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    New Start Auto

    4.3 (6 reviews)
    Closed 9:00 am - 6:00 pm

    Services - New Start Auto

    Auto loan

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    12 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    New Start is an awesome dealership they helped my friend get a car with a low down payment and the monthly he could afford. Claudette rocks.

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    11 years ago

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    11 years ago

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    Auto Web Expo

    Auto Web Expo

    2.7
    (56 reviews)

    This is a review for the auto web expo plano service department.... Since Travis take over 1…read morebelieve 2 years, the service is 5 stars plus, Travis is everything you expert and hope to be,! recommend service and Travis no doubt about it .........

    **** BUYER BEWARE ****…read more What started as a great experience quickly turned into one of the most concerning vehicle purchases I've ever been involved in. I was specifically told the vehicle had brand-new tires on the rear and their vehicles are in excellent condition as they deal with a lot of online and out of state purchases making it hard for customers to see and test drive first. After taking delivery, I discovered the tires were nowhere near new and the front ones were a huge risk (see pics below). Being misled about a safety-related item immediately made me question the accuracy of everything else I was told. Things became much worse when the financing issues started. The dealership later contacted me and said the deal needed to be re-contracted because the lender requested proof of income for my wife. I've requested to see the submitted documents to the lender as the application we submitted clearly stated she was a home maker with $0 income. During that process, I was instructed that if the bank called, my wife needed to tell them she was self-employed and earning $4,000 per month. The 3 re-contracts has caused me to pay my next payment for my trade in out of pocket to prevent a 30 day late mark on my credit. The problem is my wife is actually blessed to be a stay-at-home mom. She does not have to work, is not self-employed, and does not have her own income. To make matters worse, I later learned the vehicle had a CarFax report showing moderate damage with an accident reported. The whole underside of my front bumper is trashed with shredded fiberglass. (See pics below for crazy amount of damage to the bottom of my front bumper). This information was not presented to me before I signed the purchase documents and took delivery of the vehicle. In fact, I was not made aware of the CarFax report until after I had already signed, funded the transaction, and been in possession of the vehicle for approximately five days. Had this information been properly disclosed before the sale, it absolutely would have impacted my purchasing decision. The difference between the communication before and after the sale was night and day. Before signing, I received constant communication and immediate responses. After the deal was funded, support became nearly nonexistent. Between the misrepresentation of the tire condition, the financing issues, being instructed to represent income that did not exist, learning of a moderate damage CarFax only after taking possession of the vehicle, and the complete lack of post sale support, this has been one of the most disappointing automotive transactions I have experienced. I would strongly encourage anyone considering doing business here to inspect every inch of their vehicle, independently verify all representations, obtain and review the CarFax before signing, and carefully review every document associated with the transaction. Based on my experience, I would not do business with this dealership ever again.

    Navy Federal Credit Union

    Navy Federal Credit Union

    3.6
    (33 reviews)

    I've been a member of Navy Federal CU for a number of years and most of my transactions have been…read moredone via phone or online. But regardless of doing business by phone or in person, I have always...repeat...ALWAYS experienced great customer service. Additionally, I like that their interest rates, on their CDs for example, are always current and generous and that they offer numerous opportunities to really save and grow your money for both short and long term. I also find their online app easy to use. Thanks, people, for making my experiences with Navy very enjoyable.

    This is for the credit card services of NFCU. After 4-5 years of having a credit card with them,…read moreand NEVER EVER late on a payment.... I have direct deposit with them since opening the account. My wife has direct deposit with NFCU as well. I can honestly say, when I sent an email asking why the closure, they said the "system" does random credit checks when a card is about to expire and the "system" determined that I no longer qualified. HUH? The "system" that approved me years ago, they "system" hat could never find a late payment if they tried..... ok all of a sudden, I don't qualify. Well I did a background check and determined NFCU doesn't qualify to continue to receive me and my wife's direct deposit. We know you won't care because you are the number one credit union in the country... we get it. So now I am looking for the number 4-5 best credit union. #4 or #5 credit union will want to catch up to NFCU, there fore, their customer service, their way of treating customers right just may be better. So long NFCU, judging by the way you treated me, I would say you are glad to get rid of me and that is totally fine with me.

    Capital One Auto Finance

    Capital One Auto Finance

    1.0
    (21 reviews)

    I bought a 2018 Subaru Outback 4/30/26. I refused the…read morewarranty but the Dealer added in anyway. The next day I protested and a new contract had to be revised by dealer. It was and my dealer sent new contract to Capital One, I've been on the phone with them every day for an hour. They keep pestering me to sign up to their site for new auto account. I refused until they showed correct dollar amount financed. I have been trying to solve this problem since 5/1/26 and they cannot set-up my auto account. User name was rejected, they say they will clear that. Today I got all the way to user name and password but showed my phone number as wrong, which an Agent named Anika, from presidents office noticed but never corrected. Now my first payment is due in 5/12 and they can't correct my phone number for 7 to 12 days ( past my due date). Anika from so called Presidents office gave me her private phone number with Ext. O to directly reach her. It was total B.S.; the number put me through their boiler room of agents who don't speak clear English. Capital One Finance is a Cluster F##ck of incompetent employees and you have to tell the AUTOMATED SYSTEM requesting AGENT several times before you're connected to an agent (never same one) with terrible English. I have a credit card with Capital One for 10 years and have no complaints-very professional. I recommend finding your own finance company and be pre approved before dealing with Capital One before purchasing car. Even though my contract was changed within 24 hours on 5/1/26, the change has not been rectified and when I thought all was resolved, their site shut me out to create account for auto-payments simply because they wrote down wrong phone number. WHAT THE HELL.!!?? They are incompetent CLUSTER F# # K S !!!

    a small car loan with high interest. i reckon i do appreciate getting a loan in general…read more unfortunately the amount paid for the car and the amount in interests are almost the same.

    New Start Auto - autoloanproviders - Updated July 2026

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