Stayed here last night in Phoenix, near the end of this trip, We did had a problem with the room we were in, it smelled like Marijuana smoke so they moved us to a different room, which was a very nice room. The beds were very comfortable, and a nice view of the city. We went with the double your points rate. The staff was very friendly and prompt at our complaint so was very satisfied! read more

Nothing special. Not the hotel and not the service. Not the views from the rooms. We checked out of here and went to the Phoenician in Scottsdale and landed in a spectacular resort. Unfortunately Hyatt seems to be resting on a reputation built by others. read more

I was impressed by the lobby as it looked more modern and chic than what I think of for a Hyatt, but once I entered the room, it was a let down. Awkward layout, small TV and popcorn ceilings, BUT the bed was comfortable. The toiletries also included toothpaste and makeup wipes which were nice additions. The atrium layout also makes for a long walk from the elevator. Valet parking is $28/night or $19/night for self, however the Chase garage next door has 24 hour parking for $14. There's an Einsteins in the lobby which is nice for breakfast, but the only other food option is their revolving Compass Room restaurant. The gym was nice and spacious, with a large selection of machines. For a hotel, they had a better than average gym. Overall, this hotel is not a bad choice for the area, but I would never pay full price for it. I also didn't like that they're not pet friendly. We got a great deal through Priceline, otherwise for comparable price I prefer the Kimpton Palomar. read more

Had a great stay here. I do search out Hyatt hotels when traveling due to good experiences in the past with the Hyatt brand. This was another good experience. Check-in/out was very quick and easy. Less than 5 minutes each. I had an upper floor room with great views of Sky Harbor and downtown Phoenix. Room was clean, bed comfy, and I was amazed at how quiet the room was. There was zero noise, which is unheard of in most hotels. Price was very good, as it was summertime/offseason in Phoenix. Walking distance to many restaurants, Talking Stuck Arena and Chase Stadium. Compass room is also a bonus. Only downsides were that the pool was small and weird. Also, Parking at the hotel (both valet and self park) was pricey. I'd stay here again. read more

THE BAD: they charge for wifi!!?!? They call themselves a business friendly hotel and they charge up to $15/day for something that should be free. pool sucks, parking is $28 a night at the hotel. The iron sucks. THE GOOD: a ton of food options around. The decor in the main lobby is great. We also enjoyed the flavored water downstairs. read more

Hyatt Regency Phoenix - Hotels Near Me - Phoenix, Arizona

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First the elevator in the parking garage was broken so we had to haul our luggage down three flights of stairs. They said our room would be ready soon. It is now after 4pm. Which is supposed to be the check in time. No one has come to us to apologize for the wait or explain why we are still waiting even though it's after check in. I don't understand why everyone else is getting their room and we are the only ones standing by waiting. Horrible service and we just got here! read more

Hyatt Regency Phoenix - Hotels Near Me - Phoenix, Arizona

I've stayed here a couple nights for business and I enjoyed my stay. The location is great, right in the heart of downtown Phoenix. The room was clean and staff was friendly. The gym was very spacious and they had a lot of equipment to use which I appreciated. My work paid for the hotel so I can't say how much it cost. I did not try any of the restaurants in the hotel, but they seemed pretty busy. The little market in the lobby serves coffee, breakfast and they have a good variety of food items for purchase. I would stay here again. read more

Had a stay-cation and decided to go to the Hyatt since I'm a platinum member and it was close to the restaurant we were going to. Reservations were simple and check-in was a breeze. We got a balcony room. Upon entering, we were surprised at how small the room was. Just a king sized bed, a desk, and a TV stand/cabinet. The bathroom was also very small and the shower was very dark. Decent water pressure though. The balcony was surprisingly large and had a small table and a couple chairs. One thing we noticed was how quiet the room was. Never once were we disturbed by neighbors on either side, above, or below. The floor feels like it's made from 12" of concrete! No pounding feet at all. That can most likely be attributed to the age of the building. One thing you should know about is the parking. You have a few choices. We self-parked at the regency garage just south of the hotel (which is the hotel's garage). If you plan on leaving the garage and coming back (as we did) you get a pass to swipe in and out. That costs $19 and is billed to your room. Otherwise, if you park there overnight without leaving it will cost you $12. Kind of a little surprise. They also have valet service at the same garage for $28. Save your money, just walk across the street. Park in the east side of the garage. You'll have the closest walk to the hotel. There is some epic graffiti on the whole side of the buildings in the alley south of the garage. Go to the 3rd or 4th floor and look over the edge! Amazing! Overall, it was a quiet, comfortable, and uneventful stay. One more thing, I got a notification on linked-in saying someone had viewed my profile. A guest experience manager in the hospitality industry in Phoenix with 0 connections and a very generic name. I think I got creeped on by the Hyatt during my stay! I guess they wanted to know more about me... Just for the record, I have absolutely no hospitality connections at all and this is the only time this has happened. Coincidence? I think not! read more

