Chase Verner…read more educated in BMW vehicles and lore; efficient, and accommodating. seemless transaction you expect Sewell to deiver a high quality experience and that is what you receive

Review posted by Jeff on Melissa's account:…read more On Friday February 13th, my wife and I visited Sewell BWM of Plano to test drive a BWM X3 and X5 to see which would fit us better. She is recovering from stage 3 breast cancer and we wanted to get her a vehicle she's been dreaming of as a gift for going through chemo and radiation over the past year. It was around 1830 so it was starting to get dusky out, but still had about 1.5 hours until closing. Several cars outside were unlocked but inside the showroom all the SUV's were locked, Go figure! On top of that, we completely walked around inside for 45 minutes (whilst stopping to look at the interior wood trim/carpet/leather samples) and outside but couldn't get anyone to acknowledge our existence. My wife was wearing a slouchy beanie cancer cap since her hair was recovering from being bald....so I don't know if no one thought a sick person should be buying or leasing a BMW. Not a Manager, not a salesperson, not even the lady at the courtesy desk. But yet we saw 4 salespeople talking to a customer & helping transfer items from a trade to new BMW. FOUR! She was hoping to get a female salesperson but not even the two ladies we saw greeted or acknowledged her. It gives me pause to think no one wanted to acknowledge my lady who's gone through Hades the past year who is treating herself for beating and surviving stage 3 cancer. Sickening and appalling, actually! We haven't bought or leased another vehicle yet since she's deciding whether to lease or buy, but it completely turned her off of BWM and all Sewell dealerships period. Which means no Lexus, no Cadillac, no Audi, and no BWM. Thankfully, the Park Place and Crest and other dealerships exist; even if I have to drive to Dallas or Fort Worth or Grapevine. Their slogan should be "I Drive a Stool" because that's the service you'll get if the Ladies look less than healthy and wealthy. I see why a recent review calls the dealership personnel "cocky and arrogant" after a muti-million dollar expansion....because I can imagine how follow-ups and maintenance would be, even on a lease. Jeff

Extraordinary kindness and professionalism After a tire…read moreblowout on the highway, I pulled into the Park Place Lexus parking lot for safety--even though I don't drive a Lexus. What could have been a very stressful situation was completely transformed by the people here. Chris, the General Manager, personally came out to check on me and make sure I was okay, then drove me himself to the main lobby so I could use the restroom and get out of the cold. The team even offered to change my tire, but I declined only because I already had a USAA tow truck on the way. As I was heading back, Dean kindly helped me get a coffee and made sure I was comfortable before returning to my car. During that time, Kay, one of the service technicians, stood by my car in the cold to watch it in case the tow truck arrived while I was away. I was not a customer and wasn't driving their brand, yet every person treated me with dignity, patience, and genuine care. No pressure, no sales pitch--just people helping another person when they needed it most. Thank you, Chris, Dean, and Kay, for turning a frightening moment into a powerful example of what true hospitality and professionalism look like.

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help…read morefinding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this…read morecompany! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown!

I have been doing business with Mark Laurenzi at Porsche Plano for 10 years, and I have purchased 5…read morecars from him. 2016 Turbo S, 2009 Turbo S, 2019 Macan, 2018 Cayenne, 2019 Taycan. Each purchase has been an enjoyable experience from arriving at the dealership through the final paperwork because they treat me like family and know me by my first name. The Service department sets the bar for customer service and satisfaction. They will either come to my home to pick up the car for a 1 day service, or for longer service windows they will have a Porsche loaner vehicle ready for me that I can use while my Porsche is being serviced. Even when I show up for service, Mark Laurenzi knows and stops by to ask how I like my vehicles. Buy your Porsche in Plano with "no haggle pricing" and confidence that you are getting the very best price, and later get your vehicle Serviced like to other dealership.

This porche of Plano sold me a car for a very high price and the transmission wasn't working after…read morea few month. Sadly, I am with out a car and with high debt 5924 W Plano Pkwy Plano, TX 75093 United States

fabulous team Fabulous service…read moreFabulous intake and explanations Truly concerned for my interest

Everything about our experience at Genesis of Plano was stellar. Val Moreno our sales rep made sure…read morethat we got the best vehicle for our needs. She also stayed after hours to ensure that all the details were handled correctly. We first learned of Genesis of Plano when our older model needed repairs. Ron made the first impression that this was a superior dealership! This was our first purchase but we have decided it's well worth the two hour drive!!! We WILL be back!

I recently purchased a new Kia from Clay Cooley Kia of Plano, and it was, without a doubt, the best…read morecar-buying experience I've ever had. From start to finish, everything was smooth, professional, and completely stress-free. A huge thank you to General Manager Fortunes O'Neal, salesman Daylon, and Finance Director David. Each of them went above and beyond to make sure every detail was taken care of and that I was completely comfortable throughout the entire process. There was never any pressure, and they genuinely cared about making sure I left happy. The entire team was knowledgeable, honest, and respectful of my time. I had absolutely no issues from beginning to end, and they exceeded my expectations in every way. If you're looking for a dealership that truly values its customers and makes buying a vehicle an enjoyable experience, I highly recommend Clay Cooley Kia of Plano. I'll definitely be recommending them to family and friends!

Brand new dealership! They've been in construction for about 2 years now! The new layout is…read moredefinitely nice and open. I love how bright everything is! They have a large waiting area and snacks available. The place is still under construction and there's no signage outside on where to drop off your car for servicing.

I located a vehicle on Cars.com and called to make arrangements to see it. When I arrived, I didn't…read morerealize I had been there a couple of days prior to test drive a different vehicle. When I checked in, I was introduced to a new salesperson, Travis. Travis is friendly, helpful, and extremely knowledgeable. After test driving the car, Travis walked me through the Carfax report item by item explaining what everything meant. Travis did an outstanding job explaining the titling for manufacturer buyback vehicles which helped me understand why the vehicle was returned to the manufacturer and the repair that was needed. Travis was extremely patient and open to all questions I had. The next day when I returned to test drive a different car, it was ready and waiting for me. In the end, I didn't purchase a vehicle. I will definitely return and highly recommend Travis for the exceptional customer service he provided me!

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

Update: from four to five stars. Jerry was the reason why this review went up. His professionalism…read moreand personality when it comes to service is top notch. Went in for service. Service people are great. Waiting room is kinda small and stuffy but has good drinks and coffee. Oil change took almost 2 hours with not that many people there.

I took my Kia in for some basic service and also asked them to diagnose a check engine light. I…read morealready owned a scan tool and knew I could verify the code myself, but I wanted a professional diagnosis. I was shocked by what happened next. The dealership gave me a diagnostic code that turned out to be incorrect and then quoted me nearly $500 for the part and another nearly $500 in labor to fix the supposed issue. That immediately raised red flags. Instead of authorizing the repair, I verified the code myself. Two days later, I had the actual issue repaired for $105.96 total. The code they provided wasn't even the correct one. Whether this was due to incompetence or an attempt to sell an unnecessary repair, neither explanation is acceptable. Customers trust dealerships to provide accurate diagnostics and honest recommendations, not inflated estimates based on incorrect information. This experience reinforced how important it is for consumers to get a second opinion, verify diagnostic codes when possible, and not blindly accept expensive repair estimates. Had I not taken the time to investigate, I could have easily spent close to $1,000 on a repair that ultimately cost just over $100. Based on this experience, I cannot recommend this service department. I expected honesty and expertise from a dealership, and unfortunately, I received neither.