I have been getting my Audi q3 serviced here for 3 years. In the beginning they were everything I had heard going to a Sewell dealership was. Excellent customer service. Then year two with them was not as great. I felt more like a number and honestly the service reps felt a little slimy as a female bringing my car in. However I am happy to report this past year I saw it getting better again, on several times of bringing my car in I was met by Christian who was well mannered and kind, always had a smile on his face. I should mention I could drive one mile to the Dallas Audi dealership however I choose to drive 40 miles north to McKinney. I recently brought my q5 in for an engine light on and i got a loaner car without issue. I picked it up a few days later and on my way home my engine light came back on. The next day the head of service reached out and asked how my service went. I forgot her name but I let her know the engine light came back on, on my way home. She was so empathetic and let me know she would send someone to me in Dallas with a loaner car and pick up my car. It was amazing that I didn't have to take time off work to bring my suv back. She also apologized and when the service manager for my car, Michael (literally the best service manager to work with!) called me he said they would test drive my car many times so that it will have the computer reset many times to make sure the engine light would not turn back on. Which they did and they fixed everything and when my car was ready they delivered it to where I was and picked up the loaner. Another crisis avoided and taken care of by this dealership, not me. Now, I have run multiple businesses and I hated it when customers would leave a review without allowing me to at least be giving the chance to fix it. We are humans and mistakes happen and companies should be judged on how they react to a problem when given the information. I also recently got a large toll bill and when I called Sewell Josh from service took care of it. Simple and easy. Every person I interacted with even when the tech looked over my car again and sent the video, apologized and made it right. I honestly don't know how they could have done anything better!? At the end of the day cars and people are both unpredictable and somehow Sewell McKinney took care of both for me, without issue. I will never go to any other dealership nor should you!! read more

Got to meet and work with Joe Rupprecht with Swell in 2023 when we started looking for a reliable used vehicle for my wife to drive. That process went so well, we have been back twice more, and each time, he and the Swell staff have delivered excellent service. Far above what a typical dealership offers and is always my 1st call when looking for our family or when I want to refer him to a friend. Joe Rupprecht - remember that name. Above and beyond what you think service looks like. read more

I'll tell you what... buying a car is usually something I brace myself for. I'd rather sit in a hot room with a warm drink. But working with James Yowell at Audi McKinney (Sewell) was the complete opposite--it was genuinely a great experience. From the start, James made the process easy for me, my wife, and my son. He was patient, professional, and took the time to make sure we felt comfortable every step of the way. No pressure, no confusion--just straightforward answers and a focus on making sure we got exactly what we wanted. James dealt mostly with my wife, but his patience and kind attitude went a long way. We ended up purchasing an Audi S5 Sportback for my wife, and she absolutely loves it. James made what could have been a stressful day feel smooth, simple, and even enjoyable. His attention to detail and willingness to go the extra mile made the entire buying experience a pleasure. If you're in the market for an Audi, or even something else since they sell used cars too, I can't recommend James and the Sewell team in McKinney highly enough. They truly deliver the kind of service you hope for when making such an important purchase. read more

Sewell Audi McKinney - Great dealership and great experience with James Yowell (our sales person) - Car Dealers Near Me - Mckinney, Texas

After being a bit disappointed with another Audi dealership (not a Sewell one), I decided to give Audi McKinney a try. I was having an odd issue with my car -- and it wasn't fixed like the other dealership said it was. Because I couldn't wait 3+ weeks for a loaner car from the other dealership, I came here. I didn't realize that Sewell has more loaner cars than all other area Audi dealers combined (I think I got that right...). They hooked me up ASAP with a loaner, and had my car for a week. They were thorough and patient, and found the issue -- and fixed it for me. A couple weeks later I came back to have them do my annual state inspection as well. Manny and Michael were both great to work with. This dealership has complimentary WiFi and water, separate enclosed kids' rooms, and enclosed areas to talk/work with your assigned associate. You can make appointments online--or not. Up to you. Highly recommend Audi McKinney to care for your German machine! read more

