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    SpringHill Suites by Marriott Phoenix Downtown

    3.5 (98 reviews)
    ModerateHotels

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    For half hour, we were in the breakfast room, the trash cans remained overfilled. We had nowhere to throw away our trash.
    David S.

    My family just concluded a three-day stay at the hotel. **Positives:** This hotel is animal-free; no pets are allowed. This is wonderful since we all have allergies and asthma. That was the reason we chose this hotel. The room was extremely clean, and we never had a problem with allergies whatsoever. Additionally, there is free parking on-site. The location of the hotel is great. **Cons:** The hotel shop does not sell tampons (which upset my daughter). One of the three days in the cafeteria, the trash cans were full and some of the food was empty. We arrived at 8:45 AM and were there for half an hour. They never restocked any of the items or emptied the trash cans. Also, on Sunday, the TV played an evangelistic minister. Many people in the cafeteria complained because they wanted sports recaps. I don't go to a hotel to be proselytized. All said, I would return here again because it is pet-free. Marriott, you should consider adding a feature to your reservation system that allows me to easily find hotels that do not allow pets. This change would benefit my business and that of other allergy sufferers.

    Kristia W.

    I am in love with the Marriott Bonvoy family. First, Florida now Arizona was my second stay at a hotel within their portfolio. Lea gave us such a warm welcome upon arrival and a thorough overview of the amenities, including the free shuttle van which would transport us into downtown Phoenix during our stay and the airport upon checkout. The hotel also offered a map of their two-mile shuttle van service area that also highlighted local spots to check out for food and entertainment. Extra points for that guide alone! As New Yorkers, we often found ourselves navigating around on foot or by public transportation (light rail and bus). When we did hail a ride, each driver was courteous and engaged us in conversation. We loved the diversity of the staff. You cannot beat a hot breakfast, which varied slightly each day and was a great way to start our day. The handy toaster and the waffle maker were a hit. My go-to's were the eggs, waffles (of course), pastries, and the classic PB&J. I was not a fan of the OJ, but the water was always refreshing and comparable in taste to NYC water. Thank goodness! We loved our spacious suite, the comfortable Queen-size bed and couch, two television screens, kitchenette, and sinks separated from the bathroom. No need to wait to get dolled up in the morning when you can take turns in and out of the shower. Their 12 P.M. checkout time meant we could sleep in a bit, another bonus. The small hotel shop was helpful if you're in a bind but I wish it was larger to also accommodate souvenirs. We went on quite a scavenger hunt to find local gifts for the family. I enjoyed my stay at Springhill Suites. Thanks for having us!

    Niki T.

    There is a parking lot, parking, for free, free at this downtown phoenix hotel! I have stayed in this area several times... parking is awful. Often your hotel doesn't even have its own parking lot, so you have to park in random, sometimes sketchy lots. You are on the outskirts of downtown, so you'll have to walk about 15 minutes to get to the good spots, but totally worth it! Tons of amazing food to discover. The hotel check in was easy, fast. Hotel is clean. Elevator is on the old side, it is very slow, but that's my only complaint. I did notice some cameras around the building, which I appreciate a little sense of security. Late night wanted some snacks so we went to their little selection. My argument would be no allergy friendly items there. I could have gotten some fruit snacks lol but I really wanted something like chips or muffin. Room was spacious, comfortable. And clean. Microwave and fridge. Even has a west elm couch! So not sure about the person complaining about "crappy" old furniture. Quiet too! We faced the front street and didn't hear the cars or traffic over the lovely sounding fan. It wasn't until morning that I heard a few of the neighbors heavy doors slam shut, and by that time I was ready to wake up. So based on reviews, my expectations were low for breakfast, especially on a Sunday morning....... Almost every table was taken, but it wasn't busy, no lines for things, everything was fully stocked... AND thank you for including gluten free muffins. Marriott needs to step up their free gift for gold members! The free water is nice and all, but you should add a chocolate bar or idk a little something to feel more gold member. I also it's not just this hotel, but all of them in the area, raised their prices to a ridiculous high, I can only assume because of spring training??! ... rooms average $200.... But this weekend was at $500 last I checked. I do not think that should be legal. It's not like you are getting a $500 room. But that's a complaint directed at hotel industry, not this specific hotel! I

    Cindy B.

    It's absolutely shameful for a large corporation to rob a small business. A business event I was to attend in Phoenix was cancelled, Marriott refuses to change the reservation or offer any refund or points. The "promotional" rate they're talking about in the message below wasn't even that good. If anything, I'd call it a "predatory" rate. Shame on you, do better. This location has told the corporate office they refuse to refund, credit, or reschedule my account. While I understand this is independently run, it's simply unacceptable for a large corporation to take money from small businesses, and not refund or credit when no goods or services have been exchanged.

    Bathroom
    Karlo G.

