Saved by Ehrhardt Brothers Quality Plumbing! (West of Baltimore, a.k.a ColumbiaPlumber)…read more Sunday evening, our water felt less hot than usual. Monday, it was only as warm as we keep the house, and only as much water as there is in the pipes! Our gas water-heater failed! Bad timing, too. Last week was what Chicago calls Fools'-Spring ... around 70°. But this week was back to Second-Winter, 30° (Mar 2026). And the next warm days, which Chicago calls the "Spring-of-Deception", is still ten days away. There was water leaking from the heater. This is considered the calm before the 50-gallon tsunami. If this is home-remedy advice, First call a friend who has successfully navigated this problem. Next shut off the gas and then the pilot. Next shut off the water inlet. Your friend will have at least one plumber to recommend. (They will enjoy that...) If your garden hose isn't frozen to the spigot, drain the water tank. If frozen, spend a sleepless night with the 24/7 plumber's number on speed-dial. We chose #2.  We made it through the night. Two of our friend's recommendations were small-businesses, our preference, and we asked all three for quotes and availability. Ehrhardt was ready to offer a price based on our descriptions and photos, of course with caveats for anything unexpected. I considered their bid to be a pretty-penny, but I'll say it was less than our friend's expectation, and more than our friend in Cleveland expected. A fair price. They came the next morning, and it might have been sooner if we had called right away. We cleared a path for them through the house, and they had the water heater replaced in 90min. Impressive. We went out for St. Pat's. But what we should have done was what they told us: check the pilot light for about 30min, and test the hot water after 60 to 90min. We came home to cold water. I'll admit some grumpiness. We called in the morning, and they came back in a jiffy (our apologies to everyone else who had appointments that day). In 30min, they figured it out: a faulty pilot in the new, just-unboxed water heater. They had a replacement part over-nighted. The next morning, in 30min, done. This time we did as told: checked the pilot after 20min (and nervously, an extra time again after that). Still lit! The second time we checked, the hot water outlet was noticeable warm. By 60min, hot water from the faucets! By 90min, much to relief of nearly everyone i know, a piping hot shower. AAAAAHHH :-) Ok, so how does three visits equal 5-stars! The hardest question answered first: Because the problem was the manufacturer's fault, and Ehrhardt handled it flawlessly: Excellent communication by Ehrhardt, priority attention to our problem, no excuses, just fast resolution. Great service staff, from the office to my house. Fair price. I admit that I'm writing this in the after-glow of that hot shower. This could be the start of a beautiful situationship.

New Hot Water installed, Showed up on time and installed in short order. Nice clean installation…read moreremoved all debris

They were very responsive, the service was excellent and fairly priced. They came to correct a bad…read moreinstallation of an expansion tank. However, as it turned out my water heater type didn't need an expansion tank, but a pressure relief valve. The tech explained the problem very clearly, installed a pressure relief valve, and was even creative by installing a pressure gauge where the previous plumber incorrectly installed an expansion tank. Definitely plan to use them in the future.

Jorge was on time, fixed the issue, and took the time to explain what went wrong and how to prevent…read moreit in the future.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

We needed some gas lines redirected, and Whistler was available quickly and offered a free quote…read more The employees were friendly and professional and pointed out some issues and made relevant suggestions. The work was agreed upon after we received the quote, and the service team were prompt and did an excellent job. These folks seem like honest businesspeople who don't try to upsell you. For disclosure, I also checked with Roto Rooter and they suggested a quote of $6,000 to redo everything, which was completely gratuitous. Roto Rooter was also incredibly rude over the phone and during my appointment window asked me do I still need someone to come out.

First time customer here, and The Drain Guys will definitely be my first call for future plumbing…read morework. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris

I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear…read moreit myself. When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was "the best in the business," that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service. I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait. However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue. When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive. If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote. The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home. This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding.

Magic! I called Heil and Justin showed up the next day. He…read moredidn't try to upsell me. He knows his craft and he was honest. He worked out a solution that fit my budget and exceeded my expectations. Magic!

I had an excellent experience with Heil Plumbing & HVAC from the ease in making an appointment…read morethrough the high quality of service provided by my technician Eric Brown. Eric did a thorough evaluation of my outdoor spigots and explained the issues clearly so I understood the current state and his recommendations for fixing the problem. His workmanship was top quality and efficient. He took great care in cleaning the work space. I am very pleased with the new pipes and spigots and would not hesitate to hire Heil Plumbing and Eric in the future. Thank You!

Wonderful customer service and truly cares about their clients…read more I had a clogged garbage disposal. Parker was able to fit me into his very busy schedule and even showed up early for my appointment. He was able to resolve my issue in record time and even showed me how to troubleshoot it in case it happened again. Bonus points for making friends with my grumpy senior dog! I would give more stars if I was able to and will definitely be using their services in the future.

If you're looking for plumbers who treat your home like their own, Parker and Jesse at Twin…read morePlumbing Solutions are it. I had a dishwasher leak dripping into my basement, and they responded immediately--stopping what could've turned into a costly insurance claim. What impressed me most was their thoroughness. They didn't just patch the leak; they diagnosed deeper issues to prevent future problems. Every cost was broken down in a clear, itemized quote--no surprises, no hidden fees. They worked efficiently, cleaned up after themselves, and even gave me practical advice on preventing mold damage. Most importantly, they showed up professional, pleasant, and genuinely cared about my situation. They educated me on my plumbing system instead of just taking my money and leaving. Fair pricing, honest communication, and skilled work--these guys are the real deal. I've found my plumber for life. If you're in DC and need someone responsive and trustworthy, call Twin Plumbing Solutions. You won't regret it.

Our problem was a significant water leak under the kitchen sink…read more Peddicord Plumbing was very responsive; they came on Monday, the 1st weekday after I first called on Saturday (they do not provide services on weekends). They sent two people, a seasoned veteran and what appeared to be a trainee. They correctly diagnosed the problem and were able to fix it within the first hour. Not having had to use a plumber for quite a few years, I thought their fee for the visit was reasonable. We were very pleased with their overall service and result. (Note: Yelp asked me for the review.)

Thank you for sending the team to fix the PRV--we truly appreciate it. We haven't slept this well…read morein a couple of years. The house finally feels like a home again: it's quiet, with no creaks or rattles. We also want to thank you for taking the time to roll out the "red carpet" and for being so mindful of protecting our floors. I was especially concerned about work in that area of the basement because of the carpeting, but everything was handled perfectly--not a drop of water anywhere. Shout out to Ethan. Outstanding workmanship and service you provide. Thank you

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.