THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run around. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH) read more

Waited for over 30 minutes after being checked in to be attended to. Was ready to buy a car that day but definitely not from here now. Disappointing that I was checked in for an appointment and was not attended to for over 30 minutes. read more

What an easy and great experience to sell my old car. Went on line saw how much they would offer set up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair. read more

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My Son suggested a few cars from CarMax. We found one we liked and paid to have it shipped to Plano. It took a bit to get here, but so far so good. Stacey Thomas greeted us, when we walked in for our appt at noon and he has been super laid back and very helpful in getting us in to test drive, purchase and such. It's so nice to be able to go into a dealership and them not care if you buy a car or not, in a positive way, and then not pressure you to borrow with them, if you find a car you like. He asked about getting a loan, we said we had financed through our credit union, he just nodded his head, all good! It's still a process, so we're still here at 2:30, giving wet signatures to finalize. Let's hope the car stays healthy and runs as smooth as it did when we test drove it If you're looking for a good used car, visit CarMax in Plano read more

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Have been looking for a specific car for a few months now, narrowed one down that Carmax in Austin had. Was nervous having it transferred to test drive but they made the process so fast and easy. Amazing customer service from every call I made, in store Micah took incredible care of me and Shak over the phone made the process seamless. Was in and out on the day of test drive with the new car in less than 1hr. I uploaded all documents online which made the process so quick and easy. 10/10 would recommend! read more

I tried to get a car serviced that I bought at another Carmax and was informed that the Plano location is a smaller office and they're only servicing cars that are within their 30 day warranty period. They'll be happy to sell you one, but they're not going to service it. read more

I have gotten the last 4 family cars at Carmax but this last one will be the last one. I got my car because my previous one was totaled and I had a quick turn around. It was raining the night I got my new car. Everything looked good. Next day I notice tires are very worn. Take to my mechanic and he says I need new tires. I go to discount tire and they say I need new tires. So since my car is under 30 day take back no issues I go back to CarMax to tell them about my tires. They say yes they are low but it passes inspection so nothing they will do. I just paid $28k for a new car and now I need to pay another $1k for tires. So I wait until summer. Dont even make it 4 weeks and less than 1000 miles and I have a blow out going 80. Luckily nothing happened but it could have been a lot worse. I know I could have got another car when they said they would do nothing about the tires but I took the easier way out as not to start the process all over again. And it really cost me. So check it all out before you pay. Go see your own mechanic. Carmax doesn't care about your safety! read more

CarMax - Blow out. Less than 1000 miles with new car! - Used Car Dealers Near Me - Plano, Texas

Wow! Did everything they said they would. Very much appreciated. I filled out an online appraisal and when I brought the vehicle in the gave exactly what I was quoted. I went to a few other dealerships in the Plano Frisco area, and everybody lowball me by five grand. Thank you very much Carmax for doing what you said you could do.. oh and the staff was really friendly. I know this is not a paid advertising read more

Very disappointed with the sales person that I worked with did not know what he was doing!!!!. Had to leave almost 20 times to ask questions and I had a car on reserve and also needed my car evaluated and I'm in the service industry work for the Cowboys and just super disappointed with the outcome and how they handled everything very unprofessional!!!!!!! read more

Purchased a KIA Feb 2025. I drove the car 7000 miles over the last 11 months. Within 11 months New brakes new rotors tire pressure sensor broke and faulty wiring in front right headlight. I was told I declined maxcare and this was in me. Brakes should last 30k-70k miles. Rotors 60k -100k miles. Sensor should last 5-10years. AVOID THIS PLACE. YOU CAN BUY A LEMON ANYWHERE read more

