We had a great experience working with Bill Steiner at Ortho Mattress. From the moment we walked in, he provided excellent service--friendly, attentive, and never pushy. His salesmanship really stood out; he took the time to understand what we were looking for and guided us through the options with clear, honest explanations. Thanks to his help, we found the perfect bed, and we couldn't be happier with the quality and comfort. The whole process felt smooth and stress-free. If you're looking for someone knowledgeable and genuinely helpful, Bill is the person to see. Highly recommend! read more

Ortho Mattress - Amer and Fran - Furniture Stores Near Me - Glendora, California

Bill made it super easy in buying a mattress. He was super transparent and was able to find us a perfect match for our sleeping needs. We got a great deal and her extremely happy with our purchase. read more

Last week I had the pleasure of visiting Ortho Mattress in Glendora, CA. I was greeted by Bill, who was very professional and knowledgeable. He helped me to select the perfect King-sized bed for my new home. Not only was it delivered quickly, but the size suites my suits my space perfectly and I have never slept better. Thank you! read more

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We bought 2 mattresses today! Bill was so helpful & funny! was a most pleasurable experience. Customer service is very important to me, especially when spending that amount of money. I highly recommend this store. read more

Had Great experience at Ortho Mattress, in the Glendora Store. Bill, wasn't a pushes sale person. Thank God! read more

Bill met us and walked us through the different stages of what we said we were looking for! He made us feel very comfortable and gave us time to think about our choices! He was very good about everything we said we wanted and needed to make it comfortable and in our budget!!! We are pretty happy about our choices! King size, medium firm! We were referred by our neighbors, the Chambers. read more

I have never mattress shopped ever in my life but Bill the salesman was very helpful and he was a fun person to be around. If you need a mattress, make your experience better and make sure Bill is there to help you !!! read more

Bill was so helpful picking out the right mattress for us. He explained things very well and I felt good about my decision to purchase. Delivery was smooth and we couldn't be happier. read more

I want to talk the excellent services I received from Daniel at the Glendora's Store. He was very professional, friendly and knowledgeable about all products at the store. He has a very nice customer service aptitude and most importantly, the patience to answer any questions. Thank you, Daniel, for the great experience you gave us. read more

Zaman help me buy my mattress. I got great mattress for best price. I would recommend this place for everyone looking for great mattress.

I had been putting off getting a mattress for many years and last week I finally pulled the trigger. When I walked into the showroom, I was greeted by Bill. Now I'm accustomed to salespeople, especially those working on commission, and the tactics they will employ to "close" the deal. From the very start, Bill was very different from your typical salesperson. When I arrived at the showroom I was the only customer. Over the next hour or so, Bill walked me through the variations of beds and what was best for my back. His professionalism and dedication to what he does was simply outstanding and stellar. His patience and diligence, and ensuring that I had all the information that I needed was a breath or fresh air. There was no pressure to "close" the deal NOW!! There was no pushing of products, and no rush to close the deal. He walked me through the entire process and made my decision to return the next day to purchase the bed and mattress a wise decision. Bill was a breath of fresh air and a credit to his industry. The only complaint I have is their outdated compute operating system. No one, and I mean no one uses the DOS application since the late '80s. However, it appears their lack of computer technology translates into savings for the consumer. So, I guess my complaint about the computer system is a minor thing compared to the savings I received from ortho. read more

Reno is a very helpful person hopefully our new mattress will really make a difference in our sleep

if I could give a zero I would. WORST EVER !!!!!!!!!!! Salesman Bill was helpful in the beginning for the sale of course. Then the delivery, did not show up on time which I get people get late but then to not show up with the entire order... I sent everything back and now here I sit over a week later with no refund to my card, even though they said they would rush, nothing, I call and all I get is oh really let me check and I'll call you back, that call back never comes !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It's a shame as I bought another bed from them with no problem but will never go there again. read more

The first time walking in Reno was a great help. Very patient with us. There was a great selection of mattresses. Really appreciate Reno's help along with Bills help. read more

