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    Ashley Store

    3.3 (1.4k reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Debbie W.

    Large store full of beautiful furniture. They have everything from couches to dining tables, side tables, office desks, rugs and much more. I love that they place sets together that seem to go with each other. It really helped me visualize what our living room might look like. When we entered we were greeted by a nice sales rep who gave us the layout of the space and let us look around ourselves. We found a few couches that we really loved, unfortunately they didn't have many couch displays that included storage. Would highly recommend if you're shopping for furniture!

    M F.

    We received a torn couch piece. Called the store..no answer Called the warranty...no answer They actually hang up on you via their AI..you can't hold on the line.

    Eddie C.

    Terrible customer service. They shipped and installed a bed frame with the wrong feet and after a month of calling they are saying the part is backordered and might have to wait another month? Are you kidding me? It would be faster to just re-order the same bed and initiate a return than to wait for two footboard feet. Absolutely ridiculous. Their customer service is nothing but offshore agents with terribly broken English who just repeat the same stuff off their little scripts over and over. Useless. They would get 0 stars if I could.

    torn side furniture

    Used, Damaged Furniture & Months disregard. Our experience with Ashley Furniture HomeStore has been completely unacceptable. We purchased a white 5-piece sectional, and what was delivered was dirty, torn, and clearly used. This was not a minor issue -- the furniture looked as though it had already been in someone else's home. This situation has now dragged on for over THREE MONTHS. We have repeatedly tried to resolve this, only to be told there is no management available, no corporate address, and no corporate phone number to contact. We were assured that someone from the "escalation department" would reach out to us -- that has not happened. Instead, we've been given false promises, passed around, and completely ignored. The amount of time and effort wasted trying to correct a problem that never should have occurred is unbelievable. We have photos documenting the condition of the couch at delivery. This location shows a total lack of accountability and respect for its customers. I regret ever doing business here and strongly warn others to avoid this store unless you want months of frustration and zero resolution.

    After 5 minutes in our home, we realized it did not fit!    THEY ARE NOT ALLOWING US TO RETURN IT...  buyer beware!
    Brian G.

    THE FOLLOWING REVIEW IS WHAT I HAVE WRITTEN, AND IS OUR EXPERIENCE. MY wife will have me take all these bad reviews down if they just return this stupid chair, AS THEY LISTED ON THE WEBSITE! I have no faith in them, but I would do that if they helped out my wife. AMAZINGLY horrible store! WITHIN FIVE MINUTES OF HAVING A CHAIR , even though it looked small in the massive showroom, WE KNEW IT DID NOT FIT OUR SPACE AND PUT IT BACK IN THE BOX TO RETURN. NOW...After 3 weeks of trying to return this chair, they are still refusing to return it or at least do an even exchange. AND Now, they are sending texts saying another chair is being delivered! A second chair of the same make and model, UGH REALLY! We just want to return this chair and get a chair that fits our space! NOT THE SAME CHAIR AGAIN! OBVIOUSLY, The staff at this store are horribly incompetent. I would not waste my time BUYING ANYTHING HERE. They say on the website that they have a return policy. My wife simply bought a chair. It does not fit our space at all, SO IT WAS PUT BACK IN THE BOX! The website lead us to believe and understood we could exchange it within 3 days. THIS IS NOT THE CASE, THEY DO NOT RETURN THINGS FOR ANY REASON! We just wanted to exchange it for a different chair and we could not. Do not let a salesman talk you into buying ANYTHING at the store. They are all smiles like a shiny penny, but salespeople are horrible misleading. READ THE FINE PRINT, NO RETURNS OR EXCHANGES, EVEN THOUGH THE WEBSITE STATES THAT YOU CAN!!!! 3 DAYS MEANS NOTHING! And, yes, customer service will reach out to you... which is total nonsense because they don't want to help you at all. It's a ploy to ignore you. ALL this to get you to keep a chair even though they say you can return it or exchange it. Honestly go someplace else this place stinks. They have screwed themselves, I have a house to furnish. Im going elsewhere... learn from my costly mistake of buying from ASHLEY FURNITURE in Covina!

    Thread started to unravel making a hole
    Juan S.

