First time customer here, and The Drain Guys will definitely be my first call for future plumbing work. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris read more

I submitted a project request for clanging pipes through Yelp and a rep from the drain guys was the first to respond within 2 minutes. They were able to come out first thing the following morning to take a look at the situation, turned the water valves all the way on, and sent me a detailed quote while they were still there (unfortunately they initially sent it to a wrong number so someone has my personal data :/ ). Pricing was on the higher end of what I expected, and I was planning to get estimates from other companies that responded on Yelp to compare, so I let them know I would be in contact. Later that evening, I went back downstairs and noticed a leak coming from the main water valve, which was not leaking prior to the drain guys' visit. I immediately sent a message with a video via yelp, and the rep responded saying they would contact the plumber and get back to me. It's been almost 2 weeks and I still haven't heard back, which is interesting as they were so quick to respond when I was potentially giving them business, but ghosted me when I held them accountable for causing a leak. Thankfully, a plumber from another company that responded to my yelp project came by and was able to tighten the valve to stop the leaking. Turns out the drain guys plumber had loosened the entire pipe/valve when he turned the knob all the way on, so it was a simple fix but something that they should have looked out for in the moment. Had I waited for the drain guys to come back my basement would have been flooded. I'm utterly disappointed in their lack of accountability and communication, and have no trust in their services if they were able to let me down on such a small matter. read more

The Drain Guys came out at the scheduled appointment time to provide an estimate for draining a dry well in my backyard. I will say upfront that they were punctual and professional during the appointment. Where things went south was once they started explaining the work and the cost. I was told they would need to clear out the dry well and run a camera to "diagnose" whether there were any additional issues with the inlet or connected piping. Their quote started at $4,950. My concern was that the dry well simply needed to be drained/cleared, yet the quote appeared to include work and diagnostic steps before they had even confirmed those services were necessary. I did not understand why I was being charged upfront for things that had not been identified as actual problems yet. In my opinion, additional work or additional charges should only come into play after an issue is found, explained, and agreed to. When I told them the price was far outside my budget and that I would continue looking for another quote, they then asked me to "quote them a price" and said they would work with me. That made the original quote feel even more questionable to me. If the job genuinely started at nearly $5,000, I do not understand why the price suddenly became negotiable once I pushed back. They followed up with me several times by email asking whether I was moving forward. I ultimately responded that I had found another company, A&V Septic Services, that completed the work for $400, which was only about 8% of The Drain Guys starting quote. While they were punctual and professional in person, I personally would not move forward with this company based on the pricing experience. I strongly recommend getting multiple estimates before agreeing to any work. read more

I was disappointed with my experience. I explained from the beginning that I work a traditional 9-5 job and asked if weekend appointments were available or how they accommodate customers who can't be home during business hours. I was initially told that people either work from home or take time off work. When I explained that taking PTO for an estimate wasn't reasonable and asked about weekend availability, I had to follow up multiple times before finally being told they do work weekends--information that should have been provided from the start. When I tried to schedule during their weekday window, I explained I couldn't be available before 4:30 PM because of work, but there was no willingness to accommodate or offer a later arrival within the window. Instead, I was simply told, "Good luck with your project." Customer service should include some flexibility and clear communication, especially for customers with full-time jobs. Unfortunately, that wasn't my experience. read more

I had a great experience with The Drain Guys. They responded quickly, explained everything and worked to effectively remove the clog in my tub for a reasonable price! My tub has been working great since! While I hope not to need them any time soon, I would definitely use them again! read more

Chris came out and offered his expert opinion and advice to help solve an immediate issue. I appreciate his guidance, professionalism and punctuality. read more

I've had them out twice, they've been great both times. First time we had a garbage disposal replaced and then for a replacement in our bathroom. They weren't pushing offered great advice, including cheaper alternatives. Will continue to work with them read more