This is a great neighborhood dealership that upholds the quality associated with the Sewell brand. I experienced outstanding service on my Audi Q7 when I brought it in for an issue with the temperature sensor reading. read more

The customer service in the Sewell dealerships is like no other. Want 5 star treatment? Go here. Every person I came across had a fantastic attitude. Very personable. I am not sure the amount of training these people go through but it is outstanding. Or maybe you just found the right people for customer service, I don't know but GREAT JOB! Sewell customer forever now. read more

After a disappointing shopping experience at another dealership, I came here to check out a Defender 110 that popped up on a listing. The experience was bar none one of the best car shopping experiences I've had. Jamie was patient, nice, put up with my stupid jokes, and made the shopping process pretty painless. There was no pressure throughout the process, they were able to answer most of my questions that I had about the car, and were really easy to work with when it came down the discussion about financing (and even found me a better rate than my already low one that I brought in). They gave me tons of options on how I wanted to pick up the car since they're a little far from me but were willing to accommodate my schedule and situation. Unfortunately they don't have a Land Rover location here in Dallas, so I'll have to be handling my servicing and any warranty type stuff elsewhere, but at least I can get free car washes! read more

Earlier this month, I took my Audi Q7 to get my tires replaced. When I got my vehicle back, they stated that I also needed new brake pads, and quoted me a price. They told me that I only had 1mm of brake left, and that I needed to get them replaced. They quoted me $2000 for my brakes. I couldn't afford it at the time so I called around to local repair shops and found a place that'll do it for $800!!!. When I took my vehicle in, they checked my brakes and told me I still have 7mm left. This Audi dealership attempted to SCAM me and LIE to me about something that did not need to be replaced. I would not recommend going here!! read more

Charlee Brown Coles is amazing!! She listened to exactly what I wanted(Even if I knew what I didn't like ,more than what I did.) She helped me sort out what was perfect for me,no doubt that she had my best interest at heart. Charlee is so patient and thoughtful. This is a big decision in my life and I feel like I was in intelligent and thoughtful hands. I am proud to be a Sewell customer and so thankful Charlee was there for me read more

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DO NOT GET YOUR CAR SERVICED HERE, its a rip off! They stated that I needed to get my O2 sensor replaced urgently and quoted me $1000, along with a extensive list of recommendations that totaled to over $6,000. I went to a local mechanic and they stated I did NOT need to get it replaced right now and if I wanted to eventually it was only $250 to get it replaced. Audi Mckinney took advantage of me. THEY JUST WANT YOUR MONEY, DO NOT GO HERE! read more

One year ago I visited Audi McKinney for a service and had bad experience. I was promised that things will improve and change. Today I visited Audi Mckinney again for a recall and I see the difference. My visit was flawless. On the visit, Blake, the service agent, verified and confirmed all the information I requested over the phone. Dropping the car and picking my loaner took 10 minutes. Blake said it would take one to two days to finish the software update for the recall. I received a message within the same day giving me an update. I got my car finished after just 6 hours and a half. My wife went dropped the loaner and picked the car. The process was no longer than 10 minutes. Thanks Blake, Marcello and Sewell Audi McKinney. read more

Buying was effortless and pleasant with Egor. Found the perfect car for me. Additionally, since the purchase, Jake and Michael have been excellent over any service need. They help anticipate and mitigate any future issues and always explain things in a way that can easily be understood. Receiving timely videos of my vehicle while being serviced is an added touch! Love this Sewell Group! read more

We have purchased 4 Audi's from Audi McKinnry..excellent experience each time. Our sales person Hennie wasjust the best..profeesional..courteous and attentive to our needs.. read more

Worked with Egor, and cannot say how amazing this experience was. He was the kind, extremely patient and professional! Answered every question asked without any hesitation or annoyance. I will send anyone I know to him, including my own parents! He is very knowledgeable about cars and we left with our dream car! 10/10 experience! read more

