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    Porsche Plano

    3.6 (186 reviews)
    Closed 8:30 am - 8:00 pm

    Services - Porsche Plano

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    My text to Timothy. This was on my way home and trying to get SOMEONE to pick up the phone.

    Have you heard of www.MasterClass.com? It's a subscription-based platform that provides video lessons from industry experts in various fields. If the Service center at Porsche Plano offered a class, I'd call it: "The Art Of Providing Terrible CX (Customer Experience). So you may follow my timeline, whenever I say, "today," "today" is August 20, 2025. My appointment for my 911 was set for today @ 11:30 AM. The reminders sent to me told me my service advisor was Timothy Shaffer. When I arrived, I told the gentleman that greeted me I had an appointment with Timothy. He introduced me to an advisor named Robin. Robin was sweet and pulled up my appointment on her computer and asked me, "How can we help you?" I was taken aback and asked her, "I specified what I needed looked at when I set the appointment...is it not in the notes?" They were not. So, she asked me to show her my car and point out the items that needed work, which I did. She then grabbed a pen and a numbered tag (the ones they hang on your rearview mirror) to write on. One would think that a $29 billion company, such as AutoNation, would provide their advisors with iPads and a CRM containing customer data. She let me know that it would take a few hours to give me an estimate. I told her this was not a problem but I needed my car by the time they closed. Since I knew I was dropping my car off, I told my father that I would buy him lunch if he picked me up. He told me he would be there in 20 - 25 minutes. To kill time, I walked around the showroom for 5-6 minutes. They had a red 2025 Cayenne Coup. Gorgeous! I spent the rest of my time looking at preowned inventory outside. While I was outside, two other customers appeared. The entire time I was outside (and in the show room) nobody greeted me nor the other customers. My father arrived & I took him to lunch. During lunch, I received another text saying, "Hi, welcome to Porsche Plano Service, my name is Shane and I am your service advisor." Told my father about my 3 advisors and we had a laugh. No big deal. After lunch, I went back to work. Around 6:15PM, I was on my way home and realized no one had called me about my car. Not Timothy. Not Robin. Not Shane. I called the main phone number and went through all the options MULTIPLE times. Service: No answer. I hit, "0" for the operator. No answer. I decided to use the trick of selecting, "Sales." Surely...someone calling about buying a new car would answer the phone. Nope. Nobody answered. From the time I left work to arriving home (around 15 minutes), I called the main number and tried to reach SOMEONE at Porsche Plano (choosing the "Sales" option most of the time). I was so frustrated, I sent Timothy a text at 6:31PM letting him know what horrific customer service they had. Of course, he never responded. At 6:40 PM I get a text from Robin letting me know that she's trying to reach me. I called her when I got home and she let me know that the estimate for my car was $3,200. I thanked her for the estimate and proceeded to let her know... ...calling a customer 20 minutes before closing time and assuming they can make it is inconsiderate (especially after said customer told you they needed their car that day). ... forget their process of assigning 3, different, service advisors. ... forget the fact that no one spoke to me or the other customers outside. ...my B-I-G-G-E-S-T issue was the fact that a customer could call their store and not have a SINGLE department (including new car sales!) answer a call after 20+ attempts. My call with Robin lasted almost 11 minutes. She apologized, profusely, and I let her know that I really appreciated her listening to me, that I knew it wasn't her fault but that her GM needed to take HUGE steps to improve their CX. I ended my call by stating that, even if they charged me $0 for the repairs, there was no way I was going to give them my business and I would be taking my car to Avondale since several of my friends raved about their sales/service CX. Finally, if you need service, take it to www.RACPerformance.com. Ask for Solomon Roffe.

    Service Dept - getting my baby fixed
    Susana C.

    The Service Department deserves all 5 stars for their outstanding customer service and personal attention. Zachary led the way by communicating with me regularly on the status of my repairs and explained what work was needed in terms even the less mechanically inclined could understand. In this time where staffing shortages are common everywhere, he kept me informed of the progress and ensured I had a clean reliable loaner to use in the interim. I was very pleased with the entire experience and look forward to purchasing my next new vehicle from them.

    Shay K.

    My brother and I wanted to get our first convertible Porsche and Scott at Porsche Plano helped guide us through the entire process.  His helpful suggestions during the design process resulted in a gorgeous sports car that we couldn't wait to get on the road.  He helped to keep us up to date throughout the build process and made the entire purchase experience seemless.  When you are ready to buy your Porsche I would highly recommend contacting Scott Reynolds at Porsche Plano, knowing first hand he will guide you through the process and get the right Porsche for you

    Getting this for Hubby! Espresso set!

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    3 years ago

    Purchased a Macan s with Scott he was very informative, answered all my questions and led me in the right way overall satisfied!!!

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    Page 1 of 5

    Ask the Community - Porsche Plano

    Review Highlights - Porsche Plano

    Great experience dealing with Mark Laurenzi on purchasing my first Porsche after owning several Lexus vehicles.

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    CarMax

    CarMax

    (215 reviews)

    THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

    What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

    Audi Plano

    Audi Plano

    (543 reviews)

    Bought used 2024 Range Rover evoque and the dealer stated it's not responsible for items listed in…read moretheir own online description of vehicle that are missing. I'm very tempted to drive over there and return the vehicle. I'm sharing this poor experience with everyone in the community! Don't waste your time with this dealership. Updated 4/9/26 the general manager and sale person (Destiny) have been absolutely fabulous at making this right! They ordered and installed this missing items! I'm so very happy with my Range Rover Evoque and would come back to Audi Plano for future purchases along with referring anyone in the market for a different vehicle.

