I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

Layne Elrod from Kian Motors assisted me with an out of state purchase of a 2022 Cadillac XT5,…read morewhich I scoured the nation for. I found the vehicle through CarFax on Tuesday, had a few questions, spoke with him on the phone, confirmed California emissions, then decided to test drive a 5 year older model with same trim/color (complete waste of time and energy) to conclude the Kian vehicle was the best value and the least (salespeople/sales manager) hassle for the money. No haggle price and easy purchase process. In fact, Layne advised me of another vehicle in their inventory with same trim but lower mileage which I then purchased. Deal was signed and sealed in less than 24 hours. When I called him this morning, he was getting the vehicle detailed and the paperwork was completed. Just waiting now for delivery. Thanks for an effortless purchase process and "buy from home experience". No unnecessary haggling sales pressure, just straight forward business transaction. I could not be happier.

In August 2026 I purchased a 2023 Model S Tesla for the Kian Motors dealership. Notified Nick a…read moreweek later that there was damage on the driver's seat. The seat had been repaired to cover the damage up. Nick claimed that he never noticed the damage seat or it being repaired. I stated that I would have never purchased the car if I had known the damage was present and would they help with the cost to have the seat replaced....never heard back for the dealership ( Buyer beware)

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

DO NOT BUY FROM HERE!…read more I purchased a BMW 530i from Enterprise Car Sales at 4434 W Plano Pkwy, Plano, TX, on November 11, 2023. Initially, I was promised by the sales manager, Mr. Blaek Combs, that the missing driver's side door lock would be fixed promptly. Despite numerous emails and phone calls, as of today, July 19, 2024, the issue remains unresolved. Mr. Combs no longer responds to my messages. I also contacted Enterprise's customer support, who recorded my complaint, but I have received no follow-up. I strongly advise against purchasing from this location due to their lack of accountability and poor customer service.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

Shoutout to Fatima from Auto Web Expo! I had my eye on a Mercedes EV that was in transit to their…read moredealership, and Fatima went out of her way to give me updates. She's honest and a straight shooter, and I truly felt like she was working in my best interest. Even though I was from out of town, Fatima helped me with the purchase and my trade-in every step of the way. I highly recommend her and the Auto Web Expo team.

I recently purchased a car at Auto Web Expo and it was a horrible experience. During the sales…read morenegotiations, they communicate very well. Response time is good. They provide updates and overall it is a good experience. Heck, I even got a great deal on my car. But that's where the positives stop. POST SALES, is where you will hear crickets. I called the sales manager about 10 times and left messages and never heard back. Even the front desk wasn't answering my calls. All I wanted to know was when my car was going to get shipped to me. I did finally get someone to get the car to my home. The car is great. I am very happy UNTIL I saw that my sensors were not working as expected. I took the care to the dealership and they told me the car had been involved in a prior accident and that's the reason the sensors were not working consistently. The dealership would fix it for a $250 diagnotic fee and then any labor and parts to fix my sensors. Not once did the sales team at Auto Web Expo ever tell me that this car was in a prior accident. I would recomment you stay away from Auto Web Expo unless you live in the Dallas/Fort Worth area where you can come and go and get answers in person. They do sell fine cars but their customer service expereince POST SALES is HORRIBLE.

My dad and I went in last week to look at a specific car and within seconds we were greeted by a…read moresmiling manager and not too long after that, Alex! We showed them the car and before I knew it I was sitting in it ready to test drive. Once we got back my dad thought we should look at more while I was ready to pull The trigger. We told them we'd be back and they didn't sit there begging and pleading for us to stay. That right there might have sold me! They let us on our way, but I think knew we would be back! No one likes a dealership that begs and pleads for you to not leave and annoys you to no end! This place just knows their confidence. And sure enough, after a quick lunch down the street, after talking my dad into it, we went back within the hour and were ready for purchase! Alex made this whole experience quick, painless and easy! We were there MAYBE 3 hours, but there was some mix up with some spelling on our last few papers, that again, was so quick and easy with the young man in the finance department (I'm sorry I forgot his name). I would definitely recommend buying a car from this place! I will say I thought id be leaving with a full tank of gas, and the car wash/detail was ok but there were a few things I noticed that maybe we're just some forgotten things. But that still wouldn't be a reason to not buy the car!

I am writing this review to warn others about the unprofessional "bait-and-switch" tactics at this…read moredealership. I had been in contact with a representative named Alonte regarding the sale of my car. On the day of my appointment, I spoke with Alonte 30 minutes before arriving to confirm everything. I was on my way from Denton to Plano, and at no point was I told there was an issue with the offer. When I arrived, I was blindsided by an $1,100 price reduction. When I asked why I wasn't notified, they admitted that Alonte simply forgot to call me. I then spoke with the manager, Israel, who was incredibly rude, condescending, and dismissive. Instead of apologizing for the inconvenience and the wasted trip, Israel displayed zero accountability. When I expressed my frustration, he actually tried to argue with me and accused me of lying about the original offer. He made it clear that he did not care about my business or the fact that they had wasted my time. He literally shrugged off my concerns and told me I could "just sell it somewhere else." If you value your time and want to work with a business that operates with honesty and basic customer respect, go elsewhere. This dealership does not honor their word, and their management team is completely unprofessional.

I wrecked my car and needed another quickly and Autos of Dallas Plano got me in and out with a car…read moreof my choice in a few hours. My experience with Josh is one to remember. The pricing was clear without hidden fee; a low-pressure sales approach was employed. The rest of the staff were pleasant and knowledgeable not to mention an efficient finance department. Do not take my word for it, go check it out!

Autos of Dallas Plano is my location that I go to. Clovis who my vehicle was assigned to was…read moreAWESOME! He took the time in explaining everything that would be done. He was very kind and patient. You could tell he was very passionate in his work. Lauren in the financial department told me the costs and tried to work things out. She never pressured me into doing everything at one time. Love her. Adrian drove me home since I dropped my vehicle off. Such a kind young man. We get half way to my home when I realized I forgot my garage door opener in my vehicle . He didn't mind at all taking me back to get it. Once my vehicle was completed Clovis had them to wash and vacuum my vehicle! Kudos to the ones who did as my vehicle looked brand NEW‍. Thank you ALL for what you do!!! Kimberly C.

I decided to trade in my Tahoe for an Escalade (I've been dreaming of one since forever). Auto…read moreLocators was the first place we stopped in, Amanda was great the experience was easy. We decided to shop around some more, and came right back because other places service was awful and their cars weren't even cleaned! Needless to say, the experience was smooth, the service was great, and Amanda was extremely kind and helpful! I'm so beyond ecstatic with my purchase!!!! Highly recommend.

Ricky is very quiet barley talks, didn't even the door open let it close on me. Then they try to…read moresell me a vehicle leaking oil underneath, with slight transmission slips. And charging a premium for a worn out vehicle. Hope this helps have a nice day!