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Scottsdale, AZ

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Hotel Valley Ho

4.2 (993 reviews)
PriceyHotels
Open • Open 24 hours

Hotel Valley Ho Photos

Recommended Reviews - Hotel Valley Ho

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Staycation started
Toryanni E.

I've stayed here every couple years for the past 10 years. This last stay would've been great for the price had I never been there before. Pretty sure the "yellow" pool towels are the same ones i was using that long ago, and the cushions for the daybeds are very stained. Service has also gone down hill we drive is friendly but they no longer take that extra step so it's like you're being assisted by someone at a Circle K. It seems to pain the front desk to make something right for a guest. Before my stay i emailed the hotel letting them know why we were staying and if there was anything that could be done to make it extra special, there was no response. I filled out the after stay survey and was emailed a fairly generic response about talking to the individual departments, I'm sure this is not the first time they've heard what I said, so that's clearly not working and to contact the person in the email directly, and i quote "if i decide" to stay with them again but then they didn't provide any direct contact information. It makes me sad that this is the way it is now, this used to be my favorite place.

Pear + Citrus Spritz
Nicole D.

We came to Hotel Valley Ho for an overnight staycation for our anniversary and had a really nice stay. The location is perfect to get to anything and everything. When it isn't too hot, you could walk to anywhere you want to go, or take a short uber ride to the restaurants and bars in Old Town or Fashion Square. They had valet parking or self parking for a daily fee. We were going to be coming and going, so we did self parking on the street. The property has a vibe all of its own, like you stepped back in time to old Hollywood or like you landed in Palm Springs somehow. The staff were all very friendly and helpful. The grounds were beautiful and everywhere you went, people were just genuinely enjoying themselves. The pools were not too crowded, granted we went midweek and in June, which is what we were looking for. I know this place can really turn it up for the pool parties and DJed evening events though. Our room was clean, quiet, and comfortable. The only hiccup really was the tv, in that it has Google Cast (previously Chromecast) and it wouldn't work with our phones for streaming services. We were going to stream Netflix but it was a no go. Reruns of the Office are always a hit anyway. The room had a coffee maker, and a fridge, but it was a mini bar, not one that you could really put things in. There are ice buckets in the room and ice machines available in the hallway if you need to keep something cold. The shower was big and the water pressure was perfect. We went to the ZuZu bar for a little bit and got two delicious drinks. I got the Pear and Citrus Spritz and they are light and not too sweet, but can go down a little too easy. My husband got the Pineapple and Citrus and it had a nice bite from the ginger beer. We are locals but like to go to the different hotels in the area and I can definitely see coming here again and recommending it to others as well.

Brittany T.

First time at Hotel Valley Ho but hopefully not the last! This place has such a cute retro vibe, it reminded me a lot of Palm Springs. I think you can self park but we chose to valet which was $28 for overnight. We also called about an early check in and they were able to accommodate us about an hour early which was nice. It was a hot day so we appreciated the help from the staff to bring our luggage to our room. Since we had a dog with us, they accommodated us with a spot on the first floor near the courtyard so it was easy to take her in and out from the back patio. So thoughtful! I didn't get to enjoy the food much but I had an espresso martini at the bar that was creamy and delicious. Overall, this was a great stay and I would come back!

Jasmine S.

Review is for the pool service and spa! Upbeat pool scene with DJ on weekends. Fun atmosphere, quick pool side service. Drinks and food were good at fair prices for Scottsdale. VH spa was a pleasant experience. Friendly staff. Nice massage. Anthony was very attentive to my requests and I was very satisfied with the service. Definitely look into their Sunday and Wednesday deals! The spa pool combo was the perfect mix for a mid week break!

Calamari, so so good!
Elicia N.

Always love my time here. Jose at the desk is fabulous, and Seth at the pool is always such warm and welcoming! Kaylen's service with a smile is always an extra treat! Love my Virgin Bloody Mary. This is the perfect way to enjoy a lil staycation or poolside read.

Richard H.

