Since HEIL Plumbing has been my "go to" residential plumbing service for a number of years, I called them immediately when we had a slow toilet draining issue in the basemernt bathroom. I called HEIL Plumbing when they opened at 07:30 hrs. I got a return call from Allison within 1 hour. She was able to schedule Eric (the younger) to come out the same day between 09:00 hrs and 13:00 hrs. Eric arrived at approximately 09:20 hrs. Eric quickly diagnosed the issue. This time, while he was running diagnostic checks to identify the issue, fortunately, the toilet clog cleared itself. He ran the check a number of times , including running the sink cold water to try to overload the waste line with water, to make sure that the clogged toilet was no longer an issue. Once he was satisfied that all was good, he let me know that the charge for today would be the general diagniostic charge of $95.00. Again, I was extremely satisfied with the entire process, from making an appointment, to Eric's arrival time, his pleasant demeanor and his professional knowledge. I would highly recomment Eric (the younger) with HEIL Plumbing for anyone who has a residential plumbing issue that they need to have addressed by a pleasant, knowledgeable professional. read more

Told me to change the hot water system when it was a maintenance issue. Then baited and switched to an inferior brand when name brand was specifically asked. Of course in the process of the repair, I learned the heater wasn't broken, just have to flush it on a regular basis. read more

I booked a repair assessment, which is very expensive, with the expectation that the expert is as good as described in these reviews. We were very disappointed. The technician did arrive on time, but did not offer any insight to our leak issue other than here's how much Heil would charge for a replacement. The assessment took a minute. We had to spoon-feed questions and answers to get the technician to tell us more of what he saw. The answers did not reflect any expertise or insightful-ness. Wish the assessment was either free or can get a refund. read more

Very honest and friendly company. Jeff was a great tech and did not try to upsell me on unnecessary maintenance. Would high recommend!

Joshua Staruk was excellent. Professional and highly competent. Fixed the interworkings of a shower nozzle that had broken and unclogged the tub. Highly recommend him. read more

Magic! I called Heil and Justin showed up the next day. He didn't try to upsell me. He knows his craft and he was honest. He worked out a solution that fit my budget and exceeded my expectations. Magic! read more

Heil just replaced the guts of my Toto toilet. Took 3 weeks to get the parts but the kicker was a $700 charge to do the job. I screwed up by not asking before he left to order parts so when I saw the charge I paid it. It's flat out overcharging for the service. I requested an invoice broken down by parts and labor surprise they would not do saying it was flat rate. I have had Heil do a couple of jobs but this will definitely be last one they do. read more

Needed a leaking bathtub faucet fixed. Priced over $500+. We declined to have it fixed for that price. We went to Lowe's and got $50 worth of parts. Neighbor fixed the leak. Way overpriced. We would not recommend. read more

After calling two different plumbers and having no shows or no responses - I reached out to Heil Plumbing regarding a leaky faucet in the bathroom. The appointment was scheduled from 7:30am - 11am. True to their word, the guy showed up at EXACTLY 7:30am. First off, props to keeping their appointment time early. Once inside, the guy was able to figure out the problem and gave me a price estimate. I think there was a $99 or fee associated with them coming in the first place, but that amount will be included in the overall fee if you decide to go with them. In any case, the price was much lower than I expected so that was nice. There's more. So after the guy left, it all seemed to work but I still placed one of those water meter readings in case of a leak. It goes off if it detects water. That night, it started going off again. So naturally, I called HP back and asked for them to come back and check it again. I set up the appointment and a different guy came. Turns out, it was most likely residual water that was left underneath the sink that set the water meter off. In any case, the second guy stayed and tested the water multiple times to ensure there as no leaky sink. On top of that, HP did not charge me for having him come out. To HP, I probably seemed like a nuisance of a customer, but I will definitely use them again if needed. read more

I had water leaking into my dining room which appeared to come from the bathroom above. He was in and out in less than an hour. Ripped me off for $733 and only replaced a flange and a wax seal on the toilet in the master bathroom. It started leaking again soon thereafter so I hired someone with a good reputation that's known to be fair and honest. I was afraid to call them to come back in and rip me off again. I had the leak fixed for $250 and it had nothing to do with the toilet . Do yourself a favor and call someone else! read more

I had an excellent experience with Heil Plumbing & HVAC from the ease in making an appointment through the high quality of service provided by my technician Eric Brown. Eric did a thorough evaluation of my outdoor spigots and explained the issues clearly so I understood the current state and his recommendations for fixing the problem. His workmanship was top quality and efficient. He took great care in cleaning the work space. I am very pleased with the new pipes and spigots and would not hesitate to hire Heil Plumbing and Eric in the future. Thank You! read more

Heil's Plumbing is by far the best plumbing provider in the Montgomery County area. Richard, a member of Heil's plumbing team came out just a short while ago and professionally installed a bathroom fixture. Let me also mentioned that he explained exactly what needed to be done, what it would cost and cleaned up after installation. A very impressive service call. Thank you, Richard, read more