This is the second time we used The Drain Guys for a quick-turnaround project. This time it was to slightly extend a buried drainpipe and add an emitter I bought elsewhere. Plumber Chris H. worked with me on price, excavated, cut and glued the parts together, and left the site clean and tidy. These guys are great! read more

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Another amazing job well done! Jose was quick and efficient and he fixed the problem in no time! No more leaky pipe! read more

The Drain Guys - Brand new water heater! - Plumbing Near Me - Gaithersburg, Maryland

Highly recommend! Our water heater unexpectedly gave out, and they came out the same day to replace it. The technician was professional, walked me through the options, and got the job done quickly. Fair pricing and zero mess left behind. read more

The drain guys saved me from a huge expense when another company wanted to tear up my kitchen to replace a hole in my drain pipe. The drain guys did a comprehensive review of all the pipes found the problem and was able to implement a sleeve instead of digging up the floor, the other company didn't even provide a video for $1000 though they did fix the initial problem by clearing the clog. Go to the drain guys if you have any drain issues read more

I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear it myself. When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was "the best in the business," that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service. I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait. However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue. When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive. If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote. The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home. This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding. read more

Referral to a business that conducts a service that they don't offer. Very professional.

Worked with the Drain Guys to get our water heater fixed. Came to fix it, said we needed a new part, ordered the part, waited a week with no hot water, replaced the part, heater broke again in less than a day. Said we needed yet another part and even then couldn't guarantee that it would fix the issue. Since we had already spent over $1k on parts and labor and since they wanted another $900 for the second part, we called another company for a second opinion. New company came out and said the filter was blocked. Cleared the block free of charge and have had zero issues since. Maybe the Drain Guys should have looked at the easiest and least expensive issue first and we wouldn't be out all of that money. read more

I highly recommend this plumbing company. Don't hesitate to call. Scheduling was easy and quick. The plumber, Jesse, dispatched to us called us beforehand and arrived on time. He was very thorough in his diagnosis and provided an in depth sewer scope. Other companies didn't have the adequate tools when we had called in the past but Jesse came prepared. He took his time to explain everything to us and answer all our questions. We will definitely be calling them again. We had worked with other plumbers in the past that did poor work and didn't provide us the assurance. This company is reliable and reasonably priced. read more

We were disappointed in the (expensive!) drain clearing work performed by the technician; there was still an odor of sewage and then when the drain backed up 3 weeks later, they wanted to charge us the full $495 AGAIN, apparently since we didn't accept their quote of $7500 to tear up our floors and replace a pipe which allegedly had a "belly." We thought this was unprofessional and decided to go with a previous vendor (who did a more thorough job and spent more time diagnosing) and whom we trust more. I had trusted the Yelp reviews, but the Drain Guys truly let me down. As a small business owner myself, I expect vendors to at least follow up on their own work without charging me the same amount as if they were visiting me for the very first time! read more

Had a pressure issue and Jay G was very helpful In explaining the issue and making the fix. Very quick and easy to work with. Thank you! read more

The Drain Guys are great and extremely knowledgeable. They are also one of the few plumbers in the area that can service electric tankless hot water heaters. They did a great job with our project and we've hired them several times now. read more

Wouldn't give me any idea unless he charged me for an estimate . Would have time to come by if payment promised read more

Initially The Drain Guys were extremely communicative about scheduling all the way through diagnosing the issue. Unfortunately, I received this text from then current tenant of the unit. I've called and left messages for someone to come out and fix the issue but this has not been resolved. read more

The Drain Guys - Plumbing Near Me - Gaithersburg, Maryland

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Needed help the a shower that wasn't draining and a hammer sound in our bathroom sinks. Response was quick and felt service was honest and professional. read more

THE DRAIN GUYS team, Juan and Tony, responded to my call in short order. Slow leaks created by oxidized joints were hidden behind a basement bath bulk head in a 1949 brick house. Next day after inspection, they collected the required parts then proceeded to cut pipe to install compression fittings into a maze of criss-crossed failing pipe lines. Outcome was a work of art. High points: 1) Not only skilled and focused but also personable and bilingual. 2) Accommodating style, timely execution, and reasonable rates encourage brand loyalty. 3) Handles difficult jobs in old homes with confident ease. Highly recommended! read more