Sewell Audi McKinney - Car Dealers Near Me - Mckinney, Texas

DO NOT RECOMMEND!! I was flat out lied to in person, and on the phone. Took my car in for a state inspection and when I picked it up, I was told "you're good to go", charged for the inspection and then I left. When I was trying actually do my registration today, it wasn't in the system. Called back today to see why it wasn't uploaded. The first girl said "looks like the inspection was completed, but I'll forward you on". So the next guy I talked to said "you were in when we were having technical difficulties, but send me a copy of your inspection" (aka, looking for a reason that they screwed up) then he immediately called me back and said "oh your inspection failed". Literally NO ONE told me when I picked it up. They said you're good to go. Even if they were having technical difficulties what does that have to do with someone SAYING you failed?! Now I am DEFINITELY going somewhere else more reliable, and apparently having to pay again! Livid is an understatement! read more

I bought a hybrid and have had trouble figuring out a lot of the technology of the MMI and CarPlay interface. These people are awesome and patient explaining everything. I have been in a few times to ask questions and most recently Austin has helped me understand how to use the interface. Highly recommend this Sewell Audi dealership. read more

It is either worst car or worst dealership; likely a combination of lack of quality or care for both. After Mercedes and Lexus, Audi the worst experience with issues starting first year, progressively worse. Sewell dealership service did not properly address so layered issues never resolved. It seems they were not knowledgable nor concerned. Audi USA suggested we go to Audi Dallas for service which was better but the Audi issues continued. So disappointing. read more

Took my high mileage 2020 Q5 into Audi Mckinney dealership because I had heard about the impressive service from Sewell. Bought car from another dallas area dealership and have never missed a service appointment/recommendation but found some of the service a little lacking so wanted to try out a dealership that I would consider buying another car from soon. Booked service online and drove the hour to find out they refused because my vehicle hadn't been there before and was over 100K miles. Wouldn't even change the oil. No communication prior and super poor during. Probably will look elsewhere than Sewell if this is the approach. Literally an oil change. read more

Brought my car here today due to my coolant light keep on popping up. Advisor Bryan Bannister took great care of me. He explains everything on what they will check on. It did not take long when everything is done. Used to be skeptical with the service Team here due to my past experiences, but I can tell they improve so much. Communication is clear, service is excellent. I will definitely rate 5 stars. read more

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I looked around the DFW area for an Audi, decided to go with Sewell Mckinney for my purchase. My Audi RS3 was on order for 14 months. I want to express a special thank you to Kashif, Garret, sales and finance mangers.I brought in my own financing, I was still treated as a high value customer. Kiran J. and Shery my sales consultants. My communication and delivery was perfection, to say the least. The best sales experience from any other dealership. The bag of goodies in my driver seat was over the top. Shery, really put to gather a nice set of items that I'll have for remembering the full day of excitement, let's just say I drink the SEWELL water now. I'll be back. I read other reviews here an I noted, how Lazy people really are. Complaining of a car wash, rental cars, and other things so petty. I wish them the best. Customer service is one thing, some people you just can't make happy, no matter what you do. KEEP UP THE GOOD WORK SEWELL AUDI MCKINNEY, YOU ARE KILLING IT read more

Sewell Audi McKinney - Car Dealers Near Me - Mckinney, Texas

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Went in for cabin filter swap and a oil change on my 2016 A7, and was asked if I had done service with them before told them I just moved here from out of state so this would be my first time was then told that they could not service my car because it was too old, I've never heard of a dealership refusing to service a car because of the age much less for a oil change, I mentioned my cars been service from Audi back home no problem the service advisor just said "we do things a little different here" go to Audi Dallas or plano read more

