "great customer service"

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Lebowitz and his staff are excellent medical professionals. I know I'm getting the best eye…read morecare exams. I've been a Potomac Eye Care patient for over 15 years. The eye glass selection is perfect. thank you. Regine Morris

Simply the best.... I have always gone to "factory " eye centers - where you feel like a number…read more Potomac Eye Care reminds me how health care uses to be... they are kind and patient. They are insurance wizards- can not recommend them enough!

I do like the doctors here, but I've consistently waited 20 minutes plus to see a doctor. Today I…read morehad an appt for an exam and I took the first one in the am to avoid the wait. No such luck. Finally, I'd had enough and they were very sarcastically apologetic. I will not be returning here and they will not be getting my insurance money.

My entire family has been coming here for more than a decade. The new location is very convenient…read moreand equipped with modern diagnostic machines.

I had an excellent experience at MyEyeDr on Century Boulevard, Germantown today. All of the staff…read morewere professional, welcoming/ friendly, and efficient. Dr. Pam Bae-Li was impressive, and Samiyah was so lovely and competent. The facilities and products are top notch, and the staff make the experience very positive. Frances Louise B, Germantown MD

Came to pick up new frames today. It was a bit congested indoors but once it came to us, the staff…read morewas very professional. I mentioned I was in a rush and she got me the frames right away, also making sure they fit properly before I left. Definitely understand the comments about understaffing, there were a lot of people there.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Greg was really helpful. He knows his stuff and is up on the latest tech; he even showed me his…read moreRay-Ban Meta glasses and explained how they work. He pulled several good frame options for me, listened to what I wanted, and didn't rush me at all. A really solid experience.

Thank you, Melissa for the excellent service. Melissa helped me find frames, measured and ordered…read moremy glasses. She was patient and kind. She worked up the best deal on my reading glasses and sunglasses. I am now patiently waiting for my glasses to arrive. This is my second visit to this Lens Crafters. The store is immaculately clean and they have a huge selection of designer frames and regular frames. It is very comfortable and their technology is awesome. You literally put this thing on your glasses and it measures everything they need to fit your glasses. I think they are a great location and you will be happy you went.

I went in for a pair of readers and Neal was wonderful. He has great customer service and was very…read moreknowledgeable of what I needed. Kudos to Neal, he was awesome.

Excellent eye exam from a wonderful professional optometrist!!…read more I highly recommend going to Hollier Eyecare!! I was seen by another professional optometrist last year in Rockville for the first time. A friend recommended them. The glasses I ordered were extremely expensive due to the low volume of glasses that I found to fit me. The style I selected and the lenses I required were to provide near and far vision correction. After waiting three weeks, I received the glasses with an incorrect prescription. I said I was very disappointed in their service and said thank you, but I would go elsewhere. I was then told that was not possible without a penalty fee for the services they provided. I said I would seek legal assistance and they suddenly changed their mind. My money was refunded. How unprofessional. I don't think they are in business any longer.

First time wiring a negative review. One of the front desk ladies is very unprofessional and…read moredoesn't know how to approach and communicate to customer in a proper and respectful way. I called to make a new appointment for my eye check but the front desk lady told me I have a balance due of $120 from years ago. Firstly, I paid the copayment and EVERYTHING they ASKED me to pay before I left the office. Secondly, I didn't receive any bills or invoices after my visit!!! I understand it could be something going wrong but the front desk lady repetitively emphasized in a weird tone "l'm not trying to accuse you" "you didn't contact us so this is what happening". Trying to push it back as making it a customer's fault?! I don't understand how I would know and understand the balance due if I never received anything after my visit. How could it be a customer's responsibility/must-do thing to call a doctor's office after every visit to check the balance due (especially I already paid what the office asked me to pay before I left)? If in this logic, does it mean I must initiatively and proactively call to all the doctors to confirm if there're any due balances after all my visits, otherwise it'll be my fault?! After back and forth on who said what, I tried to pull the conversation back to the main point - why is there a balance due in your system that I'm totally unaware of? I don't understand If something really went wrong, should the representative be patiently explaining the situation to the customer firstly and then discuss in details? I'm very upsetting about the way of communication that Dr Hollier's front desk used. I feel very offended. I hope the doctor's office could see my review and conduct corresponding customer service trainings to improve customer's visit experience.

I am very happy with My Eye Dr. They have helped when my glasses broke, and found similar frames…read morethat were suitable at a substantial discount. They have always been friendle and courteous. When I mentioned I was having issues with prescription sunglasses I had previously purchased at Hour Eyes, the person at My Eye Dr checked them and said they were not my prescription. The new sunglasses I subsequently purchased were perfect. My family all use My Eye Dr.

Dr. Li is awesome! Never had a problem with him but some of the staff were horrible. Don't even…read morewant to look at you and seem very judgy when I asked if they do price match. Also, they DON'T PRICE MATCH as they said! IT'S A LIE! So CHECK your receipt before you leave! She told me that it would be 64.85$ per 90 contacts to match Costco per request but she DID NOT check you out with that price! It was 78$ which was their usually discount. It might not seem a lot but if you multiple that times 8, it's almost 100$. And if you have 2 ppl that's 200$ I could've save. Better to buy it at COSTCO next time. It was too late when I went home and checked the receipt. Don't know her name but she was the one who checked us out. Very rude. Her employee number is 027181.

Dr. George is fantastic! He is friendly, very thorough, and takes his time with you so you never…read morefeel rushed. I have had emergencies in the past and he is always willing to work me into his schedule, even if it means he is missing lunch or staying late in the evening. He is located in Germantown right next to Shady Grove hospital. If you need a great eye doctor--check him out!

Dr. George is the best! I cannot ask for a better ophthalmologist! I highly recommend for any eye…read moreconcern. He will walk you through it and make you feel at ease.