    Excellent location and great value. I've stayed at other Springhill locations and this particular property was by far more comfortable and clean. Check in was efficient and only took mere minutes. I was assigned a 6th floor room right next to the elevator. The room was spacious and furnished with West Elm furniture. All surfaces were spotless. The room was absolutely clean. The bed was perfectly made and pillows neatly arranged. Bathroom was also spotless. I was a little concerned with noise being next to the elecatorbut my room was actually very quite. This property has some decent amenities. The breakfast is convenient and recommend coming early to avoid the crowds. Staff is always nice and even greets the guests. There's even an airport shuttle service. Overall, I would definitely stay at this property again.

    Make up towel, amazing!!!
    Tayvia E.

    Amazing check in with Brett who was so polite and friendly. He was interested, held a great conversation, as very engaging, and explained everything in detail. He asked if we had questions and all this was in a timely fashion. He made sure we were comfortable just off the encounter with him alone I would stay here when I come back to town. The rooms are great, clean, enough pillows and multiple beds so my children do not have to sleep on top of each other. There is a fridge and microwave and we are super close to the elevators. The bed is so soft almost reminds me of my home. Love this location and love that they provide make up wipes and a make up towel how many times do you feel horrible as a woman wiping your face on their white towels. Thanks again for the hospitality!!!!!

    View from Hotel Room
    Aristotle L.

    In a central location for a fair price, this was a great hotel to stay at! I'd stay here again! ROOM: The room was nice, clean and spacious with a decent view. There are a lot of TV channels (Hallmark for those warm feels), a microwave, a table for 2, a pull-out sofa bed, an ottoman for 2 and the shower includes large bottles of shampoo/body wash and conditioner. COMPLIMENTARY AMMENITIES: There is a pool and a gym. I only used the gym which served its purposes. Clorox wipes were available and a sign to wipe all equipment down when you use it - unsure if that happened because there was brown grime on the Clorox wipes I used post-cleaning. There is also a hot water/coffee/tea station which I very much appreciate (green tea + honey = comfort)! COMPLIMENTARY BREAKFAST BUFFET CONSTANT ITEMS: Scrambled eggs (powder made?), ketchup, Arizona hot sauce, shredded cheese, assorted strawberry/peach flavored yogurt, cereal (special k, frosted flakes, fruit loops), milk, bread (croissant, English muffin, toast, bagel, muffins) butter, cream cheese, Nutella, peanut butter, jam, orange juice, cranberry juice COMPLIMENTARY BREAKFAST BUFFET ROTATING ITEMS: Rotating items: Oatmeal and fixings (they provide chocolate nubs!), whole boiled eggs (cold), breakfast sausage, breakfast sausage patties, bacon, deli meat ham, honeydew/cantaloupe/pineapple, assorted cheeses of average quality, assorted muffin flavors (heavy) TIPS: - go early for breakfast, either 15 minutes before or right on time. You snooze you lose. They won't restock IF it is close to the end of breakfast but they DO restock the buffet during breakfast - want chocolate milk? Empty a Nutella container into a carton of milk and mix thoroughly - there is a 4 slot toaster, try making breakfast sandwich to mix things up CONS: -I thought there was a waffle machine for breakfast, but it never made an appearance for my week-long stay - you'll get tired of eating the same mix of things at the breakfast buffet if you stay for a week - the oatmeal only made 2 appearances for the week and I wanted more chocolate nubs - no coffee maker in the room

    Pool area
    Chloe T.

    I stayed at the Springhill for a convention nearby. As a Marriott member, it was the best choice for me. The hotel was just like all the other Marriotts on this level. Comfortable beds, nice pool area, good views of downtown. The included breakfast was a nice bonus, but it was not one of the best included Marriott breakfasts that I've had. The only hot cooked options were eggs and 1 type of meat each day. Another complaint is that the air conditioning unit in my room was obnoxiously loud. Even after turning off the fan option, it continued to go. When turning on constant fan, it still kicked off! So annoying and made it hard to sleep my first night. I loved being able to walk to the convention center and a ton of places downtown.

    Jon M.

    Mid sized hotel on Van Buren(named after the President)a few blocks from the central business district in downtown Phoenix. Aesthetically, the hotel is below average looking detracting from the historic qualities of downtown Phoenix. It would fit in more near a strip mall on a suburban freeway...to say it lacks character is an understatement. The front desk clerk did not greet me properly and claimed they were sold out due to a government event(more of our tax $$ wasted on overpriced hotels). Not recommended.