I recently took my car to Audi McKinney for an issue with a noise coming from near the wheels while driving at low speeds. Unfortunately, my experience was not as I had hoped. After diagnosing the problem, the service team informed me that the issue was due to wheel bearing and that need to be replaced and provided a repair estimate of $2800 approx. of which $500 was parts and rest was labor. I still ended up spending $265 for diagnostics at Audi McKinney. However, feeling unsure about the high cost, I called another dealership and got a quote of $1400 to replace the wheel bearing. But then I also felt unsure about the diagnosis and decided to get a second opinion. Two other shops identified the problem as something entirely different (differential issue). I had the differential fixed from one of the dealerships i got the second opinion from and now the noise is gone. I am glad i got the second opinion. While I understand that dealerships may charge more for certain services, the misdiagnosis and high quote left me feeling that the service at Audi McKinney was not entirely transparent or in my best interest. I hope that Audi McKinney considers a more accurate and competitive approach to diagnostics and pricing for future customers. They surely lost my trust. read more

Top to bottom easiest no games auto purchase. I highly recommend buying a vehicle from any Sewell dealership as the service is spot on. I can not say enough. read more

Sewell Audi McKinney - My new 2022 Audi q8 - Car Dealers Near Me - Mckinney, Texas

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I bought a brand new 2021 Audi A6 at Sewell. I came in for my first inspection and my car hasn't been the same since. I've literally had my car in and out of their shop for the past 4 months. They can't seem to fix what they broke. At first they insisted someone drive it home to put miles on it to see if my engine light would pop back on. I resisted at first because I didn't see what the difference was of me putting the miles vs their mechanic. 3 visits later with them having my car for weeks I finally gave in. What happens next. 10 mins after driving my car the engine light comes on again. This was after they had my car for two weeks. Not only that, this was the 6th time they had it inside a 4 month timeframe. They also said it was finally fixed so I had them do an interior detail for $250. All to have my car sit on their lot while being worked on again. Nobody in the service department even the manager seems to be taking my matter seriously. Bottom line, they seemed to of broke my car on its first inspection I bought brand new from their lot. It's been 4 months and now I'm on my 7th trip in to resolve. My cars at their shop as I'm typing the review and it was brought in for an inspection in March 2023. I'll be dodging Sewell all together and have heard similar stories from other car buyers. read more

Everything. These people do understand customer service. Josh, my service rep, always greets me by name and provides personalized service. Neil,Sewell Audi's Technical Manager is always quick to help solve any problem that presents itself. Sewell Audi makes it easy to complete business, in a quick and successful manner. read more

False advertisement. We carved out some time in our weekend to bring in the family Q5 on a Saturday. We went to schedule an appointment earlier in the week but the website explicitly notes, "When your vehicle is ready to be serviced, simply bring it by our store at your convenience. Our service department works on your schedule and we do not require a reservation for service." In light of this statement, we decided to take the car in without a reservation. The Service Advisor, Manny, turned us away saying they did not have any availability to service our vehicle. We would have made an appointment if the Sewell Audi service page did not lead us to believe that an appointment was not necessary. The advertised statement on the site is a lie meant to draw you in for business. They cannot and will not deliver on what they promise. read more

Cannot recommend this place and Lizzy Rigg more. She was super polite and greeted me with a smile. I'm super young so it's not easy to walk into a place and be treated as such but she outdid any expectations that I had if any! Definitely ask for her if you get the chance to go by this place and look at a vehicle! read more

Sewell Audi McKinney - Lizzy's card! - Car Dealers Near Me - Mckinney, Texas

Doesn't want to service my 2000 Audi. I recently acquired my father's 2000 Audi TT and had it transported from NC to TX. I took it to Sewell Audi in Mckinney for a state inspection. , which is no longer required in Texas. When I asked them to have maintenance look it over and give me a list of what needs to be done I was told they don't work on cars more than 10 years old and I should take it to Audi Dallas, or Audi Plano. When I asked if they could just run it through the car wash they informed me car washes are only for cars purchased at their dealership. They politely asked me to get my car and leave, didn't even drive it back around themselves. read more

Today I received some of the best service ever from here. I got 2 nails in my tire and needed it replaced. I was also on a major time crunch. Rachel was on top of all of it and got my car in, got me a loaner which allowed me to get to my appointment and pick up my son, then had my car ready to go before they closed. I even got a nice belated birthday gift. Above and beyond today & I'm beyond grateful read more

