I have been doing business with Mark Laurenzi at Porsche Plano for 10 years, and I have purchased 5 cars from him. 2016 Turbo S, 2009 Turbo S, 2019 Macan, 2018 Cayenne, 2019 Taycan. Each purchase has been an enjoyable experience from arriving at the dealership through the final paperwork because they treat me like family and know me by my first name. The Service department sets the bar for customer service and satisfaction. They will either come to my home to pick up the car for a 1 day service, or for longer service windows they will have a Porsche loaner vehicle ready for me that I can use while my Porsche is being serviced. Even when I show up for service, Mark Laurenzi knows and stops by to ask how I like my vehicles. Buy your Porsche in Plano with "no haggle pricing" and confidence that you are getting the very best price, and later get your vehicle Serviced like to other dealership. read more

My husband and I have been a loyal Porsche Plano customer for years--4 cars purchased--and I used to rave about this dealership. Unfortunately, the service department has declined so dramatically that I can no longer recommend them. Over the past year, I've had constant issues with appointments not being honored. I show up for scheduled service only to be told I don't have an appointment. When I ask for a loaner car, they say one will be available, but when I arrive, there's suddenly nothing for me. This has happened repeatedly. My most recent experience was the final straw. I scheduled an appointment a full month in advance specifically to ensure a loaner car because the repair and oil change were expected to take more than a day. I also asked them to fix my glove box. They confirmed everything and assured me a loaner would be ready. Then, as I'm driving to the appointment, they call to tell me the part isn't available--after having a month's notice. They said it was "still on the way from Germany." Fine. I told them to call me when the part arrived so we could reschedule. It has now been two months, and I still haven't received a single follow‑up call. Not one. At this point, I'm done with Porsche Plano. I'll gladly drive all the way to the airport to use another Porsche dealership that actually values its customers. After years of loyalty and significant business, it's disappointing to see how far this location has fallen. I won't be servicing or purchasing vehicles from Porsche Plano again. read more

I brought my vehicle in on Monday to have the dashboard replaced. The service advisor name Scotty Bryce (Ruairidh Bryce) assured me that the car would be ready by Wednesday, or no later than Friday. On Friday at approximately 5:47 PM, I called the dealership to check on the status of my vehicle. The service representative explicitly confirmed that my car was ready for pickup. I then drove approximately 15 miles to the dealership, only to discover upon arrival that my vehicle had not been worked on at all for the entire week. I was informed by the receptionist that Scotty had confused my vehicle with another customer who has the same name, resulting in my car being completely untouched. To make matters worse, I was then approached by another service advisor, Jeffrey, whose attitude was arrogant, dismissive, and unprofessional. He attempted to justify the situation by claiming that replacing the dashboard would take an excessive amount of time--an explanation that directly contradicted what I had just been told by the receptionist, who clearly stated that the issue was a name mix-up, not repair complexity. Due to the dishonesty, lack of accountability, wasted time, and extremely poor customer service, I made the decision to take my car back without any repair performed. This experience was horrendous and falls far below the standards expected from a Porsche dealership. I wasted an entire week, made unnecessary trips, and was met with misinformation and poor treatment rather than transparency or an apology. read more

Well what begins a good experience has to stay that way to get positive feedbacks. I dropped my car for service on 31st December. break pad change( paid service) and oil change(prepaid device) . the person who managed my services sends me a message that it will cost 2+k to change front break pads. I approved. and then I left atleast three messages asking cost to change all pads as car was already there. i recieved a message at 350Pm that car is. ready . I confirmed I will be there by 515 to pick it up. then no answer I reached from Irving to Plano at 505PM. surprise - service center is closed that means all my year end evening plans go for toss as I dont have car. called the service manager again and again - NO RESPONSE 2nd Jan I picked up the car and service manager is not there to explain the changes I reach home and see - oil change warning still there. o don't know if they changed oil or not. so I called thru the day of 3rd Jan and no one called back .. only voicemails. I expect better services and at the very least a acknowledgement on the issue when I buy Porche. a total failure on part of Porche Plano to be running a good sales engine but very shabby support and service point read more

