Incredibly disappointed. We made an appointment on Monday to get a toilet installed that Friday ahead of having guests stay with us that weekend. We received an email late Thursday saying they needed to cancel and couldn't reschedule until the following week. They offered no explanation and because the notice was so late we couldn't find an alternative option. They also didn't pick up the phone when we called after receiving the email. Terrible customer service. read more

I used Ben's Plumbing to replace the lead running from my house to the public line as part of DC's lead pipe replacement program. Ben's team responded promptly to my inquiry and Ben came by my house within a day or two to inspect the property and walk me through the process. They completed the job in a few hours, returned the front yard to its original condition after inspection and the job was complete. Overall, the crew did a thorough and professional job. read more

Ben responded to our inquiry really quickly and came out here within the day. He was thoughtful and knowledgeable in assessing the situation, and helpfully explained and talked through the project. His estimate was not the cheapest, but it was a reasonable price. The work was done well, relatively on time, and with minimal interruption. When an issue arose during the project, Ben was quick to respond and come over and work through the issue. While he was here, I had an (easier) plumbing issue come up and he looked and fixed that too. I would use Ben again for all my plumbing needs. read more

Fantastic service. They have a great staff. Erin in the office is super efficient and lovely to deal with. Joel & Wider did wonderful work and were a pleasure to deal with. I could not be happier with the work. Strongly recommend!! read more

I had a pleasure to use Ben's Plumbing for a couple of projects done on the same day. Everything went so professionally from start to end. Starting with Erin with the smoothest possible scheduling, Ben for an extraordinary assessment of the projects that needed to be completed, and all the way to the two different crews (Jimmy, Christian, Joel and Wider) that all showed up with their vigor, enthusiasm, knowledge and ultimate professionalism. Job was completed in the time allotment forecasted and both crews left the work area very clean, commensurate with their pristine performance. In these tough times when companies mainly look at cutting the corners to achieve their bottom line while trading the work quality, this interaction gives me faith that there are still companies around (such as Ben's Plumbing) whose major prerogative continues to be the value of customers' care and their ultimate satisfaction. Miško P. read more

Bottom line up front -- I would hire them again without hesitation. I used Ben's Plumbing, LLC in conjunction with DC's LPRAP Program (Lead Pipe Replacement). Ben's handled all the paperwork and logistics and made it as simple as possible for me. Other than a small scheduling glitch I could not be more pleased with their work. The workers worked hard and did their very best to minimize the disruption and mess that's inevitable. They cleaned everything up before leaving the site each day. I had a very positive experience and appreciate the professionalism of everyone involved. read more

Very satisfied with the lead pipe replacement job Ben's Plumbing did for my home. I went with Ben's because of the plumbers I met with to bid on the job, Ben was the most thorough with the initial estimate, not pushy, and the most considerate. He took his shoes off before entering my home and it's the little things like that which tip the scale in his favor. His crew were friendly, professional and kept me apprised of updates throughout the process. Ben was also present on the job site during the major work. I'd use Ben's Plumbing again. read more

Ben's Plumbing - Plumbing Near Me - Silver Spring, Maryland

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I hired Ben to replace a lead pipe. The project started late and when it began, his team flooded my basement because they forgot to cap the new pipe. I tried calling but he was on vacation that day and for the weekend and his office didn't respond until Monday. He said he would pay for the damage and then ghosted me, didn't return my calls. read more

Ben's Plumbing - Plumbing Near Me - Silver Spring, Maryland

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I had a great experience with Ben's Plumbing. I looked into a few companies to replace a lead water service pipe and ultimately went with Ben's Plumbing. Ben came out and gave me a quick, helpful estimate and description of the work involved. DC has a program that reimburses you up to $2,500 for replacing your lead water service pipe and for the program they have the certified plumber submit all the paperwork. It requires approval from about four different DC government agencies, and Ben's Plumbing navigated the process quickly and seamlessly. Just like Ben said in my initial consultation, the work took one day and they got it all done with trenchless method that minimized the impact to the front yard. It wasn't stressful at all and I'm thrilled my family no longer has to worry about lead in our drinking water! Ben's Plumbing also throws in a free whole-home plumbing inspection, which was helpful since we have a new house. Rob came out and walked me through all the plumbing-related appliances in my house. It was really informative and great way to learn about my house. I got a reasonable estimate for a few various plumbing issues and I look forward to getting those items taken care of by Ben's Plumbing as well. read more

Ben is the best of the best! I have been using Ben since before he started his own company and he is the best contractor I have ever used and an exceptional plumber. He is literally a master of his trade. His work is of the highest quality. He is professional, honest, timely, outstanding communication, reasonably priced, and I have used him for every plumbing need in my house. More recently, he fixed a leak in the basement ceiling that was in an extremely challenging location, but he did an exceptional job and I have had no issues since then. Previously, he installed my reverse osmosis system, water heater, outdoor frost-proof faucet, and several other jobs. Ben has never let me down and is the only plumbing company I will ever use again. If you want exceptional quality work at a reasonable price, you should absolutely use Ben's Plumbing! I would highly recommend him to anyone. Thank you! read more

