I actually went to look at the large Genesis SUV. I was impressed with the vehicle but I really wasn't looking to buy at the time. As I was leaving the parking lot my wife and I saw the Hyundai Calligraphy and it was a great looking SUV as well. We parked and as we were walking to the dealership front door we ran into Manny Rios who introduced himself as a Product Expert. My wife and I had a smaller SUV from a competitive brand that we had bought to fit in our 3rd garage door that was 2 years old and we also had a larger SUV from another competitive brand that we gave to our son. We have driven all the larger SUV brands in the last year with the exception of the Hyundai. We knew what we liked and were well versed on pricing and trade in values. Manny spent a lot of time with us and answered all our questions and then we took a test drive. We were impressed! The Calligraphy was incredible! After the drive Manny and I reviewed all details such as pricing, incentives and service. I was a V.P. of sales for 30 years with some of the larger companies in the US. I was extremely impressed with the job Manny did. We bought the Calligraphy. Larry Lamarre read more

On Friday my 2024 Tucson had an issue. I'd rev the engine up and the car would barely move. I guessed the transmission was slipping. Transmissions can be expensive problems so I'm so glad this will be handled while it's well under warranty. I limped home with it and scheduled their next available appointment, 7:30 am Monday. Monday morning, the car drives ok on the way there. The service guy said he wouldn't be able to look at it until *at least* Wednesday. (Umm, ok, why isnt Wednesday your next available service date then?) I asked for a loaner. None were available, but he said get a rental and Hyundai will reimburse you. Days later the service guy called and said they couldn't replicate the problem. Driving in Dallas traffic waiting for my car to have no power again wasn't a great solution, but it was their only one. I understand they can't fix what they can't find, but the answer is look more, not stop looking. I call Hyundai to get my reimbursement and they won't because the work wasn't done. I call the service guy to see how people have handled this in the past and he had no advice. I said if I knew this was a possibility, I definitely wouldn't have left it for the first 2 days while no one was doing anything with it, or I would have re-scheduled it when they had a free loaner available. Service guy said he couldn't schedule a loaner. How I would have handled it: 1. Advised me there was a possibility the rental wouldn't be reimbursed when I dropped it off. 2. Show empathy for my side of this. My car isn't fixed. I'm out some money and a lot of hassle. 3. Escalate the issue. 4. Offer a creative solution. "This is an unusual situation, so I really went to bat for you. We tried, but we can't do anything about the corporate reimbursement policy, however, we want to do something for you at the dealership. I asked my boss if I could offer you 4 free oil changes. Thats about what you spent on the rental. We value your business and I hope this shows that." Or something, anything... just convince me you care. I've bought 2 Hyundais in the last 6 months and owned 5 total. A "so-what" attitude and $411.75 for a car rental is what it took to stop that streak. read more

Made an appointment online for recall service on my 2017 Hyundai Tucson, was met by Sean Richards who stated they didn't have the part to complete the recall, but he would order it to arrive the following Tuesday. I call the following Tuesday, as instructed, only to be informed by Sean he didn't order the part and had no recollection of me being there the week prior, so I needed to make another appointment online. How in the world are you running a business this dysfunctional and unprofessional? I will not be making another appointment at this dealership. read more

I'm sitting here in the service department waiting for a car that was promised some time ago. Normally they're a lot quicker when you have an appointment, but for some reason this one took all day. For this reason, I can't recommend Hyundai service at this location at this time read more

Not a good place to take your car. Ever. Recommended filters when not needed, charge nearly 250 for basic diagnostics. Nothing good here - it's a shame. I used to really like this family dealership. read more