Have you heard of www.MasterClass.com? It's a subscription-based platform that provides video lessons from industry experts in various fields. If the Service center at Porsche Plano offered a class, I'd call it: "The Art Of Providing Terrible CX (Customer Experience). So you may follow my timeline, whenever I say, "today," "today" is August 20, 2025. My appointment for my 911 was set for today @ 11:30 AM. The reminders sent to me told me my service advisor was Timothy Shaffer. When I arrived, I told the gentleman that greeted me I had an appointment with Timothy. He introduced me to an advisor named Robin. Robin was sweet and pulled up my appointment on her computer and asked me, "How can we help you?" I was taken aback and asked her, "I specified what I needed looked at when I set the appointment...is it not in the notes?" They were not. So, she asked me to show her my car and point out the items that needed work, which I did. She then grabbed a pen and a numbered tag (the ones they hang on your rearview mirror) to write on. One would think that a $29 billion company, such as AutoNation, would provide their advisors with iPads and a CRM containing customer data. She let me know that it would take a few hours to give me an estimate. I told her this was not a problem but I needed my car by the time they closed. Since I knew I was dropping my car off, I told my father that I would buy him lunch if he picked me up. He told me he would be there in 20 - 25 minutes. To kill time, I walked around the showroom for 5-6 minutes. They had a red 2025 Cayenne Coup. Gorgeous! I spent the rest of my time looking at preowned inventory outside. While I was outside, two other customers appeared. The entire time I was outside (and in the show room) nobody greeted me nor the other customers. My father arrived & I took him to lunch. During lunch, I received another text saying, "Hi, welcome to Porsche Plano Service, my name is Shane and I am your service advisor." Told my father about my 3 advisors and we had a laugh. No big deal. After lunch, I went back to work. Around 6:15PM, I was on my way home and realized no one had called me about my car. Not Timothy. Not Robin. Not Shane. I called the main phone number and went through all the options MULTIPLE times. Service: No answer. I hit, "0" for the operator. No answer. I decided to use the trick of selecting, "Sales." Surely...someone calling about buying a new car would answer the phone. Nope. Nobody answered. From the time I left work to arriving home (around 15 minutes), I called the main number and tried to reach SOMEONE at Porsche Plano (choosing the "Sales" option most of the time). I was so frustrated, I sent Timothy a text at 6:31PM letting him know what horrific customer service they had. Of course, he never responded. At 6:40 PM I get a text from Robin letting me know that she's trying to reach me. I called her when I got home and she let me know that the estimate for my car was $3,200. I thanked her for the estimate and proceeded to let her know... ...calling a customer 20 minutes before closing time and assuming they can make it is inconsiderate (especially after said customer told you they needed their car that day). ... forget their process of assigning 3, different, service advisors. ... forget the fact that no one spoke to me or the other customers outside. ...my B-I-G-G-E-S-T issue was the fact that a customer could call their store and not have a SINGLE department (including new car sales!) answer a call after 20+ attempts. My call with Robin lasted almost 11 minutes. She apologized, profusely, and I let her know that I really appreciated her listening to me, that I knew it wasn't her fault but that her GM needed to take HUGE steps to improve their CX. I ended my call by stating that, even if they charged me $0 for the repairs, there was no way I was going to give them my business and I would be taking my car to Avondale since several of my friends raved about their sales/service CX. Finally, if you need service, take it to www.RACPerformance.com. Ask for Solomon Roffe. read more

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Service department is a disaster, show up to pick up 2024 Cayenne after a minor service and car settings are messed up, they do not know how to reset. Car is filthy, asked for a wash and they seemed put out. Going to Grapevine next time, despite 15-miles further. read more

I must concur with many of the reviews here stating that Porsche Plano has very poor customer service toward some of their customers. I do believe the 5 star reviews if you are of that demographic, but I am not. My story is as follows: I did not hear from service for weeks when they were supposed to be scheduling warranty work with my extended warranty company. When I dropped in to check the status I was told that the service adviser had contacted me that the service was not covered on my warranty. First of all, they did not contact me, and second, Park Place Porsche Dallas did the service under warranty with no issue. Hoping this was just a one off, when I needed a replacement key fob, Plano have me a quote that was double Park Place Porsche and Porsche Grapevine. I love being a Porsche owner, but do not recommend Porsche Plano at all. The extra drive to Dallas or Grapevine is well worth it. read more

