This is a review for the auto web expo plano service department.... Since Travis take over 1 believe 2 years, the service is 5 stars plus, Travis is everything you expert and hope to be,! recommend service and Travis no doubt about it ......... read more

**** BUYER BEWARE **** What started as a great experience quickly turned into one of the most concerning vehicle purchases I've ever been involved in. I was specifically told the vehicle had brand-new tires on the rear and their vehicles are in excellent condition as they deal with a lot of online and out of state purchases making it hard for customers to see and test drive first. After taking delivery, I discovered the tires were nowhere near new and the front ones were a huge risk (see pics below). Being misled about a safety-related item immediately made me question the accuracy of everything else I was told. Things became much worse when the financing issues started. The dealership later contacted me and said the deal needed to be re-contracted because the lender requested proof of income for my wife. I've requested to see the submitted documents to the lender as the application we submitted clearly stated she was a home maker with $0 income. During that process, I was instructed that if the bank called, my wife needed to tell them she was self-employed and earning $4,000 per month. The 3 re-contracts has caused me to pay my next payment for my trade in out of pocket to prevent a 30 day late mark on my credit. The problem is my wife is actually blessed to be a stay-at-home mom. She does not have to work, is not self-employed, and does not have her own income. To make matters worse, I later learned the vehicle had a CarFax report showing moderate damage with an accident reported. The whole underside of my front bumper is trashed with shredded fiberglass. (See pics below for crazy amount of damage to the bottom of my front bumper). This information was not presented to me before I signed the purchase documents and took delivery of the vehicle. In fact, I was not made aware of the CarFax report until after I had already signed, funded the transaction, and been in possession of the vehicle for approximately five days. Had this information been properly disclosed before the sale, it absolutely would have impacted my purchasing decision. The difference between the communication before and after the sale was night and day. Before signing, I received constant communication and immediate responses. After the deal was funded, support became nearly nonexistent. Between the misrepresentation of the tire condition, the financing issues, being instructed to represent income that did not exist, learning of a moderate damage CarFax only after taking possession of the vehicle, and the complete lack of post sale support, this has been one of the most disappointing automotive transactions I have experienced. I would strongly encourage anyone considering doing business here to inspect every inch of their vehicle, independently verify all representations, obtain and review the CarFax before signing, and carefully review every document associated with the transaction. Based on my experience, I would not do business with this dealership ever again. read more

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First, it's old school shady high pressure hidden fee stuff. Over 3k in "dealer services" above the advertised price, plus other normal fees. Then the finance pitch, which hides yet more ridiculous fees, despite them figuring out by now that I was probably paying cash and can do math. I'm an out of town buyer. I specifically asked about dents, dings, scratches. No, there are none. Sent *selected* pictures and videos (which cannot be drilled down on). Lots of pressure to just do the deal. "You don't need an inspection, we do one for you." So I got an independent inspection, and when he showed up said he really couldn't comment on paint, etc because it was very dirty. The guy actually offered to come back at no charge later if they cleaned it. The call I got when he returned was "Good thing I came back, there is a large scratch to the primer on the fender." Glad I spent the money on the inspection, but it should have never come to that. Pressure, misleading photos, misrepresented product, and junk fees. Pass on this place, for sure. I think they're just hoping someone is half asleep or stupid. read more

Still Waiting on Promised Windshield Replacement Zero Follow-Through My husband and I purchased a 2017 Mercedes-Benz B-Class from Auto Web Expo of Plano back in August. At the time of purchase, we were promised that the cracked windshield would be replaced by the dealership. That promise was a major factor in us agreeing to finalize the sale. Months later, we are still waiting, and the communication from Mo Kavianifar (Internet Sales Consultant) has been extremely unprofessional. My husband has been going back and forth with him for months, and now Mo doesn't respond at all. At one point, Mo told us to call around and get quotes for the windshield even though the dealership themselves promised they would replace it. So we did: I work in collision and got a discounted quote for $2,234.53 (including calibration). To cover all bases, I also contacted Mercedes-Benz directly, and their quote came out to $3,277.91 including calibration and labor. Even after providing BOTH quotes -- one discounted and one from the manufacturer nothing has been done. No appointment, no communication, no follow-through. We feel completely ignored, misled, and taken advantage of. All we want is for Auto Web Expo to honor what was promised at the time of sale. A dealership should stand behind its word and treat customers with respect. read more

