My tankless water heater went into error mode and wouldn't reset. I put out a project request on Yelp.com and Jorge Gomez was the first contractor to respond. His pricing was better than that of other contractors who eventually responded. He came out promptly, diagnosed the issue and offered me options. I opted to replace the worn parts as Mr. Gomez said he could provide a warranty for new parts. He ordered the parts after I electronically approved the quote (very convenient) and came out to make the replacement a couple days later. It turned out that 3 parts were needed, not two - and Mr. Gomez took responsibility for not fully researching my unit. We scheduled a return appointment for no additional trip charge. He arrived for both appointments right on time, was efficient and professional and patiently answered all of my questions. He noticed that my tankless water heater seemed to be struggling with the recirculation pump I'd had installed and he voluntarily did more research and called the manufacturer of my unit for information. He has recommended a modification to my set-up in order to preserve the life of my water heater. The interest and care that Mr. Gomez took in my equipment, budget and comfort were impressive. I definitely will be going to Drain Works for all of my plumbing needs. read more

This company truly cares about their clients. I had a slight leak in the basement and normally wouldn't have called anyone but since I was leaving for vacation I wanted to have it checked out. Someone was at my house within a half hour. He explained everything he was doing and showed me the water on his camera. Very friendly and professional. It ended up just being from my daughter slashing a bunch of water in the bathroom and it going down the A.C. vent. It dried up not too long later. Originally I was charged for the diagnosis which I was bummed about since it ended up being nothing. However, later that evening the owner called after seeing the ticket and talked to me about the call and ended up refunding everything (even though I would have been fine paying a little bit for them coming out to the house) since they never took anything apart and were not there long. Customer service like this is unheard of these days! I will be using this company for any future issues in my house and would highly recommend them to everyone. read more

Our hot water heater (a Bradford White gas unit) ... stopped working the other day. I tried and tried to get the pilot re-light, but it just wouldn't. We called Jorge at Drain Works and he went out of his way on a late Friday afternoon/evening to get out to see us and troubleshoot. He diagnosed the problem, and determined it was the gas valve. He found a local supplier that had one and was back out at our location the very next morning on a Saturday. At a total cost of about 1/4 to 1/3 of what would have been a new water heater, and since the heater does appear to still be in otherwise excellent condition, we decided to go with the gas valve replacement. It's been running great since the fix. I honestly believe that if we had gone anywhere else we would have been looking at multiple days of cold showers, and a much higher bill. We HIGHLY recommend Jorge at Drain Works! read more

I've been searching for a company that would repair a natural gas fireplace in Prince George's County Maryland. Most companies, although advertising that they provide service in the DMV, do not provide service in Prince George's County. One Company who did provide service in the county wanted $250 service fee and $230 maintenance agreement. I finally saw a review of a small company that had actually provided excellent service to someone in Prince George's County (Lanham). I called and spoke with Jorge and was given an appointment date and time. He and his associate arrived at the designated date and time and quickly identified the problem and made the repair, as well as cleaning the interior glass in the fireplace. They were prompt, professional and reasonably priced. I saved several hundred dollars using Drain Works. I highly recommend their services. read more

I just had the nicest experience with Drain Works. I live in an old house with old pipes that get clogged from time to time. My bathtub was completely stopped up. I called them and talked to a nice person who got me on their docket. In the lead-up to the visit, I got a lot of text messages to confirm where the plumber was. The guy who helped me out was Jorge Gomez. He could not have been more pleasant and professional. We walked through the job together and he told me what he was going to do. The price he quoted was very fair. And he fixed the problem in a half hour. He was neat, courteous and efficient. Thank you, Jorge! (This comes after I tried another local DC company that charges A LOT more for the work, their communication was poor, and the guy who came was unable to fix the problem.) read more

I wholeheartedly recommend this company! When our water heater malfunctioned on a Saturday morning, it became evident that we needed a replacement rather than a simple repair. After receiving quotes from several companies, DrainWorks offered a competitive price and the quickest turnaround time for our water heater replacement. They scheduled the installation for two days after their initial assessment. Although the installation turned out to be more complex than expected, requiring an additional part and five extra hours of labor, they honored the original price. This company offers great service, honest pricing, and has a fantastic and friendly staff. My experience with them couldn't have been better, and they will undoubtedly be my go-to choice in the future. read more

I just had a guy named Jorge Gomez arrive to my home today (this morning) and was compelled to leave this positive review. First of all I could not find anyone who was willing to service my area for the life of me, I live near Lanham. I've been looking for help getting this fireplace fixed for months. I found Jeorge yesterday, read all the reviews and thought let me give it a shot to see if all the reviews pan out and wow they are spot on. Jeorge is not only extremely professional and pleasant to do business with but this guy is amazingly smart about fireplaces and breaks everything down, a true expert. He not only resolved my issue 100% but he also gave me detailed safety tips. Thank you Jeorge and hope to work with you again. - Sulayman Touray read more

