Used them for the first time. What a great experience!…read more From the time I pulled up to the time the inspection and repair/adjustments made. Wanted to ensure the wheel alignment was good after buying new tires. Service associate, Chris Winner, was outstanding. Professional Listened attentively Explored with questions and followed up once the repair was completed. (Took less time than expected) On top of all this. They were 25.00 less than Pat Lobb Toyota for the exact same work. Will definitely used them again

My wife and I came into Longo Toyota of Prosper on a busy Friday afternoon looking to get her a new…read morecar or truck, and we were lucky enough to have Rumman "Sam" Miraj help us out. He was professional, polite, patient, and made the entire process easy from start to finish. Rumman really listened to what we were looking for and worked with us to find exactly the right truck. We ended up leasing a 2026 Toyota Tacoma TRD Sport, and my wife absolutely loves it. We had a great experience and never felt pressured or rushed, even with how busy the dealership was. If you're looking for a Toyota, I highly recommend asking for Rumman or calling ahead to set up an appointment with him. Great guy, great service, and we'll definitely be coming back to him in the future. 5 stars! Thank you again to Preston and Rumman.

Waldo was great! He took care of all my needs, kept me updated with the status. Took care of my…read moreride to/from the shop. What a great service!

Communication is very important to me, and my service advisor, Naomi, did an excellent job with…read morethat.

A GREAT PLACE TO BUY A CAR!! After some searching, I found…read morethe car I wanted here. Mike, was fair dealing and answered my questions. I'm happy with my experience here!

Do not go here. They sold me a truck WITHOUT a parking break after a "fake" passed inspection. I…read morewas shown illegal paper work stating the truck passed a full inspection with 100% guarantee there were no issues. Complete liars and crooks. They also told me their company was going out of business when I contacted them with my problem (this was a year ago). They also promised me (on paper) they would put in a reverse camera if I purchased the truck. After months of waiting I had to reach out twice about the camera. They told me it was never ordered and that they are closing and going bankrupt so they cannot do any further assistance. which is obviously a lie because they are still open to this day. credibility and truth-fullness is not a priority at this place.

I decided to trade in my Tahoe for an Escalade (I've been dreaming of one since forever). Auto…read moreLocators was the first place we stopped in, Amanda was great the experience was easy. We decided to shop around some more, and came right back because other places service was awful and their cars weren't even cleaned! Needless to say, the experience was smooth, the service was great, and Amanda was extremely kind and helpful! I'm so beyond ecstatic with my purchase!!!! Highly recommend.

Ricky is very quiet barley talks, didn't even the door open let it close on me. Then they try to…read moresell me a vehicle leaking oil underneath, with slight transmission slips. And charging a premium for a worn out vehicle. Hope this helps have a nice day!

From start to finish, the looking, test driving, and purchase was a FLAWLESS experience. From the…read moreminute my daughter and I walked into the showroom, (which is a BEAUTIFUL classic car museum...) we literally felt like we made new friends. Bryan, the GM, was incredibly welcoming and friendly...and the minute we told him we lived in Frisco, we got a history lesson that we'll never forget! Our salesman was Jack...well, I cannot say enough about this young man. What an ABSOLUTE GEM of a human. Lemme just say that all of these BIG pre-owned car dealerships (and we visited NO LESS than 8, maybe more...it was miserable) could learn a thing or two from him about selling a car. No one chased me around the lot, no one blew up my email or rang my phone off of the hook. He let us look around at OUR PACE, was VERY knowledgeable on the cars we were interested in, and there was ABSOLUTELY NO PRESSURE WHATSOEVER. None. Let me add- they have a refrigerator in their showroom full of different sodas and water...that was literally the coldest Dr Pepper I've ever had. I'm stopping by for another one next time I'm in that part of town- and will expect more on the history of Frisco from Bryan while I'm there! Anyway, the buying process.... A lovely lady by the name of Ms Parvin put all of our paperwork together last Friday evening. We walked into Texas Car One just before 2:00 Saturday and were driving away by 2:15, cold Dr Pepper in hand - she was SO kind and KNEW we were in a hurry to make my sons baseball game back in Frisco, so she explained things quickly but VERY THOROUGHLY. My daughter is THRILLED. She (WE) LOVE her "new" Volkswagon Tiguan!! WE WILL BE BACK! I look forward to doing business with these fine folks again, sooner than later! I'd give 10 stars of if I could! Thank you all!

Definitely get your car inspected here before you buy. Don't let Sam pressure and rush you either…read more Lied about oil changes, wouldn't negotiate on prices for simple repairs, even though the car was listed for 120% above its NDA value. Brakes were awful. Honestly could have looked past all that and done repairs myself. Body alignment was off. Sams nasty attitude and snarky replies ruined the deal. Bought from another reputable dealer the next week. He missed out. I would never do business here again.