Was here for five nights and was fortunate to get upgraded to one of their Suites overlooking the Oh Pool. The room came with a washer dryer, walk-in closet, walk-in shower, full kitchen, large living area and bedroom with a TV screen that pivots so one could watch it while in bed or the living room. Oh pool which is the main pool was great and being here throughout the week the pool was not crowded. ZuZu restaurant was amazing as we ate there for brunch, lunch and dinner and speaking to locals and returning guests, it is well known for great food at reasonable prices. The downside was that during our stay the Google Chrome was not working and was told that this issue was throughout the property. Valet overnight parking is reasonable at $28 without taxes and the hotel provides unlimited complimentary 16.9 oz bottles of water during your stay. A short walk of approximately 20 minutes will bring you to Old Town followed by the Scottsdale Fashion Center which is comparable to South Coast Plaza in Orange County or Valley Fair in San Jose. Service was great during our stay and room renovations were recently done in 2025 with front of the house continuing throughout the resort. Visited the two lane lap pool but did not use it during our stay.

View from roof top
Abby K.

Stayed here for a conference and I was throughly impressed by this hotel. Check in was at 4pm but I arrived from the airport at 10am and they were able to get a room ready for me by 12:30pm which I was impressed by. All the common areas of the hotel are beautiful and clean. I arrived on Sunday and the pool is open to non hotel guest for a fee and definitely more lively on the weekends. My room was on the ground floor right by the pool and was pretty loud Sunday night but wasn't too much of a bother. Only issue was that I had trouble locking my patio door but the hotel staff were able to assist with that easily. The room its self was very nice. The bath tub was huge and I liked that it had a separate shower and toilet room. The bed was comfy and the room was clean. I liked all the closet space and that there was a clothes steamer. All the staff were wonderful and friendly. Room service was easy and quick. The fries are amazing! I can't wait to come back here in the future for another conference.

Signage.
Tery L.

Just checked into Hotel Valley Ho and I'm already loving it. Such a cool retro hotel with serious Palm Springs vibes. Great pool, great bar, and you're right in the middle of everything Old Town Scottsdale has to offer. Looking forward to soaking it all in over the next few days.

Exterior entry
Aimee A.

A quick weekend trip to Phoenix brought me to Hotel Valley Ho. Located in Scottsdale's Old Town, it is walkable to restaurants, shops, and the Southwest museum. If you want to stay in, you will find mid-century modern vibes, from the pool to the hotel dining area. Step back into the early 60s, and enjoy! Separate review for dining at Zuzu's.

Genevieve M.

Lovely resort/ hotel stay in Old Town Scottsdale... perfectly located with walking distance to explore Scottsdale. Room was spacious, clean and I appreciated the anticipation of amenities (example garment steamer). The pool was closed this time of the year as the area is transformed into a roller rink for the holidays but the hot tub was open and clean with ample towels. The grounds are well cared for with ample citrus trees and well manicured lawns. The hotel is tastefully decorated for the holidays and overall a great vibe. Customer service was great.., staff were super friendly and helpful during the stay. Would definitely stay here again.

LeAn H.

I came to Arizon for my company's division team meeting and was assigned here for our stay. It was a sweet 20 mins drive from the airport and was automatically greeted by some of the staff when I got out of the car. The staff at the front desk were super friendly and helpful for my check in. The room set up is beautiful and I was assigned to the building all the way in the back, which I didn't mind because I figured that would be away from any of the additional noises that I may have. The only thing I didn't like was the curtains how it didn't really close all the way. I had to switch beds in the room because one of the blue lights outside snuck through the curtains and kept hitting my face. We had dinner/cocktail on the roof and it was BEAUTIFUL! Food was great, drinks were refreshing, the servers that had all sorts of hors d'oeuvres were friendly and fantastic. Beautiful scenery, tasty food, and friendly/professional staff. Other than that, everything was fine. I would recommend stopping at the restaurant there because I had their smash burger...and it was REALLY good! The sauce was delicious and presentation was there! I didn't get the chance to take a picture because I was with my new job/boss and I didn't want everyone to "wait" on me LOL.

Self-care Sunday
Emma N.

