Shoutout to Fatima from Auto Web Expo! I had my eye on a Mercedes EV that was in transit to their…read moredealership, and Fatima went out of her way to give me updates. She's honest and a straight shooter, and I truly felt like she was working in my best interest. Even though I was from out of town, Fatima helped me with the purchase and my trade-in every step of the way. I highly recommend her and the Auto Web Expo team.

**** BUYER BEWARE ****…read more What started as a great experience quickly turned into one of the most concerning vehicle purchases I've ever been involved in. I was specifically told the vehicle had brand-new tires on the rear and their vehicles are in excellent condition as they deal with a lot of online and out of state purchases making it hard for customers to see and test drive first. After taking delivery, I discovered the tires were nowhere near new and the front ones were a huge risk (see pics below). Being misled about a safety-related item immediately made me question the accuracy of everything else I was told. Things became much worse when the financing issues started. The dealership later contacted me and said the deal needed to be re-contracted because the lender requested proof of income for my wife. I've requested to see the submitted documents to the lender as the application we submitted clearly stated she was a home maker with $0 income. During that process, I was instructed that if the bank called, my wife needed to tell them she was self-employed and earning $4,000 per month. The 3 re-contracts has caused me to pay my next payment for my trade in out of pocket to prevent a 30 day late mark on my credit. The problem is my wife is actually blessed to be a stay-at-home mom. She does not have to work, is not self-employed, and does not have her own income. To make matters worse, I later learned the vehicle had a CarFax report showing moderate damage with an accident reported. The whole underside of my front bumper is trashed with shredded fiberglass. (See pics below for crazy amount of damage to the bottom of my front bumper). This information was not presented to me before I signed the purchase documents and took delivery of the vehicle. In fact, I was not made aware of the CarFax report until after I had already signed, funded the transaction, and been in possession of the vehicle for approximately five days. Had this information been properly disclosed before the sale, it absolutely would have impacted my purchasing decision. The difference between the communication before and after the sale was night and day. Before signing, I received constant communication and immediate responses. After the deal was funded, support became nearly nonexistent. Between the misrepresentation of the tire condition, the financing issues, being instructed to represent income that did not exist, learning of a moderate damage CarFax only after taking possession of the vehicle, and the complete lack of post sale support, this has been one of the most disappointing automotive transactions I have experienced. I would strongly encourage anyone considering doing business here to inspect every inch of their vehicle, independently verify all representations, obtain and review the CarFax before signing, and carefully review every document associated with the transaction. Based on my experience, I would not do business with this dealership ever again.

Quick and easy! In and out in less than an hour with a good car and a good price. Michael was great!read more

I bought a 2006 Toyota Tacoma within an hour of seeing it online. It had been a trade-in at…read moreCarrick's Autos. Michael Moore walked me through the process, sent more photos, and assured me it was in great shape. It arrived from TX to MO within 2 days. It's a fantastic truck at a great price and I would absolutely buy another vehicle from him. The process was seamless, done by phone/email and wrapped up in an hour. How great is that?

I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

Absolutely fantastic experience at Auto of Plano. Was super easy thanks to Oscar! I always pay cash…read morefor my cars , so he gave me a very reasonable price for a luxurious car I wanted and it wasn't handled perfectly! If you are in the market for a pre owned luxurious car, go see Oscar at Autos of Plano!

I rarely leave reviews, but after this experience, I feel obligated to warn others…read more When I purchased my vehicle, I was told that even if I purchase the dealership's aftermarket warranty, I could not file a claim for the first 30 days. Naturally, I asked what would happen if something major occurred during that period. My salesperson assured me, and I later confirmed this in writing, that if something significant happened, such as an engine or transmission failure, the dealership would take care of it. Less than ONE HOUR after leaving the dealership, my vehicle broke down. The dashboard lit up with drivetrain and engine faults, leaving me stranded. I immediately called the dealership multiple times and texted the contacts I had been communicating with, but no one responded, despite later being told they were still at the dealership for another hour. I had no choice but to pay out of pocket to have the vehicle towed. The dealership kept my vehicle for about a week before telling me that their mechanic had determined it only needed a "software update." I expressed my concerns because that explanation didn't seem consistent with the issues I experienced. They assured me they had personally driven the vehicle for the previous three days, approximately 30 miles each way, without a single problem after the update without concern. I picked up the vehicle, and just 12 miles from the dealership, it broke down AGAIN with the same issues. At that point, I had it personally towed directly to my local Porsche dealership because I wanted a comprehensive diagnosis rather than another software update. Instead of showing concern, the dealership was upset that I didn't tow it back to them, insisting I should have because their repair supposedly carried a 30-day warranty. I also requested a copy of the diagnostic report from their mechanic. I was repeatedly told it was ready, yet it still took several days to receive it, and blamed me that when I was in person it was there... even though I asked and was not provided it when I was there. Even then, the report was missing fault codes that my own code reader had captured before I first turned the vehicle over to them. The Porsche dealership completed a full inspection and found a substantial number of mechanical issues, repairs totaling well over half the value of the vehicle. That confirmed exactly why I wanted an independent diagnosis instead of another software update. Once presented with those findings, the dealership quickly backed away from their earlier promise to cover major repairs. Rather than honoring what I had been told, they only agreed to refund my down payment and wanted the vehicle returned so they could send it back to auction. That statement alone was incredibly concerning after everything that had happened. To make matters worse, despite the fact that this situation began less than an hour after purchasing the vehicle, they refused to reimburse me for the expenses I incurred trying to resolve a problem that existed from day one. They wouldn't even cover both towing bills or the diagnostic inspection that ultimately revealed the true condition of the vehicle. Buying a car should be exciting.. not stressful, expensive, and full of broken promises. I have never experienced such poor communication, such little accountability, or such disappointing customer service from any dealership. I cannot recommend this dealership to anyone. If you're considering buying a vehicle here, I strongly encourage you to think twice. My experience cost me significant time, money, frustration, stress, and trust. There are plenty of dealerships that stand behind the vehicles they sell and treat their customers with honesty and integrity. Unfortunately, based on my experience, this is not one of them.