Ben and his company are absolutely phenomenal. He and his assistant Marco installed a new high-pressure gas line running through the basement of my house to a new tankless water heater and pool water heater. They were professional, courteous, efficient and paid a lot of attention to details and quality. The project was quite complicated. The new gas line had to go throughout the basement, partially through finished ceilings, partially through an open utility room and partially through the garage. Ben had to design a combination of flexible CSST and solid steel gas lines to ensure that the line is sturdy and unbreakable in the garage where it could be hit by car doors, bicycles, just anything and flexible but sturdy running through the parts of the finished basement. After that, Ben and his crew had to replace the water heater with a tankless water heater, install gas pressure regulators, and get a permit. Let me just say that permit approval took seconds, as there were zero issues with the quality of Ben's work. The tankless water heater installation wasn't easy and Ben worked with the heater manufacturer directly to solve its incompatibility with a pump produced by another company (again, solved fast and efficiently). After removing my old water heater, instead of just capping the old lines, Ben rerouted the water pipes and installed two new water line valves at the easy-to-reach height, so it would be easier for me to deal with the house winterization later on. Did I mention that he did this all without raising the original price estimate? Yes, he did. A few minor but important details. Ben and Marco always put shoe coverings on when they walked inside the house. They covered the flooring and stairs with protective tape and protective fabric. They left the house cleaner than when they started the project. Ben and his company are simply phenomenal. Highly, highly recommended. (Attached are a few photos that show the complexity of this installation project.) read more

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After making many calls to replace an ancient leaking galvanized pipe in my basement, Ben's Plumbing came to the rescue. A different plumber told me that he's been in business for 50 years and my pipes were the worst he's even seen. Other plumbers ghosted me. This seemingly insurmountable job was completed by Ben and his crew within a week of me reaching out. Ben is very reliable and responsible. He cares about customer service. He sent his quote in less than 1 hour after the consultation. He also got us through the LPRAP program really quickly to replace some exterior lead pipes. Rob also did some work for us, and he was amazing as well. Highly recommend!! read more

We had a hose connection break in our condo laundry closet and needed to get that fixed/replaced. Ben's Plumbing gave us a very fair price quote and was easy to work with throughout. The timeframe was quick and they did high-quality, thorough work. They replaced all the hoses (not just the broken one) and moved the machines, which we appreciated so we could clean leftover standing water. They even got us a new metal drain pan to replace the cracked plastic one we had before. We liked the personal, local small business touch and had a much better experience with Ben's Plumbing than large "conglomerate" plumbing operations. Would definitely use them again for future plumbing needs. Highly recommend! (Photos are before and after the job.) read more

Ben's Plumbing - Before with broken hose connection - Plumbing Near Me - Silver Spring, Maryland

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Rob has done quite a bit of work for me over the years. He has done a fantastic job for me on every issue. Highly recommend!!!

We had a wonderful experience with Ben! He was very responsive and was able to come to our home for an estimate in a very timely manner. He was incredibly knowledgeable and communicated the next steps in the process very clearly and in a way that we were able to understand. He was very respectful of our space. Overall, we can't imagine a better person to guide us through our lead pipe replacement process! read more

Very responsive and efficient service, from initial call to team coming out on-time and prepared. Doesn't get any better really. Our issue turned out to be very minor, but we didn't want to take any changes with possibility of water damage. They clearly know what they are doing and are personable and fair - never attempted to make the problem seem bigger than it actually was to get more money out of us. The two guys who came out wore she covers etc., without us even asking, and cleaned up the space after they were done. read more

I am extremely satisfied with the work performed in 2 of my bathrooms today. Rob did the work and was courteous, explained everything in a clear manner and was neat. He had everything that he needed and was a pleasure to work with. I would definitely use Ben's Plumbing LLC in the future. read more

Best in DC. Repiped our boiler room and did it on time on budget and top notch work. I've had bad experiences with a few others in the area and the service and quality here is just in a way higher league. Good clear communication. Professional. Polite. Punctual. The best. read more

Rob repaired my hose faucet that froze over the winter. The service was great. Work was clean and complete and was reasonably priced. I would definitely recommend this company. read more

We hired Ben's plumbing to find and fix a leak in our gas dryer line. Their technician Rob came out same day and explained everything calmly and patiently. He didn't pull and punches and explained that the couplings probably were sealed properly originally. He said he was happy to replace the entire line as he would have to take it completely apart to assess anyways. After he took it apart, he reported he was certain the couplings were the problem and they were clearly sealed improperly. He revealed and reinstalled quickly and we haven't had any issues since! I really appreciate his honesty and professionalism. He did what was best for us and was polite, professional and very respectful of our home! He could have replaced the whole line and we wouldn't have know any different! Highly recommend Ben's to anyone looking for honest and professional plumbing service. read more

Ben was so nice, personable and explained everything well. Came on time and was clean and tidy - also wore masks and booties. You get a text when he is in his way so you don't have wonder what arrival time will be. He even fixed a couple other things around the place at no extra charge! I am thrilled and will be using Ben's Plumbing from now on! read more

Had Ben come replace a water line to our fridge. They gave me a quote through yelp, showed up on time, and quickly did the work 100% as expected. Not a complicated job, but they did a great job. read more

Excellent service, quick and efficient, very knowledgeable. Overall- a very good experience! I Would definitely recommend using Ben!