Definitely could use some updating in hallways and rooms. Check in was a little dicey, especially at 12:30 at night after a delayed flight. Bed is comfy. Pillows are great. Towels are not. Rough as sandpaper and full of little pullies everywhere. Strange room configuration with tv perpendicular to bed. Room is roomy, but small closet and very little drawer space. read more

We do not stay at hotels at that often so I do not have a ton of comparison to give here. I booked our anniversary stay here through my credit card company so immediately we were let down with not having a balcony. Honestly the only reason I booked here was for the balcony. I understand the issue with third party sites not knowing what the inventory is but I think it could be complimentary to alert guests of changes to what the expect beforehand. Nevertheless I learned from this experience to call myself ahead of time. We did enjoy our stay here. The location was where we wanted, the bar served me some good pre game cocktails and the service was nice. Our room had a great view and was spacious. It was nice that there was a vanity mirror for my wife to do her makeup and two TVs to choose between lol. The bed was comfortable but unless you like sleeping on feathers bring your own pillow. I own that mistake of not bringing mine like I normally do. The under the bed lights were nice for when you needed them but they needed to then off quicker when you are going to bed. Overall we enjoyed our stay here and do not have any real complaints. read more

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I called to confirm and modify a reservation I had previously made. I spoke with a front desk guy named Landon N. and I gotta say he made an impression. I haven't even stayed in the hotel yet for the weekend but I'm already a lifelong costumer because of this man. read more

A solid hotel, but nothing to rave about. I have stayed here a few times; it's not a bad hotel, let's get that out, I enjoyed staying at this hotel, but it doesn't rise to the level of a westin, or even the sheraton down the street (sheraton as a chain, is hit or miss, btw), but when you compare with other local hotels nearby, it's in the middle. On a side note, it's in the middle of town, a short walk from everything, and a quick ride to Tempe or Scottsdale. The local restaurant scene isn't that big, compared to seattle, but like a good reduction, what's there, is wonderful eats. A few good places, featured on the Food Network. All in all, it's a good location for business travel, no nonsense, soild hotel. If you like Hyatt, then this is another winner. If you like hip, this isn't the place for you. read more

The features in the room seem outdated. The room was a sauna when I got in and could not fix the problem because the thermostat was hard to figure out. I woke up in the middle of the night because it was unbearable and a staff person did come by and was able to make the room a little cooler. I like the check-in and check-out kiosks so I don't have to wait on a line for a live person who seemed to be just chatting away with someone. read more

Location, location, location we go to the symphony every year on New Years Eve and can walk across the street. Perfect! read more

Hyatt Regency Phoenix - Hotels Near Me - Phoenix, Arizona

Great location if you want to be near the convention center downtown. Out the front door and across the street is the center Hotel room was clean and very large. View was of downtown which is not exciting at all. Pool area is small but well kept. The gym was a good size and open all the time read more

On my first night at this hotel someone entered my room (presumably a hotel employee) while I was sleeping with no explanation and only a hurried "sorry, wrong room" as he skittered out. The desk staff seemed to take this on as a fairly typical experience, certainly one they couldn't be counted on to explain. With exceptional generosity, they deducted $50 (!! -- can you imagine!) from one night of my stay. They gave me some Hyatt member points even though I can't imagine ever staying at a Hyatt again -- perhaps these points could be passed along to a deserving organization. The second day I asked, they offered to change rooms, but it's not reassuring to move once one has the image of Troglodytes roaming the halls looking for rooms to invade and guests to terrorize. Ironically, the manager told me "this is a very safe hotel," which does not at all comport with my lived experience of intrusion. My review on their internal website elicited a sympathetic and nonetheless unsatisfying response from corporate headquarters. My advice: go to another hotel in that soulless hellscape of downtown Phoenix, and double-bolt your door. read more