I was sold a vehicle with no engine air filter.... I would take their in house inspection service with a grain of salt read more

Great experience with Auto Web Expo! The team was professional, honest, and made the whole car-buying process smooth and stress-free. Highly recommend them if you're looking for a clean vehicle and excellent customer service. read more

I sincerely appreciate you Michael Quintanilla You helped my daughter buy 2 cars! Unfortunately we totalled the 1st one but the 2nd one in newer! I appreciate you Michael. Keep up the great work! I'll send you more customers! read more

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Do not buy here they are scam artists. They lie about damage and provide fake car fax. Just is aggressive dishonest and manipulative. DO NOT BUY HERE. read more

This company is clueless. I put a car up for sale, a woman there sent me a text to bring it in that someone was interested in it. Texted multiple times, emailed and then called me too. So I decided to bring it in. She gets the manager who then tells me they don't take cars as old as mine (and they referred to the year of my car in their text). They seemingly had no idea why I was told to bring my car in. Stay away. Any place this out of touch will only lead to problems. I've never seen anything like this. read more

do not buy from this place. i had to get an attorney involved. delivery of the vehicle never took place; however, i had a loan for the car. no one will return your call once they sell you a car. whatever you do don't buy from here. they are terrible. read more

We had an amazing experience here. Found my car online and Victor quickly reached out, reviewed all of the features and Carfax history on the car. The appointment went great and my car was waiting for me in a special spot; sparkling! This team worked so fast for our purchase and Phillip was the best getting us signed up and on the road!! The service and client areas were classy and superior to other small dealerships. We will always come back!!! read more

Auto Web Expo - Auto Loan Providers Near Me - Plano, Texas

Brandon & Justin took excellent care of me, world class service. Best in the business, talk to them Friday and got my wheels Saturday. These guys are fast and professional. Trust me when I say you won't be disappoint for stopping by and making your next purchase with them. 1000% satisfaction read more

Very bad after sales custimer service. I bought a 2021 BMW i3 from Auto Web Expo from their salesman Nate Farahani. The car arrived in Hawai'i ( I paid for the shipping) with temporary plate which expired but they didn't bother to gove me a new one until I wrote a review on Google. I reached out to their Finance Manager, Maryam, and their Internet Sales Manager Phillip Kuburic then when they read my Google review, the temporary plate was sent. I also purchase an insurance warranty from them when I purchased the car in January and until today I haven't got any copies. I emailed, again, Maryam, and texted Phillip regarding this, a week has gone by but no copies (Phillip said he will email me) are emailed. When Google review was posted, the owner wrote that I have to call Maryam for this matter. They screwed up, period. Why do I have to contact them when email and tex message were ignored?? By the way, by the time my Google review was posted, that salesman has relocated to a different location. But what about other staff like Maryam and Phillip who don't even bother to response? read more

I just bought a 2017 Nissan rogue with the help of Michael and mannn I'm jumping in excitement! Michael was so professional, friendly, personable, and funny. If you're looking for a new car and want the least amount of stress while looking make sure you ask for Michael! read more

I have my service done at this dealership all the time. They are excellent, always fast, friendly, efficient and honest. I can't say enough about their honesty. I just had my oil changed and the manager ran the card twice because he didn't think it went through and the next day, they called me and told me that their accounting recognized that the charge went through twice and wanted me to watch my card and dispute one of them. Way to go, Auto Web Expo. Thank you so much. read more

