I had never heard of Huddle House until I went to Farmville, VA, this Christmas of 2022. The food was amazing, and the service was great. So I looked for one in my home area and found one in Garfield, NJ. This is where everything goes bad. First, what are their hours? Yelp (open till midnight) and Huddle House's website (open till 9 PM) is wrong! I even placed an order for food on their website to pick up at 8:20 PM, which was placed at about 8:10 PM. I was charged, and yes, I am getting a refund, but that still takes time. That is also beside the point.
I judge a business by what they do and do not do. Obviously, someone is not telling corporate what they are doing cause they know that will cause them issues, which is why I wrote to their corporate office. That issue where you subject your customers to long waits for a refund because of your negligence in reporting your actual hours is an issue for me. I can see them come back with we closed at 8:00 PM, but my next question is when was the facility's cleaning done, which leads me to the staff taking shortcuts in cleaning at times just to leave.
If they were already clean before they left, that means they were not busy. Why? I only ask because all those 5-star ratings are probably professional Yelpers doing it more for status and recognition than actually providing a review that shows a potential customer what to look out for.
Maybe the food and service are good, but in a day when people order online for pickups, the Huddle House in Garfield, NJ, has proven they are not ready for prime time. They can not even report their hours correctly, and you can be charged and made to wait for refunds of an order they won't get because no one is there when they reported their own hours to their corporate headquarters, they will be there.
My advice is only to order in person and never give them online business by ordering online so you can save yourself a headache from a real reviewer who doesn't care about a label on their user name on Yelp! read more