Few months after buying my car, it started giving me issues, such as the transfer box and then a faulty gearbox. they are charging me 25k to fix it. They even advise me to sale the car as it is to someone else that doesn't know the issue. read more

Top notch service! Had a blow out and towed car to dealership late Sunday evening. Monday at 7am they were already texting us that the car was in the shop and claim had been filed on tire. I was home in my car by noon! Thank you Scotty for taking such good care of us and making it a quick in and out job. read more

Service is the worst I have ever had for any brand of car I've ever owned. Condescending and unsympathetic service staff. No loan cars available for a month. I'm going back to Lexus. read more

Recently leased a new Macan 4. I worked with Mark, who is the most wonderful salesperson! We actually built the car together. In fact we built my preview Boxter together as well. He is thoughtful, honest, and dependable. Any issues that I may had had were resolved immediately. I will only drive a Porsche, and only work with Mark L AT Porsche Plano! Excellent service all around! Thank you Rochelle Smith Horadam read more

If you want to be totally ripped off by the service department then this is your place! Thought I was bringing my car for a routine oil change. The service guy recommended new spark plugs so I agreed not realizing how expensive this job is! I should have asked what the price was but he knew what the cost was and he should have made sure that I was aware of the price before agreeing to this pricey repair. It just feels like deceptive dealings. Feels like the money made is more important than doing a kind thing of informing me of what I was agreeing to. The service guys are probably taught NOT to give prices. I will NEVER go back to this dealership for anything!! read more

Visited on a Monday at noon after researching a certified pre-owned Cayenne that I was ready to purchase. The receptionist told me that they were shorthanded and that it would be 15-30 minutes before a salesman was available. I left all of my contact information and sat in the waiting room for 90 minutes before giving up and leaving. After 3 hours I have still not heard from them. Their loss since I was going to buy a car but will not make the 45-minute drive again and waste my time for a dealer that does not value my time. read more

If I could give this place 0 stars, I would. Bad customer service. I highly recommend Porsche Grapevines. read more

The Service Department deserves all 5 stars for their outstanding customer service and personal attention. Zachary led the way by communicating with me regularly on the status of my repairs and explained what work was needed in terms even the less mechanically inclined could understand. In this time where staffing shortages are common everywhere, he kept me informed of the progress and ensured I had a clean reliable loaner to use in the interim. I was very pleased with the entire experience and look forward to purchasing my next new vehicle from them. read more

Porsche Plano - Service Dept - getting my baby fixed - Car Dealers Near Me - Plano, Texas

My brother and I wanted to get our first convertible Porsche and Scott at Porsche Plano helped guide us through the entire process.  His helpful suggestions during the design process resulted in a gorgeous sports car that we couldn't wait to get on the road.  He helped to keep us up to date throughout the build process and made the entire purchase experience seemless.  When you are ready to buy your Porsche I would highly recommend contacting Scott Reynolds at Porsche Plano, knowing first hand he will guide you through the process and get the right Porsche for you read more

Porsche Plano - Car Dealers Near Me - Plano, Texas

By far the worst experience of any car dealership...in my life. We bring a car over for a fluid leak, they take it in, no loaner, that's fine you don't always get a loaner. Call 3 days later...car is fine...no leak. Send them pictures, documentation we have that there is a leak. One week later...ok there's a leak. . Apparently they can only diagnose a problem if there's a light. One week later, parts wrong, no communication, finally we demanded to get the car back. Fixed or not. Then somehow by a miracle...they found the time to get the car fixed in 24 hours. Aaron the manager there in the service department also needs to get his stories straight when we are told the vehicle just got finished...but then it's been sitting outside all day long as was actually finished in the morning. Absolutely do not take your car here. The mechanics are incompetent. There is absolutely no truthful communication. And they simply lie to you. read more

Came here to have my vehicle inspected for a potential buy back. Everyone was absolutely pleasant and the level of service provided was comparable to a 5star resort. Porsche Plano will continue to be my go to location im for all things Porsche. read more

I have to follow the other reviews. With a 0 star went to this dealership walked around inside and out for at least 25 mins to not be acknowledged. The first person that did speak after about 15 mins we asked for help he said the receptionist wasn't around but soon as she came back she'd help us. Mind you after he said that he went back to just standing around speaking with another employee. Still waited additionally 15 mins looking around and never was acknowledged again or got help and the receptionist never showed up. I don't know what you have to do to get help here maybe they sale enough cars they don't have to treat or take their customers seriously. they read more