My first car was from Carmax and my experience was amazing-- so when my husband and I needed a second newer car, I suggested of course the place I had wonderful experiences at. But to my disappointment the experience was less than ideal. It started out wonderful-- with an amazing lady on the phone who worked magic with our appointments and trade-in locations. But then everything started to go downhill from there when carmax learned we were wanting to test drive cars outside of their location as well. When doing research, we found a brand new premium sport edition 2024 Subaru Impreza online at Subaru in Plano for $5,000 LESS than the used 2021 Subaru we were looking at buying through carmax with 43,000 miles on it. We literally never buy new cars but this seemed like a no brainer. We called carmax to try to adjust our appointment time to a couple hours earlier, and were met with an employee who quite frankly didn't seem very interested in helping us. Honestly just disappointed with the pricing and communication process :( read more

It really felt too good to be true! We recently sold our well-loved 2010 Ford Raptor to CarMax in Plano. My husband completed most everything online before our appointment. We had an appointment at noon, and while my husband arrived a few minutes early, we walked out with our check-in hand by 12:13 p.m. I honestly thought there was a catch as it was way too easy. read more

This was my fourth vehicle purchase from carmax and probably my last. I sold my car and got a gently used 2023 Audi in March 2025. Flash forward to May 2025 and the check engine light has already come on within 60 days. It did a complete shutdown on a major highway over this past weekend. It's been serviced three times since I got it, and they are telling me that it has to go to the dealership before they can do anything to get me out of the car. I could have been killed with this tapping out on a highway. I'm both disgusted and appalled. How is this honoring faithful customers? It's a farce. I hate traditional dealerships which is why I always have chosen to come here. But, back to traditional or private sales I go. You are not honored for being a long time customer and that's sad. This used to be a top tier spot, but in my opinion, it has gone downhill. read more

The only downside was being put on hold for half an hour to get my appointment sent. Otherwise service was excellent once I got my appointment set! The front desk people were really nice and the appraiser was very fast. They do a contactless appraisal by asking you to open all the doors and scanning your VIN number on the side door panel. Everything went very smoothly and I was happy with the amount of time everything took. They had an offer on paper out to me within one hour of when I arrived. Great experience .. hope they get their phone lines under control. read more

CarMax - Used Car Dealers Near Me - Plano, Texas

Well, I have to say having my car serviced was a pleasure!! which I never thought I would ever say about a car place!! The service department was exceptional and they paid for a lift to get me home and to get me back to pick up my car . Kimberly in the sales department was beyond pleasant and so helpful. I would go there again in a minute with no problem! 5 stars!! read more

My experience with this location was so horrible that I had no choice but to share. I had been searching for a car for about two weeks when I went to the Arlington location. They suggested that I go onto their website and maybe find something in my price range there. So I did and sure enough I found something. It was a 2019 Kia Optima. To start the buying process, it suggested that I get pre-approved. Not knowing what to put in as a down payment I put $100. I was approved for this $15 thousand dollar car for only $100. down. As you can imagine I was excited. I contacted the Plano location to verify everything and it was a go. They called me back to schedule my appointment later that day. When I got off work 11/20 I called them to make sure everything was a go. They assured me along with my documents all I needed was $100.00 down. Well, I got there 20 minutes early. They immediately passed me off to 3 different salesmen. I submitted my documents, got the keys to test drive. I immediately fell in love with the car. He said that he was having the car cleaned while we finished the application, which we did. He walked away and after a few minutes returned with my documents. Just as I was about to hand him my debit card, he got up and said that he was going to tell them to pull the car around. When he returned he said that that they needed more on the down payment. I told him no that that was not the agreement and I had already signed the contract. He walked away again and returned saying the same thing. He then turned his computer on and attempted to show me other cars. Heart break began to stir up in me. I told him that I had drove over an hour to their location coming from Fort Worth and that I had talked to them several times to make sure that I had everything that was required to leave in that car. I told him that they had lied to me and was trying to pull a "bait and switch" on me. They lead me out there believing that I was going to drive away in that car only for me to get there, get baited, and then try to sell me something else. I did't argue, I just got up and walked away trying to fight back the tears until i got in my daughters car and cried in disappointment all the way back to Fort Worth Finally, I went onto their website today 11/25 and that car is still there for the same price and it is still listed to be sold with as little as $100 down. The man that I dealt with was a liar, deceitful, and a scammer, and the saddest part of this whole night is that he was very comfortable with what he did and how he did it. read more

