This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

We were here for the Weekend To Remember marriage retreat run by FamilyLife. The grounds are clean,…read morebeautiful and truly make you feel like you're one with nature. There's lots of fun spots to sit and relax, the pool is pretty large and offers lots of beach chairs. We went at night and while the crowd was small, the groups there were partying a bit too hard for our liking. We didn't stay at the pool long. Our room was charming and had lots of southwestern character which I loved, the kitchenette had a coffee maker, fridge and sink. Bathroom was so spacious!! Two sinks is a luxury for us, and the shower was big enough to not bump into each other. Parking was a bit of a challenge due to the event, but staff and visitors have been happy, kind and helpful.

Very difficult to review. The location is perfect with gorgeous views of Camelback mountain, well…read moremanicured grounds and a very peaceful atmosphere. Service was, however, subpar for a resort of this type. Front desk was inattentive and did not react as one would expect when we found larvae in the sheets and on the wall! No urgency and no empathy. Bugs in the sheets is not insignificant but was treated that way. The spa had a great vibe with a nice rooftop pool, wonderful amenities and very attentive attendants. Facials and body scrub were amazing! Massages were not good. Hit or miss just like the entire resort. Definitely not at the level of the other local resorts.

My girlfriends and I do an annual Mother's Day resort and spa getaway, rotating between resorts in…read morethe greater Phoenix area. This was our fourth consecutive year, and we were eagerly anticipating this trip with high hopes for the Omni Scottsdale experience. While the property itself was beautiful and the restaurants were excellent, the spa was an enormous disappointment. The setting had all the makings of a luxurious retreat, but the spa experience fell far short of expectations. Both the interior jacuzzi and the rooftop spa pool had a visible ring of grime made up of oils and skin residue. When I ran my finger along the edge, a chunk of sticky buildup came off--it encircled the entire tub. What made this especially concerning was that I was the very first spa guest to use the jacuzzi on a Saturday morning at 9 a.m. This clearly wasn't buildup from a busy day; it appeared to be the result of weeks or even months of inadequate cleaning and maintenance. There is simply no excuse for that level of neglect at a resort and spa of this caliber. I reported the issue immediately. To her credit, the general manager was gracious and responsive, ultimately comping two nights of our stay, which I genuinely appreciated. Unfortunately, the spa manager did not seem to fully grasp how unacceptable and unsanitary the situation was. I was offered 10% off spa services, but after spending more than $600 specifically to enjoy the spa amenities, I found it impossible to relax or enjoy the experience afterward. Overall, it was deeply disappointing and honestly upsetting, especially given how much we look forward to this annual tradition each year.

Loved our stay in the 2 bed loft over the weekend. It was an amazing getaway. We loved the pool and…read morestaff was amazing with quick service and very friendly. My dad and I tried out the Whole Body Conditioning class in the fitness center. Tevan was an amazing instructor and was super fun to join on a Sunday morning. He asked if we had any injuries he should be aware of. And he pushes us to have an amazing workout. I am still sore from his class!! We loved our stay here and highly recommend!