I really love this hotel but I am a true reviewer and want people to know my experience. I stayed at the Hyatt on 2.14. Room AMAZING, hotel redone beautifully. What I didn't like was the SERVICE. Why have such a nice hotel and horrible customer service and particularly the front desk. I thought it could have just been that night which is why I am taking so long to write this. I returned on 4.8 to visit the amazingingly delicious Compass Grill...... and AGAIN the service sucked at the hotel. The ladies at the desk at 7:30pm were RUDE and unwelcoming! Im sorry I came in dressed to the nines and perhaps made them wish they were headed upstairs but I did not deserve a welcome of a finger pointed before I could even open a mouth " THE COMPASS GRILL IS THAT WAY" .. I asked her how did you know I wasn't a hotel guest checking in? She failed to reply. I guesss I wont be staycationing here until they can get their smiles up ! read more

Why a great hotel and I can only imagine it will get better when it starts it's 40 million dollar Reno starting this year . Not exactly sure what there doing but can only get better will definitely stay here again when I need to stay downtown phoenix read more

I was staying here for my second time. Last year I stayed for the same event. I only had good memories of it, so I was looking forward to returning. I was staying for four nights, and when I arrived it was around 5:30 PM on a Thursday night. After a long day of traveling, I was definitely ready to get in my room and settle in. The coordinators from the event had made my reservation, and they accidentally made it for one day extra. At first the Hyatt said that I would have to pay for it, but then we worked it out when I showed them proof of the email I sent them with the correct dates. Overall, the check in process took a little bit longer than usual for that reason. I also had to tell them that I was a Hyatt rewards member, because they didn't ask. Make sure you let them know when you check in so that you get your points. Since there were two events going on at once, I wanted to make sure that I wasn't on a noisy level. I asked if I could be put in either a corner room, or a room that was away from the younger kids from the events. They said they would do their best. I had a room on the 15th floor. I had an amazing view. I loved watching the sun come up in the morning and the sun go down at night. The room was a pretty good size. The bed was extremely comfortable, and I had a lot of space in my room. The bathroom was really tiny, so I wasn't a fan of that. The Wi-Fi was complimentary and worked very fast. The amenities were great as well as the hospitality and customer service. There is a bar/restaurant called Networks. They serve breakfast, lunch, and dinner. They also do trivia on Thursday nights. They also have an Einstein brothers café that's open until 3 PM for bagels, breakfast, and coffee. They have a gift shop, an outdoor heated pool and hot tub, and a 24 Hour Fitness Center. They also have a beautiful garden court. They have a business center as well, all of the amenities that you would hope for at a hotel, except for a spa - they do not have that. They also have in room dining, if you don't feel like leaving your room. There are plenty of shops and restaurants around and everything is pretty much in walking distance. Keep in mind, because of the location of this hotel being so near the convention center, there are often times very large groups there for certain events. Since there were two large groups there when I stayed, the elevators were an issue. There was a very long wait, and every time you got an elevator you were in there with about 15 other people. Definitely not ideal, but not much you can do about it. Also, be aware that there will be noise! I loved working out of the gym every morning, it had a lot of cardio appointment, free weights, yoga balls, mats, and also machines. I did not use the pool, but it was beautiful to look at on my way to the gym every morning. One day, I had a really bad day and couldn't find my key - I told customer service about how crappy my day was, later on I had a note underneath my door saying " call extension 51 to retrieve your amenity." Well, I did just that, and a half an hour later I had a knock on my door. There was a beautiful girl dropping off a plate of chocolate covered strawberries with a card that said "Hope you're having a better day love the Hyatt." After a long, bad day - I almost wanted to cry it was so sweet. I sent them a very nice tweet.. They even tweeted me back telling me again to have a better day. I really respect this. I told everybody had dinner the next night who is staying there about my experience, and they all said they love the Hyatt. I never had a bad stay at the Hyatt, I'm looking forward to return to the Hyatt in Denver for a week next month. Thanks again for the lovely stay. I definitely recommend this hotel. Thank you! read more

