They were very responsive, the service was excellent and fairly priced. They came to correct a bad installation of an expansion tank. However, as it turned out my water heater type didn't need an expansion tank, but a pressure relief valve. The tech explained the problem very clearly, installed a pressure relief valve, and was even creative by installing a pressure gauge where the previous plumber incorrectly installed an expansion tank. Definitely plan to use them in the future. read more

Estimate for water heater was $1,000 (39%) more than highly rated competitor for family member's water heater install in Columbia MD. She went with competitor Ebenezer Plumbing and was happy with the price and work. Drain works may do fine work but was over priced in our estimation. read more

Fixed toilet not fully flushing. Quick response and fix. Fair price. Will use again.

I haven't used Drain Works yet but wanted to post a review because their customer service is top notch. I have a Canadian brand water heater that most plumbers aren't familiar with. He was the first person to respond to my request on Yelp and offered to come out and diagnose the issue but recommended that I call the manufacturer to see if it's still under warranty and find someone familiar with the brand. He spent several minutes talking with me and it felt like he was really trying to help me with the best possible solution--not just get my business. That's rare these days and if I ever do need to replace my system or get other work done, I will be calling them! read more

Jorge G. Came by and: 1) was early to the appointment 2) got the job done quickly and professionally 3) offered to fix an additional item for the same sink for no additional charge since he was already working in the space (we had him replace the shutoff valves because we needed to install a new faucet. He installed the faucet at no additional charge) Jorge and Drain Works made this project easy. Clear communication, good pricing, and easily met expectations. I can't ask for more and I'll gladly use Drain Works for future plumbing needs. read more

Responded on short notice and got the job done quickly. Jorge is my go-to. Good dude.

We had a leak coming through our doorframe and weren't entirely sure the main source of why water was coming through. We were able to look at our tub connection after speaking with their team about what we'd seen and were able to have it fixed, tested and adjusted within 1 hour. They were already in our area, so they were able to come by quickly within the same morning I called them. Their team was professional, knowledgeable and could speak to what other things to be on the lookout for based on this particular job. I highly recommend using Drain Works, especially if you're in the Maryland, Montgomery County area. The value of their service was clearly worth every cent. read more

Excellent service. Came to unplug my son's tub and I asked for additional service to replace my shower head. Great work! Would highly recommend. read more

My water heater stopped working. I contact multiple companies on Yelp, Jorge was the only one who asked me to take a picture, asked detailed questions and eventually gave me quote. The other companies all seemed eager to make an appointment and were all saying they cannot give me quote until a in-person inspection, which cost money of course. Jorge scheduled me in for the second day and arrive on time. Jorge and Simon did a really good job, also friendly and efficient. read more

Jorge was on time, fixed the issue, and took the time to explain what went wrong and how to prevent it in the future.

$1300 to snake out a shower and toilet. 3 days later, the problem resurfaced. I won't use Jorge again. No warranty on sewer repairs.

Jorge was extremely professional and helpful. Our tankless water heater wasn't providing hot water and parts needed replacing. Jorge gave us valuable advice on the issues and offered us solutions with very reasonable pricing. He was able to replace the parts and had our hot water running in less than an hour. We couldn't be happier. read more

Jorge G arrived early and finished the job very quickly. Garbage disposal replacement.

Great service! I thought we were going to have to replace our garbage disposal, but instead they were able to fix ours for a fraction of the cost. Also got here promptly and was very friendly. read more

Jorge from Drainworks was just fantastic. We had an issue with our tankless water heater not heating the water. He showed up in less than an hour and took his time finding the root of the problem. He was professional, knowledgeable and a great communicator. Most importantly, the cost was very fair. We will only be using Jorge going forward for any plumbing issues. read more

I definitely would recommend Drain Works. I used the message function on Yelp to get an estimate and schedule an appointment. I had a leak under my kitchen sink and was able to schedule an appointment on Sunday night, for Tuesday morning (they had availability on Monday but I didn't). They gave a 2 hour window, and I got a text saying they were on the way about 20 mins before my appointment window. The technician, Jorge arrived within the 2 hour scheduled window and was friendly, knowledgeable and informative. He was able to fix the leak by replacing some parts and my final invoice was the same as the estimate. He also used shoe covers when entering my apt (so no mess). Thank you! read more