I came here for a spa day with a friend and we both had reservations for their Self Care Sunday package which was a 60 minute massage and one mini service of your choice (foot reflexology, facial, full body scrub). They provided complimentary valet parking, and even brought my purse up to the spa when I realized I had left it in my car. The spa itself was very nice, and after checking in we were given lockers which included large cozy robes and slip on rubber sandals. Alexa was very helpful and also helped to get my purse delivered to me from the valet staff. We were both taken back for our appointments pretty quickly. Nyah was my technician and she did an incredible job with my massage and foot reflexology. During the session, there were heated blankets, heated neck warmers and essential oil scents. I felt so relaxed and enjoyed every second of it! When my session was finished, I was given a complimentary glass of champagne and full access to their spa and pool amenities. My friend and I did enjoy a few hours by the pool and ordered from the bar outside. We ordered chips, salsa and guacamole which were delicious and also ordered drinks. I tried the Oh Spritz which was good. This spa did have a sauna, but we didn't go into it. They have a few pools and hot tubs too. I would definitely come back here for their spa services, especially the Self Care Sunday deal, since the services are discounted.

Hotel pool area

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Reviews are largely positive. Guests highlight the friendly and attentive staff, retro mid-century decor, spacious and clean rooms, and lively pool scene.

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5 months ago

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4 days ago

Cool, hip, updated retro hotel in the heart of Scottsdale, near the Historic District. Relaxing, chill. Great place!

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Page 1 of 25

Ask the Community - Hotel Valley Ho

Is the property clothing optional as per Yelp?

100% No. Weird that yelp has it listed like that

Would you recommend booking a room in "The Tower" or a room in the original hotel?

I have stayed in both, kinda depends on what you want. If you get a Camelback facing tower room you can see some beautiful sunsets and they have a little balcony you can watch from. It's also closer to the restaurant and Oh! Pool. If you stay in… 

Are dogs allowed? service animals? Or emotional support dogs?

Yes! We saw pets and service animals at the hotel.

Is it ok to open carry my firearm at your hotel?

Since the general areas of the hotel and its outlets serve alcohol, pursuant to ARS 4-229, the property cannot allow firearms in those areas. A firearm can be stored in your vehicle or within your guestroom, but cannot be carried into areas where… 

Weekend drink specials? How much to attend just day pool pass?

I believe the day pass is like $65. Its not one of the cheaper options but I believe its because its a relatively small resort.

Is there a free parking option or is it all paid valet?

You can park for free on the street. It's near the hotel and a very short walk.

What type of room has the tub out in the open? I really don’t think I would like that.

It's a regular room and wifey/I used the tub and liked it! 🛀 :)

Does any of the rooms come with a jetted tub ? If so, which room type?

No on the jetted tubs when I stayed there I asked for a room with jetted tubs I was advised they don't have jetted tubs

Do you have to have a room booked to use the pool/pool parties? How much does it cost to just go to the pool party?

The main pool area is reserved for registered hotel guests only on Saturday's and Sunday's between May and September. Outside of those days and dates, you are able to visit without being a guest. Additionally, you can gain access anytime by… 

So if I book a room, say, from Friday- Sunday... do I have access to both pools on Saturday? Some reviews say that even though youre a guest at the hotel, you arent able to use one of the pools on Saturday?

Yes, registered guests have access to all the hotel outlets and amenities.

Does anyone have experience with the spa aspect at this location?

Sure. You are welcome to reach out to our... Spa Director - Josh Bredimus at jbredimus@hotelvalleyho.com… 

What time is check in?

I believe they give a time on their website, but I've arrived as early as 8:30 am from flying from the East Coast and I've gotten my room in as little as an hour and a half later. They are very accommodating and generous.

Is this kid friendly? Planning to go to AZ during spring break Update: we are thinking around april…

The hotel is not 100% kid friendly, but it's the best place to stay in Phoenix. When swimming, I recommend using the back pool. It has a wading pool for kids and much quieter than the front pool that has a DJ and people drinking.… 

Would you bring your kids? Age 16?

Yes! There are for some reason a lot of bike riding around this area. I think you can rent the bikes or they are a free activity. But there 2 different pools on the grounds. Shopping is very close.