CarMax - Used Car Dealers Near Me - Plano, Texas

We went online to reserve a certain vehicle that we were interested in test driving on Saturday, the next day. When we arrived for our 10:00 appointment we had a line of 2 other people ahead of us. We were all spaced out and multiple safety protocols were observed . On the screen that showed the queue of people it looks like about 10 people all had a reservation or appt for 10;00. We waited about 10 minutes and we were greeted by Jessica. She was very nice and pulled up the vehicle we wanted to drive, checked our driver licenses and insurance and we were soon on our way raking that car out for a spin. My husband and I thought that they might have had the car ready to drive but that wasn't the case. I'll bet they get a lot on no shows so that's why they don't. Even though we didn't end up buying a car today, we have used CarMax in the past for both selling and buying a used car and we had great experiences each time. I would recommend using CarMax, especially if you want to test out multiple vehicles from different manufacturers. read more

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My car buying experience with CarMax is one of the best I've ever had. They were so easy to interact with and very attentive to my needs. I found my car (2020 Nissan Murano) through a Carmax out of state and had it shipped to the Plano location. I was informed at all times about the location of my vehicle and it's arrival time. On point! Jonathan Jones at Carmax was my consultant. He is very reliable, detailed, and always professional. The sales process was seamless! I sincerely appreciate the quality of service I received at Carmax. By far, they're the best. read more

This is the third car I purchased from Carmax Plano and this is the third time problems arose because of lack of management and oversight. We're sorry we're sorry we're sorry is all I hear instead of inspecting these cars before they go out in a lot. After work was done to the car at a body shop. They called me and said the car was ready to be picked up. Once again, no oversight no inspection. The car had no gas. It was filthy. Whoever painted the hood scratch the headlights with the buffer engine light came on and they left the big metal box that holds the key on the windshield in the car. All of this could've been avoided if they had steps to inspect cars before customers check possession. I don't blame the employees. I blame the management. Thank God, I got it to McKinney Carmax, where all the issues were taken care of in a timely manner. They called me every day with updates. Carolyn Butler is the superstore of the service division at the McKinney store. Her professionalism is second to none. I think she should train the management on how to take care of customers and how to get cars prepared for sale. We just received the car today so overall I am happy except for the two weeks they were working on it. They did offer me a rent car. We were in no rush so overall this is just to help them be better at what they do. read more

Got an online offer for purchasing my vehicle. I arrived at the appointment time and was told it would take 25-35 minutes for someone to get back to me. An hour later, I go back to the same woman and ask for an update. She searches her desk for my folder, she asks employees around her... nothing. I ask her what happened.... nothing. I ask if I've been forgotten about. She says "possibly." She then walks across the store and plucks a piece of paper from the printer. She says "Here's your offer" and then walks away. No apology....nothing. We speak to the manager and didn't get too many words out of him, either. I got better treatment and a better price from Carvana and Autonation. And...... I sold my vehicle for $2,000 more than what Carmax had offered me! AVOID CARMAX!! read more

Welcome to Plano Carmax, where the customer service is underwhelming, extremely poor, and unprofessional. The offers for used vehicles are beyond insulting, especially when there's a substantial difference between an online offer and an onsite offer. Imagine getting your car evaluated, having already received a considerable online offer from said company, only to arrive on site and be greeted with a low ball offer accompanied by, "hey, we broke your sunroof, here's our insurance card, but here's a penny for your car". No apology, no effort made to work anything out, nothing. They just snuck it in with their pathetic offer like the sleezy corporate scumbag a55holes. Their incompetence is honestly baffling. The sales manager, Mike, is also very unprofessional and inconsiderate as they come, you'd think if a customer approaches the manager with a complaint, you'd receive some sort of grace or the manager would at least respond with some form of decorum. But not at Plano CarMax, Mike is king of giving the customers the cold shoulder. After the sales associate personally told me he broke my sunroof, I asked to speak to the manager and filed a complaint, but unfortunately, the crappy service only continued. Mike responded with, "we don't handle that here." No effort made to figure out a solution or resolve the issue. This pathetic excuse of a leader basically said, "I don't give a crap, not my problem." I will NEVER return to this Carmax, even if they had the last inventory of cars available, I'd rather buy a horse and buggy just to avoid ever dealing with them and their UNPROFESSIONAL, DISRESPECTFUL and INCOMPETENT staff. read more