So I wasn't able to actually get service after calling in and requesting an oil change for my well maintained 2013 Audi A5 after moving to the area. I received a call stating that they would not be able to perform an oil change due to the vehicle being over 10 years old. Per their "policy" but sounds like Buell Shitake. But I see the commercials, know the life of support and will be making purchases elsewhere. Protect your investments. read more

Hands down, Audi McKinney has the best customer service for an auto dealership! Over the past few years, we've bought 5 vehicles from Sewell. Kiran has been our sales rep and goes above and beyond every time. During Covid, she personally delivered a car to us for my son's 16th birthday! I absolutely love her! The fact that we keep going back speaks volumes. read more

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It's been three years working with these folks. The sales experience is great, honesty, no sleaze. The senior management responses have also been stellar, the problem is you shouldn't have to get senior management involved very often. The service department is a another story, you never get the car when promised, there is generally some sort of unpleasant surprise that requires moving up the ladder; it rarely goes smoothly. I've bought 5 Audis in last 5 years, 3 from Dallas Audi and 2 (one on order) from Sewell. My solution is buy from Sewell and have service done at Dallas whenever possible. I truly zish they could merge these two operations. read more

One of the absolute best car buying experiences I have had. Fast, easy to work with, great service convenient location (for me). One issue is keeping this from being a 5 star rating. The dealership pitches free lifetime car washes, just bring it in. I have gone there 3 times and this service has been unavailable 2 out of 3 times. The one time that I did use it, I called first to find out if this was in fact available. Very disappointing. read more

My sales person hennie viljoen and sales manager Michael niksich went above and beyond to make my purchase experience as comfortable as possible. Having previously owned many audis and porsches, I have dealt with many sales people, but I must say that these two individuals are on top of my sales person totem pole. It was pleasure purchasing my Maserati from them. read more

Sewell Audi McKinney - Maserati levante - Car Dealers Near Me - Mckinney, Texas

Made the mistake of stopping at a different dealership before Audi McKinney, and the difference between the two was night and day. Audi McKinney blew me away with their customer service. John was the salesperson that took care of me and he was great from the jump. read more

I have a very low mileage 2012 audi that I need to get serviced. I'm visiting family in town and decided to call for an appointment. And without taking a look at the car the dealership "Alicia" In service told me they don't touch cars older than 10 yrs old. I've gone to almost every audi dealership in my home stay and some near ones with no issues. read more

I'm unable to access my account and remove my review but Audi went above and beyond with my r8 that had a cracked the hood. Thought the techs messed up the managers were very considerate and took care of all my issues. This isn't a normal occurrence here, just happened to be me. Thank you all at Audi for making things right, they are definitely there to please the customer. read more

Best dealership in Texas! It only took one visit for Audi McKinney to earn my business for a lifetime. They know what they're doing!

I get to say it for the 3rd time, I DRIVE A SEWELL!!! I continue to love the Sewell dealerships and especially Sewell Audi of McKinney. I had yet another excellent sales experience and I highly recommend Joe Guidry, I was particular about vehicle and color options and he found exactly what I wanted! Joe is a consummate professional and his customer service was exceptional. Every manager, associate and team member I've worked with have provided unparalleled service and treatment I highly recommend them! read more

TERRIBLE TERRIBLE TIME HERE AT SEWELL MCKINNEY. I went in for a routine checkup/oil change but I recieved my vehicle with damage on hood. Dealership is taking 0 responisibility. I went to look at my dashcam footage and found a few things on there. 1) Vehicles hood was damaged. It also will not close now. 2) Vehicle was launched, went over speed limit & constantly revved. 3) I asked for leather conditioning on seats etc & I can hear him clearly saying he's not going to condition my seats, just make them "shiny". (mind you this is all caught with my dashcam) FYI I paid 200 to have my interior deeply cleaned. 4) They will not take responsibility for the damage. I asked him to look at camera but he said even if they damaged it he's not responsible because my hood is aftermarket. All I ask was for the vehicle to be in the same shape I brought it in & they couldn't do that. read more