Jorge was prompt, punctual, and exceptionally knowledgeable. His assessment of a water leak issue was thorough, as he didn't solely rely on my description but meticulously checked all potential sources of the problem. His pricing was honest and fair, presenting multiple options ranging from the basic fix to a complete toilet replacement. Jorge provided his sincere advice on the most cost-effective and durable solution within my budget. It was evident that he prioritized a long-term resolution over a higher-priced payout. Despite working well beyond business hours, he remained dedicated until the job was completed. I highly recommend Jorge and Drainworks for any plumbing needs--they have earned my trust as my go-to plumbers. read more

This company is the real deal! I called them with what I thought was a plumbing issue. Mr. Jorge re-arranged his schedule so that he could come to my house the same day I called. He and Lamond (sp?) arrived at my house exactly when they said, and after reviewing my situation - they were very honest with me and told me that my situation was not, in fact, a plumbing issue. They also gave me suggestions on what I needed to do the rectify the situation!! And as if that were not enough, they did not charge me an arm-and-a-leg for the service visit and consult! Jorge and Lamond (sp?) are the best! I will definitely call them back if/when I have a real plumbing issue! :-) KSW - Laurel, MD read more

For years I struggled with buying bottle water and it was always a pain carrying the cases of water in the house. Drain Works installed a reverse osmosis filter system in my house. The technician informed me that this is the same type of system hospitals and pharmacies use when preparing medications. I did my own research and the tech was %100 correct. My whole family now drinks more water and there is no more lifting heavy cases or having plastic bottles sitting around until recycling day. Thank you Drain Works. read more

Wow, what a fantastic company. We had a major plumbing mess on a Friday , within 2 hours of my call they showed up. Both Jorge the plumber and his crew they were professional, knowledgeable and very pleasant. The work was explained thoroughly,carried out efficiently, and they took care of everything and guided us through the necessary steps going forward. What felt initially overwhelming and awful turned out to be resolved effectively and efficiently in every way. read more

After going back and forth with our home warranty and getting no where. I contacted Jorge for a quote on a new hot water heater. He responded quickly and was able to come out next day to do the install. Jorge and his coworker were courteous and respectful of our home (always putting on shoe covers when entering our home and asking before moving anything). Would def recommend and will call Jorge again with our plumbing needs. read more

Drain Works is the best plumber we've hired in the decades we've lived in our home. Super knowledgeable, friendly, totally committed to good service and making sure repairs were done to our satisfaction. Our house is older and needed some major repairs (including ensuring the sewer line to the street was clear). Jorge handled it all. It's a pleasure having Drain Works on the job--we can't recommend them highly enough! read more

Drainworks Plumbing and Heating of Laurel MD did an excellent job on the installation of my whirlpool tub and all the associated plumbing work. The team was professional, courteous to myself and my family. They answered all questions asked. Drainworks ensured tub was operational before leaving! I wholeheartedly recommend Drainworks Plumbing and Heating and will use them again for any future Plumbing work! read more

I highly recommend this plumber for anyone in the DMV area. Jorge was on time and efficient at locating a leak that had been an issue in one of my bathrooms for quite some time. He provided a reasonable price for his service and also a 1 yr guarantee in his work. His receptionist was polite and provided several scheduling options. I will continue to use his services for my rental properties located in DC. read more

Our hot water heater went out on a Sunday evening.. Jorge and his brother came the very next day and installed our new one. They are both very personable and professional. The next day they followed up to see if everything was still working ok and came back out to address a concern that we had. I have already given their contact information to a neighbor who asked if we would recommend them.. YES! read more

Jorge at Drain Works is fantastic! He has come to my house several times for different issues, given useful advice, and solved a nightmarish shower-leakage problem. He is communicative, punctual, and organized. I believe his prices are fair and clearly communicated, and he does a great job. He is a pleasure to work with and I recommend starting with Drain Works for your plumbing needs. read more

Showed respect for my time by not only coming within time frame but called to say they would arrive toward the later end only to show up earlier than estimated. Courteous, very neat, professional (yet friendly) and willing to instruct and educate. Performed maintenance on gas fireplace and will definitely use again for any jobs that fall under their services. Recommend highly. read more

Jorge from Drain Works is an excellent plumber! We had a continuing water pipe problem that another plumber couldn't fix (yet charged us a lot for his attempts). Jorge diagnosed the issue, took the time to explain the problem to us, suggested several ways to fix it, resolved the issue, and gave us a year-long warranty. The cost is fair, and the overall experience is amazing! read more