Will was our guy! He was our first salesman... He's now sales manager (shows how long we've gone to Don Herring!) and STILL gives us and anyone we send there the best deal ever! Took my friend here for their first brand new car and they treated him like family! Sydney was definitely amazing! Go there! Ask for her! I think she's the prodigy! Do not hesitate to go here for a new car! They will treat you like family. Really! Ask for Syd! She's got you! read more

Easy and smooth process. Took care of my transmission fluid change service, at a great price coming from a dealership compared to other Quote i received. Kevin was great to deal with, kind and took care of me with a ride to work an back when ready with Blas. Blas was very personable. Other staff were nice and not pushy. read more

Don Herring Mitsubishi dealership and staff are the best of the best! The most welcoming experience that I have ever had, from being greeted in the parking lot by Warren, to being helped along the way with Daniel. They have definitely got a customer for life from my family! read more

as for Service everything went well with Evan. We recently had the pleasure of working with Evan at Mitsubishi, and I have to say, he went above and beyond in every aspect of our experience. Not only is he extremely knowledgeable and professional, but he's also incredibly personable, making the entire process smooth and enjoyable. In all my years coming to Mitsubishi, this has been the best service I've ever received--hands down. Evan truly stands out as one of the best in the business. Thank you, Evan, for the exceptional service! 10/10, highly recommend! read more

Loved the personalized service and love my new Outlander. Everyone was helpful and worked with me to get a deal we were both comfortable with. read more

Don't get service done here. I've worked in service centers at dealerships before, I know they try to get you to buy the addons but they literally tried to say stuff was wrong with my car to get me to spend more money. Took it somewhere else- NOTHING WRONG! Also to be quoted something on the phone and get told something different in person is very upsetting. There are plenty of other honest service centers to patronize. read more

I had the pleasure of working with Kaleb and Shane at Don Herring, Plano Mitsubishi. They were fantastic and provided a no pressure experience!! I highly recommend them to anyone in the market for a new vehicle. read more

Don Herring Plano - Car Dealers Near Me - Plano, Texas

***BAIT AND SWITCH*** This is the conversation with the internet sales manager, however, when I went into the dealership, I was told that the $4500 promotion did not apply to the particular car I wanted. I shared these pictures, they discussed with the internet sales manager, returned my phone and said "nope, not on that car." The manager on duty didn't even have the balls to come and tell us himself. I have owned 2 Mitsubishi's in 8 years, both from Don Herring. Not only did they lose a sale today, they lost a long time customer! read more

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Easiest buying experience I've had (and this was in a hard-to-find market and model). Michael got me the exact trim and package within a few days, kept me posted, and trailered it all the way to Albuquerque. When other dealers couldn't do it, pushed me into inferior vehicles, or kept me guessing, these guys went above and beyond without playing games. read more

These guys were very helpful when I bought a used car. I've had problems in the past with shady car dealerships so it was refreshing to find a car dealership that were honest and had integrity. They were able to answer any questions I had and explain any financial charges which some other car dealerships in the area seems to have difficulty explaining. I will definitely come back here for my next car, I can't say that about any other car dealership so far. read more

Update 6/5/2021: After I posted my review I got a call from someone claiming to be a managing partner at the dealership. I told him that what upset me the most was the service agents comment to me after I said I have bought 3 brand new cars here in the last 3 years and I won't be coming back and the service agent replied "oh well". The "managing partner" told me that was unacceptable and that my situation would be taken care of at no charge to me. Well, here we are a week later and the $517.54 charge is still on my card. And I am pretty sure they removed this review from their page as I had to find it another way to update it. Sad to see how far downhill this dealership has gone. 5/29/2021 All I can say at this point is - wow. I bought a brand new Outlander in 2016. I was hit and it was totaled in 2019, and I liked it so much I came back and bought a 2019 version of the same car. A year later, I totaled that one and came back and bought the 2020 version. Imagine my surprise, a year later I find out I don't have a spare tire. A loaded car without a spare tire. No jack. No lug nut remover. And did anyone bother to tell me? Of course not! So now it is costing me nearly $1000 to order and then have the tire installed. Oh - and it could be a year before I get it. Why on earth would they 1) not include a spare and 2) not tell you that you aren't getting a spare and 3) not have them available when you find out you don't have a spare and figure it's kind of important to get one. I won't make the same mistake again - and I won't be coming back to a place I was loyal to for 3 major purchases because it clearly doesn't go both ways. read more

We had a great experience with this dealer. We are far from easy both in expectations and financing. We gave them a firm need and timeline and they delivered with four minutes to spare. I think this was due to Allan our sales guru! He was able to hear our needs and find a car that fit our family. Not every car fits every family, Allan knew this and helped us find the perfect vehicle. Thank you Allan read more

