I absolutely love this place! The ice cream is delicious, creamy, and so unique which I love. It is definitely more expensive than your average ice cream shop, but truly, you are also paying for the experience. I love watching my ice cream being made and I love all the ice cream options they have. My favorites are Nutella and Chill and Oreo Blast. The only reason I am giving this place four stars instead of five is because the wait is absolutely insane. During our last two visits we have had to wait 45 minutes from the moment we stood in line until the moment we got our ice cream. While this isn't their fault, I wish there was a better way to take orders and organize everything so that the store doesn't get claustrophobic. Other than that, I recommend this place! I think the wait is worth it and I hope they open new locations! Also props to all the employees for remaining calm and patient in such a fast paced, crowded environment. read more

I am disappointed to be here. My kid always comes here to get there rock n roll. Comes with marshmallows and today the Marshmallows were not fresh and my kid can tell and I tried it. Yes been out at the counter for sometime. I let the people in the counter knows that the marshmallows were bad and we like to get it RE-done. Which they were fine and we are happy to let them get it right, but NO it was the same same same. I ask him if he use the same marshmallows and he said that's the only ones they got. Are You seriously WTF, you got a second chance but you can't even make it right after we told you the problem was the marshmallows. You could have told us that you don't have anymore and we can pick different flavor. Just not a good experience, been coming here as our regular place but maybe this is our last visit. read more

Icicles is amazing! My first rolled ice cream experience. The staff are friendly, and engage you promptly. The ice cream is 7 bucks a piece but it's worth it. It's amazingly creamy, with a ton of topping options. I haven't had a bad experience yet. read more

Icicles - This place is awesome! Soooo gooood and soooooo worth it. - Desserts Near Me - Pleasanton, California

I decided to try out Icicles because of the early hype I'd be seeing/hearing from people. I didn't get it. I'll start by saying the service was good. The staff were all what I assume are high school/college kids and they were generally very friendly and engaging while either working at the cash register or rolling my ice cream. Other than the service, the food itself was mediocre. I ordered the Strawberry Fantasy (strawberry ice cream + graham cracker + toppings) and my friend ordered the Matcha (green tea ice cream + toppings), both we agreed lacked any flavor or creaminess. With the rolled ice cream, I assumed I was getting a light and creamy ice cream (perhaps I'm mistaken), but what I got instead was what amounted to icy cream. Flavor-wise, the matcha was overpowering and the strawberry didn't even taste like strawberry. I believe this was the first time I can remember in my life where I voluntarily chose not to finish ice cream I had ordered. Maybe it was simply a bad experience and in the future perhaps I'll shall give Icicles another chance but for now I don't see myself returning again. read more

It was fine. I ordered the fruity pebble roll. I really don't know but it taste different from the Newark location. Like maybe they used an off brand fruity pebbles I really don't know. It just tasted ALOT (artificially) sweeter than regular FP. It was fine tho. It wasn't busy, there was on person working and he was really nice. They tell you to wait outside and they will call you when your order is ready ( via speaker outside ). He was generous with the toppings maybe it was cause it was a slow day. But in the end I think I'd rather go to the Newark location read more

Interesting and different than any standard ice cream shops . Different way of serving . Lines are too long , it takes a long time to get your frozen treat. First long lines and than long time to freeze/make/roll custard . After that, another line to get toppings . They really need to organize this better. You have to wait outside as they let just certain number of people in. Finally, it is just a frozen custard, tasty but very sweet (too sweet). Prices are high. Not enough parking in front. read more

Meh. Takes a really long time, and some of the folks making it aren't so good. The flavors also aren't there - it's just so-so. Meadowlark dairy (2 min walk away) is faster, less expensive, fewer calories and much tastier. I won't come back to Icicles. read more

WOW!!! This is by far one of the best ice creams I have ever had in my entire life. I have to say it was a lot different than the ordinary creamy ice cream. I just love the texture of the ice cream. I also enjoyed watching the employees roll up my ice cream. I got the Oreo blast and it was just delightful. You first order and pay for your ice cream and then when they are ready to make your ice cream they call out your name and make it right in front of you. Then they hand over your ice cream to the employee who deals with the toppings and they add whatever you like. It's also located in a beautiful and safe area. I suggest YOU try this place! read more

Icicles - Desserts Near Me - Pleasanton, California

Expensive ice cream, but I appreciate that they have interesting options - including non-dairy that is not just sorbet - and use fresh ingredients. I enjoyed the pina colada flavor, which had coconut and a pureed pineapple base. All the toppings you want, if that's your thing. Overall a decent experience and nice to try rolled ice cream, but won't be a regular thing for me. read more

