I needed another in a hurry as my old one was dying and my daughter needed me to help her due to a medical problem. I called Covina Howard's, after being told by 4 other stores they couldn't help me, and spoke to Anthony who went above and beyond to get me ​the refrigerator I really wanted. It came in time for me to get it set up and be there for my daughter. I can't thank him enough! read more

Manager Bryan and staff Anthony were the most helpful people! Last week we bought a portable AC. It was LG brand and thought it would be good. However it is a piece of trAsh! Howard's has the best price for the same model sold at home depot. They are at least $200 less! Today we called Bryan to return the item coz it is bad. He allowed us to. Hey this is not their fault they are only the retailer. It is LG's fault. Bryan was kind enough to help us and refunded us the $. I love supporting local store like Howard! I will go again to buy other appliances. read more

Although we had received a much better deal from another store, we chose to still go with Howard's due to their excellent customer service. Sometimes, the relationship weighs more than money. Special shout-out to Edward :) They deserve my first Yelp review! read more

Do not buy Samsung. I purchased a dishwasher, microwave and range. All 3 appliances failed. Howard's does not provide service. I have spent at a minimum 6 hours talking to the Phillipines and Dominican Republic trying to resolve the problems and over 3 months. After 8 service calls I finally received a refund for the dishwasher they could not fix. It took 3 visits to fix microwave. Hopefully it is fixed. Still trying to get range flame adjusted. read more

So glad my wife's family have been loyal Howard's customers for decades & now I see why. Can't think of a worse time to have to order major appliances, but believe me, Howard's delivery times were better than anywhere else, and their customer service has been top-notch throughout! When our new refrigerator (Howard's was also the only retailer that could even find the model we wanted) was delayed, Store Manager Brian arranged for a loaner and saved us another couple hundred dollars' in frozen food! Bottom line: Brian & Co. did whatever they could to help us out, & when there were supply-chain or scheduling difficulties, they helped out even more! Highly recommended. read more

Bought a few items over past two weeks- both ti Ed the sales guys were awesome! Second visit was with Caleb B. He made the sale easy and was very knowledgeable! Hadn't purchased here in years, but will surely be back! read more

This store Covina ca is by far the worst for customer service or satisfaction. I purchased several appliances and each appliance I received, either damaged or not working right. The one appliance that I do really need I still have not received. My bill was over 10,000.00 dollars which as been paid off. No niece have they said let me refund you your money or you don't have to pay until you receive all your appliances. Now that Howard's has there money form you they don't care about the customer except to see if you want to buy warranty service for stuff I don't have. No once do they call and say let me find you another appliance that you can get it soon. Instead they don't even return your calls. Howard's is over price and the service is bad because they know that there are no more other appliances store to compete against. Good luck but would find someone else for your appliance purchase. I will after I ever get my refrigerator from them read more

service was great, very friendly and knowledgeable staff and just what we needed in a washer/dryer stack unit. And it was on sale! We have purchased from Howard's before and would do so again. Highly recommended read more

We worked with Edward. He gave us ample time to navigate the store and meander on our own. We appreciated the customer service and his willingness to explain the various products. We left feeling accomplished with a great deal and fridge, washing machine, and dryer. Will definitely be back soon for a stove and television. Thanks for the great hosting Edward! read more

Howard's looks like manipulates customer rating online. Because, our experience with Howards Covina (Citrus ave) branch was awful. The sales/manager Anthony shows off as if the customers are at his mercy. We have purchased an item on July 4th sale. He made sure the item gets delayed in shipping, avoided our phone calls & denied receiving them, finally, forced us to take the time from our busy schedule to show up at the store, only to cancel our order, after 2 months of waiting. Now, we lost the July 4th price of the item & our valuable time. When we tried to call the so-called toll free number to track out item, none of the reps had any clue about our order number, or when it was arriving. In person, Anthony just threw a reluctant apology and gave us only one option: "if you want to cancel, you cancel..." other than waiting around yet again, and getting bounced around by his 'customer service' team. He blatantly lied that he has never received our calls, where as we have clearly talked to his associates at the store 2wice & they said he'd get back to us. We strongly discourage any customers to visit this store & give this branch any undserved business. If you want to keep your time, money & energies, avoid this manager & store all together. We are wondering why & how the heck this kind of performance is tolerated by Howards - if it's any other company, he'd have been kicked out by now. read more

We appreciate Howard's because they carry the Speed Queen top load washer machines. There is nothing made better !! Thanks Howard's!!

