It had been a very long time since I'd stayed at Hotel Sorrento in Seattle--nearly 30 years. In many ways, I had simply forgotten about it. Over the years, we've gotten into the habit of staying with the same major hotel brands so we can accumulate points to use around the world. After our recent stay at the Sorrento, I realized what a mistake that can sometimes be. While searching for a hotel for a special night in Seattle, Hotel Sorrento came up. I started looking through the photos on their website and was amazed by how elegant and beautiful it looked, so I decided to book a room. From the moment we arrived, it felt as though we had stepped into another era--one filled with old-world charm, elegance, warmth, and a level of customer service that has become incredibly difficult to find. And I am not exaggerating when I say the service was some of the best we have experienced in years. We spend approximately 70 nights a year in hotels, and our stay at the Sorrento truly felt like discovering a hidden gem. Richard at the front desk checked us in and immediately made us feel welcome. He is an incredibly kind gentleman who clearly understands just how much genuine, thoughtful customer service matters. Our room was elegant, comfortable, beautifully appointed, and had everything we needed. That evening, we had dinner at Stella, the hotel's restaurant, and the experience continued to impress us. From our drinks and dinners to the wonderful wait staff, everything was exceptional. The service was warm, attentive, and effortless. If you miss the way great hotel service used to feel... if you appreciate old-world class and charm... and if you love the beauty and character of a truly gorgeous historic hotel, I highly recommend staying at Hotel Sorrento. After nearly 30 years, we rediscovered the Sorrento--and this time, we won't be forgetting about it. read more

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I stayed here for 2 days for work. It's more than 100 years old but in great shape, one of the oldest hotels in the city and I guess Seattle's first boutique hotel. You look great for your age, Sorrento! The hotel is located right next to the hospital and a 15-minute walk downtown. It's a lovely, charming place steeped in history... I love all of the original details like the small elevators, dark wood and little mailboxes behind the reception desk! There is a lovely bar, restaurant, and fireside lounge, but unfortunately they close early and I was only staying on weeknights, so I didn't get to go. I wish they had longer hours, because there aren't many other options at night in the immediate vicinity. Near the front entrance, there is a beautiful European-style outdoor dining/patio space that I wished I could have hung out at! The room was spacious and comfortable. I liked the little walk-through closet between the bedroom and bathroom, and the charming details. The air conditioning unit was out but the portable AC unit did a great (almost too great) of a job, and I appreciated the little sign asking for understanding that an old hotel needed some maintenance! One night, I called the front desk to ask whether there was a microwave in the lobby so that I could warm up my leftover lunch pasta. They sent someone to wheel a microwave to my room within 5 minutes! I appreciated that. I'd stay here again and I'd love to have dinner and drinks on the patio on a warm night. read more

I recently had lunch at this restaurant located inside one of Seattle's established historic hotels in downtown Seattle, directly across from a lovely community garden. The outdoor patio was easily my favorite part of the experience. The setting had such an Italian feel that, of course, I had to order a classic pasta dish. I paired it with a cappuccino, and it made for a lovely midday meal. Service was pleasant and attentive. My server was also doing double duty, going back and forth between the patio, the hotel, and the kitchen, but I never felt neglected. I was made to feel comfortable and welcome throughout my visit. The restaurant also offers jazz evenings. I visited during lunch, so I did not experience the live music myself, but I overheard other guests talking about their previous visits for the jazz nights and describing the atmosphere as truly glorious. Between the historic setting, beautiful patio, Italian inspired ambiance, and the option to enjoy live jazz, I can definitely see why this is a place people return to. I would happily come back, especially for an evening of jazz and to experience the atmosphere after sunset. read more

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Step back into Gatsby's era! You are about to enter a magical jewel box... the people that work here really love their job and it's obvious. This place has so many stories hidden in the walls, and you can just feel it. The vibe is a cool vibe... The people here are really quite wonderful... and they make you feel so welcomed. You will leave all the stresses of city life behind when you walk through these doors. We met in the fireside lounge and the service was absolutely incredible. The wait staff went above and beyond to accommodate us. From hello to goodbye, we felt really taken care of. We fell in love with the entire team who took care of us in the fireside lounge... pouring us fabulous, fancy, fun drinks! I cannot thank them enough for making our evening so special. This is a truly special and wonderful place, I can't recommend it enough. Everybody should experience the fireside lounge at the Sorrento hotel. It's truly incredible! read more

