Lovely birthday dinner at Elements Restaurant. Nice service and amazing food! I always love coming here for my birthday. They make me feel special on my birthday. Checkin and our waiter specially wished me Happy Birthday and my birthday dessert was so lovely! The scenes is always so lush and beautiful and to go at sunset is just magical. The staff are very attentive and polite. Having a drink at the beautiful Jade Bar is the perfect beginning and then dinner at Elements with the stunning sunsets is just perfect. Bern coming here for years but I always come back for the amazing experience!! read more

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This resort has really nice views of Camelback and the valley below. My husband and I stayed one night and felt it was very peaceful and relaxing. The bed was very comfortable. The rooms are on hills and they have golf carts to drive you if you don't want to trek back and forth up and down the steep hills. Parking was just outside of where our room was. The pool area is very nice and has floats provided with some of the best views. Otherwise, there isn't much going on at this resort as it is smaller than some of the surrounding resorts. But I liked the tranquility that it provided. read more

Sanctuary is nestled in Paradise Valley and has a good view of the Camelback Mountain. They also have nice gardens, pools, and the venue space for events/weddings. We stopped by to check this place out for some food and drinks, and there happen to have a wedding taking place - The backdrop is great, and you'll get a better view by going to the balcony at the back of the elements restaurant. Staff could be more professional and more attentive. +good views of the Camelback Mountain +staff & service needs improvement read more

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Never disappointed visiting the spa at Sanctuary. Never stayed at the hotel only a guest at their spa. Parking can be a little frustrating for the long distance from where the spa is located. If you have walking issues be prepared for stairs on a few levels. Resort is beautiful and quiet. Greeted by employees and staff. Spa staff are friendly and welcoming. Lots of amenities available if you don't already have your own self care products. Maria is a delightful employee ( service worker)who helps with any type of question and needs for your spa experience. For an amazing facial I recommend aesthetician May . Pool is nice and have lots of umbrellas. Service is great by the pool. Great menu too!! Groupon has great discount options and worth the visit. Enjoy! read more

Sanctuary Camelback Mountain - Relax in the spa - Venues & Event Spaces Near Me - Paradise Valley, Arizona

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The spa was wonderful!! Jean did an amazing job with my massage. Beautiful Mountain View's. I wish the spa had more amenities as it only has a hot tub and steam room, but it was still a great day! Food was OK (my fried chicken sandwich which was all fried hardly any chicken- very bummed about this) at the restaurant but still a relaxing day for us girls! read more

Beautiful resort the location and view are amazing. My daughter just had a wedding here this weekend. Chanel chain belt disappeared from preparing room 201. The antique cake cutter and server were set on the cake cutting table and soon its disappeared and swap to the normal one. Still missing. Chain belt was found..... I hope cake cutter and knife will be found. Very disappointing. The things disappeared while you are doing wedding. Be careful if you are doing wedding. I will update this review if they find my cake server. It's bride's mother my cake servers... I hope they will be careful replacing personal stuff without a permission. Also the thing disappeared and found somewhere is ....very not like 5 star hotel read more

GORGEOUS views, amazing spa & fabulous amenities! We had such a great time staying here at the Sanctuary. Scheduled for massages, incredible ambiance, massage therapist were amazing. We had breakfast at the restaurant at the resort and swim and used the wonderful amenities. You will be planning your next trip upon your departure from the Sanctuary! read more

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I had a great spa day at Sanctuary for my birthday. My masseuse was Sanja and she was excellent. I highly recommend the spa and resort.

My husband and I LOVED our stay at Sanctuary! From the moment we arrived the customer service was impeccable! All of the staff is extremely friendly and accommodating. The only reason I'm giving Sanctuary 4 stars is because of the safety concerns I had. Since all of the beautiful aspects of Sanctuary can be seen online, I chose to post photos of the concerns I had with our room. Paying the amount we paid for 2 nights I would've expected to have more privacy than we did. The outdoor bathtub of room 221 (because I can't speak for other rooms) was easily accessible to those staying next to us or anyone else who may have chosen to walk through. Because of this I wasn't able to fully enjoy it. There also wasn't a privacy curtain by our front door for us to close therefore we had to be sure not to "freely" walk around our room because at night anyone walking by can see into the entire living room. There was a pretty big gap under our door for bugs, small snakes, or even a small camera could slide under. This was unsettling for me. The last thing that I would address is the wiring of the lights. All of the lights were seemed to be on a dimmer and would flicker if they were turned too low without being turned off. It's not a major concern but again, for the amount of money that's being paid, small things such as I've mentioned can really alter one's experience. Fortunately, nothing happened and our safety was never jeopardized. We would stay here again because the customer service of the staff was OUTSTANDING but we would want to try a different room with the tub indoors instead to see if my safety concerns is an isolated issue for room 221. Overall it was a great stay! read more