If I could rate this place less than 1 star, I would. PLEASE READ BEFORE BUYING. And Read this with an OPEN MIND. I was like all of you interested buyers reading the negative reviews here. "Eh, they just weren't lucky". "Dang, that sucks but I'm not buying that specific car". "Maybe they should have done more research first". I had the same thoughts, I bought a car, and it has been the biggest financial mistake of my LIFE. By the way, I bought this piece of junk from Phillip Kubaric. Phil, if you're reading this. Please start looking for another job because I'm feeling sue happy now. Backstory: 2015 Ford Transit 350, 3.2L Diesel with 97.8K miles on it. 2 owners, both in Oklahoma and Texas. Needed a new transmission, shop "replaced" it before I bought (I'll get into that later). No bad repairs on the carfax, no squeaks, no leaks. Everything *looked* perfect. I drove it back to Colorado. As soon as I left the g**d**m state, the belt started squeaking. I thought, "ah, it's an older car, it's gonna need repairs". Then, a pool of oil started to form under the van once it was parked. Took it to a mechanic, walked out with a est. $700.00 repair. It started leaking again- took it to a diesel-specific repair shop. Now, remember how the dealership fixed the transmission for me before purchasing? The dang thing was hanging on by a thread. It was missing FIVE bolts. Mechanics were amazed I got it all the way back to Colorado without the piece of junk falling off and causing a deadly accident. Got that fixed, still leaking... Finally, I end up with an est. $2,000 bill for fuel injector bolts replacement. Glory!!! No more leak!! Belt is still squeaking, but I can fix that myself. A couple months ago, the DEF system started malfunctioning. FOR ALL OF YOU READING THIS AND THINKING "well you shouldn't have gotten a Ford Diesel, idiot.". It's not just the type of car, it's the quality that was sold to me in a slimy, lying way. I took it to a van, diesel-specific mechanic this time. There was a missing O-ring on the DEF tank causing a leak. Got that fixed for a measly $500. Drove it home, and about five minutes from the house, I got a lovely "DEF System Error. Engine Will Idle Soon". Turn that pig off, and when I turn it back on, it's in forced idle mode. Can't drive it now. Get it towed back to mechanic, it has 15 codes. Get it towed to a Ford Dealership for the best possible diagnosis. My new total (not including anything in the past) is $5,000. And $2,300 of that is free labor because the mechanic feels so bad that I got such a piece of crap. You might also be thinking, "well you've had it for a year..... explain that." It has spent about 5 months TOTAL in shops. In shops, back home. Breaks again, back to shop, etc. etc. I purchased it with 97,800 miles on it. It now has 98,900. And most of that is its drive back from Texas. Now, I will say. The GM of the dealership pitched in $1,000 to help with repairs initially. But this is the biggest waste of money, lemon vehicle I have ever owned. I'm a young woman in her mid-20's. I feel lied to, taken advantage of, and most of all- I feel really, really stupid for trusting them in the first place. Please, look for a car somewhere else. I have held off on writing a review because I trusted that things would resolve. They haven't, and they won't. I spent a YEAR saving for a down payment on this car, and I can't afford to sell it but I also can't afford to fix it. Learn from my mistakes, I am begging you. Listen to the bad reviews. Notice that a lot of the 5 star reviews are from similar people, or sound fake. They are. read more

Beware of this crooked dealership. They will say anything, lie, or mis-guide you in selling their vehicle. Once the sale goes in progress and paperwork is signed by the customer; all sort of problems, disagreements on verbal promises, involvement of senior management and they side with their staff. I felt like walking away from purchase but couldn't as I sensed more trouble they will create since the papers were signed. Closed my sale with disgusting feeling and mistrust towards every person at this dealership. They also get rude and corner customer for a misbehavior started by their accountant, accusing the customer for it. Watch out for their hidden fees as they say all fees charged are are government fees but when I received actual sale document in mail, I realized they overcharged me by over $100. Zero support after initial deposit made. Customer need to be very savvy and inspect/test every single thing in the vehicle. They won't fix anything after sales. You get stuck if you overlooked. And they won't tell you if they know of defect or problem with the car. They also do illegal things like re-posting my vehicle after sale on the internet at much lower price to attract new customers who will come-in for that great impossible deal just to find out that vehicle is already sold and dealership will lure them to other vehicles available. That can translate into 1000s of new customers walk in their doors. I caught it a week later posted for $2000 less than my purchase price. When I complained they pointed to a system error. Obviously it was not. They posted my owned car for sale without my knowledge/permission. They must pay me, right? Also, it is illegal. Car was mine, they were posting for sale. Equivalent to theft. I should seek damages in court. They also use un-ethical practice of showing you a vehicle for the internet posted price, you spend hours test driving, liking and negotiating for the vehicle. Then they tag a $3000 additional dealership charge in their final bill. Dirty tactic to lure customers in their dealership by advertising a car that they will not sell you for posted price. They also don't do due diligence on-purpose, like state required safety inspection before delivering the car to you. Though they charge upfront for everything, then they call me a week later to bring the car back to dealership, or get inspection done elsewhere at my own cost. Further wasting hours of my time and energy and delaying the state registration. I was told all was done before delivery to me. God forbid any problem was found in state inspection, they will make me pay for it. Since purchase, I have found 4 major problems with the car. Costing me 1000s more in repairs. State must revoke their dealership license. Look at other reviews that I just saw on Google or Yelp how disgusted most customers are. Run-away. Have some self-respect. There are thousands of other dealers out there. Why get ripped? read more

