Answered the phone the first time. Called me to offer an earlier spot when one opened up. Repair itself was fast, professional, and affordable. Excellent experience. read more

I came out to reignite a gas fireplace pilot light that has gone out. Explained how the system works, and showed me how to do it myself if it happens again next time. Great communication. read more

Had problem with a toilet. Good communication with fast replies. The repair was done very professionally. Very happy with the service. I highly recommend it. read more

Drain Works installed a new gas water heater for us. The owner knows his stuff and gave honest advice which was in my best interest, not his. You can tell when someone is straight with you and Drain Works was certainly practical in their approach. I found other companies willing to do the job cheaper but when looking at their proposals they are simply buying something from Home Depot and slapping it in place. Drain Works deals with quality water heaters and the final project was well executed, with well done plumbing lines. Don't hesitate to call them and you will quickly see for yourself why I gave them 5 stars. read more

Had a problem with a Rheem water heater. Called another vendor, supposedly certified to work on Rheem water heaters, but they were not able to solve the problem and get to the bottom of the issue. Asked Drain Works to take a look at the water heater. The plumber took his time, systematically worked through the system, and found an extremely small filter that was clogged. After cleaning this out, the water heater (and I) were very happy again. Had Drain Works do work previously, and found they had the same methodical, careful, and systematic approach that they used on the water heater. For any issues in the future - will definitely call them again. read more

I scheduled Drain Works to come out an inspect my fireplace and they were able to come out the next day. They were on time. Sandy did a great job. He was super thorough, he basically had to disassemble the fireplace to figure out the issue. I have no complaints about the work done. read more

I received an email from Yelp indicating Drain Works served the Olney area and they were having a special on gas fireplaces/stoves shown as follows: "Drain Works Olney, MD and nearby areas Gas fireplace safety and performance inspection." I browsed Drain Works and found out they were located in Laurel, MD and there service area included Montgomery County. I called Drain Works to set up an appointment to have my Vermont Castings gas, vent free, Franklin fireplace inspected and after a lengthy conversation with a representative I was told my location was out of their service area. My call was a complete waste of time and Yelp as well as Drain Works were misleading in their representation that Drain Works serves Olney, Maryland. Hopefully the service area of Drain Works will be corrected in their advertising as well as Yelp's data base to avoid future customers in the Olney, MD area wasting their time. R.C.Kidwell Olney, MD read more

We had a leak, the drain pipe behind the washer. We wanted to be sure there was no clog in the drain pipe. The guy wired the drainage pipe in place but left before checking for a clogged pipe. We asked him to wait until the water drained but he refused and walked out!!! Never again!! read more

Great customer service. Great work. It was a simple toilet job but the tech was very friendly and was able to fix the issue right away. Would highly recommend! read more

Fast, reliable, with great communication start to finish, including texts to confirm appointment and repair person on the way, etc. Very pleased with the work to fix my old basement water supply valves, would hire again without hesitation. read more

Jorge with Drain Works was great! I called several companies to get an estimate for a new electric hot water heater install... Getting a new hot water heater turned out to be more challenging than it needed to be as most of these companies either quoted outrageous prices or literally wouldn't even return my calls or emails. It was a challenge until I called Jorge at Drain Works... Jorge was VERY responsive. He was easy to reach over the phone. He emailed an estimate, discussed my options over the phone, and came back with a price that was very competitive. He scheduled the install quickly. He followed up with text reminders and updates, and most importantly - did a great job with the install and removal of old unit... There was one minor issue after the install (outside of his control) and he came back asap to make sure it was perfect and to make sure that we were satisfied. He's very customer focused, communicates well, and did a great job at a fair price. Jorge is now my guy next time I need anything like this done. Thank you, sir! read more

We had Jorge come out to fix our fireplaces. They hadn't been turned on or had any maintenance in over 10 years (we just bought the place and the old owners didn't use them). We also had been told there may be a gas leak. We were able to make an appointment pretty quickly. Jorge was very thorough and fixed and cleaned both fireplaces. He also charged less than the other repair people we called. He was also very friendly and professional. I highly recommend Drain Works and will definitely be calling them the next time we have a heating or plumbing need. read more