I reached out to Drain Works yesterday via text message to get an estimate to replace my water heater. Jorge followed up promptly and shared the lowest estimate among a few. Even better, he could come today to do the work and upgraded the 40-gallon I'd asked for to a 50-gallon heater for the same price. Jorge arrived on time this morning. He was friendly and courteous -- he masked when he saw that I was wearing one, and put covers on his shoes and the dolly to avoid tracking anything in. Overall, my partner and I were impressed by his excellent service, and the new water heater works like a champ. Thanks, Jorge! read more

Jorge is an absolute professional! Our shower arm/shower head was bent so needed replacing. He gave us advice on purchasing and was also available as soon as the hardware arrived. We are SO happy with his work and our shower head looks and works great! The price was the best overall and we contacted a few other companies. Fair price, great service, you can't ask for anything more. I will definitely call Drain Works for all of my plumbing needs. read more

Drain Works - New arm and rain shower head! - Plumbing Near Me

Jorge was like an artist with our pipes. He made small adjustments to leaky valves that we'd dealt with for years -- and now they all work perfectly. Not only did he resolve our issues but he took the time to educate us on how to service them in the future -- and what we can do around the house to take care of the plumbing. Couldn't recommend his work more. read more

Absolutely the best plumbing experience I've ever had. Jorge was first on my list to call when we were having issues with our upstairs bathtub drain, based on previous conversations about a problematic toilet (covered in a previous review). Called on a Wednesday to schedule them, and Jen was able to get me on the books for two days later (Friday afternoon) to address the tub as well as a lingering issue with the kitchen faucet. She gave me an very reasonable estimate with the appropriate caveats that it could change if there was more to the situation than their initial guesses. Jorge showed up promptly at 3 (actually a few minutes early!), and was able to fix both problems in just under two hours (including time needed for a quick trip to Home Depot for a part). The tub was a simple snaking; the faucet issue involved changing one of the shutoff valves... but Jorge went ahead and replaced both for the same charge just to head off any future issues and make them easier to handle in the future. Billing came in exactly as predicted, which was fantastic. Jorge was friendly and professional and even had a few friendly suggestions for ways to avoid future clogs... and with a kind offer to call if I run into any future issues. He clearly cares about his customers in ways you just don't see anymore, and goes above and beyond to make that clear. I would *highly* recommend to anyone in this area. read more

Yep. Great service here. Great communication. Prompt service time. Explained issues to me and offered solutions. They will be my go to for any future plumbing issues. read more

We were having issues with leaking faucets and also wanted to see if a plumber could help us identify the source of sewer flies we were seeing periodically. Jorge responded to our inquiry very quickly, and gave a quote of $65 which would be applied to any services. We were able to schedule a consultation the next day and he arrived early on in the scheduled window. He took his time explaining the diagnosis was and walked us through solutions. Overall excellent experience, thanks! read more

Bought a house with a pretty old looking gas fireplace. I was just hoping the lines worked - I figured I would need a new insert. I called Drain Works and they explained their process very well. The tech came out and got the fireplace working pretty quickly and showed me how to work the remote I didn't even know went to the fireplace. They explained how to the pilot and all other things on the set worked. They explained their refurbishment service with no pressure to purchase. I went with their refurbishment service and the fireplace set looks brand new! A great value in my opinion. I highly recommend Drain Works. read more

I called for a main water line replacement. The phone ran for a while, then music for about 30 seconds then a person answered that sounded as if they were asleep - it was 1130 am. I know they are a home based business based on their address, but I was not concerned - everyone starts somewhere and they would have less costs to pass on. I asked about getting an estimate and let them know I was about 5 minute from them. I was told there was a $65 charge to give an estimate. There is no way I would pay for an estimate. read more

I can't recommend Jorge enough. You can't find this kind of plumber anymore - reliable, honest, fast, smart. I wish I had skipped other plumbers I hired for other problems last year. They costed much more money and did a much worse job. If you need a plumber and are not sure who to trust, be assured this is the person for you. We had several issues in our house -- leaky kitchen sink, difficult recurring clog our toilet, aging mainline pipe. Jorge gave us an honest and very competitive quote for the toilet, and explained how much it would cost depending what the underlying issues were. He did the job exactly as he promised and fixed the leaky kitchen sink as an added bonus and did not try to upcharge us because he figured out quicky what the easy fix to the problem was. He also gave us a lot of advice how to deal with the aging pipes in the future. read more