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It was pretty good! The views were beautiful! Loved the area it's in. Yummy food! Nice casual dinner

This place is old and tired. I get that it is an old time relic of a resort but there are so many better resort options to stay at and visit. Lunch was underwhelming. Burger was tasteless and undercooked. Service was ridiculously slow. I suggest trying some of the other resorts. read more

We will never go back to this place ever. If I could give them a zero, I would. Valet RUNS THIS PLACE and if you try to park here, they'll make you park down at the bottom of the hill and walk back up in the heat. Make sure you're not "rude" or they'll throw you off the property!!!!! "Manager" says they were "at capacity". Really? the parking lot was not even half full? Hey Sanctuary, not everyone likes their car beat up and riffled through by valet who here literally park cars 50 feet away! Mother-in-law's 90th birthday RUINED! "Manager" couldn't give it a rest and went for vengeance forcing me to get up from an ongoing meal at a table of ten to throw me out over PARKING even after I asked to just get a valet ticket (they refused), moved my car to the lower parking lot, walked back up the hill, ordered food, and was drinking my coffee! I've never been treated so badly at any establishment. Manager was well aware there was a multi-generational family gathering and a birthday, with balloons and all. "Manager" refused to stop and even decided to come out and harass me sitting in my car ON THE STREET!!! Whoever is writing responses to reviews is misinformed as there was NO "profanity"-based decision to remove a customer, only a discussion the "manager" solely decided and repeatedly claimed was "rude"! Third picture, yeah, that's the "manager" standing in the middle of the street continuing to harass me in my car parked ACROSS THE STREET waiting for my family!! read more

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More like "Bird Sanctuary"... :( .. Spa service great, nice gym, but when I went to the pool I had to find a staff member to help me raise a heavy umbrella, then was told I would be brought a menu, waited 15 minutes got up to get one myself, waited another 15 minutes and got up to order myself, (while watching them help everyone in the row in front of me not acknowledging me), fought off aggressive birds by the pool vying for the food I ordered and when I mentioned the birds to a staff member I was told "we are in their home...they're little menaces they are like children and I have a son" to which I replied "I'm sure your son is fine but I don't want anything menascing me at a resort spa day". Was then told that the computers are being reset and could not complete the transaction and they would find me and bring the card later. It shouldn't matter if you are a hotel guest or a Resort Pass guest... This showed me 1. Don't return here with Resort Pass 2. Don't book a staycation here and 3. Sadly, discourage others from going... read more

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Thank you for your care and consideration--especially how there are no smells, like detergents or perfumes. Hallelujah! What a beautiful resort and lovely stay. Your staff are all so sweet and supportive. Next time we'll stay longer! read more

Sanctuary Camelback Mountain - Grounds - Venues & Event Spaces Near Me - Paradise Valley, Arizona

Owner is very nice. Saw the busser and poor guy was so busy it a friday moening. He still checked on our table. They need to give him some starbucks or a raise. $$ We had the seafood platter and it was the only good thing. Went with friends. The waiter could barely keep up as well. read more

Great infinity pool Pool side food service Clean and well stocked restrooms. Parking easy read more

Sanctuary Camelback Mountain - Beautiful day at the infinity pool - Venues & Event Spaces Near Me - Paradise Valley, Arizona

Just attended a business meeting at this beautiful hotel. The view is outstanding and so beautiful. The catering team was amazing and provided a great selection of food for all our meals. The rooms are very comfortable with beautiful amenities. The most outstanding part of the hotel are the staff members, especially the valet staff and service staff. They manage to anticipate your needs and provide five star service. You won't be disappointed. read more

Wow is all I can say. I cannot speak highly enough at the attention, care and service that my husband and I received at the Sanctuary Camelback Mountain. The name is aptly fitting. From our bellman Alexander, to especially the Front Office Manager Liz Laborin, we were treated like royalty from beginning to end. I shared with Liz that the hubby and I were celebrating our 2 yr anniversary, and she swiftly presented us with champagne AND upgraded our room on the house. And don't even get me started on the tasteful, thoughtful and intentional architecture and decor of the villas, the beams in your rooms, the moisturizing body scrub, the delicious Salt & Stone toiletries, the sweet and attentive pool staff, I can go on and on. All your senses are deliciously yet subtly stimulated here. They're doing everything right. Sanctuary Camelback Mountain, kudos on such stellar service, and thank you for such an enjoyable experience. You have a customer for life! read more

The view and serenity was amazing. It was so peaceful. I came for brunch on my last day in Scottsdale, my Uber driver recommended it. It's like all the patrons there "understood the assignment" to allow everyone to take in the views...there wasn't a group of patrons that were overtly loud. read more

Sanctuary Camelback Mountain - lobster & caviar omelet *sooo flavorful - Venues & Event Spaces Near Me - Paradise Valley, Arizona