Came here for a first time. Place was a little hard to find. After we found it we looked at the flavors. Since it's so new I think they would benefit from either someone up front who lets customers know how it works or have a sign in front with steps. We came with a group and they were confused. It seems like the establishment is run by a bunch of teenage kids. With zero customer service skills. The lady who did my ice cream couldn't even roll the ice cream. Instead of vertical laying ice cream mine were just smushed in the cup. Hope they get better because they have potential. read more

Who knew that ice cream was a spectacle sport designed to please both the eye and the palate? That's the case here at Icicles, a natural creamery establishment that is both popular (The line was out the door) and holds a unique spin on preparation. Read the website in advance because the choices here may make you wonder about what's good and what works! When in doubt, ask those who work here or see the chart indoors that lists favorite combos. I myself didn't eat on this occasion and we just finished a sizable holdiay meal. However, those in my party relished what they had (Whatever they had) and insisted that we return! Guess I'll be back! read more

Kids love this place! It's pretty cool how they make and mix the ice cream. It's delicious.

I came in a couple weeks ago and ordered wake me up. It took them about 30 minutes to process my order and then finally make my ice cream. Not gonna lie, the rolling process was pretty cool, but not really worth the $7 price. Wake Me Up tasted pretty bland as well. It's unlimited toppings, but the person doing toppings gave me dirty looks for adding a decent amount of toppings. Overall, experience wasn't good and I won't come again. read more

Icicles - Desserts Near Me - Pleasanton, California

Really cool way of serving ice cream! If you haven't been here yet, definitely make the trip! It's worth your time. They have really cool flavors and you'll leave with a cool Snapchat up on your story as well. Prices are a little high, but I'm sure it won't be my last time visiting this place. If you're craving ice cream or are just looking for a fun date, give this place a shot! read more

Icicles - Menu items with a sneak selfie - Desserts Near Me - Pleasanton, California

First timer! This little ice cream shop was located in the heart of Pleasanton. The environment was a cute and antique-like town with lots of people coming in for those ice cream rolls. I ordered the Cereal Killer and my friend got the Bravocado. For the Cereal Killer, I got fruity pebbles for my cereal. I was expecting the cereal to be soggy but it actually came out nicely crunchy! I was super stoked about that and I enjoyed this ice cream. But I thought that it melted a bit too fast for me to actually savor every bite. I don't know if I'm just a slow eater but my friend's Bravocado didn't melt as fast compared to mine. I would get this flavor again but I am more excited for the Bravocado. The Bravocado was better than I had expected! Usually with avocado-flavored products, the avocado flavor is a bit too weak and not rich for my liking. But this avocado flavor was so good because of the richness and decadence of the real avocados they used. The flavor is definitely not as sweet as other flavors but I appreciate that and I'm sure my mom would too since she loves avocados and not-so-sweet things. Next time I come, I'm definitely getting the Bravocado. I really appreciate the free toppings bar- they're definitely not stingy with the toppings! The prices of these rolls can be pricey to some- it was nearly 7$ for one order of the rolls! There were a couple tables and chairs here and there. Final verdict: I would definitely come back here to get the Bravocado, mmm. I enjoyed the surroundings of this shop and I definitely appreciated the free toppings bar. Prices may be a bit steep but the ingredients make up for it I guess! read more

I took my granddaughter to Icicles and she was blown away! The staff at this location is friendly, knowledgeable and greet you with a smile. The flavors of ice cream are unique and very good! Creamy and flavorful and there are a lot of fresh toppings to choose from. Unique experience especially for children. They can watch their ice cream being rolled read more

Wow, the sticky rice mango was actually really tasty. I definitely will tell my SoCal friends about this place when they visit. read more

Icicles - Desserts Near Me - Pleasanton, California

It's very good quality ice cream, fun atmosphere, service was polite, and you can put whatever you want in the ice cream not just on top. The best to me is chocolate, peanut butter, banana with more banana and Nutella on top. The price means I don't go very often. Nice addition to downtown. read more

Went back again by the request of my cravings as well as friends. We went on a Thursday night around 6 o'clock. Parking: not many parking spots right in front of icicles. It's all about luck if you get a spot or not. Otherwise you will have to do a small amount of walking. Exterior: not much to say. We went when it was raining so no chairs/tables were set outside. Only a sign with two bright lights. Interior: very clean and well kept. Each table seemed to be clean as can be. Each viewing glass was also clean. Environment: quite besides the customers talking amongst themselves. Workers: My three friends and I came when it was empty. There was a group of 3 at a table in the corner studying and 1 worker present. After we ordered bigger groups came in one right after the other with only 1 worker taking payments AND making each serving. Obviously this made it a long wait. The man was very polite and nice. He remained calm as people continued to flow in. Once he served all the medium sized groups came in a large family of at least 12 came in. This is when 2 of the 3 individuals came from the corner table to clock in and help the 1 worker. This frustrated me a little because I could tell the individual was struggling to do everything on his own and they would not help. They only began to help once a family of 12 came in. If the other 2 workers got up to help ahead of time many of the groups behind me would not have had to wait 30+ minutes. I just believe they should not have only 1 person working or else it will be a super long wait. No complaints to the 1 worker though because he was so polite and calm. Ice cream: Awesome as always. A lot of toppings to choose from. It also says unlimited toppings! read more