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This hotel first opened in 1909 as the city's first boutique hotel. Located between downtown Seattle and the Capitol Hill neighborhood and within steps of several medical centers. About a 20 minute walk to Pike Public Market (downhill too). It also has a restaurant on premise called stela and a cute outside sitting area. Rooms are big considering and spacious filled with older furniture. Real wood furniture too!! Well worth it! read more

Hotel Sorrento - Room - Hotels Near Me - Seattle, Washington

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I went again to Hotel Sorrento for their annual Italian summer celebration. The vibe, the décor, and the five‑course meal were once again exceptional. Ferragosto: An Evening of Leisure, Pleasure & La Dolce Vita remains one of Seattle's best outdoor events superbly executed from start to finish. A huge thank‑you to Jaclyn and John B -- you created an unforgettable night. read more

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I would love to give a shout out to the chefs at the restaurant and tell them how much we enjoyed the Mother's Day brunch-we just love this hotel and have so many memories and I wanted to spend Mother's Day at the hotel. The brunch was fantastic! read more

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I had such a beautiful evening this past weekday @ Hotel Sorrento. The staff is so amazing and Giovanni is so accommodating and attentive to the guests. I had no idea the food was so good - although I only had the Crocchette di granchio (crab cake) it was PERFECT with a surprisingly tasty honey crisp apple relish. As a local I am excited to visit again soon. read more

Hotel Sorrento - Crocchette di granchio Dungeness Crab Cakes - Hotels Near Me - Seattle, Washington

Am awesome place. A bit old school, dark wood, tiny elevator but a great throwback. stella restaurant for lunch on patio was awesome ( it was sunny!) and servers were great- thanks Samantha! Rooms are large, has air conditioning for the odd hot day I was there, overall super comfortable. Great alternative to sterile downtown hotels. And it's location on first Hill is great. Stay here. front desk folks are great- Miles helped me so much. read more

We stayed at the Hotel Sorrento the night before going on a cruise. It was perfect! Not only was the location great but the hotel itself was too. We loved the old charm it had. We had dinner on the patio and the food was amazing. Rooms were clean and staff was friendly. We were able to easily walk to our pier to get onto our ship the next day. We will be staying here again! read more

Hotel Sorrento - Hotels Near Me - Seattle, Washington

Gorgeous hotel! We stayed here the night before our Alaskan cruise. Front Desk Attendant was so courteous and considerate. She understood how we didn't intend to check in early but took a chance since we've been traveling since 3 am. Rooms are clean and well cleaned. Old world glamour in the heart of Seattle! read more

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This is an older hotel, you can tell by the decor and style of the place. Absolutely beautiful structure and details of the building, even if you don't like older style decor. Even the elevator was gorgeous! Checking in, they ask for your ID and card and give you a candy. Staff was nice, but they didn't direct me to the elevator so I entered the wrong hallway and was lost, but eventually went back and found it. There's a restaurant downstairs on the right side that is not included with your room, but offers breakfast, lunch and dinner to anyone that wants to pay for it. The room itself was a decent size for a hotel, and everything looked maintained except for the temperature control. I came here in April so it was pretty warm, but the cool option did not do anything. I ended up opening the window in hopes that it would cool down but it did not help. The bathroom also had some hairs on the towels and on the wall in the shower, they did not clean as thoroughly as they should have. But the bed itself was comfortable, and the door was sturdy so I felt safe despite being by myself that night. Overall I wasn't crazy about my stay because it was too hot in my room. read more

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It's been so wonderful to get reacquainted with Sorrento now that Giovanni is F&B director! Can't wait to experience the summer program in courtyard! read more

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This is a classy old beautiful hotel and we were very comfortable here, but I just want to put out there that blackout curtains should be standard in hotels. There were sheer curtains and then ornamental drapes that sadly didn't close. A fair amount of street noise, too, but that can't compete with my husband's snoring, so I had earplugs anyway. read more