    Complimentary Continental Breakfast #covid_DINEteen
    Rey L.

    stayed overnight to catch a Dodger game with the boy. good location, about 2.5 blocks from the downtown hooters and 3.5 blocks from Chase Field. don't be fooled though... 115 degrees makes walking pretty gnarly. the staff were very pleasant to deal with. they gave us extra towels for the pool at check in. if you have a Marriot App, you can use your phone as a key. the pool is basic, but, quite warm. the room was clean and there were no issues with the sheets. AND the AC worked wonderfully. albeit, was very noisy. good space in the room, which includes a mini fridge and microwave. they had soap and shampoos but no lotion. the continental breakfast was very limited and packed to go for you. overall, nice place. price point was biggest factor and this spot met our needs.

    Tesh T.

    So far my stay has been pretty nice. The lady that helped me check in was very kind and professional. As a gold rewards member, I was able to get into my room early, which was greatly appreciated since I had an early morning flight. This location isn't far from downtown and there are a ton of restaurants close by. if you feel like getting your steps in, then they are within walking distance. Otherwise, they may be a short 10 minute drive. As always, the beds are super comfortable and the hotel it is pretty quiet.

    Spacious room with separate couch area.

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    Ask the Community - SpringHill Suites by Marriott Phoenix Downtown

    Is there early check in?

    If they have any rooms available you can do an early check in, but they won't guarantee a room available for you until the actual check in time. We were able to check in early when we went, which was the last day of comic con.

    View All 3 Questions

    Review Highlights - SpringHill Suites by Marriott Phoenix Downtown

    Springhill Suites by Marriott is located in the heart of downtown, Phoenix within minutes from the Chase Field.

    Mentioned in 12 reviews

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    Andaz Scottsdale Resort & Bungalows - Nice to have a club sandwich by the pool.

    Andaz Scottsdale Resort & Bungalows

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    This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

    Took my wife and her girl friends to Andaz for spa/pool/lunch day last week. While they were…read moregetting pampered, I worked out in the very well-equipped gym on property. Had a wonderful wet sauna afterwards and met the girls at the pool for drinks and lunch. Everyone I encountered were wonderful, thoughtful, cared about my experience and the facility was 5 stars in every way. Can not rate it high enough.

    JW Marriott Phoenix Desert Ridge Resort & Spa

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    My son had a guest in town so I grabbed a ResortPass for the water park at JW. You do have to park…read morekind of far away but was glad to know they validate parking with the pass so it was actually free to park. We went in December and they had all the set up for the JW Jingle event with ice skating and inter tubing. There were plenty of photos ops! The entrance to the pool was locked and you needed a key card to get in. No worries there were tons of people so we just waited a minute and slipped in when someone came out. We checked in with our pass and found some seats near the hot tub. The kids went straight to the slides and I went to hot tub. It was nice but kind of small especially when the sun started to set it got really busy. The food and drinks are outrageously priced as you might expect at a resort. The food was surprisingly good though! I got a taco salad, my son got hot dog and fries and his friend got a turkey wrap. It was good but was too expensive. But hey when in Rome! The lazy river is the best. I could floated in that all day! All in all in was an expensive but enjoyable day at the JW.

    Drury Inn & Suites Phoenix Happy Valley - King room with jacuzzi

    Drury Inn & Suites Phoenix Happy Valley

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    $$

    Terrific hotel, and great value for the money. I don't know how they do it…read more Duane Carbine checked us in. We waited while he checked in another guest ahead of us. Duane's welcome spiel was thorough and well-rehearsed, but it didn't sound canned at all. Really good job, and he's been there for fifteen years! We also encountered Karin Eagle in the restaurant, and she went far above and beyond for us. Bravo! We'll be Drury customers for life now.

    This place was amazing. The room was clean. Breakfast was nice staff was friendly…read more However I was over charged at the kitchen/bar. I ordered 2 food items and pre paid for 3 beers the bill came out to $52.18 I didn't think much of it and even tipped 25% After I finished my third beer. I decided to order a cookie with ice cream and an old fashioned to take up to my room. Again I tipped 25% My phone has text alert and I noticed the bill was $42.62 for what should have been $22.00 max I bought it to my bar tenders attention and she was working things out on the registry and came back with a receipt that didn't have prices just my order but she had added 1 extra beer. I told her it was wrong and she said it wasn't that the first time she had only charged me for 2 beers and this was my third beer. I did not want to argue so I left it at that but I couldn't sleep thinking about it. I mean dang I even tipped her good. The next day I reached out. To management I don't mind taking care of my servers and I'm always a good tipper. But I don't like being taken advantage of because they think I had a few drinks. Or they think I won't notice extra things. This is not okay. The hotel you check into is supposed to be a safe place like home to enjoy a drink or two. The management offered to refund the first bill of 52.18. But I told him I just wanted what I was over charged refunded plus my tips. At this point I feel she had the chance to correct my bill and make things right but she chose to make me feel like I was in the wrong. After the manager added my first bill up after I told him what I had ordered it turns out she charged 4 beers the first time and not just my 3 and way over charged me the second time. This is a great place to stay but keep an eye on what you order. More so late at night. Also my hot wings were cold in the center but I didn't even mention it to her at the time. Guest in room 730 on 4/20/2026