Josh, was exceptional. He listened to our concerns and was very diligent not just poke holes in our walls. We will use Heil plumbing again when the need arises. read more

Absolutely the best! Scheduling was easy. Jeff happened to be finishing a job in the area and came out to my mom's in MD right away (I live in VA and did everything remotely). What I thought was just a clogged utility sink in the basement turned out to be a sewage leak! He patiently advised me, talked me through the process of what needs to be done to remedy the situation, was upfront about the cost (which was reasonable), took photos, video, snaked the sewer through the powder room toilet, and gave me a heads up about the condition of the old pipes, recommending how to treat them with TLC. Terrific contractor experience found on Yelp. Professional, personable, reliable, cleaned up work area, good communication, and competitive pricing. HIGHLY recommend! read more

Needed sump pump and battery replacement. Service was prompt and efficient, the technician's advice was honest, and the cost was reasonable. I would definitely use them again. read more

First i want to say when I called for service the person on the phone was so nice and personable, which gives me an indication on how the service will be and then received an email confirmation for my appointment. The technician came on time and actually a bit early which I totally can appreciate. I needed to get my my parents gas line fixed which was leaking near their water heater. They've been suffering in the cold since New Year's Eve since Washington Gas had to shut off the gas. Thank you Heil Plumbing for fixing the issue so quickly and now my parents are now warm and comfortable which eases my worry. read more

What an amazing experience! Total professionalism was shown from the beginning to the end. I got email updates both before the appointment (an email to confirm the date and time) and after the appointment (a thank you email with the invoice) AND I got a text when the technician was 20 minutes out. Plus they were very prompt! You have no idea how much I appreciate that they realize the value of my time. Now about the actual plumbing service. I met them by their truck and you can again tell that they take their job seriously by the organization of the tools and parts within their trucks. I had a clogged toilet and another leaky one. They had back up toilet kits which they brought with them and was in and out in under 45 minutes. Oh and they wore shoe coverings which again I appreciate. Totally will use them again and recommend them to my friends! read more

Heil Plumbing & HVAC - An organized plumber! - Plumbing Near Me - Rockville, Maryland

We had a great experience with Heil Plumbing! Even though our issue wasn't an emergency, they responded quickly--within 24-48 hours--and their $95 service fee was very reasonable. They showed up exactly when scheduled--no delays, no games. What really stood out was Seth, our technician. He was professional, clean, and took the time to clearly explain everything. He fixed our toilet issue efficiently and was done before my wife and I had to jump into our workday and presentations. Really appreciated the smooth, stress-free service. Thanks so much, Seth and the Heil team! read more

I had a basement flood that seemed like a disaster. When I explained the situation, Heil Plumbing came to my house within hours when other places said they were busy for days. I assumed it would be a big and very expensive repair, but immediately they identified the problem as a blocked pipe behind a wall, found a way to snake and fix it without cutting through the wall, and fixed it within a hour for what seemed to be a fair cost. Pretty thankful for Heil and would highly recommend! read more

Had a mystery leak right before leaving out of town for a few days. Heil Plumbing was able to schedule me in immediately. Pro's -Amazing, accommodating, friendly, professional staff. From the person who scheduled me to the plumber who arrived -The scheduler emails a confirmation and a picture of the plumber that will be arriving -Marvin arrived on time with a mask and was ready to find the leak. He assessed the situation and before performing any work he gave me a few "it could be..." scenarios and even a range of the costs. -After finding the source of the leak, Marvin removed all debris, and cleaned the area of any mess (much appreciated) Con's -Wish they would have been upfront of the diagnostic fee when I placed the call for service. Just to give the customer a heads up $$$ I was very satisfied with the quick, professional service I received! So glad I found my regular go to plumbing service! read more

Had a burst pipe and they were the first people I could get in. Really prompt, courteous and reasonably priced. I'll call them again.

very professional, prompt, and communicative, but crazy expensive! was quoted $556 just to snake a kitchen sink

We had Heil Plumbing Rockville help us with gas range installs, water valve fittings, burst water pipes, toilet repairs and installs. Eddie Heil has built a reliable and reputable plumbing business. We highly recommend Eddie and his professional team of plumbers. Thanks Heil Plumbing of Rockville for many years of helping us with our plumbing needs. read more

Jacob came out to do an estimate a week ago and I was very impressed with how thorough he was in both evaluating the setup and explaining to me what he needed to do. He was polite and easy to talk to. When he left I felt very confident in booking a water heater replacement. The replacement was also fantastic. He took great care of my house as he moved things in and out. I really appreciated how he explained what he was doing and what I needed to do to maximize the lifespan of my new water heater. He even made a point to explain what the relevant codes were and what an inspector might look for. The new installation looks great. I will absolutely be a repeat customer. read more

Ike Bagley was professional, explained everything clearly, and friendly. We are extremely happy with the service provided for our sewer backup. Great value as well! read more