My husband and I have been looking into purchasing a Porsche luxury sedan for some time. We stopped in the Porsche Plano dealership on Parker in Plano, TX. on a Tuesday at 4 pm. When we walked into the dealership there was a gentleman who looked like a salesman standing in the lobby. My husband and I were the only customers in the lobby. We looked at the vehicles in the lobby, waited at the front desk, and looked at the Porsche book for about 10 to 15 minutes. No one bothered to speak or even acknowledge our presence, including the salesmen looking gentleman. He stayed looking at his phone and then went into his office. We will purchase our luxury sedan Porsche from a dealer who will at least acknowledge us as potential buyers. I've read many more reviews similar to mine about this dealership. They may not lose anything from how they treated us or this review, but I feel like other potential buyers needed to know. read more

If I could give this place 0 stars, I would. If you enjoy being ignored, not acknowledged, and treated terribly, then Plano Porsche is the place for you! Potential buyers should be aware that this is not a buyer-friendly environment. I highly recommend Porsche Grapevine, especially Atik, who guided us smoothly through the process of purchasing a luxury car. read more

We just moved in from the greater Chicago area, and we are very happy to have Porsche of Plano as our go to Dealer. We purchased our brand Porsche from Mark Laurenzi and he made sure our process was smooth and we are very happy with the service and quality they provide. We maintained our vehicle at the Barrington Porsche dealer and coming from a 5 star service dealer, we are so glad to be back to another 5 star service dealer. We just recently had service performed on our vehicle and Jeffrey Jutzi took care of us and we are pleased with the fast and hassle free service that we received. We even mentioned to Jeff that back in Barrington Illinois, the dealership has their own full service Starbucks Coffee shop in the New Cars show room floor. He said he will mention it to his GM. Fingers cross and we can get one in after all everything is bigger and better in Texas right? I highly recommend this dealership and the team of staff at this location are amazing. read more

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I can't say enough good about my experience with this dealership. The sales process was smooth and didn't have any hidden fees other dealerships charge. I had an issue with the car after the purchase and the General Manager Jon made good on it and even followed up to make sure all was well. I will remain a loyal Porsche of Plano customer. read more

This review is for the service department only. I purchased a Porsche GT3 from a private seller who was located in Texas and part of my due diligence was having a pre-purchase inspection (PPI) completed. The seller chose Porsche of Plano and at the time it seemed like a good recommendation but things went quickly downhill. After the appointment was made I called to pre-pay for the inspection. The seller let me know it would cost $750 for the inspection which is roughly double what I've spent on similar PPIs. When I asked the advisor why it was so expensive he said they check "everything over from top to bottom". He then took my info and said he would send over a CC authorization form which he never did. Fast forward to after the inspection was completed. I call the service advisor for the report and he tells me he can't release it to me since I'm not the owner of the vehicle....WTF? Yes, they happily overcharged me for a PPI and then asked me to get the report from the seller of the car. I told the advisor Manuael Venegas that I'm the one who paid for it and he said the only copy they have is with the seller (I'm calling BS on them not having a saved copy for their records). Since I'm buying the car sight unseen, I asked the advisor about the condition of the exterior and he stated "We're not a body shop so we don't check the body" Another WTF from me. What happened to the "we check everything over from top to bottom" the whole reason they charge $750 for a PPI? Thankfully, the seller was a stand up guy and texted me pics of the report and went through what the dealer told him. When I received my car a few weeks later I found a few issues that their PPI missed like inoperable cigarette lighters / subwoofer not working/ aftermarket exhaust /aftermarket ECU tune and some other small issues which were not noted/found on their garbage inspection. I got lucky that the car was in great shape and I'm overall happy with the car. When spending 6 figures on a car its extremely important to have a trustworthy unbiased third party to look it over before completing the sale, Porsche of Plano is not that place. TLDR: Do not trust Porsche of Plano with any service related work. If you scroll through reviews on yelp for their service you'll see other incidents of their incompetence/rip off mentality. The PPI I received wasn't even worth the paper it was printed on. These guys are amateurs and I'm not even mentioning all the other WTF moments they gave me. read more

