I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

FIVE STARS FOR AUTO HANS!…read more I want to give a huge thank you to the team at Auto Hans for taking great care of my Mercedes S550. From the very beginning, they were professional, honest, and kept me informed every step of the way. They took the time to explain everything, worked with my warranty company, and made sure my car was repaired properly. In today's world, it's hard to find a shop you can truly trust, and Auto Hans has definitely earned my business and my recommendation. If you're looking for a knowledgeable and trustworthy European repair shop, I highly recommend Auto Hans! Thank you again to the entire team for your excellent service and for treating my car like it was your own. -- Tony Nguyen Tony's Auto Salon Dallas

The positive battery terminal was faulty and had to be replaced. I had it to get it fixed.read more

I did not purchase a car from here, but wanted to share my excellent experience with this…read moredealership. Cotroneo Auto Group offers an auto detailing service, and I got my 9-year old SUV (new to me) detailed by Paco. He did a terrific job on detailing the interior of my vehicle. I could not find an area that he missed in the interior. He was very thorough. The staff (Robert, Paco, Sheila) was terrific. They are kind folks who care about service. I felt welcomed as soon as I entered their door, and I wasn't even there to purchase a car! Note, I would recommend calling ahead to schedule a detailing appointment as this service is available mostly during the weekdays.

Scammers are using this close down business as a front do not do business with this company. It no…read morelonger exists. Local police have confirmed this dealership has been closed for a while. Police, and other are aware of this.

Very smooth, seamless transaction. Loved working with Cliff. What a great guy. Couldn't have been…read moreeasier, seemed too good to be true, but it wasn't.

Unserious business. Reached out about selling my car but never got back to me. Reached out again as…read morethe instructions say and VP of sales responded to my inquiry. Unfortunately the guy never replied back after a couple of texts messages. Just unprofessional people not worth giving time to.

Colin was fantastic! He listened to my needs, showed me the perfect car, and explained all the…read morefeatures. The buying process was smooth and efficient. I appreciate his honesty and transparency. I'll definitely be back for my next vehicle.

Currently working through tax fraud with Starwood. My husband has done a handful of 1099 custom…read morecar work for these guys and unfortunately has been hit with an IRS slap in the face with more than 180k unaccounted for funds that he never did work for. We've completed a written and notarized statement that could jeopardize this entire company at the expense of poor handling of this situation. BE CAREFUL doing business with these guys!

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

UPDATE: The car we bought was advertised as certified preowned, but they refused to activate the…read morecertification warranty because they claimed to have already put too much into the car to make repairs and wanted us to then pay for that certification/warranty since they were "giving us a good deal." They also failed to provide the state mandated FTC Buyer's Guide at document's signing time and refuse to provide it now along with they refuse to provide us the Car Bravo inspection or copies of any of the inspections that were done. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* Terrible customer service experience. Very money focused. Refused to provide inspection documents. The used vehicle that they swore was inspected and wonderful stopped working in 8 days!! EIGHT DAYS- due to transmission issues and they could care less!!! I wouldn't trust this dealership at all with any vehicle purchases. They'll take your money to boost their numbers and sell you broken cars. People are just another dollar sign and commission. No integrity. Stay away!!! We helped a homeless teen who battled through domestic violence buy her first car and trusted this dealership with her healing journey after much hesitation (their customer service was awful and they hesitated to release inspection documents.) Instinct should always be listened too!! Never again. The car died the day she moved into college dorms just 8 days after purchase and they basically said too bad. SO heartbreaking!! God sees and knows everything. Our hearts are broken for this beautiful girl and what was supposed to be her healing journey. Please pray for our family and stay away from this dealership.

