Ignored my complaints after he did cataract surgery ...I even directed him on what to look for…read moreafter doing some research myself, but he in my view, dismissed what I was telling him. He had one of his students do the exam and he did not find the problem. When the condition persisted, I got a second opinion from a qualified ophthalmologist where the problem was found. From there I was referred to a specialist for an additional surgery which solved the problem. The Georgetown office experience was not good. They frequently cancelled then rescheduled my appointment with only one or two days notice.

I got lasik from Dr. Lustbader 3.5 months ago and have been unable to get an invoice from his…read moreoffice. I fear I'll reach the end of the year without one and as a result won't get the reimbursement I'm eligible for from my fsa. I've called over twenty times, asked three times in person, and been told by office staff that they don't share email addresses with patients. The medical service has been fine, but there's a big financial tradeoff to being a patient with such unresponsive staff, so I'd steer clear of Lustbader and this hospital in general.

I was a patient of Dr. Holzman from 35 years. Our relationship has been cordial but I have always…read morebeen annoyed by how long he makes me wait when I have a scheduled appointment. I never complained about it, until last month. I scheduled my annual exam for 9:00 AM, choosing an early appointment to try and minimize the wait time. I arrived at 8:55 AM for my 9:00 AM appointment. He saw me at 9:48. He asked me how I was doing and I told him directly that I was annoyed that he was seeing me 48 minutes after the appointment time. He didn't like the complaint and told me to find another doctor, after 35 years and with no contrition for making me wait 48 minutes...FOR A 9:00 AM appointment. Now that is rude.

Excellent ophthalmologist, takes time with patients, trustworthy. The office is conveniently…read morelocated and his staff is courteous.

Amazing experience. My anxiety was 1000 when I visited as I was scared regarding the outcome of my…read morevisit. Dr. Luthra made me feel so comfortable, and all the anxiety disappeared. He was very caring and listened to all of my concerns. It was a great visit, and I will be following up. The check-in process was seamless, and the staff was very friendly. The office is in a great location and not a far walk from Foggy Bottom station. I was very pleased and happy to know there are still caring medical professionals without the feeling being rushed and taking their time .

My wife stopped going to him a bit ago and I don't know why I kept going back. He may know his…read morestuff, but he doesn't give you the time of day for any concerns. Among other things, this last visit he told me he couldn't look at a stye on my eye because "we can't do six issues in one visit." To be clear, there were three issues - one issue with my glasses, one with my contacts, and the stye I had developed on my eye. This is not the first time he really didn't want to give me any more time or work with me on a solution to something - although he spends plenty of time telling you how experienced he is.

Dr. Jacobson and his friendly staff have been long-established in this area so its amazing that…read moremore people haven't heard about him. Dr. Jacobson is a very thorough and careful doctor who has demonstrated to me that he is worthy of my time and money. His staff are charming and pleasant and his office is located conveniently in the medical office building at 1405 19th street. My appointment began pretty much as soon as I got to the office. I was quite pleased to hear that, for my case, the "air hits the eye" test was not something that they used in place of better technology. The session took a little time, as these kinds of check ups often do, but I walked out with a prescription for some better glasses, a reaffirmation of my healthfulness and only a mild post-office, eye dilation! thanks again! I will be going back for my regular checkups!

Dr. Jacobson is the single most thorough physician I have been to. He always goes the extra mile…read moreto make sure to rule out any potential health issues. I also have had to call him on a couple of occasions, over the course of 25 years as his patient. Even though once or twice it was the weekend, he came up with the strategies I needed to maintain eye health. I can't say enough good things about him. Five Stars all the way!

Keeping the peepers peeping is perhaps one of life's most important missions, and for that, Dr…read more Weiss is a treat Rosslyn is lucky to have! In some ways, viewing a master of craft is like an exquisite wine or cheese to be savored. Warm, comfortable, and confidently putting concerns to rest. Within minutes, Dr. Weiss disarmed what had been years of anguish and back and forth my teens. What was previously a battery of tests and experiments trying to diagnose "glaucoma" in a teenager was swiftly and adequately dispatched by accurately reading my mind and assuaging my concern from the moment the peeper was peeped. I've had nothing but a pleasant time with both the staff, Dr. Weiss, and the office in general. If you're in Rosslyn (or even want to drive in) it's a rare air were breathing! For as long as I can see, I can see myself here!

Tl/Dr: this is a PSA for the parking situation at this location…read more 5 stars for Dr. Lobaugh. -10000 stars for the location and parking garage. I was just getting comfortable riding the high of all green lights and zero traffic when I had the misfortune of entering the garage at 1700 N Moore. At first, it just looks like a normal garage. But as you ascend higher levels looking for parking you realize that's there are only like 10 parking spots per floor. Also notable is the fact that there were no elevators ... so I guess if you're disabled... better luck next time? I think I made it 3 or 4 floors before I decided to turn around (easier said than done because one lane for 2 way traffic) and find parking elsewhere. Luckily, I only encountered one other car coming while I was attempting going. I was going to make my way to the garage across the street but (surprise) the entrance on N Moore is employee only so take the entrance on N Lynn. So... 2 loops later, I made it into garage #2. Parking spaces were labeled weirdly, so I'm not even sure I parked in an allowed spot, but my car was still there after my appointment so there's that. I checked in w the security person at 1700 N Moore about the elevator situation and she said that the elevator was only available at certain floors of the garage. So ........ yeah. Also- Dr. Lobaugh is amazing. I followed her to NOVA optometry from her last practice in Arlington. Couldn't recommend a physician more. She's one of those people who just makes you feel like she gives a duck about you and whatever issue you're having. That's hard to find. She's basically the only person I'd ever come back to this god forsaken location for.