    I was assured multiple things during the buying process that ultimately were not honored. During…read morethe test drive, a service light was clearly on, and I was explicitly told it would be taken care of before delivery. Now, after the sale, I'm being told that addressing it will be at my expense. That is not what was agreed to. On top of that, warranties were added to my deal that I did not want or need, and it was presented in a way that made it seem like they were required by the bank, which is simply not true. That is misleading at best and unacceptable at worst. This is especially disheartening because I recently had a very positive buying experience at BMW of Dallas, and I believed both dealerships were part of the same AutoNation family. The contrast in transparency and follow-through could not be more stark. Overall, nothing that was stated upfront was actually done, and the experience felt more focused on padding the deal than on honesty or customer trust. For a brand and dealership that markets itself as premium, this was a very poor experience. I would not recommend Audi Plano based on how this transaction was handled.

    Hi Line Motors - Lack integrity-

    Hi Line Motors

    (69 reviews)

    love this place I'd go again for a AMG Benz . I worked with Thomas, he was very nice &…read moreunderstanding of my needs.

    I recently purchased a 2020 Mercedes-Benz CLA 250 from this dealership, and my experience has been…read moreextremely disappointing. The vehicle was sold to me with locking lug nuts, but I was never provided the wheel lock key. Shortly after purchasing the car, I hit a pothole and got a flat tire -- only to find out I couldn't even remove the wheel due to the missing key. This created a serious safety issue and left me stuck. When I contacted the dealership, multiple employees acknowledged that the key was not provided. However, instead of offering a solution, I was given the runaround and even told that they have sold multiple vehicles like this before and that it was somehow my responsibility to catch it during a "pre-sale inspection." As a customer, I should not be responsible for identifying missing essential equipment -- especially something that prevents basic maintenance and impacts safety. The lack of accountability and refusal to resolve a clear oversight is unacceptable. I am now having to pay out of pocket to fix an issue that should have been addressed before the vehicle was sold. Buyers beware -- make sure you thoroughly inspect everything, because this dealership does not take responsibility for missing items or customer safety concerns after the sale. Update they finally paid for the wheel lock today and requested me to remove the review.

    Auto Nation USA - 07/22/24- Mr. Alonte Williams and me...

    Auto Nation USA

    (19 reviews)

    get EVERYTHING IN WRITING I am giving three stars because corporate worked w us to resolve an…read moreissue. Just make sure you get everything in writing and ask ALL the questions. In our experience, this company did work w us to fix an issue, it took some time and negotiation but eventually everything was a win win for both.

    My honest experience with AutoNation Plano:…read more From the beginning to now, it has been a complete roller coaster. I went from feeling like a valued customer to feeling completely dismissed. This is my personal experience, but I believe in accountability. I purchased a 2018 F150 Platinum from this location in June 2025. My initial interaction with Josh was disappointing, but Luis, the general manager, worked hard to make the deal happen and gave me a solid value on my trade-in. At that point, I genuinely felt taken care of. But immediately after taking the truck home, problems surfaced that their inspection clearly missed. Both the oil pan and rear differential were leaking. I returned under the 90-day warranty. The differential was fixed, but the oil pan leak continued and got worse. Every time I tried to bring it back, I was told: "Service is slammed. We have over 100 vehicles ahead of you. Try again next week." This went on for weeks. Then the title and registration issues began. For 3 months, I never received my plates. Every time I asked, I heard: "These things take time. We'll call you back." No one ever called back. Eventually I contacted the DMV myself and discovered the vehicle wasn't even titled or registered in my name -- it had been transferred to the previous owner months after I bought it. Only after the State, my lender, and corporate got involved did AutoNation finally fix the issue. 3,000 miles after purchase, the transmission failed completely. I had the truck towed to AutoNation Plano, confident the Gold Warranty would help. Instead, I've been left completely in the dark. A full week with no updates, no diagnosis, no call back, and no help with a loaner or rental. Every attempt to reach someone has gone nowhere. I've been without a vehicle for days while still obligated on a $32,000+ loan -- and have felt stranded and ignored by the entire service department. In my experience, this dealership is not transparent, does not communicate, and does not stand behind their customers once the sale is complete. We are now looking into our legal options, and I sincerely hope nobody else goes through what we did.

    Ewing VinFast of Plano

    Ewing VinFast of Plano

    (2 reviews)

    I had a great experience at the VinFast dealership working with Angel Calix. Angel was…read moreprofessional, knowledgeable, and very easy to work with throughout the process. He took the time to explain the vehicle features and answered all my questions clearly. The overall experience was smooth and stress-free. I would recommend Angel Calix to anyone considering VinFast. If you meet him please ask him to do his 'eye trick'

    I had one of the most frustrating and disappointing experiences at VinFast Plano. I was given a…read morewritten quote via text from a sales representative confirming a monthly payment of $244.80 with $1,000 down for 15,000 miles/year. Based on this written agreement, I brought my wife and three kids to the dealership on Monday, May 5th ,2025 around 6 p.m. We test drove the car, loved it, and were ready to move forward. After the test drive, the salesperson went to the back to "check with the manager," then returned and said the offer was no longer valid. They now wanted $298/month--a complete bait-and-switch. I requested to speak to the manager, who openly admitted they "lost money last month" and couldn't honor the agreed price. This is not just unprofessional--it's dishonest and disrespectful. I came based on written communication, which I have attached and saved, including text messages with the salesperson and his number. This is not how you treat customers. You don't lure families in with a written offer and then change the deal at the table. I strongly urge others to be cautious. Don't trust this dealership's quotes, even if they're in writing. Extremely poor customer service and shady business practices.

    Porsche Plano - car_dealers - Updated May 2026

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