This is the come back story of a lifetime. My original car shipped and had the title lost. My world collapsed... I came back the next day. I walked out with my Dream car and they MADE it work for me and my family. CarMax has earned a client for life from me, and all the members of my family. I will preach this company for the rest of my life. Thank you so much Chan Z. (The kindest man) And Billy (THE AGGIE!!!). You guys have made this the best possible experience. read more

CarMax - THE MAN TO GO TO - Used Car Dealers Near Me - Plano, Texas

Since day one with my vehicle (bought in Apr 2020) I have had trouble with the service dept here. Not helpful, always passes the buck, won't follow MaxCare recommendations that is being told to us and just wants us to handle everything that they were supposed to do. DO NOT BUY A VEHICLE FROM HERE. GO TO ANOTHER CARMAX read more

James Freeman in the Service Department helped me fix my AC Compressor, TPMS Sensors and my broken Center Console!!!. The process was super easy and ALL covered by my MaxCare Warranty. Only a $150 deductible. I am VERY IMPRESSED with CarMax. I think there is no doubt I will purchase from CarMax again in the future. read more

If you're looking to sell your car you can go to any dealership and they will give you more for the value. Their customer service is extremely unprofessional and they will make you wait even if there is nobody else in line. I highly recommend doing your research and choosing somewhere else to do business. read more

Quick, easy repair, and they stayed true to their word and communicated well during the whole maintenance period.

My rating is not based on their customer service but based on their false claim of being "licensed auto appraisers" and offering a "free appraisal". It is totally misleading. In an effort to obtain a bonded title for my vehicle, I was informed at the DMV office that I had to obtain a certified auto appraisal of my vehicle. When I googled auto appraisals, the top hit was CarMax... and it stated that they did it for free.... great deal when everyone else is charging $300. The old cliche' is "nothing in life is free". There appraisal is free because it is worth absolutely nothing! After they completed the appraisal, they told my limited edition1999 Plymouth Prowler (only 11,000 ever made) was only worth $7000. I was fine with that because that just meant that DMV could only charge me so much for taxes and the bond. But the problem came in when CarMax would not sign the appraisal certification form that needed to be presented to the DMV. They had to confess that they were not certified appraisers. The appraisal amount that they give is basically only what they will give you for your car. The last time I checked, an appraisal meant that was the actual value of the vehicle. So CarMarx, stop lying to people and falsely advertising that you are appraising vehicles. You are just offering "lowball" figures to steal vehicles from people and sell them for a huge markup. read more

CarMax - Does that look like it is only worth $7000? - Used Car Dealers Near Me - Plano, Texas

Don't get your car appraised here! Go to Carvana I was able to get $2K more from them. This place will try to lowball you so they can make an insane profit! Unethical! read more

Would not honor advertised vehicle. Bait & switch. Go to a dealer that offers customer service. First time last time.