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The ice cream itself was very good, only giving 3 stars because we saw later that it looks like they don't wash fruit. We got the seasonal berry squad which comes with strawberries, blueberries, and blackberries. We also had strawberries, blueberries and bananas as toppings and saw the blueberries taken directly from a newly opened store bought package, didn't intend to consume pesticides with my ice cream. :/ If I come back, I would avoid any fruit next time. read more

Nice little quaint location nestled in downtown Pleasanton California. It is on a side street so try not to pass it. You'll see a bank or a line. This place was great and had a ton of choices for you to choose from, however not the level of service you would expect based on the price. We choose to try this place based on reviews and what we found is lack of service and support. No one told my daughter or I you can get more toppings or unlimited choices they just gave her the special she requested but didn't inform her the added benefits even after the creation read more

Their ice cream exceeds expectations. I expected the texture to be gritty and crystallized, but it was smooth and creamy. I ordered the matcha and the flavor was exactly right. My daughter ordered the Oreo and went bananas on the unlimited toppings, so she cried uncle before she could finish. The toasted marshmallow topping was impressive though! Bruleed on the spot by torch. I kept it simple with my toppings and wolfed the entire thing down within minutes. Unfortunately, we came during the after school rush, so there was a long line of middle and high school kids. The wait was long, but worth it. The wow factor of this Thai-street-vendor-style ice cream is similar to that of Smitten. Fresh ice cream made on the spot for you. Can't beat that! read more

Icicles - Desserts Near Me - Pleasanton, California

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This is one of the best rolled ice cream spots I've been to. I would definitely recommend the coffee flavor (I think it's called "Wake Me Up"). The ice cream is thick and very creamy which makes it quite heavy! If that's how you prefer ice cream, then you'll love this place. Definitely the highlight of this spot is unlimited toppings. There's quite a variety of toppings as well as cereal dispensers you can use at any time. My one topping recommendation is getting the toasted marshmallow; what they do is stick a marshmallow on a pretzel stick and toast it with a kitchen torch. It's pretty fun to watch. read more

Just another icicle! This time in Pleasanton downtown. There was just one person working. He was very friendly and recommended our icicle. I got the vanilla with brownie chunks in it. It tasted fab! I would definitely visit again if I happen to be in the downtown. read more

We went last night to try this new place in downtown Pleasanton. Great improvement from its predecessor, Yolatea. "Experience Economy" at its best that touched our five senses--music, well-lit, ice cream making to delight customers and delicious ice cream with unlimited toppings. The staff members are professional and friendly. Definitely a great addition to Pleasanton, but with a price point of $7.00, we might stick with Meadowlark Dairy and/or T4 for snacks. read more

Icicles - Desserts Near Me - Pleasanton, California

Delicious and fun place to go for entire family or to bring teens/younger children. Reminds us of our last vacaction to Thailand. They will roll different delicious flavors of ice cream into a tasty and not too rich ice cream that perfectly complements the variety of toppings. read more

Awesome place! it is $7 a cup but its worth it for the amount of ice cream you get and its unlimited toppings! They seem to have hired a lot of teenagers but they are hardworking and always try to get the orders out as fast as possible. :) Don't be alarmed if the line is out the door, it is worth the wait and you can enjoy looking at other ice creams being rolled! Also, If you have a nut or dairy allergy they have special stations to make your ice cream. If you're in the area or live in Pleasanton, I would advise checking it out! My favorite is the PB n J! read more

Icicles - Oreo blast with 5 toasted marshmallows - Desserts Near Me - Pleasanton, California

I'm not big on ice cream but this place is pretty good. The ice cream texture is smooth. They customize it the way you want. By customize, I mean the toppings. It's also pretty cool to watch them make it from scratch and it seems like it takes longer for the ice cream to melt. That means I can take my time enjoying it. I got a little lost trying to find this place. The address said Main Street but its actually on a side street. This place is perfect for a hot summers day treat. I'll be back to try the Thai tea flavor since I had to share with my daughter on the Oreo blast. The serving is pretty big. read more

Great concept for handmade ice cream. Con: the quality depends on the skill of your server. Ours was kinda stingy with the flavors, I ordered the strawberry and he put only 2 small strawberries... and he wasn't friendly, definitely in a rush and was chit chatting with his friends while making my order. So his mind wasn't on my order... so I had to remind him twice what toppings I wanted. Again pretty stingy. Anyway, the freshness of the ice cream is what makes this place special. I will be back but hopefully with a different server. read more