Before we walked thru the gorgeous front doors, there were two gentlemen to greet us and to retrieve our heavy luggage. Miles at the front desk is beyond amazing with his warm welcome and exceptional customer service. We were very early for a normal check-in, but they managed to get us in early after a short wait near there grand fireplace on a comfortable couch. We also had a fabulous lunch at Stella, the Italian restaurant within the hotel. The hotel itself is a historical landmark and the entire building is beyond immaculate. I admired the gorgeous woodwork. They don't make buildings like this anymore nor do establishments provide such satisfactory service. Overall, I give Hotel Sorrento 5 stars. read more

We stayed here for 6 nights and used Hotel Sorrento as our base to see the National Parks and would not return. First of all the hotel is way too expensive for what you are getting. The rooms are extremely outdated (yes I am aware this is an old building, but I am talking about the interior decor and general condition), tiny and haphazardly cleaned. Wifi is absolutely terrible and we mentioned it to the front desk. They said they would take care of it but nothing ever happened and they never followed up with us. I also mentioned my concerns after our stay in a survey and got no response. The location of the hotel was the main reason we stayed here and it might be good for one or two nights but if you stay longer than that I would go somewhere else. Restaurant was great. read more

The rooms are excellent minus a microwave, but comfy, and appealing. Let alone the bed is so comfy Came here on a meeting with my subbie, and after the fun she fell asleep fast. I blame the bed for bein to damn comfy lol read more

This is one of Seattle's most quaint & beautiful hotels. Very romantic, ADA compliant (I am mobility impaired & this is important to me). Right before surgery & post surgery we were able to get the special hospital rate! Every time we visited each room was clean, bed comfortable, bathroom ADA compliant. The staff friendly & great customer service. The bar/restaurant has delicious food & beverages. We highly recommend this hotel! read more

We stayed at the Sorrento for five days this Summer, and frankly, I was very sad to leave. This is a beautiful classic hotel with a gracious boutique charm. The room was beautiful and fun. The location was great. The lobby and restaurants feel classically elegant and have real style, amazing food and great service. This doesn't in any way feel like a McMansion hotel. So beautful and unique. The elevator has a rug that says the name of the hotel and what day of the week it is, just in case you forgot... The staff is great. The room was well appointed. The bathroom with white marble tile and a nice tub. I want to come back! Apparently this hotel is haunted! We didn't encounter anything unusual! This was the best hotel that we could have chosen. I absolutely adore Hotel Sorrento! read more

Hotel Sorrento - The living room of our suite with the awesome monkey wallpaper! - Hotels Near Me - Seattle, Washington

This is an historic luxury hotel. It does not have all the modern niceties but has been cleaned up well. Floors squeak, takes forever to get hot water (but it does show up!), spacious room, etc. All things you'd expect from an old place. Unfortunately, there were a couple operational aspects that just couldn't be overlooked. After being checked in quickly at an empty front desk, we found dirty towels left on the floor and hanging on the door in the room. Ok - cleaning staff missed them. Fine. Dial '0' as instructed and ... nothing. No answer. I wandered back downstairs to an empty front desk. Where's that promised, "We're here 24/7"? I wait and soon someone arrives. "I'll let housekeeping know". We step out for a couple hours (it's 7:00pm) and the towels haven't moved when we arrive. Ended up putting them out in hallway just to get them out of the room. Second, the bed was made ... upside down. Who puts the sheet on top of the comforter?!? Weird. We just remade the bed ourselves. The bar area is beautiful but only open on some nights - and not open past 10:00. The restaurant was decent, with a limited menu. On another trip we'll try somewhere else. Oh - notice the carpet in the elevator. Changes each day! How fun is that?!? read more

Hotel Sorrento - Upside down bedding. Sheet on top of comforter?? - Hotels Near Me - Seattle, Washington

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I was extremely disappointed and frustrated with Sorrento. I used to come here when I lived in Seattle, and I wanted to come here for holiday weekend. I sat for 30minutes in the fireside room and not a single person asked if I needed help. Am I supposed to chase after someone to spend money? The restaurant was "too busy" for a table, so I sat by the fire and watched two tables empty for the next two hours. Food and service extremely disappointing. I prepaid for parking and breakfast for two, and was assured the front desk would apply my purchase. NOPE. This room on the second floor for over $350 a night isn't worth it AT ALL. Sorrento is known for holiday brunch and teas - as someone paying to stay here, the service was beyond despicable. I have worked years in customer service and this wouldn't be tolerated. Do NOT book a room here, and good luck trying to get an "elusive" spot in a lounge. Apparently this place thinks it's Buckingham palace. read more