Drain Works was very responsive, prompt, and accomplished a ton in the short time Jorge was here. He fixed a toilet and our tankless water heater and serviced our gas fireplace all in one visit. He was courteous and professional- I would highly recommend. read more

My husband and I began a recent search for a great plumber when our home warranty company failed to meet the mark. We turned to Yelp to seek a reputable plumber, with good reviews, and a quick turnaround time. Drain Works far exceeded our expectations! First, Jorge, the owner (and plumber extraordinaire), responded back to our quote request within moments and was available to come to our home within two days... sooner if we had been available. Now, onto the good stuff. Our home is relatively old, 51 years to be exact, and we were down to 1 working bathroom, of the three available in the house. The first issue was the master bath; we'd been having problems with it since purchasing our home about a year ago; recurring stoppage, water backing up into the toilet and shower, yadda, yadda. Our home warranty sent four different plumbing companies... accumulating more than seven visits, to no avail. Matter of fact, they ultimately said they wouldn't cover it because they considered it a mainline issue. THEN, enter Jorge. And thank you, sweet baby Jesus. Jorge was able to clear the lines in the upstairs bathroom, finding a wad of towels or paper or other things we should just leave to the imagination, while none others had been able. I'm happy to report that a week later, we are still in business and fully functioning. Next issue, our basement bathroom. The basement bathroom had sprung a leak around the base of the toilet. We tried to fix this one ourselves, thinking we just needed to replace the wax ring or something. But upon pulling the toilet, discovered that our original flange was broken and crumbling, resulting in a leak. We were fearful that this fix would require breaking up the concrete floor to replace the entire pipe and flange (old cast iron); however, Jorge suggested he could rebuild the existing flange because there was still enough intact. I'm thankful that he proposed a fix instead of a full bathroom renovation, and this too has been working successfully ever since. It's not often these days that we encounter people who are truly masters of their trade. PS - both jobs were completed in the same day. Jorge was completely professional, courteous, and fair. Also, he was clean and respectful of our home. We would hire him again in a heartbeat! He will be our go-to plumber for any future needs. read more

Jorge was prompt, punctual, and very knowledgeable. He was thorough in his assessment of a water leak problem and did not just take only my word for what I thought but went and checked all the other potential trouble makers of my leak problem. He was honest and fair with his pricing and gave me multiple options from bare minimum to a full replacement of my toilet but gave me his honest opinion on what I should do. I did not feel like he was after the highest priced payout but instead treated my problem as if it were his house and made recommendations on the best cost effective long term solution that was within my budget. He stayed with the job until completion, despite ending more than an hour after closing hours for the business. Highly recommend him and Drainworks for all your plumbing. They will be my go to plumber. read more

Great Service. Replaced tub faucets. Came in and provided an assessment of cost & time. Was able to schedule a more convenient time for the replacement directly. read more

Jorge provided top-notch service for my gas fireplace inspection. He cleaned and tested each component, and provided me with a detailed receipt/report for my records. He is very knowledgeable and provided information about how it works and what to look out for in the future. Making an appointment was easy and I received electronic reminders. I absolutely recommend Drain Works and will be using them again in the future for other services around my home. read more

Drain works sent a very friendly technician who checked the installation of a new gas line to my oven and charged a minimum amount to come out. Recommend. read more

The technician was patient, helpful, and thorough. The problem was simple, and the technician was reassuring. He also checked out other areas of the house to see if the plumbing was in good standing read more

