The Allen Branch is ah-ma-zing!!!!! :) Even when it is busy, they make you feel seen and heard and…read morenot rushed. We came in today to open up a checking account for my daughter, who just turned 12. While we were putting in some money into her savings account, the teller (Abbi) asked about our summer plans. I told her not sure because we were in the process of selling our house. She told me to definitely look into mortgage loans through them because they have really good rates. She put me in contact with Matt Stewart, who did a great job giving me all the information I needed. Also, Chris helped us set up the checking account and he was kind and walked my daughter and myself through it all. There was also a new worker learning "the ropes" (didn't get his name, sorry!) who was very helpful and attentive to our needs (even asking if I needed him to walk my son out to the car where my husband was picking him up) and letting us know about getting our free coffee. All of them made a point to tell us goodbye as we were leaving. All in all, I'm very pleased with this bank's customer service, not to mention the sweet young lady that always greets us each time (I cannot remember her name either, sorry!).

first time here. went to a sombr concert. it was decent overall. enjoy the free parking, such a…read morerarity with venues like these. the garage was pretty big and right across the entrance too. so convenient. didn't take that long to park either. inside is clean and big. staff were helpful in finding entrances to the seats. concessions pricey but expected. not the biggest event venue, but not the smallest. would come back again

I visited this location because I was in Dallas, but more importantly because the Lawton branch…read moresaid that the Dallas branch could assist me with my currency exchange requests. The teller was kind and apologetic. It turns out Navy Fed doesn't perform any currency exchange transactions at all. I was directed to use a currency exchange service in the area.

Great banking.friendly customer service. Nice location. Easy opening. Clean ATMs. .........read more

I've been a member of Navy Federal CU for a number of years and most of my transactions have been…read moredone via phone or online. But regardless of doing business by phone or in person, I have always...repeat...ALWAYS experienced great customer service. Additionally, I like that their interest rates, on their CDs for example, are always current and generous and that they offer numerous opportunities to really save and grow your money for both short and long term. I also find their online app easy to use. Thanks, people, for making my experiences with Navy very enjoyable.

This is for the credit card services of NFCU. After 4-5 years of having a credit card with them,…read moreand NEVER EVER late on a payment.... I have direct deposit with them since opening the account. My wife has direct deposit with NFCU as well. I can honestly say, when I sent an email asking why the closure, they said the "system" does random credit checks when a card is about to expire and the "system" determined that I no longer qualified. HUH? The "system" that approved me years ago, they "system" hat could never find a late payment if they tried..... ok all of a sudden, I don't qualify. Well I did a background check and determined NFCU doesn't qualify to continue to receive me and my wife's direct deposit. We know you won't care because you are the number one credit union in the country... we get it. So now I am looking for the number 4-5 best credit union. #4 or #5 credit union will want to catch up to NFCU, there fore, their customer service, their way of treating customers right just may be better. So long NFCU, judging by the way you treated me, I would say you are glad to get rid of me and that is totally fine with me.

I'm all about the customer service and this place is consistently great! I visit this bank because…read morethey are part of the credit union service center network which means I can do shared banking with my credit union in Louisiana. The associates are always polite and helpful and my experiences are quick and easy. And I swear there is never a line, lol! I haven't opened an account with them yet but they have all types of incentives for their members, so maybe one day... Also, one day I concerned the people at the bank because I sat in my car (working from my phone) for about 45 mins and the associate came out and tapped on my window to check on me! I have to say, I appreciate the fact that they even noticed, AND were concerned! Thank you!

Unacceptable to keep a customer of over 10 years o. Hold for upwards of 2 hours. It is the worst…read moreexperience I have ever had with my bank. I am not sure that ant excuse at this point is valid enough to justify a 2 hour wait time. I am resolving my issue and then considering another banking option. I work and have a one hour lunch break and do not have access to my phone again until 6pm. Well I certainly can't contact my credit union of over 10 years at 6p can I?

Awesome location! Very helpful. Fast and friendly Service. Gayle was awesome! She was very…read moreprofessional and also down to earth. She made the process seamless and easy. I loved her service! I would definitely come back again!

From the owner: The TitleMax team is here to help. We will do our very best to help every person who walks through…read moreour doors find a lending option that works for them. We may be able to help even if you don't have perfect credit. We offer swift lending decisions and same day funds, so pop by today to learn more and apply.

I had an extremely frustrating experience with Frost Bank customer service. My account was suddenly…read morelocked for "fraud" with no call or warning--just completely cut off from my own money. When I called in, I spent over 45 minutes being transferred around and repeating myself. I answered all of their security questions and verified my identity, yet they still wouldn't unlock my account. Instead, they asked me to prove details about a declined Zelle--who I was sending money to, the exact amount, and even what type of business the recipient was in. That felt excessive after already confirming who I am. Then I was told my IP address didn't match, as if I'm not allowed to log in from different locations. To make matters worse, one of the reps repeatedly called me "mister," which showed a lack of professionalism and attention to detail. And this isn't the first issue I've had--when I originally opened the account, the branch couldn't even set up three debit cards correctly. I had to go back twice just to get them reissued properly. Even after all of this, they still required me to drive to a branch in person to resolve the issue. I have two business accounts with them, and after this experience, I will be closing both and moving to a bank that actually provides efficient, competent customer service. Completely disappointing.

The staff at this branch are awesome. Inga, Justin and Taylor really care and take care of you…read more They always call you by name and are super helpful. I highly recommend this branch. Joseph H.

Makes it an easy process under difficult circumstances. Great service. Professional staffread more

From the owner: The TitleMax team is here to help. We will do our very best to help every person who walks through…read moreour doors find a lending option that works for them. We may be able to help even if you don't have perfect credit. We offer swift lending decisions and same day funds, so pop by today to learn more and apply.

Thank you Jovon Miller for fitting me in and making a stress hail storm / insurance check issue go…read moreaway. I appreciate your time and expertise. Top shelf service.

This Wells Fargo is open late!!! Yeah! I am so happy to find a branch that is open past regular…read morehours. I always wonder how do they think you can get to the bank if it has the same hours as you are working? ( that goes for regular stores also). I was getting scared that maybe Wells Fargo was not stable and might close down when they started closing branches in Tom Thumb stores, I was all set to change banks after 25 years. Then I saw this one and thought I will give it awhile and see what's happening, if they close this branch, then I'm gone also.