I decided to trade in my Tahoe for an Escalade (I've been dreaming of one since forever). Auto…read moreLocators was the first place we stopped in, Amanda was great the experience was easy. We decided to shop around some more, and came right back because other places service was awful and their cars weren't even cleaned! Needless to say, the experience was smooth, the service was great, and Amanda was extremely kind and helpful! I'm so beyond ecstatic with my purchase!!!! Highly recommend.

Ricky is very quiet barley talks, didn't even the door open let it close on me. Then they try to…read moresell me a vehicle leaking oil underneath, with slight transmission slips. And charging a premium for a worn out vehicle. Hope this helps have a nice day!

I wrecked my car and needed another quickly and Autos of Dallas Plano got me in and out with a car…read moreof my choice in a few hours. My experience with Josh is one to remember. The pricing was clear without hidden fee; a low-pressure sales approach was employed. The rest of the staff were pleasant and knowledgeable not to mention an efficient finance department. Do not take my word for it, go check it out!

Autos of Dallas Plano is my location that I go to. Clovis who my vehicle was assigned to was…read moreAWESOME! He took the time in explaining everything that would be done. He was very kind and patient. You could tell he was very passionate in his work. Lauren in the financial department told me the costs and tried to work things out. She never pressured me into doing everything at one time. Love her. Adrian drove me home since I dropped my vehicle off. Such a kind young man. We get half way to my home when I realized I forgot my garage door opener in my vehicle . He didn't mind at all taking me back to get it. Once my vehicle was completed Clovis had them to wash and vacuum my vehicle! Kudos to the ones who did as my vehicle looked brand NEW‍. Thank you ALL for what you do!!! Kimberly C.

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

I took my vehicle in recently for 60K tune up. I love the staff there! they are personable,…read moreknowledgeable and helpful. especially when you had a rough week. Paul Beukema, thank you for your compassion and helpful attitude. You really turned my week around and made my day. Thank you Park Place for treating us like family!

Don't come here to do oil change. They are now charging $270+tax for an oil change (as of…read more9/25/26). I have a coupon at Honda dealership for a $20 oil change w/free car wash, beat that Park Place Lexus! This is the most outrageous price gouge I have ever seen for a simple oil change. Never coming back to this place for service again they will rip you off!

I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

I took my car here for maintenance…read more The technician suggested a "multi-wheel alignment" and "cleaning the hybrid battery cooling intake filters." I looked up Toyota's official maintenance schedule and found that these two tasks were not required at my car's current mileage. My car didn't accumulate enough millage for these tasks. Of course I declined them. I would recommend that anyone who brings their car here for maintenance look at Toyota's official maintenance schedule first, so you don't have to pay for services too early.

I recently purchased a certified preowned vehicle from Sylvia Perez Hernandez with Sewell BMW of…read morePlano. It was a great experience. Sylvia listened to our needs, provided excellent customer service and she was fantastic to work with. I highly recommend Sylvia Perez Hernandez and Sewell BMW of Plano!

I bought my BMW 640i Gran Turismo from this dealership several years ago, and I've always received…read moreexcellent service. We recently came back to look at the new 2027 models, but unfortunately, they don't have any available yet. We took the opportunity to walk around and check out the current models, and it was a very nice visit. The staff were very friendly, knowledgeable, and informative. The dealership was clean and welcoming, and we really enjoyed our visit. We'll definitely be back when the 2027 models arrive!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

DO NOT BUY FROM HERE!…read more I purchased a BMW 530i from Enterprise Car Sales at 4434 W Plano Pkwy, Plano, TX, on November 11, 2023. Initially, I was promised by the sales manager, Mr. Blaek Combs, that the missing driver's side door lock would be fixed promptly. Despite numerous emails and phone calls, as of today, July 19, 2024, the issue remains unresolved. Mr. Combs no longer responds to my messages. I also contacted Enterprise's customer support, who recorded my complaint, but I have received no follow-up. I strongly advise against purchasing from this location due to their lack of accountability and poor customer service.

I bought my first car there in 2014 and purchased my 3rd last week after my car was claimed a total…read moreloss by my insurance. If ever in a fender bender, and you own a Hyundai, go see Juan, at the body shop at Huffines Hyundai plano! He takes care of everything, including that any parts that need to be replaced are replaced with manufactured parts. Other places will put refurbished parts because they are cheaper - for your insurance. The entire team is stellar! I highly recommend them for body work. Want or need a new car? Go see Andy. He is amazing!!! Walk you through the process - from the paperwork to familiarizing you with all the features in your vehicle before you drive off in your new vehicle.

On Friday my 2024 Tucson had an issue. I'd rev the engine up and the car would barely move. I…read moreguessed the transmission was slipping. Transmissions can be expensive problems so I'm so glad this will be handled while it's well under warranty. I limped home with it and scheduled their next available appointment, 7:30 am Monday. Monday morning, the car drives ok on the way there. The service guy said he wouldn't be able to look at it until *at least* Wednesday. (Umm, ok, why isnt Wednesday your next available service date then?) I asked for a loaner. None were available, but he said get a rental and Hyundai will reimburse you. Days later the service guy called and said they couldn't replicate the problem. Driving in Dallas traffic waiting for my car to have no power again wasn't a great solution, but it was their only one. I understand they can't fix what they can't find, but the answer is look more, not stop looking. I call Hyundai to get my reimbursement and they won't because the work wasn't done. I call the service guy to see how people have handled this in the past and he had no advice. I said if I knew this was a possibility, I definitely wouldn't have left it for the first 2 days while no one was doing anything with it, or I would have re-scheduled it when they had a free loaner available. Service guy said he couldn't schedule a loaner. How I would have handled it: 1. Advised me there was a possibility the rental wouldn't be reimbursed when I dropped it off. 2. Show empathy for my side of this. My car isn't fixed. I'm out some money and a lot of hassle. 3. Escalate the issue. 4. Offer a creative solution. "This is an unusual situation, so I really went to bat for you. We tried, but we can't do anything about the corporate reimbursement policy, however, we want to do something for you at the dealership. I asked my boss if I could offer you 4 free oil changes. Thats about what you spent on the rental. We value your business and I hope this shows that." Or something, anything... just convince me you care. I've bought 2 Hyundais in the last 6 months and owned 5 total. A "so-what" attitude and $411.75 for a car rental is what it took to stop that streak.