Had to stop by to see if I could have my fob reset it wasn't working. I didn't think it was the battery only because I'd replaced a few months back. This was my first time revisiting this Huffines Hyundai Dealership since the renovation was completed and it looked much more spacious compared to what it used to look like. It was also very crowded. I went up to a window I didn't know what window was what so I stopped at the first one that was in my view. I said, Hi Good morning as I walked up with a bubbly smile. The younger female looked at me as if I had three noses lol. I greeted her again this time a tad bit louder. She was like, Oh Hi good morning. I wanted to know where would I go to get my car remote reset? Her words were, We don't do anything without an appointment. Now I realize she was the check out person at that point and I didn't wanna go back and forth cause that wasn't my question. I then asked, If I needed parts where'd I need to go to? She pointed at the gentleman sitting down at the desk. He was friendly, gave me my price quotes on the items that I need and I walked over to the Service Desk's side. As I was heading towards the desks a very nice man with a shirt and tie saw me and was eager to assist me. I believe his name was Ken Winston (General Manager). He asked me a few questions and I was really impressed that he genuinely wanted to know more about the overall experience I'd had from a service person that said, He'd call me back but of course He never did. Ken did express his concerns and apologized on the behalf of the service person who didn't reach back out to me. Ken walked with me and introduced me to a young Gent whose last name was Moose. He was helpful, told me there was a THREE HOUR WAIT for me if I chose to stay. I asked the cost for a reset? It was $200 dollars I couldn't believe that. Then I decided to make an appointment for Friday. As I walked to my car, went to unlock my door with the key. I decided to go back inside to the Service person one more time. I said, For Kicks and Giggles I'd like to see if I can change my battery to my car remote. We walked over to the Parts desk they offered me a free battery which was nice but I'd already had my own brand new battery so we tried getting it out of the safety packaging which was crazy sealed . It wasn't just child protected it was adult proof also sheeesh lol. Once we put the new battery in my car remote. We walked towards the door to exit and We hear a beeping sound and it was my car honking at me lmao. I'm glad I went with my first mind to recheck the battery. I was almost about to spend $200 plus dollars and 2-3 gruesome hours for a service I surely didn't need and couldn't afford. I will be back to purchase my parts though. Overall my experience was pleasant. read more

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My wife bought a Hyundai a year ago. The warranty includes 4 service center visits, but all they do is rotate your tires and change the oil. (Who knows the quality of the oil, either) The truth is you can get Discount Tire to rotate your tires for free and the quality of the tire that Hyundai of Plano puts on your car is not the highest quality tire. The Discount tire showed me why the last time I went in to get a screw removed., Just went to the dealership for the Warranty oil change. The dealership said 60-90 minutes and then called my wife about an hour in the time and said "It is ready." We went over to collect the car and NOPE it wasn't ready. Now she has to wait another hour. That was AFTER we scheduled the work. Shoddy customer service, to say the least. Hyundai will try to sell you an extended warranty or find something on the car they can charge you for. Frankly, it is a car dealer racket to get you to use them for service. The car will continue to blink maintenance required until you visit the Dealership, too. (Of course, I'm sure there is a way to disable this yourself, but it is annoying nonetheless.) The truth it, that Hyundai wants to own you as far as your car is concerned. They track you, they monitor you, they remind you, and they want to sell you additional service warranties, subscriptions or some other add-ons. The Discount tire told me, for instance, that the dealership puts on wheel locks, which are not a part of the original car from Hyundai, but they do it to charge you another $200 for the car, when the locks are only $25 if you want to put them on yourself. https://www.walmart.com/ip/4-PAK-WHL-LOK-SET-14X1-5/155880021?wmlspartner=wlpa&selectedSellerId=0 Do you have a choice on the locks, NOPE. It is just another way to "personalize" your car for you. When we bought the car the dealership put a full-court-press on to get me to buy an extended warranty. That is where the dealership really makes their money. When you try to claim on it, they'll say oh that isn't covered under your warranty, too. Just don't buy it. When I told them no, they just kept telling me "how stupid" I was for not buying it. Read this: https://money.stackexchange.com/questions/110152/what-level-of-commission-do-sellers-of-extended-auto-warranties-get They get 40-80% markup on the warranty. Yeah, not worth it. Overall, this dealership just doesn't rate my future business, but then very few of them do. read more

