This place is amazing. I don't know if I can say enough about it…read more My parents went through Smart Auto Leasing for their Chrysler Pacifica, and after their experience, I knew I wanted to go through them for my next car I called Kent on a Friday morning after my 2005 Kia Sorento was on its last leg in hopes to start the process. I gave him all my information and what I was looking for. My heart has always belonged to crossovers/SUVs so he said he would find something for me within a couple days. He calls me the NEXT DAY with 3 options to choose from - wow! He told me to take my time and if I needed anything to call him, and he gave me his personal number. Smart Auto Leasing then calls me on Monday to see what I was feeling after thinking on it for a weekend. Kent said he would bring me whatever I was wanting by for a test drive while he picked up my car to take to their mechanic, and let's me keep the car for two days! Tuesday, I get all my things in order to visit Kent back at the office to finalize the car, and he is so thorough and makes sure I understand completely what is going on and what the process is. He was so supportive and helpful through the entire process! There was no pressuring or anxiety about this, which I was terrified would happen. Kent was able to find me exactly what I was wanting and then some AND keep it in my budget!!! I can't thank this man enough! So after just 4 days since my initial contact with Kent, I am now driving around a beautiful, black with charcoal interior 2017.5 Nissan Rogue S LX and have payments in my budget! As a college student, this experience was so simple and easy, yet I wasn't talked over or made to feel stupid for asking questions. There was mutual respect and understanding through the whole process. I genuinely recommend Smart Auto Leasing if you're looking to lease/buy a new car! And ask for Kent Booze, he's great!

Go with Phil!! I have for 4 times. He's the best! I've been going to Phil for years and he's a…read morestand up guy. Would absolutely recommend.

Amazing car deal and good service there cars are in good shape and also good pricing come check him…read moreout.

The guy who runs this place is honest and was excellent to work with! He sells low mileage, clean…read moretitle cars and they are very clean! His wife runs all the paper work and let me tell you, she was very efficient and was quick! I was very nervous buying a car because there are so many shady dealers out there, but I am SO HAPPY I bought my car from this place! His cars sell fast! So make sure you don't hesitate to look at it once you find one! I couldn't recommend this place more! He also gave me the entire carfax of maintenance and any damage up front!

This dealership is one of the best I have ever been to. Moe, Jeff, and Adam all took care of me and…read moremade the car buying process so seamless and easy. I couldn't recommend this dealership more! I had nothing but an amazing experience! Thanks to them, I have a brand new car! Definitely check this place out when you are in the market for a new car.

Go somewhere else if you don't like getting screwed over. I thought the first place I went to was…read morebad...

They don't do business straight up. Was trying to get a Porsche which needed work and they wouldn't…read morebudge below market value. Deceiving pictures and then they lie and tell me it's not for sale so they don't have to deal with me. They lost a good customer.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

Made a yelp account specifically to not recommend this store. I bought a car from here and…read moreimmediately had problems (puncture in the tire, needed a new catalytic converter, replacement of different hoses). It was all covered under warranty, but no one has had ANY urgency to help you once they've sold the car. It has been a nightmare scheduling appointments and actually getting any work done. I've heard from four separate employees that "we'll give you a call back" and then never heard from any of them. This car was supposed to have been done yesterday but they had delays of course. I've currently been sitting in the store for 4 hours because an employee told me it would be done 4 hours ago (still not done, I guess the tech never picked up the needed part). The lack of communication between employees, techs, and managers is actually mind blowing. The only reason this is getting 2 stars is because the service manager has actually been trying to help us, but it has still been a painfully long process to repair the brand new car I bought.

Update: 2 weeks after purchasing the car from Auto…read moreStarlight I could not be happier with my decision on signing a deal with Kamiar on a Toyota vehicle! The experience was smooth and he is very knowledgeable about every car he purchases and sells. He insured me that all my request would be completed which included ordering a 2nd pair of keys and detailing the vehicle. Kamiar also insisted on helping me search for competitive prices on maintenance and tuneups to make sure my car lasted a lifetime. (This assistance is rare/impossible to find in the car industry) If you're in the market for a vehicle I would highly recommend utilizing his service to meet your needs. 5 stars

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Service has really changed for the better My boy Olly…read moreNieves really took care of my truck and reassured everything turned out amazing! Need more people like that!

Gigi at Clay Cooley Chevrolet did a Great job! Have purchased several vehicles from Clay Cooley Kia…read moreand Chevrolet. The service department also does a wonderful job. Gigi knows she will be my contact when we purchase our next vehicle.

It was quick and worked out great. They were friendly! They also did not try to upsell me a million…read morethings, so that was nice

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?