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

Online customer services is useless. It took 24 emails to get a clear answer on how to get the…read morelenses replaced in my sunglasses. I chose to happily pay $205 for new lenses because I loved my sunglasses and wanted to keep them. A mandatory frame inspection required me to go into a WP store (4 hours from where I live) to have them approved. Once I finally had a reason to be in the same city as WP, they confirmed my frames were fine and agreed to the lens replacement. During the lens replacement, WP broke my frames. I received email notification about this that was unclear (again) of the refund process. Phone customer service was polite, but extremely dependent on getting answers from a manager with long holds in between. WP issued a refund for the lenses but was unwilling to provide a replacement for the ones they broke. I got a $20 coupon instead. This was an incredibly frustrating experience and I will be shopping for replacement sunglasses elsewhere.

My son (22 AA) made an appointment at this location two weeks prior to his arrival date 1/17 @2:15…read more As I was parking my son came out to the car and said he need his insurance card (Vision Works) I told him there is no card. Mind you, we have been using Warby and Parker throughout DC and Maryland since 2022. I get out the car to go inside to explain to the person checking my son in, we have no cards but are regular customers. As I was approaching the young lady, I saw my name on the pad. I was explaining to the young lady, he is under me if you look up my insurance he would be under that one. An older (caucasian) woman said if we are not able to locate his information he would need to reschedule because there is a 5 min grace period, but she would need to check with the doctor. She returned in seconds to say my son would have to reschedule because he was late, I told her he was not late and that he was on time! She was admitted and with conviction stated again he would need to reschedule because he was 5 min late. I was extremely upset looked around in the store and told my son "Don't he ever book another appointment with this store, ever again!!!! I had to explain to my son he was being racially profiled. I wanted him to know what and how that looks coming from a white woman! She was polite with a smirk/smile letting my son know he was not welcomed in that location. This have left me with the worst feeling I've ever experienced and have never been turned away from an establishment. I immediately called and filed a complaint and wrote a letter (Via EMAIL). I will not every patronizing this "business/brand. I encourage anyone who has an experience once they walk into this establishment and is treated poorly walk away and take your business elsewhere. Oh, my son also told me while in the car, how the older "White" women was letting him know he would need to pay $95 +additional fees as if he was not able to pay trying to discourage to leave. Well, he may not have understood what was going on, but his mother absolutely did and I was disgusted. I will continue to post and provide my negative experience that I received from this establishment.

I am absolutely appalled at the lack of professionalism of the Eye Institute of Washington on 19th…read moreStreet NW. I scheduled an exam two months out and received two confirmation emails in days leading up to the appointment. Despite both confirmations, when I showed up, they informed me I was not on the schedule. I showed the staff the confirmation emails that I received from their office, and instead of fitting me in that morning or helping me make a new appointment, they said I'd have to call back to the same call service that made an error in the first place to make another appointment one to two months out. Absolutely appalling customer service and professional courtesy. I will not go back.

Doctor was great, but customer service is awful. I've tried to make a follow up appointment through…read morethe online form and by phone multiple times with no luck and even sent messages through social media. No response. I would like to request my records so I can go to a practice that actually cares about its patients. DO NOT GO HERE!

Dr. Matini is the best, but based solely on the service team I will go elsewhere (to a shop not…read moreowned by the Voorthuis family) to purchase my eyeglasses. It's blatantly clear they don't value their customers over their gigantic profit margins.

They are great at eye exams and selling glasses, not so good with caring about their customers…read moreafter they have paid their steep prices in full. Very disappointing. I needed new glasses and contacts and I had heard rave reviews. The eye exam was great, the service to find eye glasses was competent. I decided to splurge on two pairs of glasses and a years supply of contacts and paid in full.I was told it may be two weeks to fill the order. I was promptly emailed a receipt for this significant investment in my optical health. After two weeks and not a word, I figured they needed an extra day or so. I lost track of time and with several key word deadlines, my eyes were straining and I had to breakdown and buy a pair air readers at the grocery story and struggle with old contacts. When I called after three weeks, they said they would look into it. They then informed me that they had my glasses, but not my contact information. This was odd because I had already received an email receipt from them. When they realized that they did have my glasses and contacts, there was no apology or effort to correct this error and inconvenience. I expressed my disappointment due to my expectation that I would receive better service, based in their reputation and price point. They said they would have the general manager contact me. No one called, texted, or emailed me. When I was able to make it to Georgetown to pick up my glasses, again, no effort at service recovery was made and I again expressed my disappointment and was again told that I would be contacted by the general manger. It it now a week out and still not a peep. I'm left with some cool glasses but a very jaded view of them. It was clear that their efforts and interest in customer service ends once the payment has been made.

I don't care how good a doctor is - if he is always running at least 30 min late, the staff is…read morerude, and the nurses bitch about the patients within earshot? I just give up.

I have known Dr. Adelson for over 15 years. I have always found him to be professional as is his…read morestaff. When he found I had a retina issue, he referred me to competent retina specialists. Ultimately, I ended going to the Wilmer Eye Center at Johns Hopkins. Dr. Adelson's identification of the issue early most likely saved the sight in my affected eye. [I don't know who Margaret R is, but I suspect that if she went to Dr. Adelson's office EARLY in the day before patient hospital rounds later in the day, she would find that she could go to work by 8:30 am most days (My wife and I usually get to Dr. Adelson's office @ 7 a.m.] R/CSP