Robert is amazing to work with. He was professional, patient, and genuinely went above and beyond to help me. Rico, the technician, also did an outstanding job he not only fixed the issue, but even found and resolved a tedious problem. read more

I purchased a brand new car two months ago. It has only worked fully for about two weeks out of that time. It has been taken into the shop 6 times. Hyundai is refusing to buy back to car or offer any sort of compensation for the matter. I have been extremely patient. Though the service manager and sales men have been very helpful, ultimately, Hyundai produces bad cars and doesn't care if their customers have to deal with it. read more

Was here to do an inspection, quick and easy I was in and out within a day. Customer service is top notch, highly recommended! read more

My new GV70 only has 6K miles on it and my dash went blank. My app showed 3 new diagnostics codes, so I called Gen of Plano service dept. I left a message with Mr. Nguyen and called again the next day, since he had not returned my call. Mr. Nguyen informed me that I could bring it in, and it would sit for 10 days until they could run diagnostics!? Not fix it, just plug it in and run diag. I already looked up the diag. codes and realized it was a recall. No one from the dealer had notified me at all. Mr. Nguyen was very indifferent, I guess my problem was an inconvenience to him. I then call Genesis of Mesquite. they told me to come in immediately; they ran diagnostics and fixed the recall while I waited. They even washed my car. Top to bottom great experience @ Mesquite, shout out to Clay and Jason in service! Plano, you have lost my business forever. I even told my friend who bought a Genesis from you and a coworker looking at a GV80 about this. Plano you have a real service issue. If Mr. Huffines was aware of this, I bet he would be upset... read more

Scheduled service several weeks in advance. My request included fixing 2 recalls, 30K service, state inspection and interior detail. When I arrived they told me they didn't have any loaner cars and asked if I could come back in a week. My answer was no. Maybe that pissed them off. They had my car for 16 days. They admitted to losing the cover for my data port, so there is now a whole in my console. They told me they would replace it, said it would arrive in a couple days and then went dark. 2 vms and an email sent to service agent not returned. Called service manager, who was busy with another client. I was told he would call me back right away. That was a week ago. Now I'm trying to figure out the part number, do I can buy it from another dealership. The interior detail was horrible. Instrument panel looked like it had been cleaned with a dirty mop. Didn't bother to clean glove box or console drawer. paid $99 for a job the car wash does for $20. And they do a way better job. I will never visit this dealership again and can say without hesitation they are not fit to serve luxury car clients. read more

Do not trust huffines body shop, I got my truck back it's been a while and when I went to change the cabin air filter this is what I find. I guess this explains the reason my lights are flickering going down the road. when I contacted my sales lady she said she would call me back that's been two months , just a fair warning to anyone that goes there I actually had slivers of glass come out of the ac vent. read more

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I've bought two cars from here in the last 3 years. Great service every time especially from Harold! read more

Huffines Hyundai Plano - Palisade - Car Dealers Near Me - Plano, Texas

Had an oil change go wrong at the Kwik Kar on Fitzhugh & needed a new engine. I had my car serviced at Huffines & I couldn't be happier. They were diligent & worked well with my insurance representative to make sure everything was being handled correctly and limit the amount of money I'd have to spend out of pocket. I recently took my car in for its first oil change since the fiasco & Omar, once again, provided phenomenal service. I was able to also get my state inspection & a software update during the appointment - all for just $90! I will only be taking my car to Huffines moving forward & suggest you do the same! :) read more

Got the car that I wanted, everyone was great to deal with. I get that they really do want you to be satisfied with your purchase and experience. Special shout out to Andy So and sales manager Ammar. read more

This review is for Phillip A. Service Advisor. I had excellent experience going thru him to get advice and having him take care of my car issues and service. He is very knowledgeable, polite, and professional. read more