I want to send out a huge YELP to Doris in the repo department. Thank you for everything you did…read morefor me!

I financed a vehicle through Capital One via Modern Auto Sales, and it's been a nightmare. The…read moredealership committed fraud by misrepresenting the car's history and demanding $434 in undisclosed fees. They are the subject of an active criminal investigation by the Hollywood Police Department for theft and extortion. Despite providing Capital One with a signed contract showing "N/A" for these fees and a police report, they told me to "work directly with the dealership", the same dealership under criminal investigation. Capital One is protecting a fraudster and ignoring their own legal liability. DO NOT trust Capital One or the dealerships they recommend. Get an independent inspection and verify all costs in writing before signing anything.

I bought my BMW 640i Gran Turismo from this dealership several years ago, and I've always received…read moreexcellent service. We recently came back to look at the new 2027 models, but unfortunately, they don't have any available yet. We took the opportunity to walk around and check out the current models, and it was a very nice visit. The staff were very friendly, knowledgeable, and informative. The dealership was clean and welcoming, and we really enjoyed our visit. We'll definitely be back when the 2027 models arrive!

Oh dear, where do I start with Sewell BMW? I have had BMW's for over 22 years and my parents both…read morehad BMW's growing up. Classic BMW was the glory days in the 2000's with this location. No one knows anything about BMW's in the service or sales department. Unless you are willing to drop 10K on some repairs or you're under the factory warranty, they quote you crazy prices. My diesel locked out because of a DEF liquid malfunction when there was plenty of gas and liquid in the car. I had it towed to Sewell and the sales manager claimed that there's a chance that the car would never come out of lockdown mode without even doing the required diagnostic. Brock in service is completely incompetent in his communication. He's a typical young person that texts instead of calling when he needs to give bad news to a customer. He's way too over the top smiley and condescending when all he gives is bad news. He doesn't have a clue about BMW's or good customer service. Needless to say, I ended up taking my car elsewhere. This place is poorly managed, poorly staffed, and unless you're willing to just replace your car with a brand new one, you won't get help from anyone. BOO SEWELL!!

I've been a member of Navy Federal CU for a number of years and most of my transactions have been…read moredone via phone or online. But regardless of doing business by phone or in person, I have always...repeat...ALWAYS experienced great customer service. Additionally, I like that their interest rates, on their CDs for example, are always current and generous and that they offer numerous opportunities to really save and grow your money for both short and long term. I also find their online app easy to use. Thanks, people, for making my experiences with Navy very enjoyable.

Of course you can't send a personal reply. It's NFCU using their AI. At least my new bank does not…read moreuse AI in any form. It's PNC bank. My friends and I laugh every time nfcu commercial comes on TV claiming that they care about their members. It's all good for members until it's not and there's no one to help you. They could care less.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

Stay far away from this place! They have pleasant personalities but dont look out for your best…read moreinterest. Sold me a car for $15,000, come to find out the car was only worth $8,000!!! Very high interest rate. Rear headrests missing, no floor mats. I tried to trade it in and the other dealerships said I needed $5,000 down payment because the car was not worth nearly the amount that was financed. Other dealership told me they were suprised a finance company did such a horrible car deal. Speaking of finance companies, Prestige financial is the finance company that new start auto uses. They harrass there customers. They call several times each day even when the payment is only one day behind. They send mulitiple emails and text messages everyday which is a violation of FDCPA law. I know this because I use to be a collector for "big" banks. Anyhow, I got so fustrusted dealing with them. I gave the car back. But now I have a new car

I do not know where to start! These are the most helpful people in sales that I have ever come in…read morecontact with. Not only did they help me get into a new beautiful car but they also helped me on a personal level. I was in the middle of a terrible chapter 13 bankruptcy and they offered help by referring me to an amazing law firm and refilling for Chapter 7. They really have the best interest at heart for the customer. Jenny Taylor is the most sincere person I have ever worked with and I couldn't have asked for a better sales person. If you want a great car and a great experience this is the place to be!!!