I had the worst experience in the way my vehicle purchase was handled. I went thru the online purchase, got approved and requested express pick up. When I get my vehicle, it was all dirty and had a ton of issues. When I purchased online they had told me it had been used as a loaner..turns out it was a worker vehicle. :-( I scheduled an appointment for service to get these issues taken care of. Everything good until then. The list was 15+ long including my driver door not closing... yes it did not close so when I had the car for 2 days it rained in the driver seat. Wasn't the car inspected before I should get it? I get the quick call from service department-super sweet lady by the way. However, it was going to take weeks before I could get my car back from the shop. I decide to go inside to see what was in stock since I was still within the return period. I found something I liked and the salesman helped me with the return of the vehicle and then drove from Plano to the Arlington/Ft. Worth location to go pick up the vehicle of interest. I get there, I like the vehicle and get started on the paperwork again. The agent started messing with my paperwork and said nope you are not approved. I was like what do you mean? I was just approved and the Plano location had sent me here after checking everything. We then go back and forth..he then tells me well the online person should of done their job better because you wouldve gotten denied at one point. I said how is that possible? Everything went thru, paperwork was signed, payments set up and I had gotten a car. Its been 3 days since I had the car. Anyway, the ball was dropped somewhere and I was not happy on how my case was handled. I would never by online again. I did not trust the process. I did not like how everything was handled. I wasted so much time in the process and it was a very unpleasent experience. read more

I hate to give this location a bad review. I love my sales guy. There's been a few issues with my last two purchases as far as transport but every two years I trade out. This year I traded my Infiniti for a Range Rover Sport (I've purchased two Infiniti's and an Evoque with no vehicle issues). However, in less than a year I've been watching my Range Rover (2017 that only had 35K miles) fall apart. I know they pull the car fax but this truck was clearly in an accident that wasn't reported. My rear view mirror just fell off (almost 800 to replace the whole thing and the motor). The door handles inside are ready to come off completely. There are strange dents (come to find out they were cracks from pressure of some type of impact). What looked like 200 fix is now a whole body shop issue for something the size of a quarter. The top band (where there's no rack) just blew off on the freeway with no warning (I'm afraid to even ask what this will cost) and the other side is also loose. Now we can see where pieces of the front sides are not completely lined up... I could go on. This is thousands of dollars of work that I'm now stuck with out of pocket. I'm in no position to trade without bleeding out. Every week it's something and I wish there was a little more diligence on the inspection when it came to Dallas. I honestly don't know how it passed. This is the first car that wasn't perfect from them and I'm stuck with it. My advice is despite the CarFax for anything that is transported ask to do your own inspection with the actual manufacturer before purchase. Land Rover was able to easily show me this had been in a front collision. I put down 2k + and traded my Infiniti because they gave me such a great trade value, but my credit wouldn't allow me to do anything right now so I hardly drive it. I hate to be out at night and see my rear view mirror hitting the door or getting home and seeing the most unusual piece of the car missing from the top of such a small SUV. I wish I could do an even switch but that's not how it works. I know it's "As is" for 30 days but I wouldn't have purchased it had I known it was in an accident. Really sucks... it's been a nightmare almost the whole time. I won't even go into the gift card and cash refunds they owed me for months... that part was a nightmare. read more

Looked at a 2022 Honda CR-V AWD with 1300 miles on it for $36,998- ended up finding a brand new one at a Honda dealer for $33,648 with same options and zero miles. Glad we looked around because the Carmax price is very high. No knocking Carmax- just suggest you look around before buying. Offered us less for our trade also $2400 vs $3000 at the dealer. read more