regular GUY reviews... Mountain Shadows (Scottsdale, AZ)…read moreSignature Premium King, Room 4323, 427 ft2, 1 King Signature Premium Queen, Room 4321, 427 ft2, 2 Queen Beds, 3 nights Cost: $$ ($300 - $599 / night) Take note, this is low season prices. In high season, prices are triple+! */* Final SCORE: 4.5 Last Thoughts: Fresh, mid-20th century style hotel with a lively (maybe too lively?) pool scene, nice golf course and great restaurant. */* */ The Room... (5/5) Bathroom: Spotless, plenty of towels Toilet in separate room with (frosted) door One sink with some counter space Enclosed shower (frosted door) with regular shower head; No tub Frosted pane of glass between bathroom and bedroom regular GUY's opinion: "Why put a frosted piece of glass there at all... ?" The Beds: Beds were comfortable; Linens were clean and fresh regular GUY's daughter says: "The bed was too firm" Extra Features: We added a mini fridge in one of the rooms for $25 extra Coffee maker Layout: Good amount of space, feels like a really large 427 sq ft Comfortable chair with reading light and magazines Dedicated desk space Outdoor Space: Balcony, 2 chairs, side table Other guests could see and hear us Noticed that Residences building guests have open balconies while the rooms in the building across had more private balconies Style: Modern and fresh style throughout View: We had a great pool view with a view of Camelback Mountain !-------- LIGHT Alerts! Bedroom had a decent amount of light in the morning with the blinds to the patio closed --------! */ *... Amenities... (5/5) $48 / night resort fee Wifi, fitness classes, valet are all included Fitness Center... (5/5) Full service fitness center with plenty of machines, free weights regular GUY's son reports: "Used it once, was good" Grub... (4/5) Hearth '61, Rusty's and room service had surprisingly good options (we loved the breakfast parfait) Otherwise, you have to drive or Uber Location... (5/5) Amazing views of Camelback Mountain Scottsdale is a short drive away (watch for those driving cameras though) Parking... (5/5) Included with the resort fee! You can self park. Even though valet is included, please remember to tip your valet :) Pet Experience (5/5) Pets stay free (we brought our shorkie) Pets allowed at Rusty's and the property has plenty of areas to walk your pup including a dedicated pet area Pool... (3/5) Nice size, poolside service, plenty of towels We rented a cabana (4/5), included a fan, tv, some drinks, fruit plate Free seating is first come first service (I noticed people staking out spots early in the morning) While the pool area is nice, it got much too crowded (this hotel participates in ResortPass so there are non-guests using the pool) Random... (3.5/5) Elevators were kinda slow, think there was only one in service in our building NO ice machine anywhere in the Residences building Safety... (5/5) We felt very safe *Teenage daughter walk around the area alone? Yes, the hotel grounds Staff & Service... (4/5) Check-in was flawless (we arrived at 4:15pm) All staff throughout the resort was helpful, friendly and amazing Billing & check-out: When booking, requested the $20 breakfast credit for each person but I'm still not sure it was applied / don't think it was explained that well to me...? ...*

This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

Have you ever dreamed of staying in the hotel room in the middle of a wedding?! If you are…read morescreaming yes, request a casita room. We had to close our shades as the wedding can see directly into our room and the music is LOUD (Chris Brown is blasting as I type and bass, mercy is it bumping.) It was kinda creepy. We could see and hear the entire ceremony. In my reservation I requested a quiet room, and I have quiet room in my Hyatt profile. I don't think that much forethought is put into guest placement. Yes, we are paying pennies compared to this wedding BUT they are not fostering relationships with Hyatt members. (I did mention this to reception and they offered bonus points. Great BUT this is an awful last night.) The room: King Casita is an excellent size! We have a king bed and a rollaway bed and we still have space! The bathroom space is large too! I don't care for a stocked fridge and snacks. It's useless nowadays. We had to ask for a fridge to be brought in. The room is very clean, however there were a few moths flying around the room, which was odd. Pool: the pool is wonderful! We are here on spring break (a very popular travel week) and always found spots at the pool. The servers are the pool are awesome 5/5 stars! Attentive and professional. The food at the pool was great (the burger was the restaurant burger and the whipped ricotta and fruit was yummy). The location is great! We did rent a car but never had to drive far! The valet team is speedy but it's an odd service as the parking spaces are super close. (I was ready to give this place 4 stars but this last night is a stinky way to end the trip.)