Nice hotel in downtown Phoenix, close to Chase field, footprint center and close to several bars. Excellent service. Unfortunately they do not do housekeeping every day but they do give you clean towels every day. read more

My only problem with the hotel is the Cafe section of the hotel. The kids (mainly the girls) working there have side conversations while attending to customers and makes waiting time longer. The kids aren't friendly and have a sense of entitlement. I told me husband I refused to spend any more money there and rather walk extra in the 112 degree weather to another shop than deal with them. read more

Stayed for 2 nights during spring break. Hotel was pretty dead, so it was very nice and quiet. Arrived at 1:30 am and the lady at the reception desk was very nice. The room was very clean. The ac was not working properly on our first night so it was a little uncomfortable because it was not cold in the room. Called them in the morning and they handled it right away. Also there was a crack on the sink , so it was leaking. Again, they tried to fixed it right away. But it was still leaking a little bit but not as bad. Other than those 2 issues, everything else was great. The staff were awesome, very professional and accommodating . They didn't charge us for our parking and gave us $25 food voucher. We had a nice stay. Location is perfect. read more

I've gone to conventions at the convention center next door and always wanted to try the Hyatt. I was not disappointed! The location is an absolutely amazing convenience for convention-goers. I usually stay farther away and have to take the metro light rail into the center. But just the location makes me want to stay here every time. The staff was very friendly for our whole stay. It was in August, but still for a smaller convention, so price was great and there weren't tons of people everywhere like normal PCC timeframes. The lobby is huge and spacious, with lots of lounging areas to hang out in. And there's nicely flavored water in the lobby. When you don't want flavored water, there's a dispenser in the wall to dispense cold, pure water into a cup or glass, which I really liked. We didn't get to try the bar/restaurant in the hotel, but they do have a happy hour, which we want to try next time. During conventions, they have an upstairs food area open, and grill foods right outside. So at least what I've had between their burgers, fries, hotdogs, grilled cheeses, and such at those spots, it's all been great. The room itself was pretty spacious and bed was comfy. One night, I called the front desk for a few some extra coffee kits and a small mouthwash. It took a while, maybe half an hour or so, but someone came and gave a whole bag full of coffee kits! There were around 6 packs of coffee and several packs of tea, along with napkins, sugar, creamer, stirring straws, cups, etc. They also gave a few mouthwashes. I was really surprised with the amount they gave, all complimentary, so that was above my expectation. We had a coffee and mouthwash party, and took the rest home! I was very satisfied with my stay and hope to stay here again for future conventions! read more

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Made a reservation for our 1st wedding anniversary. Our table was not ready, no big deal, so we ordered a bottle of Rosé. Our food and service sucked, no mention of celebrating our occasion. We hear our server offer free dessert to the table next to us for their Anniversary. We were misdirected on the menu to accommodate my gluten allergy. Our server came back 2x to inform me that what she had infact recommended to be gluten free was infact not. The 3rd time she returned, they ran out of the product I ordered. View is great, but I'd recommend coming for a drink or Happy Hour over spending $250 on a crap meal. Plus the bottle of Rose we bought while waiting for our reservation. read more

You cannot control your own thermostat! I had to text them MULTIPLE TIMES a day to request this. After you do, it'll last for a little while, before the temperature creeps up again. Unacceptable. This is a shame as their beds are quite comfortable and the pillows are nice. The bedding is a bit sparse with just a light sheet and thin blanket, but I used one of the extra blankets as I like the weight/warmth. Also, like most hotels, the doors are heavy-a** and people are very clueless to constantly slam them, so I got an early wake-up with a door slam, which was a bummer while on vacation and having stayed up late the night before. Otherwise, the hotel was fairly quiet. The meeting floor was very nice to read and relax at, with cool furniture and hardly any people. We had no housekeeping service, and had to request more cups and coffee from a housekeeping staff person in the hallway. Convenient location to many downtown venues. Pool is very small for the size of the hotel. During one of our pool visits, there were no clean towels, so we had to walk dripping wet back to our room. If you go during peak times, it's packed, otherwise, you can go at night when there are fewer people but then it's adults with alcohol. The thermostat issue is a dealbreaker and I will never again stay there. read more