This place is a typical bait and switch. They advertised price and then tack on thousands of dollars of fees once you try to buy the car. This is a shady business practice. I'm out. Will never buy a car from them. read more

Buyer beware, don't buy your car from these people. My radio wouldn't work and found out from a different dealer that my car was a theft recovery. Too many things were damaged that wasn't apparent tell after driving off the lot read more

Thank you Richard for helping with my first electric car purchase. I appreciate your time and attention.

Despues de la compra tardan mucho en responder y no me dicen como hacerle para ir al DMV a registrar mi vehículo ya que vivo en otro estado

First off would like to say Will and Phil truly made my car buying process smooth and took care of me the whole time! They truly treat customers like family instead of a regular car buying experience! I am thankful for them and their team and everyone behind it! Would highly recommend them for anyone looking to purchase a vehicle! read more

Purchased a BMW X2 from here in September. Great car, although my console armrest won't shut or close... I mentioned it to my salesperson Ray, who said he would look into it and order the part. About 3 and a half weeks go by. I contacted them in regards to the console armrest. The individual who answered the phone said he would print off my information and look into it and give me a call back. The man also asked if Ray(salesmen) left a IOU or a note stating that they would pay for the armrest. HE DIDNT. I NEVER RECIEVED A CALL BACK FROM THAT INDIVIDUAL IN REGARDS TO TO MY ARMREST. Be wary of doing business with them. Yeah, the cars look great, but pay attention to the little things, if somethings off or not attached, this dealer won't make it right. read more

Auto Web Expo - Auto Loan Providers Near Me - Plano, Texas

As others have mentioned- it's a bait and switch company. List low, then add thousands in fees. A non-negotiable $3400 (yes, $3400 not $340) "dealer prep and recon fee" on every single car they sell. What??? Should be illegal- shame on the company for wasting people's time. read more

So I'm currently here at the dealership waiting for my boyfriends car to get an oil change, but apparently you only get 4 oil changes in the maintenance package that he paid for when he bought the car. However, they never informed us that there was a limit on oil changes or any maintenance work. When we bought the car, they told is that it is highly recommended to get the maintenance package, but honestly I don't think it's worth it. We've been lied to just get an extra 1000 out of our pockets. It just doesn't make sense to me for there to be a limit of 4 oil changes that only cost $50-$70 per oil change. read more

Unprofessional and finance department was such a headache to deal wit!! And my car has major issues!! Go to Autos of Dallas instead and save your time! read more

DO NOT COME HERE. Their used vehicles that they are claiming "undergo extensive inspection before sale" aren't actually safe. 5 days after purchase (not even 200 miles) original part of a vehicle just broke while simply driving on a road. Warranty that they upsold is claiming it was "pre-existing condition" while dealership is claiming that it was "sold as is", which means for them selling unsafe to drive vehicles "as is" while adding $2,000 to sale price for "safety inspections" is a way to go. Simply scammers. read more

DO NOT BUY THE MAINTENANCE PACKAGE!!! I have had so many issues since buy my Mercedes. I originally opted not to buy the package. Axel, the financial advisor said oh no. Your routine maintenance for that vehicle cost about 1200. Trust me you need it. So I paid 1900$. I take my vehicle to the dealership for an oil change and my 50k service (spark plugs, etc.) just to find out they only cover "basic oil" change up to 175. And THATS IT. A "basic oil" change for a Benz is 400$. And they don't cover anything else. So what did I pay 1900$ dollars for if I'm still payout of pocket? Axel has lied about so many things. I've called my loan provider and filed a complaint about misinformation and misrepresentation. Just get the car. Don't let them sell you lies. read more

They won't fix a problem that they caused and that they said they would fix like 6x completely unprofessional