If you are looking for an honest, skilled plumber, look no further! Jorge at DrainWorks is the one to call! I contacted Jorge from DrainWorks Plumbing and Heating after seeing positive reviews on Yelp. We had two old toilets that were beyond repair. Jorge came out today with two new toilets and installed the first toilet without incident. Upon examining the flange for the second toilet, he noted that that flange was turned 90º and needed repair. Jorge went to get a flange repair kit and spent a lot of time with a difficult installation prior to putting in the toilet. The installation was beyond professional. The toilets were not cheap $80 toilets from Home Depot. Jorge made sure to upgrade our toilets. The toilets are water savers (as are all new toilets), but these toilets have a wider flapper which creates a stronger flush. AND THE TOILET SEAT and LID are self-closing (no more toilet seat bangs in the middle of the night; and with a finger tap on the toilet lid, my kittens will not be able to drink from the toilet if we forget to lower the lid.) When he was preparing to leave, Jorge noticed that the drain in the bathroom was slow. He asked me if I wanted him to look at it. He snaked the drain and re-assembled the drain under the sink. Now all of the bathroom sinks in the house are free-flowing! I am impressed that Jorge made himself available to take care of this additional problem at a reasonable rate. Jorge is very customer-oriented, and his prices are quite fair. He explains everything clearly and concisely. He makes the time to address customer questions and concerns. I felt that I was a very special client. I am sure that all of his clients feel well-taken care of! We have asked him to get back with quotes for future projects. We have found "our plumber!" read more

Jorge and Johnny were terrific very efficient and very reasonably Priced. Did a great job and did all the clean up I would use them in the future and recommend them Thank you Jorge and Johnny read more

This is the second time that I have had Drain Works come to fix issues with my bath or sink. Every time, they have been really chill and have done the work right with no issues afterward. Sometimes it is hard to get a good time scheduled but it is always worth it for a good plumber. read more

We recently moved into a new home and had several plumbing related maintenance and repair issues to address. Sandy from Drainworks patiently walked through all of them and suggested what needed to be done, and followed up several times between visits to ask more questions as he was researching how to fix a shower faucet. He fixed two toilets, a garbage disposal and installed a water filter system. Always on time and friendly! read more

I was going to try and fix a shower faucet and found that my main water shut off valve wouldn't move. I called Drain Works and a real human answered the phone! She was nice and helpful and scheduled somebody to come out the next morning. Jorge came the next morning and listened to the situation. He was able to shut off the water and showed me how to do it. The valve was plastic and required most of my strength to turn it. I was worried that my other family members wouldn't be able to do that in an emergency, so Jorge was able to quote me the cost of replacing that old plastic valve with a new high quality valve that is easier to operate. Not only that, but he was able to replace the valve right away, it didn't take long at all, I was surprised how quickly it was done, and when he heard that I am a new first time homeowner, he gave me some great tips about things like shutting off the outdoor faucets in the winter and showed me how to do it. The whole time Jorge was friendly and helpful, and never pushy. I'm definitely going to call Drain Works again next time I need any plumbing work done. read more

Drain Works - The new, easy to operate metal valve. Jorge let me choose the installation orientation and explained the pro's con's of each one. - Plumbing Near Me

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I wanted to have the water heater flushed, Drain Works Plumbing arrived promptly and explained their procedure, the drain valve was clogged with sediment and broke during an attempt to clear the valve, the water was drained bucket by bucket, the valve was replaced and the flushing process was completed. I'm happy with the maintenance and repair. read more

Drain Works serviced our gas fireplace is an exceptional manner. We were very impressed with professionalism and attention to detail. Would definitely recommend the company. read more

We needed to have the bath tub discharge pipe unclogged with the snake. They came in 2 days. Did the job cleverly and cleanly. Good service

There is no reason to go anywhere else than Drain Works! We've been using this company for almost 10 years now and have never, ever been disappointed. Our relationship started when our hot water heater broke at 4pm on a Friday while it was snowing! We googled some companies & started making calls. Nobody wanted to come until Monday. Jorge from Drain Works said he'd come after his last job for the day was complete. He arrived around 7 after much more snow had fallen and got us straight! Since then, we've only used this company and each time we have, it's the same superior service and honesty. HIGHLY recommended! read more

Drain Works did a great job fixing our gas fireplace. Scheduling service was easy and Drain Works communicated effectively through email and text messages for appointments and invoices that included "before and after" photos which are so helpful. Mr. Duran, our tech, was professional, punctual, and really easy to work with, not to mention very skilled. He explained the work so we understood what was needed. We will def look into the other services Drain Works provides given how effective they were in fixing our fireplace! read more