Customer Service in the store when you buy is amazing. But four months later your Matress is sinking and you have to pay $165 in order to get it replaced with the 10 year warranty. So they charge $65 for an inspection where they have to go to your house Check the mattress, check the frame. Then you have to pay $100 to get it replaced if you qualify. If you don't qualify you're out of $65 and you're only allowed to four replacements in the 10 year warranty. They make it sound so wonderful, but it's all fake information. I got a hybrid Matress in April. It started sinking in September 2024. $700 plus delivery it ended up being about $900. What a waist of money and time. read more

WARNING !! Be extremely careful when buying a mattress especially from Ortho. Also consider finding a different manufacturer other than Aireloom. It is an overpriced piece of garbage with a false warranty. While I found Bill to be knowledgeable and friendly, I laid down for their program while spending $5400 for a mattress that created a back pain that I have never had before. From day 1 I started getting the pain but thought that I need to adjust to the mattress. I ended up making weekly visits to a chiropractor and even ended up going to my Dr for xrays, CT scan and MRI to find out what is going on?? I am a completely healthy 67 year old man with no medical issues until now. Both my Dr and 2 different chiropractors confirmed that my pains were probably caused by my mattress. I went on vacation for 4 days and noticed that sleeping on a Beautyrest mattress in the hotel room, that all of my back pain was gone immediately. The night I got home and went to bed, once again my backpain started immediately. I reached out to Ortho and they sent out an expert to check my mattress. This man showed me the deficiencies in the mattress, he identified 2 low spots, 1 high spot and multiple soft spots. Once he turned in his report I received a letter from the manufacture turning down my claim. Keep in mind that this mattress isn't even 1 year old. So basically I spent $5400 for a piece of garbage with no warranty. With some research I have found that this piece of junk only costs the manufacturer approx $600 to produce. Nice mark up. I already spoke with an attorney and we are going to sue both Ortho and Aireloom aka E.S. Kluft & Company Inc read more

I should have trusted my gut feeling on this purchase...I brought a Cal King, frame and box spring for over $1300 and less than a year later the mattress is warped, no longer firm (I bought extra firm to start with) and come to find out the box spring is made of a cheap cardboard underneath. I found this out as I was changing my sheets, lifted up the mattress and noticed the box sounded hollow...sure enough cardboard. I have read prior reviews on the same thing happening to others less than a year in and trying to return the mattress being incredibly difficult with no luck in having the company assist or deny their claim. Very disappointed and I can now see why their initial push in sales is due to wanting to sell low quality mattresses for a high profit. read more

Bill was great!! He was super knowledgeable about the different mattresses, and really helped us find what we were looking for. 10/10 would recommend. read more

Bill is always super friendly and helpful! I've got two Ortho mattresses now from this location and we love both! I would 1000% recommend! Great prices and easy delivery. read more

My wife and I just bought a king size bed from the Ortho Mattress in Glendora. We are satisfied with our new bed and the excellent customer service we received from Daniel. Overall very efficient and easy process. -Roberto and Estela read more

Fast friendly service great products and free delivery. Stop by if you need a mattress read more

Although I didn't find what I was looking for, the salesman working here was exceeding friendly and helpful for what I was trying to find by giving me directions and locations for mattress toppers. As I walked out, I tried some of the mattresses and to my surprise, they were of great comfort and quality! Would recommend to friends and family!! read more

My wife and I visited ortho mattress a week ago and Bill was helping us. He was very friendly and knowledgeable and honest very satisfied with our new bed. I will be going back to buy another one for my other room. Thanks again. read more

My husband and I went into the store on Saturday afternoon to get a low cost queen size mattress. Bill was working that day and he was so helpful and patient with us. We let him know exactly what we wanted and served us perfectly! I'm so happy we went in that day and met Bill. My husband and I went home and were in such awe that I went back yesterday to purchase the mattress. He helped me out so much and felt like an honest salesmen. I didn't feel like I was being forced to purchase something or nervous about saying no to something. Major shout out to Bill!!! read more

Good experience buying from a Good salesman Bill, explaining everything and no high pressure sale, very friendly and very satisfied with the service. Thanks Bill! read more

Bill was super helpful and friendly when I came into get a new mattress. The mattress I originally selected wasn't right for me, he let me try a couple more and I was able to select one that I really am comfortable with . He wasn't pushy on which one to buy either. More like which one is more comfortable to me. read more

Reno was extremely helpful and worked with my patents to make sure they were happy with their mattress selection.