Don Herring Plano - Car Dealers Near Me - Plano, Texas

Do not shop here! I'm currently in the process of getting lawyer. I was told I was sold an SEL model outlander sport and now I'm getting paperwork that says model SE. My down payment was stolen. They will say they are adding on all these bi used for FREE but they are not. I was sold a 2022 sport outlander that was supposed to be priced 27k, I received my finance bills that shows 34k. They picked the WORST finance company instead of capital one or my credit union. Currently filing paperwork to have them audited for fraud. Once I'm done paying this ugly and low model car, it will be almost 52k. Biggest and worst scam. They also are racist and will give black patrons the worst finance options! better off going to get a lemon from a car auction read more

I love Don Herring they were able to put me and my husbamd in a new mirage. Thank you guys really do appreciate it. read more

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Caleb and Shane accomplished the impossible. Brand new car for a used car price and 12 miles on the thing when I pulled my brand new Mitsubishi outlander sport out of the parking lot. When everyone else said no, Don herring said hell yea. read more

5 years because they have very good customer service. I bought my outlander here, it's a great vehicle, and I always bring it back when it's time to do it's service. Tim was very helpful today, he went above and beyond to help me fix my tire pressure system with my current warranty. Thank you, Tim! read more

Thank you for making my car purchase so easy. Everyone I had contact with was so upbeat, friendly and helpful. Courtney is an awesome person. I felt like I have known her all my life. The Sales Manager that handled my sale was the best. Courtney took me on the tour of the departments I may need in the future. Everyone was so nice. The finance process was smooth and Jesse made sure I knew my car from top to bottom before I pulled off. Thank you everyone for making my experience at Don Herring stellar. read more

The last time I checked I didn't see Mitsubishi's flying off the lot like other brands. You figure they would take this into consideration when they deal with customers. I stopped by early in the morning when they opened. Was never approached or offered help. I figured they didn't have many salespeople available at 9am so I didn't take it to heart. I picked a vehicle I wanted for my wife and decided to come back that evening with my wife. Returned at 7pm to find three salesman standing by the front door. Not one approached us even though we made eye contact with two. One was sagging his pants to his ankles so maybe it was a blessing in disguise. The least you can do is appear profesional in public. My favorite part was how one of those guys was driving show cars around the parking lot like an idiot. Unsafe for customers walking around and im sure future owners of those cars don't want their cars torn up before they own them. Needless to say we skipped Mitsubishi and went with another dealer and brand that wanted our business. Take my advice go elsewhere!! read more

Let me sing some praises. Benny and his team in the service bay are phenomenal. I followed him from when he worked for Kia in Mesquite. He was so great there that I followed him when he moved to DH Mitsubishi. They service my Kia Optima, they are fair on prices and I 100% would recommend people going to this team for full transparency and honesty with their car. Ive never once felt like I'm being talked over or that they are tacking on extra fees or selling me things I don't need. From new tires, to oil changes, realigning my front end. They are the best, hands down. read more

I recently purchased a car with Don herring Plano, I'm kind of not happy and disappointed customer due too very poor customer service, I will not mention the name of the sale and financial person but both of them were absolutely very rude(to me). Mitsubishi is a good car but there are some unprofessional people running this car dealership, I'll be surprise if they are in a good business. It's my second Mitsubishi and I'm done. read more

I needed to get my a/c looked at. They looked at it and told me my condenser fan was not working. They said it would cost 400 for the fan and 200 for the labor. It cost 100 just to look at the car (which was ok with me.) I found the fan on ebay for 75 dollars (including shipping) brand new. In fact, I tried to find the most expensive fan I could for my car and it never was above 275. I installed it myself. It was a hassle for me, but worth it. There's a difference between making a profit and ripping people off. These guys tried to rip me off, big time. I'll never go there again. You shouldn't either. read more

Well, I must say being a woman there is stigma that you are more likely to be " taken advantage of" in the car industry. That car dealerships only car about $, and the salesmen are only in it for money, and that once you drive off it's good riddance. blah blah blah. Not only did they find me the perfect car, The whole time they were 100% honest with me. William, who I highly recommend over all as your go to car salesman, didn't care about just selling a car, he took the time to specifically ask what my needs were. He also sat down and financially helped write out my budget plan to set the ideal payment for my car. never once did I feel like I was being taken advantage, nor did I feel obligated or pushed over to sign any papers. Beyond satisfied read more

If you are in the market for a vehicle, stop by and see Jason. I found him to be a straight shooter. He knows the vehicles and will work with you to meet your needs. I bought an 06 Mits, last month. Solid vehicle (it was a best bet in Edmunds.com). Anyway, he made it painless - well as painless as it can be when buying a vehicle. read more