The penthouse of the Hotel Sorento was the setting for a very special occasion that I was honored to organize. I was very astounded by it! The staff was extremely helpful and friendly. The experience was so much better than I had anticipated that it left me with an indescribable sense of elation. This place is fantastic, and all of my guests rave about it. I'd like to thank Kyle and Jessica for helping to make this such a memorable occasion. I am still floating on air; it all seems surreal. I can confidently say that anyone who chooses Hotel Sorento as the site of their event will not be let down. To be continued... read more

Hotel Sorrento - Hotels Near Me - Seattle, Washington

Old charming hotel , gorgeous heritage building in the cool area of Capitol Hill surrounded by awesome restaurants! The rooms are quaint and clean, and the service is good read more

If you love classic architecture and good food or looking to impress your out of town parents with a classy eatery, be sure to visit the Sorrento Hotel. I recommend calling ahead to see what is open as they have several options including the cozy lobby bar and a courtyard. The bar is also great for a quick drink with friends after a Town Hall performance. read more

What a charm of a hotel! Staff are excellent. And the restaurant in the hotel is fabulous! We are there 2 nights in a row it was so good! The ambiance of the restaurant and bar are perfect. Eat and have drinks inside the lounge area with the fireplace. Just a lovely place. My ONLY complaint with the hotel is their towels. Too scratchy. But everything else here is delightful and we will definitely be back! read more

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I had a lovely stay here! The hotel is a beautiful old building, and I enjoyed learning the history of it. My room was very comfortable and clean. Every staff member I interacted with was so friendly and helpful. The restaurant is good, if a little pricey. There is a great cafe and a couple casual restaurants just across the street, and it otherwise felt like a quiet spot that served as a good starting point for exploring the city. read more

Ambience Casual. Lighting is dim with a fireplace with my date. Occasion Great for dates or friend hangouts. Food We ordered the octopus (1/5) and he got the trofie pasta (4.5/5) and I got the bass dish (3/5) Service Attentive and friendly servers I'd come here again if it was a special occasion. I heard from my date that their breakfast is worth splurging if you're in the middle of the city! read more

I stayed here for a vacation with some friends and it exceeded our expectations. Staff was exceptionally hospitable and such a great location - just a short walk downtown and other areas nearby. Beds were comfy and had lots of pillows available. Our room was upgraded upon arrival free of charge which was certainly unexpected. We always had bottled water available, bathrobes, toiletries and linens were changed at our request. They were so kind to open the door. Just a few thoughts: it can be noisy late at night because of ambulances. I didn't hear noises from other rooms though, so keep that in mind!! The TVs have cable but are NOT "smart TV's" and do not have streaming service capabilities to connect to. While they do not offer breakfast services, there's a cute little bakery to pick up breakfast priced at less than $10. The heat did not work well, but they were so quick to respond and had a space heater readily available for us to use. Heating was not a problem afterwards. I used the gym. I would say it's fairly on the basic side: treadmill, bike, a few machines, yoga mat, and a set of dumbbells that range from 5-30lbs with a bench. All of the hospitality made up for the nitpicky "thoughts" I mentioned before. I would definitely stay here again when I return. read more

We were so excited to stay here when we booked it. The building is old and beautiful. It really has a charm to it. All the people who work there are warm and helpful. It's located 5-15 minutes away from all the spots you'd need to cover on your first trip to Seattle. We walked to Pike Place Market from the hotel and it only took 15-20 minutes. There were only two things that were disappointing. Our room was sweltering. I think our air conditioning was broken or too old. We tried opening all the windows but nothing helped and we were very uncomfortable. The other thing that was a bit hard to get past was how loud it was. The windows are so thin and we found it hard to sleep with all the noise. So if you're a light sleeper I'd definitely take that into consideration. But I think I would come back. Like I said the staff were friendly and accommodating, the food and cocktails were great, and it's a good spot to get to other areas of Seattle. read more