I can't recommend this company enough! Our water heater went out on a Saturday morning and we quickly realized this was going to need to be a replacement and not a simple repair. We got quotes from a few different companies, and DrainWorks provided a very competitive price and the fasted turn around to fix my water heater. They were able to come two days after initially looking at the water heater. Unfortunately, the install ended up being a little more complicated than anticipated and they had to order one additional part. Despite having to come back the following week and do an additional FIVE HOURS of labor, they honored the original price. Great company, honest pricing, really nice staff. I couldn't have asked for a better experience! These guys will definitely be my go to going forward. read more

He was quick and communicative. Came in at the time that he said and was respectful with my home by wearing shoe covers going in and out of my home. His work looked great and even provided some feedback on my water heater setup. Would call again if I have any issues read more

We have had consistently great experiences with Drain Works since buying an old house last year. So reliable, well-informed, and personable. Can't recommend them enough! read more

Called Drain Works Plumbing for a toilet that we suspected was causing a larger leak. Jorge was our plumber, and he was fantastic. He was professional, thorough, and really easy to work with. Would highly recommend Drain Works and *especially* Jorge if you need plumbing help. read more

Incredible customer service, and stellar throughout. We requested quotes from many companies via Yelp - in addition to his great communication and prompt information, Jorge was the only one who responded with sympathy and empathy for the problem our house was having. He explained all the options well, provided prompt service and never gave us any hint of upselling or aggressive sales pitches (many of the others did). Drain Works got everything fixed for us, gave us terrific service and were a pleasure to work with. Highly recommend! read more

Great experience. I cracked the trap under the kitchen sink while replacing the garbage disposal. Jorge came in the same day and took care of it. He was easy to communicate with, responsive, explained everything, seems like a super nice guy, and took care of it the same day. Price seemed totally reasonable. Easy 5 star review. read more

Fantastic. Responded with a quote quickly. Was competitive with other quote I'd seen. Jorge was full of advice and was a joy to work with. I am very appreciative of his skill and knowledge, and will definitely call again next time we have a problem. read more

I am a property manager and highly recommend their services. They were very responsive, professional and courteous.

I cannot believe this guy is allowed to legally operate in Washington DC, the work is horrible. The job they did for us had to be re-done by another contractor. Also, if you look at the reviews they are from fake accounts. Do yourself a favor stay clear... read more

Only reviewing based on the great experience getting an estimate. The technician (I think Jorge?) came over, wore a mask, walked through the various issues, made recommendations based on cost effectiveness of options, and explicitly recommended against some options that would have cost me a lot of money. As a result, I'm not doing this particular job but I definitely will go to them next time I have any plumbing needs. read more

Drain Works was extremely responsive to our request and even offered to come earlier than our appointment if we wanted. The technician quickly replaced the part our shower needed at a good value. Their communication and professionalism was top-notch, and I'd definitely hire them again. read more

I was in need of an urgent repair. They responded very quickly and had a technician in my home within an hour. He was extremely knowledgeable and found the root cause of the problem, repaired it and charged me a very reasonable fee. I highly recommend! read more

Our old water heater was starting to show its age (main issue being showers weren't getting or staying as hot) and we called Drain Works to come out to see what could be done. Very responsive in setting up an appt and was told the service call fee (think it was $59 or $69) was waived if we accepted the quote and went through with the repair/replacement. Arrived on time and was advised to replace our water heater with a new 50gal natural gas water heater, tank booster, 6yr extended warranty, and a pressure reducing valve. The total came to roughly $3,260, and the work was completed in about 4hrs. The process was as smooth as you can hope for when it comes to dreaded home repair. We now have water as hot as we want for as long as we want, plus the peace of mind that we are in good hands if any issues come up. read more

Jorge responded quickly and was friendly, professional and competent. I recommend Drain Works to all of those reading this.

Drain Works team was awesome! They came in assessed the situation and fixed it all in one day. Jorge even went to Home Depot to purchase the part needed to be replaced in our sink. We're super grateful and will definitely use them again if we have another plumbing issue! read more