If it is something I don't like to do, is car shop. I had been to a lot places in my search for a second car. So I was not just going to take any deal put in front of me. I went to Don Herring a few weeks ago to look at a used Acura. The sales person was very helpful to start out. Some of the pricing seemed kind of high for the type of car we were looking for. But, I rolled with the punches because we got to talking about new cars and the warranty was great. Now, in my mind I knew they wanted a large down payment which I had but I was trying to save as much money as possible. The sales person said that they could take my old PT Cruiser in for $3500.00 for a air quality trade in because it was a older car. At the time that sound like a good deal because the sale person said that we could use that as a down payment. Which that was great. So the sales person said that he was going to do a SOFT CREDIT check. Which I figured it was like Credit Karma. He runs off like most sales people do to talk to the sharks in the back. He comes back after 10 mins with this paper with some figures. I took a look at it and was taken aback with the down payment and the price of the car. What really set me off was the fact of the $3500.00 was subtracted from the Car Price instead of using it as the Down Payment like he said. At this point I was pretty ticked off and I was not in the mood for arguing and negotiating. So I just got up and left. But, what made me more mad was the next day I get an alert that they ran a Hard Inquiry on my credit which really set me off. The only saving grace from going back up there and lighting them up was I found a Honda CR-V In great shape and a good price. So never again will I deal with Don Herring on any level. That was a big waste of my time. read more

Don Herring Plano - Car Dealers Near Me - Plano, Texas

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I bought a new outlander saturday, Richard i'm thinking was a manager was very friendly he had salesman Jimmy help me out , i got there late like 6pm and had to get back to my home town, they got me on the road within an hour which i think is awesome because every time i have bought a car they have me sitting there all darn day, I highly recommend this dealership, can't say much about suv yet cause i haven't driven it enough yet read more

Mitsubishi has a great customer service, but they are working a tire racket. How are tires to the smallest car more than tires for our Explorer? They put an obscure size on them and charge $150 a piece, and they are only available only at the dealership. Awesome, I need two. I will say that Justin in sales is amazing and helpful. If you buy a car here, call Justin read more

Just want to say that the radio and TV ads are all lies...they say if you have a job and make 400$ a week you will be guaranteed approval for a vehicle...I make 1000$ a week and was denied....so the ads are all lies!!!!!!!!!! read more

I bought a Mitsubishi outlander 2017 that had hail damage. The prices were cut by 50% but they promised to repair broken windshield. Actually one of their salesperson OJ told me someone will be coming by my city to replace it the following week. Trouble began when I called to find out when the supposed glass will be fixed. They were asking if the glass was broken in the first place. I guess they blacklisted my number coz no one picks it anymore. I used a different line and reached someone named Richard who told me "we do not make glass so you will have to wait we call you" it's two weeks now and the cracks are worsening. A car that has less 300 miles (most gotten from driving to dealer) is undrivable! I would give a Zero if that was possible read more

If you need to buy a vehicle, ask for Charles. He is a sales veteran, has a great sense of integrity, and will work hard to earn your business. read more

I contacted the dealership asking for info on a certain vehicle. I was told to apply for financing which I did.I was told I was preapproved I had a unique situation in which I wanted to trade in a car that I owed money on. I asked if I was able to do that. I told them how much I owed. I asked what a down payment would look like. They said what I felt comfortable putting down. I had to tow my car to the dealership so I wanted to make sure I would be able to trade it in and walk away with a new car the same day. Almost 5 hours later, I had to tow my car back home and did not end up purchasing anything. They said I would be approved with a huge down payment. I could not make that. Then they said if I got a co-signer. I got one. Then they said it would have to be solely in their name. Um... no. I verified that this would not happen before I made the trip from Lewisville to Plano. They wasted an entire day for me. read more

Wouldn't reccomend ever buying a vehicle from here two days after taking the brand new car with zero miles on it come to find out we have a nail in the tire but it isn't covered by there warranty. Now are receiving tickets in the mail from the toll tag attached to the plates on the vehicle we traded in to get the new car. Fun times dont recommend anyone ever shopping here. read more

Juan used to be my homie here but I think he is no longer there...he sold me my last 2 cars! And my mother a car as well for an excellent deal! We have been with Don Herring for years. I am a fan of the way Mitsubishi vehicles drive. It really depends on who you work with here. For maintenance I recommend JT as he's always there (especially on weekends) and will make sure your oil changes and what not are taken care of. I'm usually in and out of there and they also have a courtesy van and a waiting room with good magazines! read more