Porsche Plano - Horrible service department. 1 star is generous. - Car Dealers Near Me - Plano, Texas

So, yeah. My 2nd vehicle purchase ever (excluding motorcycles). First was a boxster, and now I have a Macan Turbo under my belt. I was in-between Carmax and Porsche Plano. I know the parts guys pretty well, and they have been excellent for the past 5 years of needing parts. Roger, Adrian, Taylor have been amazing. The new guy Jordan, he's cool, but we need to see if he holds. Scott helped me out with the test drive on the macan turbo and he was good. Informative, and made the process easy. Tony the financial guy was great to chat with. I was informed on everything I needed, time to wait and when things will be ready. Overall, it was a pretty easy buying experience. I really don't have any issues with the the place beside the service department, which I will be trying out real soon for a warranty related issue (Minor). I haven't been a fan of the service advisors in the past, since the ones I get seem to know nothing about vehicles. Overall, the sales and finance department are 5 stars. Friendly, fast, and knowledgable about the cars. I mean wow. The Parts department holds a strong 5 stars due to how awesome they are. I've bought some expensive parts from them and everything is top notch. The service department lowers the score, they probably get 1-2 stars based on my experience with them in the past. read more

I stopped by Porsche Plano a week ago about gloss black window trim off alignment, which is a manufacture quality control issue according to Porsche Grapevine. Long story short, I called the parts dept at Porsche Plano, the gentlemen quickly gave me a quote on the part I need and also mentioned it should be covered by warranty. Yet two of the service reps, Manny and Rebecca, didn't even bother to help me resolve the issue. Manny told me he couldn't find a technician to take the job, but would call me once he finds one. Two weeks now, not a phone call. So I sent an email to second rep, Rebecca and explained the situation. No reply whatsoever. I reached out to "Porsche Grapevine" last week, and the rep Ryan, who quickly explained the issue I have with the trim is common among Macan and can be replaced for free under manufacture warranty. He will also arrange a loaner for me next Tuesday 11/17/20! Talk about customer service!! I won't even step my foot to Porsche Plano (AutoNation) ever again even though I live close by! read more

Very disappointed. Terrible service experience with Jeff Jutzi. Very impatient and unprofessional. Avoid this person if you want the car to be taken care. read more

Don't meet w/ anyone. Ask for Mark Laurenzi (sales person). He is not a typical sales person. He doesn't know too much about financial aspect of car selling. He cares mostly about your experience and knows a lot about Porsche. This is a person that you build a long term relationship. He will look for the best deal (if not today then in the future). I've never thought I would be driving one. Now I cannot look at any other car. I am in serious trouble!!! read more

Where do I start.. well back in Nov 2019, I found the perfect BMW M3 with all the specs that I was looking for. I reached out to the dealership right away to get more information, photos and video walkthrough. I thought the vehicle was a little overpriced and since they have a "no haggle policy", I felt I was getting a good deal. After some back and forth with my bank, we closed the deal and I paid to have the vehicle shipped to me in Florida. The process to get a car registered in Florida was a labyrinth and took longer than it should have. The dealership took forever to complete and mail the paperwork to Florida DMV. Porsche Plano overstated the tag, title, registration fees for Florida and which resulted a refund for crediting my loan account with my bank. The last I heard from the dealership regarding this was 1/3/20. I sent a follow up email on 3/12/20 to Tony Dang (Customer Services Financial Director) and copied my brand ambassador, Andy Parker to check the status. I've heard nothing but silence since. Today, I called and left a message for Tony to return my call. This past week, I discovered the paint on the front bumper was flaking and immediately took it to the BMW dealership to see if it would be covered under their warranty. They reviewed and pointed out that the bumper had been repainted and that it wouldn't be covered under warranty. I hate I didn't catch any of this before but I really hate this wasn't disclosed to me during purchase so I could've made a better informed decision. I never would've thought a high profile dealership would get over on someone but consider it a valuable lesson learned. Please be mindful of sight unseen purchases and ask as many questions as you can if you're unable to see the vehicle in person. read more