We spent a couple of nights here before taking an Alaska cruise. It's an old but well-kept hotel, and the rooms are nicely appointed. We were prepared for the small, slow guest elevator and creaky wood floors, but we sorely missed ice and drink vending machines. We had to hoof it to the liquor store around the corner, which was a little dicey after dark. The side street appears to lead directly to a hospital's emergency entrance, as ambulatory sirens could be heard day and night. We just turned up the portable A/C unit in the room to create more white noise. Lastly, seeing a Facility fee added to my nightly stay is quite a stretch when there's not even an ice machine on the floor. read more

Oh my goodness, Sorrento -- what happened? I was so excited to visit -- have raved about the hotel for years -- and so brought my partner for a special long weekend away. I don't know whether it's because we ended up booking via Hotel Tonight and so got the worst room in the hotel, but it was nothing like the rooms I've stayed in in the past. The bed was VERY uncomfortable; the heating/cooling system is a wall unit from a 1960s Howard Johnson's (see photos). Even with the window open slightly (only because we were on a high floor and these aren't safety windows because it's a beautiful old building) and the fan going, it was uncomfortably warm -- and the weather outside was very chilly. There also isn't any independent heating source in the bathroom -- so our stay was a menopausal experience of too warm of a room, followed by a very cold bathroom. On the plus side: Even for a queen room, the room itself feels very, well, roomy -- the ceilings are so high and there is decent space between the bed and the table, and so you don't feel claustrophobic as can happen in some hotels. IMPORTANT TIP: If you plan to park your car, they will tell you it's $48, which although slightly more expensive than the lot across the street, the advantage is that you can come and go as often as you please, and if you park across the street, you have to pay each time you enter. What they didn't tell us, however, is that there is an ADDITIONAL charge for using valet service (it's either a city or state charge, can't recall) -- and so it's more like $56/day. That may be fine with you -- and we probably would've still opted to do it -- we just wish someone had told us that at the beginning. Staff were perfectly nice, but not as helpful as in the past -- the valet guys were wonderful and super fast. But we asked for some help from the front desk and while they were, again, lovely, they weren't able to particularly help us out. It's still a beautiful, old boutique hotel (see photo for view from our room). Which also means that certain modern conveniences, like working wifi, aren't always available. We were up on the 6th floor, and the wifi did not reach up there; I had no idea I was using data, and went over my monthly allowance. The good news, though, is that downstairs the sitting room (see photos) is usually empty or with only one or two people in it, and with free coffee in the lobby, I'd go in there and get work done in a beautiful atmosphere with nice, old-school (REALLY old school) music playing. I would like to say that I'll be returning to the Sorrento -- but I think I'll await news of any renovations and consider it after that. read more

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First of all, in the pictures, the hotel looks very quaint. In reality, it smelled moldy, the bathtub while it looked beautiful the molding was peeling, my husband fell down in the tub, he almost slipped on the step coming out of the tub and when you use the jets it splashes water all over the bathroom. Also the neighborhood was kind of sketchy, very deserted after dark. The restaurant attached to the hotel was too dark, but food was okay read more

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Check-in process was easy, however, leaving the hotel and getting my car out of valet was not. I went to the front desk at 2:30 am to check out and get my car from valet. I was able to get someone to the front desk about 15 minutes later and had to be escorted to the garage to get my car. I would not recommend a stay where you have to be in and out at unconventional times. read more

*VALET STOLE FROM OUR VEHICLE* Stayed here for our honeymoon. I'm giving it 3 starts because it's a cool old building and rooms are clean. That being said we had quite a few issues during our stay. 1. I emailed them a few days prior to our arrival about the room and they didn't respond. 2.Upon arrival you have to track down a cart and be your own bellhop... that wouldn't have been a problem except at $309 a night it would be nice to have a little bit of help with luggage. 3.We got to our room and one of our windows would not close, maintenance came to look and said hmm that's weird I'm not fixing it tonight but I'll come by tomorrow and take care of it... he never came back to fix it. 4. There is no fan in the room. Not a dealbreaker but just fyi if you get hot while you sleep. Also the hotel is right next to an emergency room so you will hear sirens 24/7. 5. The first night we left our car with the required $60 a night valet, when we got it the next morning all of our weed from the dispensary, a giant bag of custom M&Ms, alcohol, and cheezits had been stolen and our stuff looked rearranged. The front desk was very polite about it and gave our number to the general manager and assured us he would be in contact. We had to ask everyday when we would be able to speak to him to resolve the issue but he never reached out, so at checkout the front desk staff took the extra hotel fees such as taxes off our bill. I appreciate them at least doing that, but having our stuff stolen and feeling worried the whole time with no response from the general manager was very upsetting. Overall I would not recommend, the aesthetic of the hotel and decent front desk staff isn't enough to make up for everything else you have to deal with. Especially for the price. read more