"Worst Experience at This Service Center! AVOID! I scheduled an online service appointment for my GV80, and they confirmed they'd handle an open recall along with the service. Here's how the day went: 11:30 AM: Checked in. 1:45 PM: Still no updates. Went to the advisor's desk--only to find them laughing on a personal call, ignoring me as I waited. After finally acknowledging me, the advisor casually said, "Your oil change is done, we'll send an update." No proactive communication--I had to ask for a status update myself! Then, they said they were "working on the recall." Waited until 3:30 PM--still no updates. Went back to the desk, only to face the same unprofessional behavior. Finally, the advisor admitted, "We couldn't do the recall. Sorry." Shocking! I wasted half a day just for an oil change--no lunch, no courtesy, no accountability. read more

They are absolutely amazing The salesman Jonathan Cruz was top shelf service couldn't have been treated better if I was a millionaire The deals they are making are awesome finance is ready to go everybody it's just so nice there Love my new car ! Go buy new 2025. read more

**DO NOT SEVICE YOUR VEICHLE HERE** **ROOSEVELT MAY MANAGES THE WORST DEALERSHIP IN DFW** I am writing this review to simply warn and hopefully deter Hyundai owners from getting their vehicle serviced here. I truly feel as if I am "Gods Work" by creating this review simply to save people from going here and experiencing there horrible service and the horrible experience in general. I made the unfortunate decision of getting my vehicle inspected for maintenance and choosing this dealership to work on my car. I had specifically told the office desk lady I did not want the car washed due to its OEM matte paint which is very delicate and thin. Hyaundai sells other matte paint vehicles so it is beyond common since to not a car with this paint through the car wash anyways. To my suprize when having the keys handed back to me and going back to my veichle it was apparent that it had been washed and it looked horrible. Wet spots were all along the veichle but the worst part were the multiple scratches left on the car.....Not to mention my car had been previously detailed the day before and did not need a wash... The moral of the story is this dealership is filled with ignorant, low iq and rude employees, Managers included. I would re consider coming here if you need your veihcle serviced. -- I would also like to include.. Roosevelt, you are such a disgrace.. Your management skills are what give dealerships such a horrible rep and I could only imagine how great it must feel to have one of the worst rated dealerships within the county. read more

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Today was my first experience with Huffines Hyundai Plano. My impression of dealerships and service departments has been permanently altered for the better. A new bar for exceptional service has been set. My car was having headlight issues and they were covered under technical service bulletins. My Advisor, Phillip, had actually researched this and was fully aware of the situation and even had all warranty and background information ready at our first meeting. Totally prepared. He went over the options and we proceeded. I was expecting to have to have the parts ordered and then come back. They actually were able to fix it on the spot. I am extremely impressed with the friendliness of the many people I met today. I mistakenly went to the Chevy service area. A young man was leaving the bay but turned around to let me know this was the Chevy area and the Hyundai Service Department was the next building over. He even described what the entrance looked like. Next, I met with Phillip who was completely prepared for my appointment and got right to work. I met Scott in the Parts Department as I also wanted to buy some new mats. Then, I met Dennis who was helping Phillip out as Phillip was on the phone. Amazing! The Service Managers work as a team and help each other out. In every encounter I had with Huffines personnel, I was warmly treated and felt very appreciated as a customer. Huffines Hyundai Plano defines exceptional. Thank you all for such a wonderful experience today. NOTE: The entrance is on Coit Rd. read more

Huffines Hyundai Plano - Front of Dealership - Car Dealers Near Me - Plano, Texas

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Fantastic car buying experience with Lamar and Dersim. Never felt pressured and Dersim was very informative and helpful every step of the way. Honest and fair pricing, no haggle. Would definitely return in the future. read more

Just bought the new GV80 Prestige. The fact that inventory is at a minimum, it's now a way of life, meaning you cannot negotiate price anymore. The vehicle and warranty is incredible. Walked in after making appointment online. Met Tom Chu. Told him we were looking for the GV80 Prestige and he showed us what was available. Took a quick spin, went to his office and bought it. Christy in finance was awesome. The whole thing took an hour. The place is being renovated. Would've been nice to tour the service area and meet the manager given what we spent. I guess the timing was off. We'll see how good the service is as we need it. Overall, simple, friendly, convenient. Tom was extremely knowledgeable and never once tried to "sell." Thanks Huffines! read more