Went to Howards appliances and Patrick was great if you need appliances go see Patrick great customer service very nice and very welcoming .

It's a great experience to buy my washer and dryer from Patrick at Howard in Covina. He was very patients and professional to do what the customer's needs. I will recommend people to look for gim to buy your next application over there! read more

The associates in this location has helped us tremendously. Each person that helped us has the knowledge on what best fits our needs. I plan on going back when I need new appliances. Thank you Howards for your help. read more

We bought a microwave oven on Saturday October 2, 2021 and included delivery and installation which cost us $150.00 for the installation, the installation was scheduled for Tuesday October 5, we were supposed to get a call 3 hours in anticipation to alert us to make sure we were home. We called the Howards store, they had no idea what we were talking about, this company is scamming people. Please don't patronize this company, you'll loose your time and maybe even your $. We canceled the purchase, BUYER BEWARE read more

Purchased a new refrigerator on Monday with delivery scheduled for today, Friday. Here I sit with no refrigerator. Was told they screwed up and the order to deliver was never placed. Glad I took the day off work to wait all day for nothing. Do yourself a favor and call the day before and confirm you are scheduled for delivery. Not a very good start to this experience. read more

5-star service from Andrew! Our drier died and we were in a crunch to get a replacement. We had already done some research and knew what we wanted. Andrew really took care of us to ensure that we got the washer/drier & had it delivered as soon as possible. We had some further questions regarding availability & deliver & the manager, Jessica was very helpful. Very happy with the service we got from Andrew. read more

I'll start with saying that my trip into Howard's was nothing short from pleasant. My parents got my wife and I a new fridge for our new condo, which was "traditional depth" and it blocked one of our drawers from pulling out. I came into the store and spoke with Armando about switching it out for the same model but at "counter depth". He made the whole process extremely easy and was able to get it switched out the very next day, I would definitely recommend this location and company for any of your appliance needs! read more

An AMAZING experience at Howard's in Covina !!! Jessica, assistant general manager, assisted me in purchasing several appliances bc of a kitchen remodel. Jessica was very courteous, very knowledgeable, showed me several models before my final decision, explained all the features of each appliance, went "above and beyond' for me, and gave EXCEPTIONAL customer service !!! Highly recommend this Howard's for all your appliances ! read more

They only get one start because they are very nice when you are purchasing but the moment you have a problem they treat you like a complete stranger. I just bought a Samsung dishwasher two days ago and when I installed it, it didn't work at all, I called them back to let them know of the issue and instantly they told me to call Samsung because they are not authorized dealer. I wanted to return it and now they want to charge read more

Howard's - Appliances Near Me - Covina, California

Gilbet at the Covina location was so helpful in placing my order. I needed to order a refrigerator for work as we were opening a new office and I called Howard's for 5 days straight trying to place an order. Once I got to Gilbert, the process was easy. He was personable, knowledgeable, and helped get a refrigerator transferred and delivered in the needed time frame. Thank you Gilbert for your support! read more

Needed to buy a new dryer right away. Called Howards and spoke to Deanna. The phones there were ringing off the hook and she took all the time I needed to make the right purchase over the phone. She found me a washer and a dryer with a rebate. They were in stock and will be delivered in two days. Excellent service, and very pleasant to work with. Thank you Deanna for such a great transaction during this pandemic. read more

Had a great experience shopping for a Dishwasher & Microwave Oven at Howard's in Covina, our salesman Patrick Henry was knowledgeable of the appliance he was selling us. If ever I need another appliance I will be shopping at Howard's! read more

Went in looking for a microwave and came out with a microwave and a GE Profile Refrigerator. Our salesman Gilbert Gonzales was not only knowledgeable, but patient and definitely not pushy. Their delivery team was also outstanding. They were quick and took time explaining how features worked. I will definitely go back again. read more