The moment I walked through the entrance, I was struck by how beautifully the resort blends…read moreSpanish‑inspired architecture with the natural beauty of the desert. Terracotta tiles, wrought‑iron details, and winding garden paths create a sense of intimacy and discovery. It's the kind of place where every corner feels like it has a story. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The food at Royal Palms strikes that perfect balance between refined and comforting. Every dish I tried felt thoughtfully composed--fresh ingredients, balanced flavors, and a presentation that shows care without feeling overly fussy. What sets Royal Palms apart is the overall experience. Even if you're not staying overnight, the property makes you feel like you've escaped somewhere special. The combination of historic charm, lush landscaping, and warm hospitality creates a sense of calm that lingers long after you leave. It's the kind of place where you can enjoy a leisurely meal, wander the grounds, and genuinely forget you're just minutes from the city. A highlight would definitely be the service provided, going above and beyond in all aspects whether an event, check in or needing assistance for something. I had the great pleasure in seeing Madison in action and her work ethic was beyond 100. She is great and a star! Very communicative, efficient and made our stay very welcome! Royal Palms Resort & Spa is one of those rare destinations where the atmosphere, service, and food all work together to create something memorable. Whether you're visiting for a meal, a drink, or simply to soak in the ambiance, it delivers an experience that feels both luxurious and welcoming.

I really enjoyed my stay at the Scottsdale Plaza Resort. Whenever I visit, I usually book one of…read morethe villas with a private bedroom. While the villas do not have a kitchen, they are spacious, comfortable, and make for a relaxing stay. The pools are also very nice and, during our last few visits, were never overly crowded, which made the experience even more enjoyable. The only issue we encountered was that we lit candles in our room, which triggered the resort's smoke detection system. A fee was initially charged to our account, but once we explained what happened, the staff was understanding and promptly refunded the charge. Overall, we've had great experiences here and would definitely recommend the resort to anyone looking for a comfortable and relaxing getaway in Scottsdale.

We really wanted to love the Kimpton Miralina Resort because, in many ways, it gets the important…read morethings right. The property is beautiful, with modern Southwest-inspired design, stunning views of Camelback and Mummy Mountains, clean and comfortable rooms, and excellent food. The staff was consistently warm and attentive, especially Colin (who I believe is a manager--and if he isn't, he should be), our Hecho Libre server Sandra, and the food and beverage manager, whose name we unfortunately didn't catch. The nightly social hour and thoughtful text messages checking whether we needed anything were also wonderful touches that made us feel genuinely cared for. There are also a few easy improvements that could make an already attractive resort even better: covered parking would be a huge benefit during Arizona summers, moving the Canyon Vista daybeds next to the pool instead of the hot tub would make far more sense, and dressing up the large wall at Canyon Ridge with paint, trees, or climbing vines would greatly improve the atmosphere. Unfortunately, all of those positives were overshadowed by one major issue: the pool experience. We rented a daybed at Canyon Ridge because the website describes it as a place to "settle in with a cocktail at the boulder-surrounded Canyon Ridge Pool," which led us to believe it was geared toward adults seeking a relaxing atmosphere. Instead, we discovered every pool is family friendly. As a middle-aged, childfree couple, we book resorts to spend the day relaxing by the pool with good food and cocktails, not surrounded by chaos. Instead, we were treated to wannabe influencers blasting their own speakers over the DJ while filming social media videos, and herds of children screaming, crying, splashing, having Super Soaker fights, and even playing baseball in the pool. Their waterlogged ball flew toward us and other guests several times, creating a safety issue while the parents appeared far more interested in socializing than supervising their children. The biggest surprise wasn't the behavior itself, it was the complete lack of management. There was no pool manager, no one enforcing basic etiquette, and no effort to preserve the experience for everyone sharing the space. A luxury resort shouldn't feel like an unsupervised community water park. The pool also appeared understaffed. We weren't greeted by our server until a server from the neighboring pool noticed we'd been sitting there unattended and tracked her down. When she finally arrived, she acted as though serving us was an inconvenience. On Fourth of July weekend, that's a significant missed opportunity, not only for guest satisfaction but for revenue. Guests who are being ignored aren't spending money on food or drinks. Normally we'd spend the entire day by the pool ordering lunch, cocktails, and snacks. Instead, we left for lunch because we simply couldn't enjoy ourselves in the midst of all that chaos. In fact, when we book a staycation, we rarely leave the property. We intentionally spend money on meals, drinks, and other amenities all weekend, but we found ourselves leaving multiple times because we wanted a quieter, more relaxing atmosphere. That's revenue walking off your property. The most frustrating part is that this problem seems entirely fixable. There is no reason a resort of this size can't designate at least one pool as adults only. Plenty of luxury resorts successfully balance families with adults seeking relaxation. Instead, the atmosphere felt more like a spring break party at a community pool than a luxury Scottsdale resort, with little regard for guests looking to unwind. It's a shame, because beneath those issues is a beautiful resort with excellent food, wonderful employees, comfortable accommodations, and tremendous potential. If management made guest experience a priority by actively overseeing the pool environment and creating at least one adults-only pool, we'd happily give the Miralina another chance. Until then, while we enjoyed many aspects of our stay, we wouldn't return or recommend it to friends looking for a relaxing luxury getaway. The resort has all the ingredients to be exceptional...it simply needs to decide what kind of experience it wants to offer, and what kind of clientele it wants to attract.