Not sure how this gets 5star. Location gives the possibility of five star. New ownership changed this place, not keeping it up well. Pros: there were some lovely service people, nice beds, location/view Cons: safety concern-three different rooms and all the patio doors do not lock! Fireplace didn't work in two. Water went out for the whole day while we were there and the management handled it so poorly. Bathrooms closed, food shut down, and no accommodations to help guests navigate. No offers for food or beverage options outside of resort.Spa check-in people were so rude, massage therapist was good. read more

I adore SCM, just adore it. The venue is superb! Tranquil and so tasteful in design. We have been staying here every chance we get when in Arizona (past 20+ years) The spa suites are particularly lovely and the spa facilities are top tier all the way. I have had a number of treatments there that have made me a spa addict for life. Try a facial designed to your specific needs, a body scrub and wrap (a first) and always make time for a massage! The pools are so inviting and the food delicious! Just adore this place! read more

Great weekend get a way. Beautiful property, relaxing and friendly staff. Definitely recommend.

I wanted to express how amazing and refreshing the celestial cacao ceremony with Shuli Pedraza was! It truly was unique and very moving and all the participants were great as well! I highly recommend this event and would love to come to more! read more

Where do I begin?! This resort is an easy 10/10 (or 5/5 for Yelpers ). But whatever rating scale you choose it is an A+. This experience has surely left me waiting for another visit. I arrived at Sanctuary from Houston to celebrate my 40th birthday. I had no expectations other than a relaxing solo getaway. However, expectations were exceeded. Any staff member I came in contact with was so pleasant (even the grounds workers were polite "Good morning" ). The amenities, especially the Spa, PERFECT! I chose two treatments- Deep Serenity (full body exfoliation and yes I was nearly asleep during the session ) and the Hydrafacial (couldn't fight the sleep any longer ). The offerings of wellness classes such as Sunrise Meditation, Meditative Stretch, Aerial Yoga with Sound Meditation, and Pilates added the perfect touch to my rejuvenation retreat (some were for a charge at a reasonable rate but most are free). Now, on to the beautiful room I stayed in. The Casita King Mountain View exceeded what I thought. The photos on the website were enough to draw me in but being there it was all that I needed and more. I didn't even want to leave my room. The captivating mountain view with an early morning rise and sunset, incredible! I set my own personal tranquil vibe and now this birthday trip has been the best birthday to date! I have already decided to visit this resort again! Life is so busy but when you visit a place like Sanctuary you will leave better than you came. read more

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Gorgeous inside, really nice view and food. A little bit on the pricey side. The valet is very convenient. Some nights they have live music. Great date place. read more

Top tier experience Maria walked me through every step in the spa and made me feel completely comfortable. So relaxing, so professional, and the results speak for themselves. 10/10 read more

Absolutely stunning place to catch a meal! Wow, we made brunch reservations that followed our hike of nearby camel back mountain and it was insanely beautiful. With panoramic views of more mountains from the restaurant. We walked in for brunch through the property and it seemed like a gorgeous property with a lot of privacy. We had the joy of watching a wedding set up. It was a great meal, good service, still centrally located, but tucked away from the main areas. read more

I booked the Sanctuary for my birthday staycation using the Arizona rate and it was amazing. Thank you to the amazing staff including Lila, Adolfo and Ramona & many many many more - you all made my bday amazing. 1. Checkin was easy and simple and Lila even offered me a glass of Rose!! 2. The guys in front we so great from helping witb our bags to room service! 3. Amazing time at the pool and spa! 4. Overall recommendation is to definitely try to book a stay here you wont regret it read more

Sanctuary Camelback Mountain - pool - Venues & Event Spaces Near Me - Paradise Valley, Arizona

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The Sanctuary is lovely resort. My husband and I were engaged in their Elements restaurant. I've stayed on the property for work events and staycations. Every single time, this place delivers high quality service. If you stay on the property, it's located on the mountain so you'll have valet staff come and get you in their golf carts. The view of Camelback mountain is beautiful at night. read more

The atmosphere was beautiful and so relaxing, we didn't want to leave. The restaurant is embedded in the spa and located above the resort pool. The good was good and service was lovely. Definitely would visit again. read more

I stayed here in the summer, and the prices were a great deal. However, the AC had to run 24/7 to keep the room cool, and it was pretty loud. The sheets were also very warm, which made it hard to get a good night's sleep. Another thing to note: the double bed room doesn't have queen beds--they're smaller than a full-size bed, which would only be comfortable for two small people. Otherwise, only one larger person would comfortably fit in each bed. We ordered room service, and the mac and cheese was weirdly gloopy and sticky. They also don't have many good food options for kids or picky adults like me. The views were amazing, and since the property is quite hilly, the golf carts available 24/7 were always quick to pick me up. While there were small pools scattered around, the main saltwater lap pool and infinity pool were definitely the highlights. I've visited the spa several times before staying at the hotel, and the spa is truly amazing. Every masseuse I've had was great, and the spa building itself is beautiful. The showers are also very clean. Overall, while I think there are better hotel room options for the price in the area, the spa is one of the best around. read more