As a first time Carmax buyer, this place is an absolute joke. After financing approval online and making an appointment for a specific car, I arrived and was told to sit and wait. I was eventually helped by someone (I'm not naming them) 15m later. He brought me to his desk and asked again for the same information I supplied online. I was told to wait 4 different times as he was also helping someone else. After an hour, I was allowed to drive the Lexus I was looking at. It drove well, and I was happy. I asked about the service history and was told Carmax does an incredible inspection and the car was in good condition. I trusted them. They provided a quote for my trade in, which was 1k less than another dealer. I agreed to buy the car, but wanted to sell my car to the other dealer because of the larger offer. I Ubered there (25m away) and they bought it..for 1k more than CarMax. I Ubered back to CarMax (another 25m away). When I arrived back, it took 4.5 hours for paper work and signing; as he was working with other customers. Meanwhile, I WAS ALREADY APPROVED for financing. After a laborious purchasing experience, I was asked to wait for the car to arrive. Keep in mind, I pressed the sales person to do the 'wash' while I was out getting a better offer on my car. Further, I had asked for the "Carmax" sticker to be removed three times and...it wasn't. Finally, they removed it upon delivery. After purchasing and driving the car for a few days, I took the car to a local dealership (Lexus) and they performed a diagnostic check on the car and there was 6k worth of engine damage...6 thousand dollars. I have the receipts. Obviously, I took the car back 6 days later. I was helped by the Sales Manager. Upon returning the car, they said there were yellow blemishes to the end side panel (which there was). As he was deliberating with the Service Manager, they they buffed them out and said to me you can return the car. The Sales Manager was understanding, the business office was also understanding but the sales process, financing process, and actual product were a complete waste of time for me. In fact, I lost money dealing with this dealership because I had to 'wait' so many times because the sales person was working with multiple people. ADVICE: Do not buy a car from this dealership. They do not provide evidence they check their cars for engine repairs. I spent a total of 9.5 hours trying to buy a car here after being approved for financing online and choosing my car. Don't buy cheap; it's not worth the time, hit to your credit and waste of your days in a pandemic. Carmax should be ashamed and fix their practices. I will provide names if y'all want me to, but we're in some troubling times right now and I prefer to keep the names. Good luck, yelpers. read more

I had a great experience trading in my old barely running car and choosing a newer used one that was the best fit for me. My trade in offer was spot on the offer I knew was the fairest value for both us. My sales agent Jon was awesome, showing me any available cars that met my needs and stayed in my budget. He was real patient and honest. Some might feel that CarMax posted prices aren't the lowest. But reality is, there is no haggling or negotiation, so no surprises or confusion on your real price in the end. It made my experience anxiety free. I'm really happy with my choice!! read more

Disclaimer: My review is based solely on a recent sale of my previous vehicle TO CarMax; I did not purchase a car from them. I made an appointment online to bring my old car in at 2:00PM on a Saturday. I ended up being over a half hour early for my appointment, but I went in anyway, despite the place being covered up with people. My adviser, TIna, was able to see me immediately, and walked me through the whole process. Basically, their staff looks over your car, and they make you an offer. If you like the offer, you sign some paperwork and they cut you a check right then and there. After about 20 minutes, they came back with an offer, and Tina discussed it with me. They were offering $1,200, and I was totally prepared to let them have it for $1,000, so I was thrilled. At this point, you move to the back of the store and they have you pull the car into the staging area (I guess it's technically still your car, so they want you to do this). At that point, it's just going over paperwork and getting the check. They even brought a couple of personal items I had left in the car. Soon thereafter, I had my check along with the license plates from the car in a spiffy reusable CarMax bag and was on my way. The whole process took less than an hour from start to finish. I was very pleased with all of it, and would gladly do it again. read more

My associate was nice and have had positive experiences with this location in the past but this time was not good. Bought my car in for an appraisal and they told me $4k, which was lower than appraisals from Kelly, Honda, Tesla, and CarMax online. Reason being was engine noise!? There was no engine noise, this was nothing more than an excuse to offer the lowest price. Took my car back to Honda today and they offered me $7k. Do not take an offer from this location until you shop around! You can very likely be costing yourself money. read more

