1. Robert C Hsieh MD

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Riverdale, MD

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Robert C Hsieh MD

3.0 (2 reviews)
Open • 8:00 am - 4:00 pm

Services - Robert C Hsieh MD

Eye surgery

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Washington Eye Institute

Washington Eye Institute

3.7(22 reviews)
2.6 mi

I have been a patient of the Washington Eye Institute for many years. As the practice becomes…read morelarger, I do not see it as the original patient-friendly group that it once was. But that seems to be the trend lately with a lot of practices. First of all, I have a large amount of respect for office staff. I believe they work hard to make the patient's experience a positive one. However, on Tuesday, September 1, 2026, I wanted to report a phone problem to the office manager. I politely asked to see her. She never came out. Realizing she is a busy person, I asked that she call me -- which never happened. Here was the issue, which I thought to be significant. I had an eye issue which I thought needed to be addressed. I started calling about 1130 on Tuesday morning, September 1. The message on the phone said the voicemail was full and no one was picking up. I tried about 10 times -- so did my husband -- with the same message -- mailbox is full. Then I tried texting -- no response to my message. I tried online. Actually, my reason for the visit didn't fit any of the criteria listed. I tried for about three hours to get through. My husband tried. Finally, I just got in my car and drove over to the facility to make an appointment. (Wednesday -- there are no doctors in the office which I find rather unsettling). On my scheduled appointment, I thought the office manager should be aware of the situation I faced int rying to make an appointment -- however, as stated above, there was no communication between the two of us even though I respectfully asked. I thought it was important that they be aware of the issue. Again I have total respect for staff but I felt the phone issue was critical.

This facility needs to be under new management as the current must be aware of the issues with how…read morethis business is ran, the lack of empathy and bedside manner from the doctors and the mistreatment of the staff. I had three appointments at this establishment and quickly learned that unless you make an appointment to be one of the first patients you will wait for hours. That is unless you are the first patient of the day and the doctor you are scheduled to see if always late, and I mean late by 45 minutes or more. This was known by the schedulers and the optometrist assistants as when I mentioned I had been waiting for over an hour they stated that the doctor I was scheduled to see is always running late then takes her time eating her breakfast before seeing patients. After my second appointment of being prescribed 4 products three of which I had to purchase from them I realized that this place is a money grab. They want to continue pushing you to purchase their products instead of a resolution. I wanted to be sized for hard contacts as my optometrist had already confirmed I was the ideal candidate for it; however they stated they wished to continue meds. I made the decision after my third appointment that this was not the place for me. I never had an appointment where the waiting room was not full to the point patients were sitting in the hallway. Not the type of establishment I will support.

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Washington Eye Institute
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Vinay N Desai, MD - Vinay N. Desai, M.D.

Vinay N Desai, MD

4.0(2 reviews)
2.6 mi

In the Rankin-Bass animated film version of J.R.R. Tolkien's 'The Hobbit,' Thorin Oakenshield,…read moredwarf leader, tells Bilbo Baggins, "You're our burglar, go burgle something" outside the crimson dragon Smaug's lair on Lonely Mountain. Dr. Desai, much like Tolkien's protagonist in the Hobbit, is a specialist, a retinal ophthalmologist to be precise; and, if you require such expertise, he fits the bill much better than Baggins fits his anticipated role. The reasons why one may be referred to a retinal ophthalmologist can be as unsettling as the obstacles in Bilbo's adventure, and the long wait times and Dr. Desai's bedside manner, much like Gandalf's, sometimes leave a lot to be desired, but his expertise is much needed and welcome.

I was extremely fortunate to have Dr. Desai as my retina and vitreous surgeon when I started…read moredeveloping a vitreous detachment that eventually developed into a nasty macular hole. During this stressful time, Dr. Desai was always professional and courteous, his approach conservative. He took his time and patiently answered all of my questions during every visit. He was deliberate and meticulous during every examination. He clearly explained my options and potential results. He was always realistic about setting my expectations. During the vitrectomy, Dr. Desai was intensely yet calmly focused. I followed his recovery instructions and now enjoy excellent vision in that eye. I am forever grateful to him. I can't recommend him strongly enough.

Robert C Hsieh MD - opthamalogists - Updated October 2026

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