What an unbelievable experience! After buying from Chris and team, I felt compelled to tell…read moreeveryone about the exceptional experience I had at Aston Martin of Dallas. I arrived late on a Saturday to look at a car expecting everyone to be gone for the night or for the weekend. To my surprise, Chris Johnson, the GM was there at 5 after close and welcomed me in with open arms. My wife and I spent over an hour with him as he explained the differences in the vehicles, options and above all made her feel welcome. We left that night considering the vehicle they had and another vehicle elsewhere. When it came down to making the decision to purchase, it was Chris' attention to detail and his ability to connect with us that made the difference. Once we returned on Monday, we learned the true depth of the experience at the dealership and the quality of the facility, the team and the vehicles. We left with a remarkable car at a great price and above all -- a remarkable experience. I could go on but if you're considering an Aston Martin, you've got to experience it for yourself. I highly recommend Aston Martin of Dallas to anyone near or far. They say it's the car but it's actually the people and their character that make the difference. Bravo!

My wife has a Aston Martin DBX purchased new at Aston Martin Dallas. We have never been happy with…read morethe car or the service. The car has wind noise on the drivers side that no one knows how to fix and no one at Aston Martin Dallas seems to care The car wears tires out within 8K miles and the dealerships answer is: thats the way it is A simple annual maintenance is over $2300 There is some funky smell in the cabin-so we had the air filter changed (way over priced) and there is no change. Now they want to clean the coolant system for $650 and they don't know if that will make any difference.

I have been getting my Audi q3 serviced here for 3 years. In the beginning they were everything I…read morehad heard going to a Sewell dealership was. Excellent customer service. Then year two with them was not as great. I felt more like a number and honestly the service reps felt a little slimy as a female bringing my car in. However I am happy to report this past year I saw it getting better again, on several times of bringing my car in I was met by Christian who was well mannered and kind, always had a smile on his face. I should mention I could drive one mile to the Dallas Audi dealership however I choose to drive 40 miles north to McKinney. I recently brought my q5 in for an engine light on and i got a loaner car without issue. I picked it up a few days later and on my way home my engine light came back on. The next day the head of service reached out and asked how my service went. I forgot her name but I let her know the engine light came back on, on my way home. She was so empathetic and let me know she would send someone to me in Dallas with a loaner car and pick up my car. It was amazing that I didn't have to take time off work to bring my suv back. She also apologized and when the service manager for my car, Michael (literally the best service manager to work with!) called me he said they would test drive my car many times so that it will have the computer reset many times to make sure the engine light would not turn back on. Which they did and they fixed everything and when my car was ready they delivered it to where I was and picked up the loaner. Another crisis avoided and taken care of by this dealership, not me. Now, I have run multiple businesses and I hated it when customers would leave a review without allowing me to at least be giving the chance to fix it. We are humans and mistakes happen and companies should be judged on how they react to a problem when given the information. I also recently got a large toll bill and when I called Sewell Josh from service took care of it. Simple and easy. Every person I interacted with even when the tech looked over my car again and sent the video, apologized and made it right. I honestly don't know how they could have done anything better!? At the end of the day cars and people are both unpredictable and somehow Sewell McKinney took care of both for me, without issue. I will never go to any other dealership nor should you!!

I have waited one year and 14 service visits before writing this review. I even accepted two…read moregoodwill (bribe or admission of guilt?) replacement tires and promises of improvement, hoping things would turn around. They have not. Before getting too far into it I would like to acknowledge my Service Advisor; Alex is awesome, it is too bad the positive experience begins and ends with her. Issues began immediately at 4,800 miles: repeated alignment attempts, A/C repair failures, and fit/finish defects. Technicians consistently threw parts at problems without diagnosing the root cause...twice tearing down the entire front end of the car, including removing the windshield, yet failing to resolve the issue. During one visit a technician broke my center console, tried to deliver the car back to me as if nothing was wrong, then sent me a video explaining how he broke it. After being told the necessary part was on order and could take weeks to arrive from Germany, I was told the car was ready to be picked up. When I arrived to pick up the vehicle, the console was left in six pieces scattered across the interior. QA/QC simply does not exist at Sewell. The final straw was attempting to schedule routine maintenance, an oil change. I was told my 18 month old/15k mile car needs the 2 year/20k mile maintenance. OK? As shown in the attached quote, Sewell wants $1,376.38 for a "20k mile service" (again, my vehicle has only 15k miles). Look closely at the images & itemized breakdown, they only perform three tangible services: an oil and filter change, a cabin air filter replacement, and a key fob battery replacement. Let's do some easy math: The standalone quote for just the oil change & "real services" (from Sewell) is $508.29. Deducting that from the "maintenance service" means Sewell is charging $868.09 strictly for visual "checks" (high labor tasks like "Horn - Check function"). Notice how they carefully avoid more technical verbiage like "inspection". This is EXACTLY why consumers dislike & distrust car dealerships. Do they believe customers are incapable of simple math or do they expect us to blindly agree to their suggestions? Either option is professional misconduct and both are insulting. I bought from Sewell because of their heavily advertised reputation for customer service. The reality of owning a Sewell vehicle has been the exact opposite. Sewell hopes you fall in love with their image, so they can rob you at their leisure.

Marquez and Alex were very helpful. I was allowed to inspect the truck for as long as I wanted…read more They made me feel welcomed. The truck at a fair price too. Marquez was thorough with the paperwork and provided detailed explanations. I purchased the truck due to the price, their make-ready of the vehicle, their courteousness, and their honesty which shined through. This was a good experience and I recommend if you want to save some money over the big dealers, get a solid vehicle, and be treated like a person and not a number, then shop here.