Porsche Plano - Car Dealers Near Me - Plano, Texas

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We bought our 8th Porsche from David Loder last week at Porsche Plano. David explained every whistle and bell in detail, not once but twice to my wife and me. I We do not live in Dallas or Plano but we drive to Porsche Plano because David and Porsche Plano make buying a car there a positive experience. Thank you David Loder and Porsche Plano read more

Mark Laurenzi is by far the best salesperson I have ever personally worked with. I have purchased over a dozen cars in as many years and I have never worked with someone as professional as Mark is. A month after the sale and he is still reaching out to me to see how he can better serve me. If I have a small problem, he doesn't push me off to service, he is on it himself. I'm shocked and in awe of him. If you are going to buy a Porsche anywhere in Dallas Fort Worth, make the trip to see him, even if that means you drive past another Porsche dealer. read more

Porsche Plano - Porsche Taycan Turbo S - Car Dealers Near Me - Plano, Texas

We have purchased several cars from David Loder at Porsche Plano. He is super professional and keeps us up to date on delivery schedules and such. He is very knowledgeable about the vehicle setup and is always available to answer questions when we have them. We've bought new and used cars from him and will continue to do so. We are also happy with the service personnel. Tim Shaffer is an excellent Service Advisor and we appreciate his help when we need it. We go there and are treated like family. read more

I am not sure how Porsche USA can stay in business when it takes 3-6 months to get parts in from Germany and then they do not bother to call you when the parts actually do arrive. It had been so long that I had forgotten that I had ordered a part. Do not buy a Porsche!!! read more

I came to the dealership on a early Saturday morning prepared to buy. As I have a 850 credit score. I scanned the lot and looked at cars and awaited a sales person. No one ever came. I entered the building and nobody spoke they just looked at me. So I left. I'm headed to the Porsche dealership in Dallas now. If it's not a friendly and welcoming experience. Why would I choose to spend my money where I'm not even acknowledged. Need to do better. I'm sitting in my car writing this review before I pull off. read more

Worst experience OF MY LIFE. I'm not big on leaving reviews, but I feel people should know that the staff at this establishment are completely INEPT at running things. I took my car in to get its regular maintenance and replace a tire since it got a nail in it, right. WELL LEMME TELL YALL, MY CAR CAME OUT LOOKING WORST FOR WEAR. It came out with sensor issues that it didn't have before, the car is having issues turning on, even when I put the key in manually, IT TURNS OFF ON ME, IT SHAKES while it drives, ITS A DISASTER. I told the service department as such and they refuse to put it on the warranty that it has, which is ridiculous. So I'm having to pay out of pocket WHEN IT HAS THE INSURANCE BUMPER TO BUMPER. NEVER COME HERE AND NEVER GET A CAR FROM THEM EITHER read more

Purchased a Macan s with Scott he was very informative, answered all my questions and led me in the right way overall satisfied!!!

This dealership is a disgrace. On April 9, 2021, I went to look at a new Cayenne and was given the cold-shoulder by the white female receptionist and white male salespersons for over 15 minutes. While my income places me firmly within the target demographics of the typical Porsche buyer, my age (30), and race (black) do not. My family has lived in the same Willow Bend house for over 20 years and likely has a net worth that greatly exceeds all the salespeople working during my visit combined. And yet, I was written off and ignored; presumed to be to be too poor to afford one of their vehicles because of my race. How do I know it was race? Because I was wearing clearly expensive, tailored clothing. There is no reason to assume someone who dresses the way I do is poor or even middle class, unless of course you're a prejudiced prick. I will recount this experience with everyone I know (lots of wealthy people), and strongly advise them to avoid this dealership at all costs. I will be taking my business to Park Place in Dallas. read more

Excellent experience with Porsche Plano and Andy Parker. Andy went above and beyond. My family and I have been buying cars from him for years. Highly recommend! read more

I will never do business with this establishment. Why advertise a preowned vehicle for sale when you can't even test drive it? The sales guy Scott gave me an assurance that he would contact me the moment it was available to test drive only to learn later that the car got sold! With such arrogance he stated that the new owner didn't need to test drive it before buying it. How pathetic. I'm happy I landed up buying mine from Sewell Plano. Now that's a reputable establishment. read more

I'm a longtime customer with multiple new vehicle purchases with even more vehicles through the service department. The majority of the team has remained the same for many years which is comforting. And is a direct reflection of the management. Everyone is upbeat and very friendly. read more