BUYER BEWARE! They will list the vehicle for a good price online, only to add THOUSANDS more in "Dealer Prep Fees" to the total price. That is deceptive business practice. They also will make promises they won't keep, from including floor mats to minor repairs. Then they fail to mention if the vehicle has issues. Like an AC leak they knew about so they charged the system THE SAME DAY I called to see it. And didn't bother to tell me it leaked. TERRIBLE BUSINESS. STAY AWAY! read more

I should have never came to this place to purchase a car.. AutoWebExpo Plano.. I've been waiting 10 minutes in the lobby to get my license plates and registration and not one person has came up to me.. I had a service appointment with "PJ" and my appointment was not even on the schedule to get my car fixed .. He has been in a 'meeting' for over 30 minutes and when I requested to make a new appointment the older gentleman working said - "Just write your number down and we will give you a call.." I wanted to make an appointment (since my appointment was never placed) and all I got was - We will give you a call.. When after two weeks of waiting "PJ" told me to come today.. 7/18/23.. Should have never came here in the first place.. If you see Sarah Teymouri or Brandon High run.. You will get a better deal on a car elsewhere. I purchased a car and they refuse to service it and I don't even get acknowledged when I come in to pick up my tags and registration. I've only had this car for 4 weeks.. SMH. read more

Paid outright for this truck on the high side of the market. I Bought a 06 ford ranger for the high side of 10,000 after driving it for a week and putting less than 500 miles on it I took into a the local ford dealer, due to thinking the tires may of been unbalanced from some pulling while driving. After getting a preowned inspection done the bill came back to 6,000$ worth of repairs. I specifically asked the salesman and manager if the truck was inspected prior to purchasing the vehicle outright. To which they replied yes all of our vehicles go through a thorough inspection prior to selling the vehicle to ensure customers don't get a junk car. This dealership will sell you piece of junk they can with a smile on their face. Wouldn't recommend. Pushed financing the truck over paying for it outright. Price of vehicle is added to this review. AGAIN WOULD NOT RECOMMEND UNLESS YOU WANT TO PAY OVER WHAT THEY PROMISED. read more

Auto Web Expo - Price of vehicle - Auto Loan Providers Near Me - Plano, Texas

Lacking character, communication, and professionalism. Also...may be a bit racist! A lesson learned! So I took time out of my work schedule to test drive a Tesla Model Y yesterday at this dealership (3:30pm). Was excited about the drive and vehicle. I clearly communicated with the sales person that I wanted the car. I completed a credit application and even gave the sales person my credit card for a $500 deposit hold on the vehicle. I informed the sales person that I had more work to do, so I would return to the dealership in a few hours to purchase the car. Post leaving the dealership to complete work, the sales person texted me the sales sheet for the vehicle. The first sales sheet had the wrong price for the vehicle (much higher). I found this really odd. I asked for it to be corrected. The second sales sheet was corrected at the sales price of approximately $65k. I CLEARLY communicated to the sales person that I wanted the vehicle. There was an added line on the sales sheet for $899 with the description RECON. I asked the sales person to clearly explain this charge. He failed to clearly explain the purpose of this charge. Keep in mind that the car only had 10k miles on it. After completing work, I drove an HOUR to return to the dealership. I communicated with the sales person of my timing. When I arrived to the dealership at 6:30pm, I was sent a text message the moment I arrived at the door stating the car has been sold! The excuse for them selling the car is that I didn't agree to the $899 non-explained RECON charge. Keep in mind that all I wanted was a proper explanation of this charge. I received an apology from the sales person, but the manager was pretty harsh and unprofessional. No one told me that even after giving them my credit card to hold the car, they would sell it to someone else. I left the dealership feeling disrespected, unvalued, and less than the white couple they sold the car to because I questioned what I was paying for. The $899 would have been less than a monthly payment. My hope is for the owners of this dealership to add some training and development opportunities for all employees at this dealership. I also hope that if you're planning to shop here, your experience is much better than mine. read more