Great customer service. Contacted Ben mid-morning requesting same day service. He responded within 30min and arranged to come over in the afternoon. He completed the job quickly and efficiently, below the estimated price. Many thanks read more

Ben is a pro. He was easy to communicate, provided a fair estimate, and did an excellent job with our project. Highly recommend him.

Ben's Plumbing totally handled our lead service line replacement in Washington DC, including getting application in to perform the work in the DC Water replacement program, plus the needed permits. The crew arrived exactly when they said they would and were very careful about not damaging the yard despite having to dig very far down to locate the pipe. There were complicating factors, such as other pipes running through area, but they got the job done in timely fashion. I would recommend them without reservations. Pleasure to deal with, start to finish. read more

The hot water tank had failed at my rental property. I contacted Ben's and Rob came out in less than 24 hours to replace it. I was very please with the timely response and quality of work. read more

My bathroom tub was leaking and I was watching the water drip through the ceiling. Rob came and made a couple of cuts in the ceiling and found the problem. He and Clinton came three days later and fixed it! They were prompt, friendly, and careful. These guys know what they are doing. Thanks! read more

Rob from Ben's plumbing is very nice, very professional and did a great job, really fast!!

He replaced our garbage disposal a little while ago, and did a great job! He was prompt and courteous. Thank you!

Owner operated- best quote from several local plumbers. Set appt online, came and did as promised. Ben took his time to explain everything, and answered questions I had about unrelated potential problems. I will absolutely be calling them again for any plumbing issues. read more

I've hired Ben twice, once for a clogged toilet and second time for an extensive plumbing job where he added a hookup for a washer (hot/cold/and waste line) in the basement. His quotes were reasonable plus he did great work. He troubleshoots issues, does tidy work, and cleaned up after himself. He's highly recommended. read more

This plumbing service receives my highest recommendation. Ben is very professional, courteous, shows up on time, and communicates very well. He has an old school, small-town demeanor that exudes calm in the midst of a hectic and highfalutin Washington DC populace. Pricing is better than most in the area. The Washington DC area is full of disingenuous service businesses that are quick to offer to fix your soon-to-be catastrophic problem but at exorbitant prices (especially when you have a wealth-implied zip code!). So it is very refreshing to find someone who has integrity. A+++. read more

With no doubt, I 100% plus recommend Ben's Plumbing. With COVID precautions, Ben, and his assistant, spent time to help with various issues from leaky outdoor hose-shut off valve leak to toilet issues. Working with Ben, who is very courteous, reliable, and reasonable, made the experience easy. Do not hesitate to call 240-660-0935. Kathy too is great with information and scheduling. read more

Removed our utility sink in the laundry room and capped pipes behind the wall. High quality work product. Very professional. Would hire Ben again read more

They were great - came on time, cleared out our basement drain, cleaned up, and talked through another potential future project. Friendly and professional. read more

I needed to replace the pop up mechanism in my sink as well as have a battery that fell down the sink removed. Ben answered me almost immediately, gave a quote I was comfortable with, and explained everything clearly. He said he could come the next day at 5, and he arrived EXACTLY at 5 pm. It was almost miraculous. He was so nice and didn't make me feel silly for my plumbing issues. I would 100 percent recommend him and use his services again. read more

Ben is fast, efficient, friendly and reasonably priced. He has none of the overhead of the big name plumbing companies that try to upsell you. He is honest and expert. And he wears a mask and observes appropriate distancing. Call Ben! read more

Ben was amazing: replaced my water heater with no fuss and reasonably priced. Hot water again and no mess. Had a question about the heat and he stopped by the next day to explain everything. Will definitely use him again! read more

I am very pleased with the service we received from Ben's Plumbing. Our kitchen sink was backing up and we discovered a leak as well. After having contacted several plumbers who did not respond to my calls, we were very happy to find Ben doing a repair at a neighbor's house and were able to schedule an appointment for next day. Ben was not only responsive to our issue, he is very knowledgeable, efficient and has fair pricing. I was also pleased that Ben called to notify me of a delay, confirms appointments by text and email and provides a detailed receipt of the work done. I highly recommend Ben and will use him again the next time we have a plumbing issue. read more