Based on other great reviews, we reached out to this company and I'm glad we did! I called Jorge and he responded to my Yelp inquiry within the hour, as well as responded to the actual issue within 48 hours. We needed a valve stem replacement, which was such an old model we thought it would be impossible to find. Jorge was very professional, knowledgeable, helpful, and friendly throughout the course of the repairs. He was able to replace the valve stem and even caulked the affected area for us. If we experience any other plumbing issues in the future, we would definitely reach out to them again! Thank you so much for such great service. read more

Definitely recommend Drain Works, and Jorge specifically. I had a shower valve issue and he was prompt, professional, and took some extra time to make sure to explain the issue to me and how he was fixing it. Five stars! read more

I contacted Drain Works for gas fireplace servicing and had a fantastic experience. Within a week, I didn't hesitate to call them for a major plumbing installation. Drain Works has solid communication, upfront and reasonable pricing, and followed all COVID protocol. Sandy and Jorge are two of the nicest guys I have worked with. Do not hesitate - contact them!! read more

I live in an older home that has needed a lot of repairs over the last few years. Therefore, I have experience with several plumbing companies in the area. I used this company twice, and they are by far the best in the DMV!! They are consistently prompt, respectful, honest and highly skilled. The plumber took the time to explain in detail what needed to be done. It is obvious that they want long term loyal clients. Drain Works will continue to be my go to plumber!! read more

The repairman showed up on time, was very thorough and professional, did the repair, and was very personable. He showed a great deal of care in, for instance, wearing shoe coverings in our house, and cleaning up after he was done. Can't recall a better experience with a plumber. Will certainly use them in the future. read more

I recently believed my hotwater heater was leaking(it turned out to be my HVAC) but Drainworks investigated to ensure that my water system was working properly. While my hot eater heater was okay, he performed maintenance to it to prevent further issues(flushing).He was transparent, reliable, provided fair pricing , and great service! I will be using Drainworks in the future and for continued maintenance of my water and plumbing systems. 10/10 read more

I contacted Drain Works in the morning and they came to my home that afternoon to repair a leak in my water heater. Before contacting Drain Works I contacted my home warranty, yet the plumber they contracted was unavailable to come to my home until 2 days later! Even after informing them it was an emergency the earliest my home warranty's plumber could arrive would be the following day. I am so grateful for Drain Works' prompt, efficient, and affordable service. Since my water heater is behind my washer/dryer unit, Jorge even offered to move my w/d unit back in place after he completed the repair (although he didn't even move my w/d out the way, the fire department moved it the previous night so we could turn off the main water valve). I will definitely use Drain Works for future plumbing issues, forget the home warranty. read more

Jorge was wonderful. I called him based on his other great reviews. He initially came to do a general maintenance/cleaning of our gas fireplace. Unfortunately, after he left the fireplace continued to go off 5-10 minutes after we turned it on. He came back twice (without charge) until he found the problem. He's warm, professional & personable. He will be my first call for any fireplace or plumbing problems. I recommend him without reservation. read more

Water coming up through the floor of my condo! Spoke with Jorge who was happy to take a look. He found the burst pipe in the wall and fixed it very quickly, all for a reasonable price. He was courteous, friendly, kept me updated. He even told me about the water shutoff. Great experience, and will call again when my next plumbing emergency comes along. read more

Jorge at Drain Works is very knowledgeable and responsive. He helped us fix our fireplace and clean the glass, and helped answer our questions about installing a mantle and more. He was able to come out within a few days of our first communication. Plus, he's such a pleasant guy! We will plan to go to Jorge as our first choice for our future needs. read more

If I could give more than 5 stars, I would. The hot water pressure in my kitchen sink had decreased, but not in any other sink. Jorge checked out the easily visible possibilities but was not able to find the problem. He told me the options to increase the pressure but also said that he wasn't sure it would be worth the investment since there was still enough pressure. Jorge could have easily told me that I needed to do a major repair, but was HONEST enough to say he didn't want me to invest a lot of money if it wasn't necessary. I would highly recommend Jorge and Drain Works for any plumbing needs - they are honest, prompt and fair!! read more