Went in for warranty service and met w/ Lisa Marie, store mgr. She was friendly and gave us what we nneded to know . While there we took a look at the latest mattress options and we rec'd good info about them. Thanks Lisa Marie. read more

Zaman is a really helpful. He has great customer service. Help us with stay in our budget.

Had a great experience buying the mattress in July 2021 as Bill is a great salesman. Didn't have a great experience with the mattress but their willingness to remedy the situation earns them 5 stars. Thank you Bill and Christian for working with me and coming up with an agreeable resolution. I am truly grateful for your kindness and understanding, they are much appreciated during this difficult time after loosing my husband. read more

DO NOT SHOP HERE. UNPROFESSIONAL. UNETHICAL. RUDE. Don't shop here unless you want to get insulted and ripped off. Go to Mattress Firm or Ashley Furniture! We bought a $5,000 mattress from Ortho knowing we had 100 days to exchange for a different one. These guys are crooks and liars. The worst thing is that their store manager Bill CALLED US FAT on TWO separate occasions when we were trying to process our exchange within 100 days and suggested that maybe we weren't happy with the mattress because we needed to lose some weight. Are you KIDDING ME?! Nevermind that we're in decent shape...You'd never expect to be spoken to this way at any business. Quite frankly we were both in a state of shock hearing this two separate occasions and chose not to address it to avoid confrontation in the store. Needless to say they refused to process our exchange and said "maybe you should see a chiropractor". Clearly they were just manipulating us and attempting to push us outside of their warranty exchange period at which they were successful. This ridiculous and unethical behavior was reported to the regional manager Zaman and the VP Cliff who did not care and have not done ANYTHING to resolve the matter. Seriously, take your business elsewhere. A complaint has been filed with the Better Business Bureau. read more

I went in the store, ONLY planning to look at mattresses.. but the sale & quality was SO good, I had to buy one! Zaman was extremely helpful & gave great customer service. He really made the mattress shopping experience easy! read more

OMG! I'm so glad I came to this location!!! I walked in and was instantly helped by Bill and he was amazing, he helped me find the right bed for my husband and I ! He Was very helpful, walking in the store with no idea on what mattress to get, but Bill helped me decide on a good mattress and with a massage system AMAZING!!!!!!! Thank you once again ! read more

Zaman helped me to get my mattress. He was was very knowledgeable and informative. Answer all my questions and showed many different mattresses. I would highly recommend Zaman and this store. read more

Bill is awesome and he is very thorough on finding you the perfect bed, also has good customer service.

Definitely recommend this place, Bill was great with his customer service, honest, and listens to what your need is, as to what you're looking for. Bill also took his time showing me different options so its a great spot to look at if your in need for a bed theres lots of slections to choose from! Will return soon! read more

We needed a new mattress badly so we went to Ortho Mattress to look around and test out what they had inventory wise. Bill was extremely helpful and knowledgeable. We were in and out within an hour with an amazing mattress. Highly recommend this place. They have lots of different price ranges. Great job Bill, you were very kind and funny, you made our purchase super easy. read more

We recently went to a couple mattress stores and decide to purchase a Tempur Luxe Breeze mattress at Ortho Mattress in Glendora. Bill, the sales specialist, was exceptional! and very friendly, knowledgeable and by no means a "pushy salesperson". Bill showed us several Tempur Pedic mattresses and was very informative. This is our second purchase at this store. My wife and I strongly recommend this store and ask for Bill! read more

Bill helped me during my visit to the store. He was very kind, transparent, and knowledgeable. He answered my many questions with grace and professionalism. Bill really took the time to make sure I was purchasing something that I would like, within my price range, and that would benefit my sleep. Overall great experience with consultation and purchase. Thank you Bill! read more

We went in today and had BILL as our salesman. He was instrumental with helping us decide on which mattress to get for our new growing family. He made the experience fun and it was fast. We highly recommend shopping here for ur new mattress. read more