I read about the pool parties on weekends that can be loud. What part of this hotel can we request to be put in that will be a bit quieter? Thanks!

The entertainment at the main pool is between 1:30pm and 5:30pm on Saturday and Sunday afternoons. We do offer two different pool environments. If you are looking to be away from the main pool area, we would suggest requesting a room in buildings… 

Is the pool area a constant party atmosphere?

Just on the weekend! But it was worth it to us

Is this suitable for a family or only adults?

On weekends in the summer, we host pool parties at our OH Pool that are geared more towards adults, but we offer a second pool area, OHasis, that is typically the quieter area.

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Review Highlights - Hotel Valley Ho

“The stay was comfortable & luxurious, the pool was enjoyable, and the food & service were excellent at the Zuzu.”

Mentioned in 117 reviews

Read more highlights

Andaz Scottsdale Resort & Bungalows - Olives appetizer

Andaz Scottsdale Resort & Bungalows

(302 reviews)

This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Canopy by Hilton Scottsdale Old Town - Exterior

Canopy by Hilton Scottsdale Old Town

(134 reviews)

I'm a big fan of Hilton Canopy hotels and this did not disappoint. In the heart of Old Town…read moreScottsdale, it's perfect for those who want to shop around the area or just for those who want a lovely retreat at the end of the day. I had a beautiful sunset view of Camelback from my room, and I loved the layout, with the large sliding barndoor to separate the sleeping area from the bathroom /coffee area. My bed itself was like sleeping on a pillow because it was so soft. I thought it would be too soft but it was one of the best nights of sleep I've had in a long time! So so comfy! The hotel has a ton of amenities, with a roof top pool, restaurant and seating area too. I did use the fitness center while I was there, although the A/C wasn't working in that part of the building so it was definitely a "hot" workout session. While there is a charge for parking, it was underground and super convenient to access your hotel floor so if you checked in via the app, there didn't need to be any interaction with the front desk/ lobby at all. The lobby itself is huge with a few different seating areas and where you can find the bar /restaurant as well as a small gift shop by the front desk. The hotel was clean, modern, conveniently located and had everything I needed. I'd happily return here and hopefully for more than one night to enjoy more of what they have to offer!

Love Canopy by Hilton hotels. I stayed at the Tempe location a few years ago, and took a mental…read morenote to try the Scottsdale location for my next work trip. I stayed three nights, and it was a nice experience. Big clean room, nice amenities (gym, restaurant, cafe, spacious lobby, rooftop pool). The biggest draw for this hotel is it's rooftop bar + pool with some of the THE BEST sunset views in the valley. It's all about the golden hour glow. I happened to be there during a full moon, so that was a beautiful added touch. My only dissatisfaction was with the early check-in request. When I called customer service, they informed me about the $75 fee and the possibility they might waive it. "It's up to the clerk's discretion." We arrived around 10am (check-in is 4pm); they told us our room was ready but insisted on the charge. I declined, and she told me to check back after noon and they might waive it. We checked in around 3 and they still charged us (I've since got it removed). Long story short... if the room is ready, why not accommodate guests? We're traveling, we're tired, we just want to get settled.

JW Marriott Scottsdale Camelback Inn Resort & Spa

JW Marriott Scottsdale Camelback Inn Resort & Spa

(528 reviews)