    Kimpton Palomar Hotel Phoenix Cityscape - 4th floor room

    Kimpton Palomar Hotel Phoenix Cityscape

    (524 reviews)

    $$$

    I want to give the Kimpton its own review; separate from the Blue Hound and the Eden, because the…read morehotel itself absolutely deserves it. I arrived at noon on a Friday after driving in from Las Vegas, and Dylan at the front desk set the tone immediately. Before I could even ask, he let me know there were no suite upgrades available but offered me a King Premium and got me checked in on the spot. As a solo traveler who had just made that drive, being able to walk straight to a room and crash was everything. He took a few minutes to catch me up on what had changed since my last stay; the breakfast situation being the highlight of that conversation, which turned out to be... relevant. The next morning, after a rough experience at breakfast, I mentioned something at the front desk and Donna, the front-end manager, stepped in immediately, not defensively, but genuinely wanting to understand what happened and make it right. That kind of accountability is rare. Saturday night brought a similar hiccup at the bar, and Sayan handled it the same way: professionally, without hesitation. The room was exactly what I've come to expect from Kimpton, clean, comfortable, and well-appointed. But the real story here is the staff outside the restaurant. Dylan, Donna, Sayan, these are hospitality professionals who actually care, and it shows. The hotel itself earns every star.

    This hotel is located in downtown Phoenix. I attended an affair here. I can't speak for the…read morerooms. I can however tell you that staff are great here. They are personable, helpful and kind. The room and area we used were spacious with tables and chairs to accommodate the crowd. Servers were busy with food replacement. Drink servers kept on top of those needing a beverage. The restaurant will validate for 2 free hours of parking. Parking is conveniently located to the hotel. If you prefer, there is also a parking lot across the street.

    AC Hotel Phoenix Biltmore - Bar area

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    (92 reviews)

    $$

    Such a fantastic stay! The location is perfect -- steps away from great restaurants and shops. The…read morehotel itself is spotless, with beautifully modern decor that feels both stylish and welcoming. The staff were so sweet and genuinely helpful, which made the experience even better. It felt cozy, comfortable, and thoughtfully designed. The only letdown was the breakfast. The selection was limited, overpriced, and unfortunately everything tasted stale. However, I would still give the hotel 5 stars and would highly recommend and return when I visit the downtown Phoenix area again.

    I stayed at this hotel for a work team off site and it did not disappoint. The rooms were clean,…read morethe lobby is so nicely decorated, the bar is a good vibe, the gym has plenty of weights and cardio machines like treadmills and ellipticals, the pool is clean and gets a lot of sunshine, and the location is convenient. The staff is genuinely kind and helpful. My next door neighbor kept blasting his TV at night and I requested they intervene. I bugged them three to five times a night and they never made me feel like I was actually bothering them. They were happy to help. They also have housekeeping stuff at the front, dried lavender packs, and shower steamers in case you want a little something extra. The only drawback for me was how much noise there was outside on Camelback Road. I know they can't do anything about that, but it kept me up. So it's something to consider.

    Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

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    $$$

    This year's girl's trip was a visit to the Omni. I'd never been to Scottsdale before, let alone…read moreleft the Phoenix airport so I wasn't quite sure what to expect. With it' stunning mountains, palm trees and ritzy houses, Scottsdale is gorgeous. Bonus points for only being about 20 minutes from the airport. The hotel itself is beautiful with a ton of common areas to enjoy the sunset and scenery. It was a little chilly so the number of outdoor fire pits were very much appreciated. I was put in a room in the 17the or 19th building. I got lost a couple of times as it gets quite dark and the property is a bit of a maze. My friends were closer to the entrance. My room was nice but I felt it needed a bit of an update. Unfortunately I didn't receive my member benefits. I think this is a good resort for meeting up with a group or family, though there were plenty of couples while we were there. I didn't pay a ton for our stay which was good because I didn't really consider it a luxury property. A few things to note: the convenience store is only open till 6pm so plan accordingly. They will take you in a golf cart to your room. The pool is heated in the winter. Uber only takes a few minutes to come get you.

    My husband and I did a staycation for one night here. We had a great experience. The staff at check…read morein was very friendly and accommodated an early check in for us. The property is beautiful and the room is large. The bathroom was the best part for us with the giant shower and jacuzzi tub. We enjoyed renting the bikes they have on property and biked a 4 mile loop that was very scenic through the surrounding neighborhood. There are a ton of fire pits and we enjoyed making s'mores at night. The pool is heated which is helpful for this time of year. There are also 2 hot tubs on property. Right now it's decorated for Christmas which definitely added extra to our visit.

    SpringHill Suites by Marriott Phoenix Downtown - hotels - Updated May 2026

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