I just wanted to send a quick note about my recent visit to Canal Club this past Saturday…read more I arrived around 11:00 a.m. for a little staycation day and had a wonderful experience. I was first helped by Mary, one of the bartenders, and she was fantastic. She recommended a drink called the Sin & Society, which was amazing, and she also suggested the Cubano, which was a 10/10. I spent some time enjoying the atmosphere at the bar before heading out to the pool. The pool area was great, but shortly after arriving, I was informed it would be closing at 3:00 p.m. for a private event. While I was a little disappointed, I completely understood and headed back inside to the bar. When I returned, the bar was much busier than before. I learned that all pool orders were now being directed inside, and it quickly became apparent just how much additional work that created. I noticed receipts constantly printing, orders piling up, and a significant increase in guests all at once. What stood out to me was how quickly Mary jumped into action. Not only was she handling the bar, but she was also managing the influx of pool orders. It seemed incredibly overwhelming, and I didn't see anyone step in to assist her. Despite that, she handled everything with professionalism, efficiency, and grace. Even though it was obvious she had a tremendous amount on her plate, she never let it show in her interactions with guests. I even overheard other guests commenting on how bad they felt seeing so many orders come in at once and how impressed they were with how she was managing it all. I simply wanted to give credit where credit is due. Mary provided exceptional service, and she played a huge role in making my day enjoyable. Employees like her deserve recognition, and I hope her hard work does not go unnoticed.

This is just for the tesortpass cabana rental - I didn't stay at the hotel but it does look…read morebeautiful. Resort pass was hella worth it. Phoenix is hot AF! Having a cool oasis is perfect. Alexa was our server and she killed it. So friendly, so quick with service, great recommendations. Bathrooms and amenities were clean. Good was surprisingly good at the pool. Service was amazing. If you're looking for somewhere to beat the Phoenix heat, this is the place.

Its clean, open and inviting. There is nothing there that makes it any more unique than any other…read morecasino around Phoenix, but the atmosphere is comfortable and inviting. Plenty of parking and the employees are friendly.

The hotel itself is nice, but my experience with security completely ruined our stay…read more We came down for the Hilary Duff concert over the Fourth of July weekend and mistakenly thought she was performing at the resort. Before heading out to get food, my sisters (who are 17) and I stopped to take a few pictures by the Fourth of July sign at the front of the casino. A tall, skinny white security guard with a ponytail approached us even though we weren't causing any problems. We were simply taking photos and walking toward the exit. He asked for my ID, examined it closely, and even bent it as if he didn't know what a legitimate ID looked like. He then asked if we were staying at the hotel. I told him yes and asked what the issue was. The only explanation he gave was that I "looked underage." My ID is real, and I was treated like I had done something wrong when I hadn't. The situation became even more uncomfortable when he and about six other security guards followed us all the way to the elevator. We were doing nothing more than taking pictures and leaving to get food, which we ended up not doing because of how uncomfortable the encounter made us feel. I've stayed at many casinos, and I've never been treated this way. Meanwhile, there were actual children running around the casino floor, yet security chose to single us out instead. I would recommend better training for your security staff, especially on how to verify IDs professionally and how to approach guests with respect. Unfortunately, because of this experience, I won't be returning.