$$$

This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

Given my husband's ambassador status with Marriott-- We have stayed at a lot of Marriott's around…read morethe world. Of those Marriott's stays a fair number of them have been with the JW brand. From my experiences, I would not say that this hotel meets the JW Marriott standards. First of all, the rooms: As an ambassador we do not feel that we were upgraded during our stay. Mind you the hotel was not too busy, as still summertime, so we felt there was an opportunity. We were informed that we were provided a recently updated hotel room when we checked in. From my perspective the hotel room is due for another update or perhaps some touch ups-- when you review my picture, you will see behind the toilet paper roll, a piece of wallpaper was cut out in square and replaced with another square. Furniture is scratched or ruff in the bathroom as well as the living quarters. The sofa has seen better days. The quality of this room is more at a Marriott level. Given the quality of the room for a JW hotel, I knocked some stars off. Plus, the room does not give off high-quality comfort-- the bathroom had a very small shower. The shower door opening inwards, makes it feel even smaller. The bathtub in the bathroom, is a stand tub-- and perhaps even smaller that standard. I would expect a luxurious tub for this hotel. The patio furniture is basic and not comfortable to enjoy the views. Also, some better pillows would be nice. As for amenities-- the hotel only has one pool open for all guests. If you attend the SPA, there is an additional pool. As we were at the hotel during an off-season period the pool was not too busy. Given the number of chairs at the pool, I can imagine the pool being very busy during high season. The hotel's main gym is connected with the SPA. The gym offers a great amount of equipment. There is also a small gym at the pool. There is also a hiking trail at the back of the property which is a great feature to enjoy the mountains. Near the mountains, there is an event space. It looks like a wild west scene which could be great for parties and bbq. To get around the property- you can call a golf cart. Plan ahead as you may have to wait for service. During cooler times, you can definitely walk around the property. If in the back of the property, you do have to walk up hill from the lobby. You can also drive around the property- parking is included in your resort fee. As for restaurants- there are several restaurants on the property. During the summertime, the higher end restaurant, The Lincoln, was closed. Given the closure this restaurant we ate at their more causal restaurant-- the food was good and the service was excellent. This restaurant provides an excellent breakfast buffet- where the food is fresh. This property is place you come to relax, not too work. The rooms don't even provide a desk. The hotel is nestled among the desert scene with view of the mountains and access to trails. You could easily unwind here. Overall, the service was great at the hotel. The staff at check-in, around the pool and at the restaurants. The level of service we experience does match the JW quality.

Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

Omni Scottsdale Resort & Spa at Montelucia

(500 reviews)

$$$

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

The Phoenician, a Luxury Collection Resort, Scottsdale

The Phoenician, a Luxury Collection Resort, Scottsdale

(772 reviews)

$$$

This hotel has so many fun things to do. Everyday there is a schedule of events from mixology…read moreclasses, wine tasting, aerial Pilates, pickleball, hikes, various pools, a spa, Drybar, many restaurants, activities for the kids, etc. I had a service at the spa and loved it. By booking a service you also get access to the spa amenities. It was all very relaxing. There is a relaxation lounge for before and after services. The spa amenities include a dry sauna, wet sauna, jacuzzi, cold shower, rooftop pool, red light therapy. They thought of everything. Everyone in the spa area was very nice - from the check-in desk, to the Pilates instructor, to the spa specialists. I loved the aerial Pilates class. I do reformer Pilates 4-5 times a week. I loved this new twist on Pilates. The class is very easy to follow, if you are a beginner. The instructor gives more advanced moves too if you're adventurous. We also did the mixology classes at Mowry and Cotton. The bartenders were very friendly and gave us some great tips to make cocktails at home. I'd love to come back again.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

Grand Hyatt Scottsdale Resort - Room key is a wrist brand

Grand Hyatt Scottsdale Resort

(706 reviews)

$$$

For almost a year, my boyfriend and I had been talking about visiting Grand Hyatt Scottsdale. We…read morewatch Next Level Chef featuring Richard Blais, who has two restaurants on this property - Tiki Taka and La Zozonna. This inspired a weekend stay for our one year anniversary of officially dating that falls on 4th of July. Upon arriving, there are both valet and self-parking. We chose self-parking, which ended up being $30/day and a $.50 fee for processing via the QR code on the receipt. I find this easier than the hassle of someone grabbing items, then bringing up. Though, you will have to wheel them through the parking lot so chose which works best for you. Our Room: - King Bed + sofa - 4th Floor (highest) - Pool view + balcony (very spacious and would book a pool view in the future again) - Balmain Paris shampoo, conditioner, shower gel, and lotion which were fabulous! Dining Options (separate reviews if dined there): - Two pool bars (H2Oasis and Sandbar) - Canyon Market - Mesa Centrale - Grand Vista Lounge - La Zazonna - Tiki Taka - Room Service: I believe this is serviced by Canyon Marketplace or Mesa Centrale. A bit pricey, but enjoyed a burger to our room one night. Actually ended up preferring that one to the one served at H2Oasis. 4th of July Fireworks: - Our room had a balcony on the fourth level, and ended up being perfect for fireworks as they shoot off from behind the pool. If your room is not situated to see, there is reserved spot for hotel guests, but we chose to view from our balcony. 4th of July Festivities: DJs, live music, games, curated menus, a bald eagle in the lobby, resort specific fireworks, and more! If you are looking for a destination for your next 4th of July, I'd highly recommend this! Pools: - Adults Only (our preferred as less busy and enjoyed H2Oasis) - Family Pool Over our two night stay, we had plenty of dining and activities that we didn't leave the property. We both throughly enjoyed, and it was hard to return home even though nothing beats cat snuggles. Love to return for another staycation and will be on the lookout for other events and activities that will draw me back.