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Amazing and a beautiful atmosphere! Drinks were unique and lemon dessert was fabulous

The Watsu massage was unlike anything I've ever experienced. It was so wonderful and the therapist Michelle was incredibly skilled, and it was so therapeutic. It was such a great experience. I also thoroughly enjoyed the sound bath. Paula plays the bells like an artist, a true musician. It was deeply relaxing.. read more

I cannot remember how many folks insisted that we had to come up here. But it was about every other person!! So we ultimately did, just around sunset. The complex entails a 5-star hotel and associated restaurants and the bar. Everything looked decent. The restaurant was inviting and promised a good view but we would typically choose a different attire than our hiking outfit. So we opted for a drink and some finger food at the bar. The bar was crowded. The view was less than I would have expected, but was okay. The cock- and mocktails (Mekong and little leaf) were delicious and the shishito peppers a delight! read more

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Hands down the room service is World Class!!! I called to send a gift bottle of bubbles to my sweetie and her friends ... SUPER friendly manager answered ... and it was delivered within 5 mins!!! OMG! You can't ask for more! This is the room service that other entities wish they could implement! Props to this service team leadership and all their supporting resources! read more

Really enjoyed our stay here from start to finish. You can tell customer service here is a priority. I felt very welcome and taken care of. I highly recommend the mountain suites. Best views of Paradise Valley! The property is very quiet so I don't recommend bringing children. We enjoyed our dinner at the restaurant on property called Elements. The cocktails were creative and interesting. The food was delicious! And we really liked our server. Great personality. My husband got spa treatment and said he enjoyed it and the spa facilities as well. You can tell they are very thoughtful and intentional about the customer experience here. We will definitely be back! read more

Sanctuary Camelback Mountain - Venues & Event Spaces Near Me - Paradise Valley, Arizona

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hotel is so dated , room is musty, everything at this hotel needs to be updated. $10 blow dryer in Suites more like a 3 star hotel. read more

Sanctuary Camelback Mountain - this is not a 5 star hotel when the best suites have $10 blow dryers . Hotel is so dated and old musty smell in room. - Venues & Event Spaces Near Me - Paradise Valley, Arizona

Absolutely beautiful hotel and spa in a serene and quiet location. The staff are all so friendly and welcoming. The hotel grounds are neat and well kept. The Mountain View's are breathtaking. The rooms are spacious. I especially loved the outdoor soaking tub in our room. The pool is so relaxing. I love the blue floating pool beds. Jade bar is great. Elements restaurant is outstanding. The spa.....well worth it! I would recommend everyone stay at the Sanctuary. It was truly paradise away from home. Would love to back! read more

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I loved my stay at the Sanctuary! I was there for a wedding and despite the August heat it still was the most beautiful spot! The landscaping all around the resort is impressive, the staff are almost all super friendly, and the rooms are spacious and comfortable. The pool was my favorite spot! Those pool attendants are on their A game. Brittany was the best and really made our stay. One day my flip flop broke and one of the wonderful staff went to the spa to let me borrow a pair to get back to my room They were there when you needed them and were always keeping your water iced. Seriously the best service. I stayed in a double standard room and it was roomy. They bathroom was gorgeous and I loved that they included lemon bath salts as an amenity. Also, all the Molton Brown which I can appreciate. Our room was only about half way up the mountain and thank goodness for those golf carts. The staff was there 24 hours a day to drive you up to your room if you needed it. The beds were super comfortable. I appreciated the complimentary water bottles replenished daily at the mini bar. You really don't need to leave once you are there-- between the pool, spa, and restaurant the resort has you covered! read more

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Not especially impressed with this spa. It's exceedingly expensive - my friend got a facial that was $320 and I had a 60-minute "customizable" massage for $250. Neither were anything special to write home about. They have the usual amenities you'd expect with a steam room, quiet room, showers, lockers, etc. I think, during non-COVID times and less hot days, they have the doors to the guest waiting area open and there is a zen/rock/water garden you can walk around in that probably adds to the ambiance. It was closed while we were there and it was very crowded with around 10-15 ladies all waiting who were called back at the same time. My massage didn't include any stones, oils, or aroma therapy and I wasn't offered any of those upgrades either. It was OK but it wasn't anywhere near the best massage I've had, nor was the service or friendliness of the spa techs. For the sort of money I paid - I'd go elsewhere. read more

Sanctuary Camelback Mountain - Waiting area. - Venues & Event Spaces Near Me - Paradise Valley, Arizona