    I would give 0 stars if I could This store is a scam! I came in to shop for a few things I needed for my home late may. My intention was never to buy my mattress here, but since I was already there I decided to put my trust into this store and purchase my mattress with the adjusting frame. I spent a few thousand dollars here, and my intention was to go back and buy my dining room set next month. However, I had called this store early June because as I was changing my mattress cover, I noticed threads that were unraveling. I immediately let them know because I have only had this mattress for a few weeks. The rep told me everything will be figured out and that they were going to send a technician to my home to inspect the mattress. Mind you, I sleep alone. I do not have animals, pets nothing which I communicated with the rep and he understood. It was simply a defect. I told the rep I would tape it for the time being so the holes don't get any bigger. He said that is fine and to not worry about anything. They scheduled my inspection for 2 weeks!!! They claimed that was the soonest they had. 2 days before the inspection, the inspection was cancelled due to "a thorough inspection" they decided that the "damage" was not covered under my warranty. This is crazy!!! What thorough inspection?? They cancelled the inspection!!!! They refused to keep this appointment for the inspection, so now I'm stuck with a mattress with holes future bed bugs and bacteria that will seep into the mattress. For two weeks I was stuck waiting for this inspection with holes in my mattress, how is it okay to let your customer sleep on a mattress with holes which will attract bacteria to seep in. I spent thousands in this store to get a defected product and no help from the store to remedy this issue!!! They are a complete scam! I should have went to sit n sleep down the street from Ashley. They don't want to answer my calls nor transfer me to a manager. I was put on hold a few times and was hung up on several times. All I needed them to do was go through with the inspection as they scheduled so that we can then speak about how to we can fix this issue. I need them to contact me in order to fix this now. This is a warning... Do not shop here!!

    Cleaning kit
    Judy S.

    Buyer beware of the reguard 5 year protection plan. I purchased a sectional sofa equipped with 3 recliners. The salesperson told me that they offered a 5 year protection plan that cost $389.00 but it would protect the recliners if anything went wrong and also among several other things it covered damage from human or pet accidents. The salesperson seemed to really push the protection plan and because it had recliners and I have dogs I decided to purchase the plan. Well we received the sofa as planned . 6 months after purchase my dog urinated on the sofa. I was pretty upset because of the new sofa but I was thankful i purchased the protection plan. When I called to file the claim I got the run around. They asked for pictures of the serial number which are located underneath the sofa and because it's a sectional it has 3 different serial numbers difficult to locate and photograph . The sectional is very heavy and they required photos. Well we managed to photograph the serial #'s using a scope and sent in the information . They took over 2 weeks to reply only after I kept calling and they said they decided to mail me a cleaning kit so I could clean it myself and not a professional cleaning service. I could of saved the $389 and bought a can myself. I hope I never need the protection plan because it seems to be a fraudulent policy. I still had to wait 10 days to receive my kit. I have attached the policy they show you and what I received.

    SIMON B.

    Horrible experience at this location. Please please please shop elsewhere! I spent $9,500 on pure garbage, money gone down the drain. End table I ordered was delivered broken had to send another one took a week. Drawer on the bottom of the bed was also broken. Had to send technician out to "fix" it. A week later I removed the mattress to clean the bottom of the bed and I found the bottom of the frame broken. They need to send the replacement parts out and a technician to "fit" it. Came to the store and I was suggested to purchase a Bunkie Board to help evenly distribute the weight on the bed. I was given this at cost and store manager Victor said. "We're not making money on this, it should be $150 but I'm giving it to you for $50." Dude, take care of your customers! Victor, you're a joke of a manager!

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    Ashley Store Reviews in Other Languages

    Ask the Community - Ashley Store

    I purchased a living room set here and I have it scheduled to deliver late July is there any way we can pick up at the warehouse? Because the delivery date is too late

    Yes but I recommend that you inspect your item before leaving for any defects. Ashley's will not send a technician or deliver furniture for an exchange.

    Don’t See Your Question? Ask Away!

    Review Highlights - Ashley Store

    Mike Costello was professional, friendly, showed me just what I was looking for and DID NOT pressure me at all.