I'm not a dessert fan, only due to the fact that I mostly don't have room for it after enjoying a good dinner. I don't go beyond 1 scoop of ice cream and I can never finish a slice of cheesecake, or even a bowl of shaved ice with toppings. But this place and its' innovative way of rolling up ice cream gives the impression that you're not eating too much of a sweet thing. Biting into a soft and light roll seems more fun than digging into a scoop. It's also fun watching your order being made! read more

Icicles - Desserts Near Me - Pleasanton, California

First time I came here last week sometime to mainly check out Icicles since I kept seeing video's on youtube others making delicious melt in your mouth good ice cream but rolled up, "Whaa?? Step 1 - There's a menu board behind the register and you pick a number corresponding to the kind of ice cream you are craving for at the moment. You tell the employee, he/she will ask for your name who will then write on the paper cups and you pay. Step 2 - The employee will then call your name and you get to watch the employee create your yummy desert. Step 3 - They'll ask you to choose toppings, which I personally LOVE Marshmallow and they'll torch it for more entertainment. Haha For take out, Icclicles do provide you with lids/spoons however IF you're doing a multiple take out for other family members, it's best you bring your own plastic bag to carry the ice cream out. Thankfully, I had a stroller with me, but without it, not sure what I would have done. Maybe, downing 2 ice cream all by myself? lol Overall a good place however I felt awkward having to watch them make 2 orders. lol One order for me and another order for my husband who stayed home. So, when the girl called out his name, I pretended like I was John Doe. Orders: - Nutella one I had, was pretty good!! - Wake me Up - My husband liked that one seeing he's a coffee lover - Rocky road - My son liked One day, I will come back to try their Bravocado. read more

Everyyone loves this place. Long line, small place. To ear-in but amazing choices, good customer aervice read more

Excellent place for dessert. The ice cream rolls get mixed in front of you and you pick all the ingredients. I had the strawberries and graham cracker mix. It was delicious. The young kids that make the ice cream are great but the place was a bit chaotic. Nobody was helping at the front. I had to wait to put my order at least 7 minutes. I was waiting for what it seemed like a very long time and none of the employees seemed to care. There was no manager around. read more

I don't know how did I miss this place for so long? It was the first time I'm trying rolled ice cream and it's really amazing. I went with my family and we tried strawberry, avocado, Oreo and PBNJ. All were awesome taste and they make ice creams literally in front of you. Also with unlimited toppings. we went on a Saturday @ 11 pm,still the place was busy. It's little pricey and of course you get lot of ice cream. I feel like it's worth for that kind of dessert. Definitely I'll come again here. read more

Icicles - Desserts Near Me - Pleasanton, California

Im a fan!! Im a regular at their willow glen location. Glad that they opened up one here in Pleasanton close to my work. Love their toppings and just like the whole process of icecream making read more

Definitely a unique experience. Not your typical ice cream scooping shop. Watch your ice crews made and add unlimited toppings and drizzles. The line can be big but it moves quickly because there are 5 stations. read more

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One of the best rolled ice cream I've had. Easy to order and you get to watch them roll it. A bit on the pricey side but you get unlimited topings of your choice. I got the strawberry fantasy which was delicious. read more

Icicles - Strawberry fantasy with strawberry banana and cheesecake topings - Desserts Near Me - Pleasanton, California

Came here with the kids and they were not even busy. We had to wait 30 minutes to get it and on top of that. My wife need to use the restroom and they don't even offer restroom to their customers. Seriously, how do you expect us to ever come back. Thanks for the last visit idiots read more

Went here yesterday to because I had a hankering for some ice cream and my gf had heard good things. I got the Cereal Killer ice cream with Fruity Pebbles. Certainly didn't disappoint. The experience is awesome. Watching them make the ice cream fresh on the giant cold plates (Thai ice cream) was new to me and it was delicious. Got it topped with condensed milk and cheesecake bites. One of the best ice cream places I've been to. I honestly want to buy one of the cold plates because this is such a fun way to make your own type of ice cream. I will definitely be coming back. The only thing keep this from being a 5 star review is the price. It's $7 per ice cream, significantly more expensive than the same amount of frozen yogurt or Cold Stone. While I was a fan, the price will keep me from returning as often as I would probably like to. read more

Better than regular ice cream! Cost around $7 (bit pricey) however unli toppings really make up for it, and the amount you get is great. Especially the coconut topping I've tried the smore flavor and coookies and cream! Next time I'll try something unique with less toppings (because I try to get my money's worth with the amount of toppings you can get). - note: don't be afraid to Snapchat the process (I'm sure they are use to it) :) read more