Nice enough hotel. Rooms are a fairly good size for the single person stay…read more There is seemingly a lot offered but nothing is knock your socks off exciting. The fitness area is eh. The tennis, pickleball and basketball courts are enough. The little shop on premise is okay but prices are wild. $50 for hat.... Bit much. The coffee shop is interesting to say the least. They offer some of the sizes listed on the menu but not all. The cold brew coffee has a different flavor everyday. And finally, they do not accept cash as payment. Overall it's an okay place. Not a place I would frequent back to but not a place I would complain on staying at either.

Hilton Garden Inn Scottsdale Old Town - Exterior

Hilton Garden Inn Scottsdale Old Town

(161 reviews)

$$

Overall a pretty solid value hotel. The front desk staff are very friendly and accommodating…read more Aaliyah got me in a couple hours earlier. The afternoon/mid evening shift guy was awesome too, forgot his name. Things I liked: *Location is walkable throughout Old Town *Free Waters - the staff was lenient on giving out a few bottles of water each day if you have any status *Price - reasonable considering the area *Rooms - spacious Dislikes: *It was a battle to get the AC to stay on the whole time. It would kick off when I left the room the first night and it took forever to cool back down. Had to jerry rig something to trick the motion sensors. *HVAC is not powered enough to cool the entire room. Had to switch rooms and get one with an in wall unit which worked better. *Internet WiFi is rather slow. *Elevators - there are only 2 for hundreds of rooms and they're slow. *Extremely hot in the parking structure. *Parking felt a bit scammy - racking on an additional $25 a night. I probably could've gotten away with parking in a random street level spot but didn't want to risk a surprise tow. *Closet had no light or switch or anything which was very strange. It was dark and difficult to find things in my luggage. *The shower would leak out water rather easily onto the bathroom floor. Overall I'd give this place 4 stars. It's fairly up to date, in a fantastic location, and has very friendly and attentive staff.

I appreciated the friendly service at the front desk. Checking in was easy, and when I left my room…read morekey card in the fitness center after a workout on the treadmill later in the afternoon, the staff was helpful in replacing it for me. The pool was open till 11pm daily, and there was lots of lounge seating out there. Plenty of seating in the lobby too, as well as snacks and drinks sold on site 24-hours a day. My room was awesome and had everything one would need for a comfortable stay, including clean bedding and fluffy pillows, a closet with hangers, safe, iron and ironing board, mini fridge, microwave, desk, lounge seat with ottoman, numerous lights/lamps, multiple outlets conveniently located for charging my phone, bathroom amenities, soft towels of various sizes, hairdryer, full size body length mirror, temperature control with strong and effective AC unit, and a large flat screen TV. I was able to log into apps like Netflix and HBO Max to watch some of my favorite shows while away from home. They charge for hotel parking, but free street parking was available right in front of the hotel everyday during my recent stay, with a 3-hour limit. Around the corner, on East 3rd Ave, I found plenty of street parking that did not have a time limit, so I was able to leave my rental car there overnight no problem. Also, the location is in close proximity to awesome businesses and attractions in Old Town Scottsdale. So it's an easy walk to great restaurants for grabbing a meal or to just explore the area if you're a tourist.

Hotel Valley Ho - hotels - Updated October 2026

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