Great plumber if you're looking for some work done. They came to replace the water heater, repair some leaking pipes, and install a new wash tub. From the quote to install, it was a positive experience. I would definitely recommend them for any plumbing work you need. read more

Heil Plumbing & HVAC - Plumbing Near Me - Rockville, Maryland

I had to have Heil come out and do more work. Richard and DeMonte were excellent. They came on time and were knowledgeable, thoughtful, professional, pleasant, effective and efficient. I so appreciate it! read more

Not long after purchasing our home, we noticed that our basement shower was draining slowly and backing up. DIY solutions weren't working so we reached out to Heil Plumbing and received a response very quickly. They were able to provide availability and an estimate for the appointment in the same day (all via Yelp chat). The day of the appointment went smoothly, starting with a SMS (w photo) when our plumber was on the way (+1). He was then able to address the issue, provide an estimate, and clear out the drain in less than an hour. If I need plumbing help in the future - I will definitely reach out to Heil Plumbing first! read more

I just wanted to say what fantastic work our plumber Jorge T. did for our shower. We had a bit of a plumbing emergency and just weren't sure what to do. We contacted you and you immediately put us on the list for same-day service. You were very professional on the phone and true to form, Jorge showed up on time and performed the work superbly!!! He was professional, very methodical, and very courteous. Thank you for helping us out of a jam! read more

Using service of this company for the first time. Everything was great from scheduling appointment to fixing the leakage. Scheduling has some flexibility, which is great with my work schedule. And finally price was reasonable, no additional rip off. Awesome company. read more

A year later, we finally got the tile ready for them to return and reinstall the fixtures. Once again, everything went smoothly. I located their phone number, called them up, and reminded them about the earlier service, and they set up an appointment. They were done quickly and answered my questions about installing a bidet in the future. read more

Just a word of caution to anyone else. If you have the money, they will do an excellent job, but there is probably a more cost effective plumber of similar quality out there. All of the personnel were pleasant to deal with. They had an available time slot the day after I called so I took it. The plumber was polite, showed up on time, worked cleanly and efficiently and was able to effectively diagnose and fix the problem. My only gripe is that it felt like the service was over priced. They charged $750 for a service that took less than an hour. The plumber arrived at 8:19 and was gone by 9:10. I understand that the years of experience may have made the job go significantly faster for this particular plumber than for someone with fewer years in the industry. When asked he indicated it was a flat rate for the service and considered to be a 2 hour job. At $750 it feels like a lot. for reference the part being replaced (1" PRV Valve) was roughly $150-250 for me online so likely cheaper from a plumbing supplier. that would make it ~$500 for a 2 hour service. $250/hr for labor, is more than anywhere I know of. if you factor in 10/10 for overhead and profit you're still at ~$200/hr. I know people are entitled to be paid for their time and businesses are entitled to make money for their services, but I do feel like I overpaid and that I should have had at least one other plumber price the work before agreeing to have Heil handle this for me. Don't get me wrong, they did a great job, I just feel like I paid a premium price for them to do so. Maybe they are worth it, but I'll definitely call around next time. read more

What a great experience I had today with Ken from Heil plumbing! He had to fix a totally botched job that the"The Drain Guys" did a month ago and I'm so lucky to have called the right company this time. I would definitely call them the next time I have any plumbing issues! Highly recommend! read more

Heil Plumbing & HVAC - Had a great experience with this company. I wish I had called them for the initial install! I would definitely use them again! - Plumbing Near Me - Rockville, Maryland

Jeff at Heil did a great job - professional, and knowledgeable! I would definitely use Heil again!

They were fast at responding and did a great job repairing two toilets. They even came back to adjust something that we had trouble adjusting. So much appreciated!!! read more

Dave did a great job on the faucet installation. He was careful and I appreciated the care he took with our granite. No scratches.

Responsive, professional, and do quality work but slightly overpriced compared to others.

Great plumbing services. The plumber informed me of the repair needed and offered me a fair price to complete.

Jeff did a fantastic job! Another plumber came in here and told me we needed to get a new hot water heater to stop some flooding/leaking in our basement. Jeff looked at it for a few seconds and told us that our AC water condensation valve was backed up and he just need to snake it. Literally saved us thousabds of dollars. I now have a new plumming company! :-) read more

Based on the numerous online reviews, my husband and I chose Heil Plumbing to perform several plumbing services at our townhome in Gaithersburg. The friendliness and efficient service we received was first-rate, from our initial phone call to paying the final bill. Heil Plumbing sent us Joe, who was stupendous - masterfully skilled and knowledgeable, offering advice and options to our many requests. We had a new Delta faucet system installed in our kitchen sink, which we love, new copper replacement main water valves in the basement, a new freeze-proof outdoor spigot installed through our drywall, masonry wall, and brick, and finally, two new multi-function shower heads and hand showers connected. Joe was meticulous, thorough, and neat as a pin with each undertaking. We were thrilled with Heil's services and pricing, and they will be our company-to-call for all future plumbing needs. They deserve their five-star rating - an excellent, first-class family-owned business. read more