STAY AWAY FROM THEM. VERY SHADDY WAY THE WAY THE OPERATE. Found them in the internet and saw they had good inventory and prices. Went there and test drove several cars. I liked 2, went home and did more research about them. Turns out this is how they operate: 1. Most of their cars have damage. (always see the carfax on line). Bought one that had a minor incident report. Others I liked had more serious damage reports. 2. The price advertised is not the price they will offer you once you tell them you want a specific car. They will charge you thousands more for repairs they supposedly made. 3. They would't let me leave the lot without proof that my insurance policy already had the car added to it. (Makes you waste a lot of time calling your company to add the vehicle right then).I've never had to do that at any other dealer. 4. Bought a plug-in Hybrid and they did not provide the charger. Gave me an IOU saying they would get me one because they didn't have it. Later they told me they will give me the charger only if I give them a 5 star review. read more

awesome experience! Great staff! I found my truck online and the team was very attentive to my needs and financing requirements. They communicated appropriately and got me what I wanted. When the deal was done it was just a short wait to drive off the lot. read more

I just wanted to leave a five star review for Auto web expo see Mary her staff her team are outstanding they would definitely take care of you and go beyond your expectations to find you the vehicle that you want and today's day it's hard to find people that are honest and trustworthy especially in the automotive industry go see Mary at Auto web expo in Plano Texas thank you read more

I recently bought a Cadillac Escalade from Auto Web Expo. Stephen was the salesman I worked with. He was fantastic. No pressure, very helpful at working with me to get a deal I was happy with. He's very responsive and just an easy guy to deal with. Completely happy with my experience. read more

hello I purchased a vehicle from this organization which is a authrized dealer nice truck test drove no problems, put the vehicle in service for commercial duty only for the truck to stop beca of injectors clogged with metal pieces. because I just bought the vehicle come to find out later the finance person sold me the wrong warranty not a commercial warranty. now, I take the vehicle to dealer to get a recall fix and a part replaced. the shop manager saying after putting the part on my vehicle would not start, manager called back later saying my starter was falling apart.BS, however starter was under class action dealer still charge me over 10k to change the hold fuel system which created a problem with my def system. fanally dealer nor GM would reimburse me. after my research and about 10 to 20k in the vehicle repairs and see a letter from GM and government policy stating that the dealer should have not sold the vehicle new or used unless the issue was repaired when I contacted the dealer in which I puschased the vehicle denied responsibility I asked the sales person who should I direct the claim to I was to that his boss which is the leadership of the organization told him not to talk to me. I then asked manager name he Hung up the phone, I sure I'm not the only person be hustle be this dealership who is the owner's is this the lemon law or just plain un constitutional be ware buyers read more

I bought my first BMW from Auto Web Plano! Joshua was so helpful throughout the entire process. From being available through text and then answering questions in person. He made the experience seamless and enjoyable. Definitely reach out to Joshua if you are in the market for a new car. read more

Auto Web Expo - Auto Loan Providers Near Me - Plano, Texas

Auto Web Expo Plano really took advantage of my wife in multiple shady used car dealership ways when selling her a used Land Rover Velar. Buyer Beware! First, I called them on the phone (from out of state) to ask for the total price, but the price they quoted didn't include their prep and document fees, which is a common trick of unscrupulous dealerships. Plus, they rolled in the tag, title, and tax into the financing without disclosing. Another trick. By the time these issues were revealed while signing the paperwork, exhaustion had already set in. Another shady dealership tactic. Second, a few days after the sale, my wife noticed a long spider shaped crack in the bottom of her windshield. They claimed they would investigate with their prep department to see if the crack was noticed before the vehicle was sold. After a week of avoiding us, they finally stated the crack must have occurred after she purchased the vehicle! Auto Web Expo doesn't stand behind their vehicles. Buyer Beware! Third, the low tire pressure and washer fluid warning lights kept coming on. A trip to the Plano Land Rover dealership revealed the vehicle had a nail(!) in the driver's side tire and leaves(!) in the air filter compartment. Auto Web Expo had clearly not performed any "prep" on the vehicle other than to make it look clean and shiny for sale. They obviously don't check their vehicles, so you should have your own independent mechanic thoroughly inspect Auto Web Expo's vehicles before you purchase. Now, nearly one month later, we discover Auto Web Expo Plano had set the finance term to 60 months instead of the 48 months we *adamantly* specified at the paperwork signing! I asked for a copy of the singed paperwork, but never received it. Now, I have to call them again, to see if they will fix this issue or screw us over again. Carefully review any paperwork you sign with Auto Web Expo. Better yet, avoid Auto Web Expo and purchase from a reputable dealership. We had a much better experience a few years ago with Carvana. read more