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Update #2 I received a call from Dan Garza at Huffines Hyundai Plano and he explained they are rebuilding a better team. I will say he was apologetic and attempted to work with me. I have moved on but they are convient to where my Spa is located and easy to get to for my services so I may consider using them for services. I understand giving people a second chance when they do the work to rectify the wrongs. Thank you for reaching out to me Mr. Garza and showing me that customer service is still alive. I do love this 2024 Hyundai Kona SEL though lol read more

Bad experience went in for 3 services I needed done advisor had added on 3 more I never ask for never explain to me what was going on came at the end to sign for service I notice the other services that were added on had a smart mouth so I had to let him know a couple of things I'm paying for services I didn't ask for and I shouldn't have to pay for I'm still paying because he was talking about a payment plan change two filters and completemently maintance is not 600$ and I believe my car care plan or powertrain warrenty cover that not happy at all advisors need to make sure you know what's going on with your car and done add extra stuff on you didn't ask for!!! read more

I have owned 5 Huffines Hyundai vehicles and always received excellent service until this last time. I had a 9:45 oil change appointment. At ll:45 I left without my car even taken into the bay. My agent lied to me at 11:00 and said my car was in the bay abd would be ready within the next 15 minutes. I never got the oil changed just lies. The agent assured me the manager would call but he or she never did. I probably will not go back. Being deliberately lied to is beyond my tolarence read more

Kona: After getting vehicle into garage I could see more defects, other than what I found on the lot. There appear to be glove prints in the paint, the back upper part has scratches in it, not smoothe like the other paint. And today I found a big smudge in the paint on the hood. This vehicle should not have been sold as new. And there was red within the green on the front of the hood, they tried to repair it, but you can see the striations, which make it look worse. I haven't bought a vehicle in over 20 years, and this proves why. Afraid to let them touch it now, for fear they will make it look worse. And it hasn't been in the rain, and I don't drive it daily. I even parked away from people in a lot, but you know how they seek new vehicles out and park right next to them. Lord, I'm exhaling! UPDATE: I just checked the year of my tires, 3823, meaning 38th week of 2023. Since the date faced inward, I got down and took photos of the inside of the tires. Based on the pics, there is tire wear. NOT NEW!! And my vehicle has not been driven in any inclement weather. Lord I may not witness it, but I know you'll handle it. read more

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The new management there really takes ownership when there are any valid customer issues. They wenr above and beyond. Mr Kent the GM is very involved and takes all customer feedback seriously and resolves for customer experience immediately. Drew rhe service manager was the same. Mr. John Tang as usual every time greets you with a big smile and ks very genuine. I will definitely come here when thar new g80 gmor gv80 concept is a reality. Inspection was sone complimentary to make sure care is good. Received quick responses. They went above and beyond and will have my business ans will reommend friends and family to come. read more

Andy was the best car salesman!! Very knowledgeable about the palisade and overall just a pleasant person to work with. Will refer him to anyone looking to buy ! read more

UPDATE: Was 2 stars, NOW 5 stars, here's why; Kyle Rust just called and explained why they are backed up on providing loaner cars. And offered me one! Awesome response!! Can't thank him AND Huffines enough. Very impressed with the service now. Communication is the MOST important part of these types of transactions, because we don't know what's going on on when it will happen. Thanks again to Kyle! Brought the Tucson in because the engine is idling rough and sputtering when accelerating. James said it would take 2 to 4 days before they could get back to me on what might be the problem. I asked for a loaner and he said there were 40 people waiting for loaners. I call BS on that. HUFFINES, if you cant look at a car for diagnostics same day, provide a loaner. Customer service? So far, not so good. Do better. read more

My family and I have purchased 3 Hyundais from this location and the sales staff is polite explain everything in detail and are top notch The service department is also first class, (although everything currently under construction to expand service dept and to create the genesis buildings ) The service folks are also very kind, helpful and go above and beyond. (Special shout out to Luke, he's my man for 2 years now after Nate left) Keep up the good work read more