Howard's saves the day! I had purchased appliances at another company and it was a disaster - I was waiting and waiting and had no idea when or if my appliances were ever going to arrive. I decided to cancel that order and went to Howard's in Covina where Edward made my day. They had exactly the appliances I wanted and I got them delivered the NEXT DAY with FREE delivery and at better prices. Also, Howard's is an employee-owned business! We should all look to support employee-Owens business! HIGHLY RECOMMEND! read more

Edward at the Covina Store is awesome! Always willing to help. Very upbeat and friendly and willing to go the extra mile. I would highly recommend popping into the Covina Store if you are shopping appliances. You will be treated as a valued customer and will always have a friendly face to talk to. You will receive the one on one service from A to Z and will not be passed around to different reps like you would from a big corporation. I give this store and customer service a solid 10+!​​​ read more

Patrick was Great!!! Every company need a Patrick!!! Very helpful, explained , very knowledge, about the product, we are happy

Came in to Howard's for Labor Day sales walked off with a washer and dryer for a great price. Caleb was a big help great customer service

Great service and helpful salespeople. Delivery experience is top notch. Great selection and good pricing.

The store manager, Anthony, provided excellent customer service and was very helpful. I will be returning for all my future appliance needs. read more

It was a very good buying experience. Anthony was very thorough and got me exactly what I wanted at a great price! No pressure, no hassle, and great customer service! read more

Howard's - Appliances Near Me - Covina, California

Our 3 year old Samsung french door refrigerator was not cooling anymore. It would cost about $500 to get it fix and the repair man stated there was no guarantee that it will not break again. He recommended it's wiser to purchase a new refrigerator. I looked online, Best Buy, Lowes, Home Depot, etc and most units are backordered or out of stock. We decided to check out Howard's Appliances and we found a unit that was in stock and ready to deliver in a few days. Overall the experience was great and the salesperson was also wonderful. The delivery came on time, the unit was intact, and the delivery men was very helpful. I would definitely recommend Howard's Appliances to my family and friends. read more

Awesome job by everyone! Carlos & Tony amazing. Thank you!

Great services, honest and delivered on a hard to find special order fridge which in these times is a rare thing to do.

Amazing Customer Service our salesman Edward was so helpful and worked with us on every aspect and concerns. read more

We had an awesome experience at the Covina, Howard's. Thank you Anthony for your incredible customer service.

My entire experience with Howard's has been excellent. My salesperson, Deeann Haveman, was kind, knowledgeable, and efficient. Finding and ordering a new refrigerator from her was quick and easy. The two installers who came, Alex and Leo, were friendly and capable. I had been told that I might have to order my refrigerator, but Howard's has a large inventory that is ready to sell and install. Don't go anywhere else for an applicance. read more

Great prices/they delivered on my schedule/Amazing customer service by Edward when I first called and when I arrived at their store; delivery personnel very professional and knowledgeable. read more

We would like to thank Mike Collins for such a great customer experience. He was professional, courteous, patient, helpful and personable. Earlier we had horrendous experience with a competitor's installators and their supervisors. After paying all fees for a refrigerator we were surprised when they refused to install the refrigerator because we supposedly did not have the correct apparatus they required for hook up. We did have one but they were unfamiliar with it. While at Howard's we related this experience and how we felt no reasonable options were presented to us by the installers. Mike related that the requirements that were related to us are used by Howard's installers and others but options were possible because we had a valve hookup. We cancelled previous purchase from competitor. The refrigerator was delivered today after we bought it yesterday without incident. Everything went smoothly with hook up of ice/water values. Installers were courteous and helpful. We thank everyone again. We will be shopping at Howard's in the future. read more

I bought a $899plus microwave by Samsung and instead of getting help or serviced was sent to Samsung... Why do I have to do that if I bought from you? Don't they have techs to service? And Rose (incompetent) did nothing "I can give you Samsung's number" like really? Don't buy of Howard's they don't help! Now I'm stuck with a broken microwave. Don't buy Samsung! Sucks! Howard sucks! read more