I really appreciated Brooks Yemane for helping us with our new 2018 Outlander SEL . We visited a few different Mitsubishi dealerships in the area and Brooks was the only salesman that really took the time to show us the features and differences between the models and help us make the best decision for our family. Biruk and Alex in finance were very helpful as well and we were able to get a great deal! I highly recommend this dealership for the excellent buying experience! read more

I heard about the credit amnesty event on the radio, so went in and talked to Orlando Chavez. He was very polite and helpful, and quickly got me set up with a new Mitsubishi Mirage G4. I wholeheartedly recommend that if you need a car, you head to Don Herring Mitsubishi and talk to Orlando. read more

So the Sales experience was soso, 3 star not great, not bad. Nothing stands out, back and forth on a new car w/ trade-in and 4K down.. spent 7+ hours and got it done before EOD. Services: Ask for JT and JT only, he is the man. He will thrown in discount or 10% off like he didn't care. And he will recommend what needs to be done and not "forcing" or threating you to do it ( like if you don't do it , you car may breakdown in the middle of the road to kill you). I been here since 2008 with my Galant and now Outlander, altho it's not the cheapest place to do maintenance but at least its' a place I can trust. read more

I would give zero stars if I could. I was contacted by an employee trying to get me to come in and finance a car, I told her my criteria and what I could afford and she sent me 10 photos of the cars I could qualify for. I was PROMISED zero down payment because they had so many rebates from unsold vehicles and that they could get me in one of those 10 cars they sent me photos of THAT DAY. I was skeptical but the employee ASSURED me they could make it happen so I wanted to finance a 2014 outlander that had 67,000 miles that they priced around 13,500. The woman convinced me and my husband to come to the dealership and we were excited and had heard all the radio commercials and thought this was the dealership that could get us in a car we liked. WRONG. We get there and it was all a lie. They basically told us the only car they could put us in was some little shitty roller skate mirage car but they wanted 4 GRAND down. They completely FLAT OUT LIE. and say ANYTHING to get you in there and then they try to screw you and scam you. We were so disappointed and felt so mislead. DO NOT GO THERE. read more

Everyone was super friendly! They found a way to get me the car I wanted within my budget, they had recommendations for contracts and packages but didn't push it if I declined them, and my salesman Jacob was very nice and patient in answering all of my questions and helping me find the car that was right for me. Definitely going to recommend them to anyone I know looking for a car! read more

Brought a car and referred two clients who brought a car too. Needless to say no one from the dealership bothered about paying referral even though their salesman said we would get paid. Went upto their head office but no one cared to give a call back. Not happy at all with this dealership especially when I did an all cash purchase. They really don't know what customer relationship building is. I am more happy with park place dallas and this is my first and last mitsubishi from this dealership and neither will i recommend it to anyone. They don't deserve a single star. My wait for buying the car was 6 hours and even though they had free sales people, I was put in touch with a guy who had too much on his plate. read more

After two weeks of buying a Jeep with this dealership, I had to get the whole transmission replaced. Thank God I bought an extended warranty or I'd be out $4500. I will say that they happy to fix my transmission. I told the dealership of the small cosmetic damages that were on the car that could be factored into the payments the day that I bought the car and I was told nothing could be done to fix that. I was not referred to any body shops that could repair these items. The guy I had been working with at another dealership, who referred me to Don Herring didn't even receive a commission for the referral. I understand this is a used car but the way they have been handling things has been less than ideal for me. I'm not comfortable driving my car at this point and the customer service has been subpar. Update: 09/26/2018 Still don't have my car. Just paid my car note on a car I haven't driven in a month. read more

this magnificent example of a company is exactly what any god fearing country lovin patriotic individual should model themselves after. The management and owner would never hire a single solitary staff member that might do anything illegal or wrong or ask.an individual to LIE on their behalf. I'm not sure the staff here would even understand such complex issues. I'm sure the owner would fire an employee for doing as such. NEVER would a.single.solitary staff at this fine establishment ever compromise an individuals morals.or ethics in any way shape or form. This is such a fine upstading group of individuals if war broke out they'd be first on sene to begin peace negotiations You a customer stated they needed a.vechicle because a loved one needed a major organ transplant every single employee would line up and beg to be the donor. I can not think of a better more honest more caring group of individuals that would rather offer you their beds and food while they go hungry and homeless just to.help solve such injust in this world. This fine group of people would go to no end to be so good so caring and so honest even jesus at that point would look like satan incarnate. And in NO WAY am I being coerced or paid to make said claims about such an amazing group of people. Wow! doesn't even begin to describe these fine folks. Don Herring for President of the USA nay emporer of the entire.known universe and beyond 2020 read more