I stayed at Hyatt downtown Phoenix, it was the worst experience I every had. the staff were so rude and careless! 1- Customer service was zero. 2- Check in was at 3 we had to wait till 5:00pm 3- The room that we booked online was not given to us, it was a different room, so we had to go back and wait another two hours to give us the original room that we wanted!!! in the whole hotel there is only two people at the front desk that is why you can't get quick service 5- rooms were so cold the temperature of the room cannot be changed according to your choice. The price so high 6- In the booking.com says free parking, but they charged me 35 dollars for parking, you cannot find free parking there 7 breakfast was horrible very bad quality, the fruit was so old, not varieties to choose 8- the location is also not interesting, there was nothing around the hotel to visit. very bad experience, we DONOT recommend this hotel!! read more

I stayed here for one night en route to WrestleMania 32 in Texas. I asked to be booked on the highest floor, and they accommodated. The lobby,elevator and hallways were all incredibly nice. The one drawback of the place was the quality of the room.Especially the bathroom. The sink and tub had drainage problems.The sink would clog entirely, to the point of not being able to brush my teeth without having a puddle building up. So minus one star for that.Otherwise, an overall great experience. read more

Hyatt Regency Phoenix - City view from my room on the 20th floor. - Hotels Near Me - Phoenix, Arizona

Super disappointed - they overbooked the hotel and suggested that they would credit my account and put me at a Hyatt Place 'only 10 min from the hotel'. I'm at our national conference in meetings from 8:a to 11:p daily. And the Hyatt Place is more like 30 min from town (ran my Uber bill over $100 in 2 days). Now I find out a week later I still don't have the credit on my account and it's because 'when you book through a 3rd party, we can't send the credit to you directly'. I've been on the phone 3x trying to get my reimbursement. I've never once left a bad review for anyone or any service. I can't stay at a Hyatt again! Mostly, I'm super disappointed with The Hyatt - something has changed because I used to love staying at these hotels and they used to be so good at taking care of the customer. Bummed... There are plenty of better hotels in downtown Phoenix. Stay away from the Hyatt! read more

I did not enjoy my stay at the Hyatt in Phoenix. We were there for a conference. The hotel is extremely dated. It is in need of a serious update. The front desk was not appropriately staffed when our group arrived and we had to wait for what I would consider to be an unreasonable amount of time. The first room I was assigned to was very hot and the AC would not turn down any more. I went back to the desk for a second room. Same story. I then made the manager walk me to a third room to ensure it was comfortable. It finally was. The bathrooms are ridiculously small in the rooms, carpets need to be replaced, and elevators are slow. Spend your money elsewhere. read more

Stayed here over the weekend to catch some games at Chase Field and my family and I had a wonderful experience! One word made this experience 5 stars: Shyra. She was the front desk person that checked me in and she was amazing. She was friendly, polite and fast but thorough. My initial contact with her really set a positive tone for the rest of our stay. I hope her management recognizes her for her incredible customer service skills. Valet and bell hop personnel were also extremely friendly also. The rooms were clean and decent sized, but bathrooms are a bit small. Super convenient walking distance to Chase Field. We used the pool and it was also a little small but good enough. I'd definitely stay here again. read more

Nothing special at this Hyatt. I stayed in August - it is off season and this hotel is a tired convention hotel. Thanked me for being a Hyatt preferred member and the 2 1 liter bottles in the room was complementary. There is no club lounge. I asked the front desk and they said the hotel was built before hotel built club lounge. The hotel design is typical Hyatt with an atrium in the middle. I was supposed to have another stay and I cancel since I found the Andaz was charging the same price plus a reduced resort fee for the off season. When the front desk ask me how was my stay I said the shower did not have enough hot water she just said really she would let maintenance know. The sink water with only the hot water knob turned on was lukewarm but was hotter than the shower. read more

The Hyatt was undergoing renovation when I stayed there. The room was beautiful! It is modern, has great lighting, and the bed was comfortable. The staff are helpful and efficient. I hope to stay here again! read more

The staff here only cares about their own needs. We had a large group in town (all in our 30's) and bought some alcohol, and we were all hanging in the lobby catching up, socializing calmly. They asked us to move to another area so they could clean up, which we happily obliged. Two minutes after we moved they said we must go back to our own rooms because we were screaming (we weren't). One nearby security agreed with us, but the head of security was relentless and forced us to our room. Friends who only come together from all over the nation were forced to go to bed instead of sitting together and socializing calmly and quietly, and the hotel staff had zero sympathy. I mentioned this bad review and the security guard (I believe his name is Cliff) said go ahead, I don't care, here's my name tag. Very disappointing. read more