    Mentioned in 20 reviews

    Read more highlights

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    2.3(179 reviews)
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    My husband and I have been looking for patio furniture online for the last couple of weeks and were…read morehaving a difficult time trying to agree on a patio set we both liked. On a whim, we decided to check out the Cabo patio set tonight around 7:00 p.m. We were instantly greeted with a warm welcome. I have never been to Jerome's Furniture store before, I was impressed with their showroom selection. After about 10-15 minutes of testing out the comfort of the different patio cushions, we instantly fell in love with their Cabo 5-piece sectional and Nesting Cocktail Ottoman Set (it is definitely more pricey than I was hoping for, so we hope the quality will make up for the higher price) You can't go wrong with the comfort of this outdoor patio set. After being in the store for about 15 minutes, we were greeted by another gentleman named, Beto Toribio who kindly gave us the quote with and without the 5-year warranty. For another $229 you have a warranty good for 5 years in case the patio set breaks or the cushions tear! So, we definitely had to get it. Thank you Beto for your kindness, patience, and mindfulness during the whole experience. It is very rare you come across salespeople like Beto who kindly walks you through the whole process. We can't wait to receive our furniture in 2-3 weeks! If you are looking for a superb furniture buying experience check out Jerome's Furniture and ask for BETO TORIBIO! You will be in great hands!

    My 82 year-old mother-in-law bought a sectional here and was sold an "insurance plan" that covers…read more"everything" for $290. When she and my sister-in-law tried to file a claim for crappy furniture and workmanship they were told that the "plan" doesn't cover slipping of cushions before the furniture was even inspected. This was 15 months after delivery, so February of 2025. We Have been trying to get them to come back out because it's not an issue of a slipped cushion, but rather shoddy workmanship and subpar furniture, not worth the $2500 price tag. We have been dealing directly with the store manager who said he would help escalate and had done nothing until January 2026. He assisted getting us in touch with a liaison for their FCP yet nothing, so we went back on 2/16/26 and spoke with the store manager again who set us up with Alyssa in customer service there at the store. We had to go through the whole story and timeline once again. Meanwhile, the store manager says it would be easiest to just "swap out the piece, but too bad we don't have it any longer". Why in the hell was that not offered at the beginning? They string you along for months and months then deny the claim. Elder abuse at work here, easy prey. They see and elderly woman and tell her that the "insurance plan" covers "everything" and get her on the hook for $290 plus the price of crappy furniture. DO NOT BUY ANYTHING FROM JEROME'S!!!

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    Living Spaces - New recliner sofa and chair

    Living Spaces

    2.2(729 reviews)
    8.3 mi
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    We finally made our purchase at Living Spaces and so far are very happy. Our leather recliner sofa…read moreand recliner are beautiful and comfortable. We did not feel the extended warranty was a worthwhile option but are hoping for the best. Flexsteel has its own detailed warranty and since we've never had a good extended warranty experience in the last thirty years (auto, appliances, electronics etc.) we feel like rolling the dice and paying for any repairs would offset the high price of the extended warranty offered. I have to say the shopping experience at Living spaces was the best of all other furniture stores we visited. There was no pressure and delivery was on time and exceptional. Maybe we were just lucky but we will return to Living Spaces for any future purchases.

    This was an EXTREMELY disappointing purchase and customer service experience. My household…read morepurchased the Imani Brown Modern table, and the first tabletop arrived with a weirdly shiny oil or lacquer stain on one circle half. We called customer service and they agreed to send us a replacement tabletop. The second tabletop still had issues. This time, the wood had a distinctly distressed look, which isn't evident in their online stock photos and wasn't found on the first tabletop. There were odd splotches of white ingrained in the wood across various patches of the tabletop. There was no consistency in the white splotches. It made the tabletop look very worn, when it should have been brand new. We contacted the customer service line again to see what they could do to resolve the situation. They refused to provide a discount, claiming this was just a natural part of the wood and that there were no defects. We completely disagree. They said we could swap for a 3rd tabletop due to "preference" but would be charged another delivery fee. Why should we have to pay a delivery fee for what could very well be another problematic tabletop? No thank you. We're done spending money on worn out furniture. My household was hoping to furnish our home with more items. From this awful experience, no future furniture will be coming from Living Spaces. Over an $800 tabletop, Living Spaces has lost themselves a return customer. We will be discouraging friends and family from purchasing from Living spaces. For those reading, you are better off going somewhere else for your furniture needs. Living Spaces' poor quality and even poorer phone customer service aren't worth the headache. TLDR: Don't bother with Living Spaces. Poor quality and poor customer service.

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    Ashley Store - furniture - Updated May 2026

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