The Drain Guys did an amazing job replacing the sump pump discharge and gutter lines on the exterior of my home. From arranging services via Patricia, who was very pleasant and efficient on the phone, to Chris, who arrived to my home on Sunday to write up the quote, and Johnny who performed the work, I am 100% pleased with The Drain Guys overall. Unfortunately Johnny came on the hottest day of the year, but he powered through the sun and exceeded my expectations by getting the job done in one day. read more

This company provides excellent service. Daniel did exceptional work and followed up the next day with us with a call. Highly recommend them they are super professional and courteous read more

This is the second time at our place with The Drain Guys, both times with Chris. Very knowledgeable and always professional. Both times he was there within 24 hours of us needing him and fixed broken pipes quickly on our old house. This last time he gave us invaluable tips to help avoid having similar problems in the future. Reasonable fees and yes, I would 100% recommend The Drain Guys if you're in the DMV area! read more

Easiest 5 star rating. I sent a project request through Yelp re: our garbage disposal which needed fixing late in the evening. I received a courteous and precise message from the company within 5 mins. In the matter of another 2-3 mins we had an appointment set up for first thing the next morning. Their professional showed up exactly on time, diagnosed the problem and communicated very clearly what was needed and proceed to fix it. The price was very reasonable too. They will be my go to from now on for any plumbing related projects. read more

Fast, excellent service. Came out shortly after we called them. Fully resolved the problem.

They got back to me immediately. I haven't had the service yet. I'm checking on the price before I have someone come

Made an appointment for the next day for drain related issues. Excellent communication. Provided an ETA within their 4-hour window well in advance, by phone and text. Methodical problem solvers. They set expectations for solving the issues and established price before doing any work. The final price seemed reasonable, although I didn't compare against other companies. So far so good on drain problems solved. Will definitely call on them again. read more

Guy came out to give a quote. I had a lot of different small-ish projects. The quotes for each project were OUTRAGEOUS! He didn't seem to really be paying close attention to what the jobs actually entailed. He told me I needed to run a line across my whole basement to connect a sink, but when I pointed out where the pipe came into the house, he said 'Oh, I didn't realize that'. Sir, YOU are the plumber, not me. How did I know that and he didn't?? I said 'no thanks' and he started drastically reducing the quote. So clearly he was trying to milk me for anything he could get. I declined. read more

The Drain Guys is the best kept secret for pipe replacement. I went through two crummy plumbers who charged for camera work and didn't know what was going on with my drain. Called The Drain Guys and was glad I did. This team had master plumber Jay, along with his team, Parker and the rest of the crew to correctly solve the issue. The team provided insight on each part of the job, arrived promptly and even worked late. Job itself was extremely clean and was smart in terms of the geography of where my pipe needed to be. I now feel safe with a long term pipe in my property. I highly recommend this crew for your plumbing needs. Excavation can be a dirty job but these Michaelangelos made it look like a work of art. read more

The Drain Guys - Plumbing Near Me - Gaithersburg, Maryland

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One of our renters noticed dripping water into the dining room. Chris from The Drain Guys was very professional and knowledgeable. He was able to diagnose the issue and repair it the same day. Turns out it wasn't the drain leaking, but a copper pipe leading to the showerhead. read more