I have had very good personal experiences with the sales and service and finance people at Huffines over the years. I have purchased and leased several vehicles from Huffines and will continue to do so (until it is no longer warranted). I just upgraded from a 2022 to a 2024 with no negative comments needed! read more

I have not received my payment from Huffiness Hyundai Plano, Texas. My name is Klaus D. Caldwell. I can be reached at (714) 824-3206. I am willing to pick up the check at. Huffiness Hyundai in Plano, Texas. read more

We were in the market to finally upgrade to a family car (well an SUV to carry our dogs across country) and after checking out Toyota Rav4 and Honda Passport we decided to check out the 2021 Santa Fe as we heard great things about them and their excellent factory warranty. The first time I went I worked with Shawn in sales and he was super easy to talk to. My partner wasn't with me so I didn't want to sign the paperwork or pull the trigger so I came back again another day with my partner in tow and got to work with Pio. Pio was super easy to do business with and made the purchasing experience a breeze. He explained all the details to us about the suv and the dealership and made sure to follow up to ensure if we had any additional questions after we left. Most people hate dealing with the finance department but dealing with them was a breeze as well and I have no regrets getting my tire and warranty coverage from them. Overall I had a really enjoyable car buying experience from there and look forward to building a relationship with them going forward as they service SUV. read more

Kudos to the management at this dealership. I had an issue with someone in the service department and Drew reached out to me as soon as he heard of it and made things right. That's the sign of a great dealership! read more

I have bought and own a number of carThe exerienceatHufines Hyundai was excellent The salesperson was very knowledgable Thrdealership has a great culture filled with people that truly want to help read more

I came to buy a pre-owned car and had a truly incredible experience. My dad and I were immediately greeted and helped. We had Doug, and he was kind and genuine. He did not rush us whatsoever. He not only helped us find the best interest rate but walked us through the entire process and ensured we got an amazing car for a very competitive price. I had a terrible experience at a different dealership in the area, and I'm immensely glad it brought me to Huffines! If you need a car, come to Huffines and ask for Doug!!! read more

They claimed this isn't the way they operated... again. I booked an appointment to get a diagnostic run on my car. I dropped the car off at 7am and got a ride back home. I waited to hear something about my car until around 3pm. I called the service provider, Alfred, who then told me there's a 24 - 48 hour wait for diagnostics. I asked why there wasn't any warning about that before I dropped my car off or when I made the appointment. Alfred didn't have an answer. I called the service manager. He said this isn't the way they usually operate. He said Alfred was supposed to call me a day or 2 before my appointment to let me know about the wait. He apologized. I asked why Huffines Hyundai keeps screwing me over when "this isn't how we do things", and the service manager apologized for the state of the economy. Just avoid dealing with these people. They'll keep screwing you over and providing horrible customer service while telling you that providing horrible service isn't the way they do things and how it's highly irregular. Trust me... treating customers bad is how they do things. Also.. The owner that responded to my previous post avoided answering my follow up phone calls after his post. He did leave me a voicemail telling how they usually excel at customer service and just happened to drop the ball with me per his response. In the end, I gave them another chance, and they continue to drop the ball. It's not a rare occurrence. It IS the way they do things. Don't buy a Hyundai and don't get any other car from these people. read more

Huffines Hyundai Plano - Car Dealers Near Me - Plano, Texas

Huffines Hyundai in Plano , Service Manager, called me and addressed all my concerns. I am very grateful and look forward to continuing service at Huffines Hyundai as they have always taken good care of me in the past. Thank you, Drew Jacobson. read more

I Brought my Hyundai bc it was having problems with the hazard lights. James said it would take about 5 days to tell me what might be the problem with the car my car. after WAITING FOR ALMOST 2 WEEKS I had to be begging for updates with my car and they didn't tell me that it would take 2 months for a piece of car that they needed. now I have been stuck with no loaner. prices for fixings my car are already ridiculous and no updates also a little thing SHOULDN'T TAKE 2 MONTHS TO FIX. read more