Don't stay here if you're sound sensitive. The walls are not even slightly sound blocking

The hotel was ok and for the deal we got on Priceline bidding we aren't disappointed. The hotel lobby is what I expect from a Hyatt. The rooms were a little lacking. We stayed on the 21st floor great view of the city. The rooms smelt like an old motel room. The room had a modern makeover but the upgrades were done poorly and the tub which really needed it was skipped. The pool area was very nice, unfortunately there were unsavory people and young kids drinking and smoking. Not the hotels fault but no one monitors the pool area to ensure people obey the rules or are sneaking in to the hotel. read more

Nice, spacious and clean rooms. Lobby and general areas are clean and nice as well. I really appreciated that their pool is heated during winter time (which is when I stayed). The hotel is centrally located and in short walking distance to some great eateries. The only gripe is that guests have to park their vehicles in the city's public garage across the street and the overnight rate is $12 which can add up if you're staying multiple nights like I did. I did not appreciate that the front desk personnel didn't inform me of the parking pass this hotel offers for $23 until the day before I was due to check out. Otherwise, this would have been a 5 star experience. read more

Hotel was ok but pool was gross. We went to go use the pool and it was obvious why no one was there. The pool and hot tub were full of bugs. You think for as much as your charged you would have better amenities. A pool is needed in Phoenix when it's hotter than hell. I called to see if we could switch to another hotel and they told us no and that the money was not refundable. Super disappointed for as much as we paid. We ended up leaving a day early and checking into another hotel with better amenities. I will be more cautious with the Hyatt going forward. Not a place I would recommended If you want a pool to lounge in to get out of the heat. read more

Stayed here two weeks ago for a trip to Phoenix to see the Cleveland Indians play the Arizona Diamondbacks. The location was fantastic. The location itself earned one star, this would have otherwise been a 3 star rating. This hotel offers either self parking for $12 (if you don't take your car out of the garage while you stay) or valet for $23 a night. Although, I believe those rates changed recently. The front desk experience was OK. I was checked in and then sent away with no direction of where to go and no comment on my package booked. I had purchased breakfast at their terrace restaurant in the morning for two and was hoping to find out where it was and how it was charged. I had to interrupt the guest service rep from taking another guest to ask him about those two items and it made things kind of awkward. The room was average. Bed was comfortable, but nothing over the top. It was really clean. In the morning we were awakened by housekeeping at about 8:15am. That was a bit strange. When we checked out I asked the front desk agent if that was normal and they responded "yes, they usually start knocking on doors around 7:00am." WHAT?! 7:00am? I have never stayed anywhere in my life that housekeeping comes knocking at 8:15am, let alone 7:00am. Anyhow, when we went to breakfast it was OK. We both had the buffet for $17.99. Normal eggs, bacon, sausage, fruit, oatmeal, etc. Kind of on the expensive side for a hotel breakfast buffet. The only real downfall to breakfast was it being right next to an apparent banquet room. It so happened that the Sunday morning we were there they were having some sort of kids dance contest. You would have thought it was a Coachella knockoff with the amount of terrible bass ridden noise coming out of the room. It was so loud we actually felt bad for the kids who had to be in their dancing. Other than those few hiccups it was an OK stay. The location was really the big deal maker. It was very close to everything downtown. read more

I stayed here for a convention/show. That means I did not pick it. It worked out well though. It is conveniently located adjacent to the convention center. There are also several dining options within a short walk. You can get your morning coffee fix at the Einstein Bros located on the first floor. The staff was friendly and helpful the few times I interacted with them. My room was good sized and in good shape. The bed was fairly comfortable too. The bathroom was in good working order. Everything appeared to be clean. I did order room service a couple times late. They brought the orders quickly enough both times. The food was solid for room service. The value was ok. read more

I wasn't able to make it, so I gave them a content form so my friends could stay and they lost it, so I got charged cause of their mistake. The receptionist was also very rude when I talk over the phone cause they think their better than the people their serving. I ask for a refund, and they said they would give it to me but they never did since they still charged me for a "no show", downright terrible and I will never use Hyatt ever again. read more