Take a moment to imagine the internal stress created when the guest toilet started malfunctioning two days before my entire family came to town to stay for the Holidays- After my husband tried a few, "internet quick fix suggestions", I found myself riddled with anxiety, loading up Yelp Projects, while we discussed, "how much are we able to spend vs just putting up 'out of order' and dealing with it after the Holiday season" Yelp Projects was a fantastic service- we were able to simply post a write up of the issue, our location, our availability, and our urgency- and businesses began to reach out with options- Connecting with the Drain Guys eased a large majority of my anxiety right from the start- a friendly hello, a reassuring let's talk out options & next steps, and no pressure commitment. Drain Guys explained there could be a number of issues that led to our style of malfunction, they offered to come out to do a consultation for free, determine what they think is going on, give us price quotes, and we can either fix it right then & there (they'd book enough time to get it done), or take our time to consider options (& they won't mind coming back when we're ready). Most other competitors quoted consultation fees ranging from $60-120, just to show up, look it over, then tell us next steps (some stated the consultation fee would go towards the overall cost of service & some it was just a required add-on). We opted for Drain Guys, not just because they were a free option, but because of their ease of talking us through the appointment, without making us feel obligated to get out our wallet before we get any information. When Offried arrived, I was at work, and my husband handled the appointment. I felt this was best, as I stressed over our "up to $1000" get it done now cap. My husband texted me "oof"..."that bad?!," I replied. Nope, turns out our toilet wasn't broken. When we bought our house, the old owners had a stopper on the tank, allowing less water to fill, since they never used the guest bathroom, but since we use it frequently the toilet was never getting the quality flush it needed- desperate for deeper waters. Offried could have easily called us dumb, deep sighed at driving all the way out there, and left in a huff, but my husband said he kindly walked him through the different settings on our toilet, helped re-set all the bowls, gave advice about 'stages of water' in toilet life, and also spent time looking at the pipes, giving suggestions on the best cleaning agents based on the 'years' of our piping. After the appointment, my husband told me I better do a great Yelp review, while also posting Offried's card to our fridge saying if anyone ever asks for a plumber we are a recommendation resource. So here is the requested epic Yelp review. Thank you for being a pleasure to work with-thank you for hand holding that stressful, "something is wrong call"-and being a delightful service. I've already seen a few "looking for" on facebooks, where I've sent photos of the business card. Must use! read more

Thrilled with our experience with The Drain Guys. -Scheduled service next day and on the weekend. - Prompt - Although up-front quote seemed somewhat high, the job required 3 hours more than what was estimated. The clog was over 50 feet from the drain and required extensive work to reach it. In fact, we had a different plumbing service out several months ago and clearly did not fix the problem. - Kept us informed throughout the process Careful to minimize dirt and spills. Ask for Mike. We will be using The Drain Guys again whenever necessary. read more

Very happy with the service provided. Excellent communication, came when promised, and very good work. Fixed a leak and did an excellent job. Very professional and courteous. read more

Fast response, professional troubleshooting, and was patient with my questions. Offered different options for repair and replacement.

Came out for a free estimate for a outdoor spigot that wasn't flowing. Turns out there was a shutoff valve we weren't aware of in our rental. Plumber showed us the location and tightened it up a bit to prevent leaks. Super prompt and professional, would definitely recommend! read more

They gave me prompt service for a leak in the main water shut off valve. Maybe took an hour for the repair and getting parts. Excellent pricing with one rate per job. Gave me estimates for other work to be performed at a later date. Professional courtesy was given 100% of the time. They will be my number one choice for any emergency service need. read more

I can not say enough good things about The Drain Guys service. From the initial help I got scheduling and pricing from Jay and Patrisha in the office to the amazing work Jesse and Johnny did fixing my plumbing issue. Jesse has a wealth of technical knowledge which helped him resolve what could have been a complicated fix, an easy one. Working with such respectful and pleasant professionals reassured me that I had the best in the business. I HIGHLY recommend their service. read more

Richard from the Drain Guys arrived shortly after I reached out via Yelp. He helped us fix several issues around the house including replacing two toilets and fixing a leaking pipe in our crawl space. The initial consult lasted less than an hour and he was back the next morning with all the supplies and the entire project completed within just a few hours! He was ready to answer any questions we had and the products he installed are of great quality and high efficiency! Buh-bye cotton candy toilets!! We'll use this company again in the future. read more

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