This was absolutely thee worst experience I've had while being serviced…read more As a woman, you EXPECT for mechanics to take advantage of you but it doesn't change the shock factor when someone has the audacity to actually do so. I went in for an oil change on a 2024 / 33k miles. My car is practically still new. I initially received a video of my car suspended in the air, with a technician explaining that everything looks good. Shortly after, I received 4 "critical" recommendations directly to my phone, which included the fuel system, an alignment, brake and transmission fluid.. it gave me the option to add the services onto my appointment or to decline. I did not choose either option as I expected someone to speak with me first. Time passed and my service advisor messaged me asking if I had seen the recommendations... I let him know that I had seen them but I was concerned to see so many issues. At that point he took the time to find me and explain that the recommendations were not actually "critical" but they are simply "recommended" at 30k miles... In my opinion , this should have been communicated before even asking me if I wanted to add these services to my appointment....... It felt like I was being scammed the whole time. My service advisor also told me that my car was sent off for washing and vacuuming.... I am not sure if they vacuumed the OUTSIDE of the car? because the inside was definitely still dusty. (Which is the way I brought it but the point is why would you say my car is being vacuumed and then it was not...?) The service advisor also left a stench behind. I could smell him in my car even after I left When I went to check out, I advised my advisor that I had a coupon.. He then asked to see the coupon so he could take a picture of it with his phone. And he told me next time to present the coupon at the beginning of the service.... WTF does it matter which time I am showing you as long as it's presented BEFORE I PAY? I was informed of the coupon when I booked the appointment, which was available on their website. and THAT representative told me that I did not have to tell the advisor anything because there will be notes of everything discussed... Overall, I felt super violated, misled, and mentally exhausted by the time I left. Also, on the drive home I noticed my car to be a bit wobbly.. I am not pointing any fingers, but the vibe I was given yesterday made me feel like these ppl will tamper with your car! I will be taking my business elsewhere

I had the pleasure of meeting Jaylen the other day. I was stressed over Discount Tire not having…read morethe right tire pressure, so I wanted to go to a dealer that would do the job right. He was so kind on the phone and reassuring he would take care of the issue. I wasn't even there an hour after correcting the tire pressure. This location a bit out of the way for me, but due to the great service I received from Jaylen, this will now be my location.

I visited Metro Nissan this past Saturday for a routine oil change on my 2018 Nissan Altima. I've…read moreconsistently serviced my vehicle at this location for years and have always had great experiences--until now. During my visit, I was advised to complete a fuel engine flush in addition to my oil change, which I agreed to. While the service itself was completed, the issue came when my husband picked up the vehicle on my behalf. He was attending to our 4-year-old at the time and was engaged in conversation with the advisor, Joey, when he noticed the driver's side door had been left wide open. Unfortunately, he did not immediately notice that the back portion of my driver-side mirror was missing--something that was fully intact when I dropped the car off. After contacting Joey, he admitted that the damage occurred when the vehicle was run through their car wash, which he acknowledged has been causing damage and needs replacement. While I appreciate the honesty, I am extremely disappointed that my vehicle was returned in that condition without being properly addressed before release. Due to scheduling constraints (including upcoming travel for my daughter's birthday weekend), I requested to bring the vehicle back on a specific day and asked for a rental car due to the inconvenience caused by their error. I was told rentals are not provided for one-day repairs, despite this being damage caused directly by their facility. I was then escalated to the service manager, Dave, but have yet to receive a resolution. This situation could have been handled much more professionally, especially considering I've been a loyal customer for years. At this point, I'm hoping for a proper resolution but will strongly reconsider returning to this location for future service.

They make buying a vehicle easy and hassle free. Nobody pressures you into anything. They let you…read moretest drive it to your hearts content and I believe it took about fifteen minutes to get through all the paperwork and I was done. I'm telling you this place is great and the people are great.

Warning: they sold me a car that immediately required several thousand dollars of repairs…read more I have to give them a little acknowledgment because they tried to fix some of the issues but actually made one of the issues worse. I had to go to a real service center to get the issues properly fixed. So Buyer Beware: the as-is condition policy could cost you thousands.