TL;DR: I arrived 11 minutes early to my massage, only to be told it was canceled because I failed to respond to a confirmation text sent 4 minutes ago when I was driving. I was handed off to 4 different people, none of whom I could communicate clearly with, and then was accosted in my vehicle as I tried to leave.
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Wow, where to begin. I called at 6:12pm and was offered an 8pm same-day appointment.
I arrived at 7:49pm (11 minutes early to my appointment) and walked to the front counter, where an extremely confused woman struggled to communicate with me for 5 minutes.
After repeating I have an 8pm appointment several times, she asks me to sit down on the couch and then approaches me and shoves her phone at me, asking me to talk to the person on the line. The woman on the other end of the call tells me in broken English that they canceled my appointment because they called me to confirm, but I didn't answer their call.
I checked my phone records, and to be fair, they did call me to confirm my appointment...at 7:44pm. They called me twice in a row at 7:44pm and then texted me at 7:45pm (receipts attached), and I showed up at their door at 7:49pm.
After trying to explain that I could not answer their calls or reply to their text because, obviously, I was driving and showed up 4 minutes later, the woman got frustrated and started yelling to another man in the background. After 30 seconds of listening to them scream back and forth, the woman puts the man on the phone.
I again explain to him that I couldn't answer the 2 back-to-back calls and 1 text because I was driving, and he literally said "well, if it was me, I could answer the phone."
We go back and forth for a bit, and he holds firm that they don't have anyone available because they gave my spot away to someone else (keep in mind we are still pre-8pm, so it's still before my scheduled appointment, and again, I showed up 4 minutes after they texted me).
Finally, I hand the phone back to a man who was lingering around (the woman I originally talked to was nowhere to be found) and leave.
The BEST PART is after I've left the store and am literally in my car driving out of the parking lot, the man I handed the phone to comes running up to my moving vehicle, taps my window, and says "okay" and makes a gesture asking me to come back into the store. Unbelievable.
My experience is really a shame because I've been to i Foot Spa several times before and always enjoyed my massages. After moving further away, I stopped coming, and this time, I made the 20+ miles/30-minute drive to come back, and this is what happened. read more