Attended the annual Witches Tea in 10/05/24 and I have never been so disappointed in an afternoon tea service. We reserved and confirmed a party of four. We arrived with a confirmation as a party of three so we were already squeezed into a too tight space. The service itself was delayed with tables who arrived after us receiving their towers before us. As these tables around us finished their service we finally asked when we could expect ours and were told it was in its way. It took another 15 minutes. When the tower finally arrived it was not what we had expected. The tower was pathetic. Lower level had 4 open faced triangle wedge sandwiches. (Each wedge was essentially 1/2 a slice of regular bread without the crust). Middle level and 4 round silver dollar pancake sized cucumber finger sandwiches. Top level had two chocolate cupcakes. Two tiny custard pastries. Two mini scones. That was supposed to serve 4 people. It did not. For how many years the Sorrento has been hosting afternoon tea and for the price point it was a total let down and well not be coming back and would recommend you try someplace else for your afternoon tea cravings, this simply didn't live up to the hype or the price. read more

We had a nice stay here this past weekend. The staff was fantastic. Rory was so friendly and the front desk guys were super kind too. The room was obviously very old, and that's part of the style. But it still felt very rough around the edges. Few cobwebs in our room and it was very warm and musty when we walked in. Bed was a tad stiff. The highlight of our stay though was listening to the jazz singer in the lobby on Friday night with a few cocktails. Absolutely outstanding. The lounge took me back in the day. Soooo beautiful and romantic. If I lived here I'd come back just for the jazz entertainment. Also one more petty thing. I saw someone post that they have Le Labo toiletries here. They don't anymore. I was so disappointed! Overall a cool older hotel, if you're into that. read more

This lovely, LOVELY hotel is my new favorite Seattle hotel. Checking in was simple, fast very courteous. Our room was huge, simple elegantly appointed with big soft towels and comfortable king size bed. Breakfast in the front outdoor cafe was beautiful presentation and delicious. I talked with the hostess who told me the hotel has the same Staff for 4 years. The Staff is concerned about our comfort and satisfaction. Kudos to the owners and managers for understanding employee satisfaction makes customer satisfaction. Loved the weekend here and will make Sorrento my seattle hotel. read more

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We recently stayed a couple of nights while I was being treated across the street at Virginia Mason. Every employee encountered was friendly, helpful, and kind. They even went out of their way to help retrieve a Diamond earring I dropped down the bathroom sink! The room was perfect and the bed heavenly. Unfortunately, I will be making frequent visits to VM over the next few years and we fully plan to stay at Hotel Sorrento any time we need overnight accommodations read more

We stayed here for one night during our honeymoon trip to Washington. The room was great, the staff was friendly, and the location was great. It was a completely doable walk to Pike Place Market and other tourist spots. As an out of town visitor, it was nice to have a hotel close to a grocery store and other convenience stores. read more

Hotel was nice. We were in town for a surgical procedure at Virginia Mason, and we decided to stay here because of the short walk over to the hospital. We stayed at the hotel for 4 days. It would have been nice to have a coffee pot and microwave in the room. There is a mini fridge. Our curtains were way too short and not wide enough, so we felt pretty exposed in our room. We ended up getting an extra blanket and hanging it over the window. Even blinds would have been good. The website says that because of Covid the guest rooms would only be cleaned every other day. In the 4 days we were there nobody cleaned the room or gave us fresh towels The new restaurant Stella was a nice place to get a drink and appetizers, and the outdoor seating area is pretty cute. read more

Hotel Sorrento - Curtains in our room were way too short. - Hotels Near Me - Seattle, Washington