I purchased a vehicle on June 12th, 2024. When I picked up the car the next day, a message warning indicated that the vehicle needed repairs. It was sent to the shop for repairs; when I picked it up from the shop, I had the car for two days, and it had to be brought back to the shop for the same issue. I then got frustrated and returned the vehicle for my money back, only because I didn't want to deal with the problems moving forward. I returned the car on July 16th with a refund of my transfer fee that was processed on July 17th electronically, and I am still waiting to receive my 700.00 payment, which is 7/29/2024. I was then told that my down payment of 6300.00 was supposed to be sent back to me expedited, and I am still waiting to receive that payment. Several people at the Carmax in Plano, TX, sent me to the corporate office, and I am still waiting to receive my money. At this point, I am mentally exhausted from how Carmax Plano and the corporate office have handled the entire situation. I have purchased three cars from Carmax, Plano, and have had good experiences. It's very frustrating that no one can give a definitive answer or solution regarding where my money is. I am very frustrated that, as a million-dollar company, it takes time to even receive a refund after being told management would expedite it. At this point, I will never buy another car at Carmax again. read more

We have purchased 2 cars from here in the past year. Low pressure sales activity. We really enjoy the no haggle price. If we like the car and are ok with the price, then good. The finance people are very friendly and helpful as well. Very different than dealerships we have encountered. The test drive route does not normally include any highway. That would be helpful. read more

I sold my car, no trade, on 12/15/21. It is 1/20/22 and Carmax hasn't paid my bank. The first lie they said is my bank refused a payment. That's like a dog refusing a bone. I called my bank for grins. She practically laughed at the thought of a bank refusing money. Fast forward Carmax emails me and said they overnighted the check on 1/18/22. She says there is no tracking but instead sends me a copy of a check for a totally different bank, amount, and account number on the east coast. Smooth moves. You should've asked if I could read bank drafts first. First and last with Carmax. read more

This recommendation comes from the standpoint of *selling* my car to the Plano location of Carmax. I have sold two cars to this Carmax branch in the last 5 years, and both were stellar experiences. This review is based on my latest transaction which occurred about 2 weeks ago. I had been looking to sell my wife's 2014 Infiniti QX80 for some time. The car was running well, but it was getting up there in miles. When I felt the purchase of a new car was imminent, I checked the value of my current car on Kelly Blue Book's online site - no VIN numbers or anything identifiable, just an honest description. The site gives you a range a trade in value. Mine was between $17,000 - $20,000. I then proceeded to Carmax to see if I could hone down the figure even more. Dealerships will send mailers and push TV and radio ads talking about how much they will give you in trade in value, but somehow when you're at the negotiation table they seem to always low ball you. Hence, I wanted to be as prepared as possible. I went in to Carmax Plano on a Saturday afternoon without an appointment during a pandemic. Probably not the smartest thing to do in hindsight, but I still had a great experience. Appointments are encouraged, but walk-ins are accommodated. The rep who greeted me took my name and year, make, and model of my car and asked me to wait in my car in the parking lot. He also confirms if you are in possession of the car title. He told me the process could take an hour, but honestly within 10 minutes another rep had come out to my car to begin the process. Because of COVID, they don't test drive cars initially anymore. They do test drive if and when you decide to take the Carmax offer. You stay in the car the whole time. The appraisal started with a younger gentleman taking pictures of the car. This took about 5 minutes. Then, a somewhat older person - probably the main appraiser - comes out to you and asks you a few more details about the car's trim and features. He verifies the VIN and mileage, asks you to turn the vehicle on, work the sunroof, etc. After his inspection, I waited another 10 minutes or so for the verdict. The younger gentleman returned with an offer sheet of $19,000. This was on the upper end of the Kelly Blue Book range, so I was more than pleased. I was done with the whole process well under 40 minutes, and the people at Carmax Plano were very friendly. The offer sheet is good for 7 calendar days. You can sell your car the same day it is appraised or wait the 7 days. I waited just to see if I would get reasonable trade in offers from dealerships where I would potentially make my new car purchase. The results were not even close. I was offered $15,500 by one dealer who claimed that Carmax was desperate to buy cars. Perhaps, but they seem consistent with Edmund's and Kelly Blue Book valuations. And honestly, most car sales people need their tongues notarized. If you want the most value for your vehicle and want to avoid losing leverage at a dealership, I highly recommended *selling* at Carmax Plano. read more