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Hi Line Motors

2.3 (68 reviews)
Open 9:00 am - 6:00 pm

Services - Hi Line Motors

Car buyers

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Day of Purchase
jackson b.

Pretty Disappointing event here. Went through the buying process for a BMW M2 with Tommy, and Gabe Deleon (who is the sales manager) Asked to confirm that there was a second key for my car ($600-$700 for the car). Gabe left the room to "Go check in the back" and "confirmed" there was a second key, and that it would be sent with the License plate. Turns out Gabe actually lied to our face and when my License plate came in without a key, tried to call and get in touch with both Tommy and Gabe about it. Only to be answered with "They are in meetings and will call you back". So after Dodging me for 5-6 days (I live outside of Austin now and couldn't show up), I finally get an answer from the manager of the keys (I forgot his name) confirming there was not a second key in stock and never was. So after lying to our face to keep the sale smiles, both parties then dodged my calls and refused to talk to me about it. The integrity of the sales process here with both Gabe and Tommy was absent. Keep my experience for reference when doing business here, and know lying to your face just to get the sale is definitely in the playbook here!

Bad oil leak first week of ownership (to be fair, I took the car back and they did handle this)

See all

Photo of Cheri Y.
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6 years ago

Helpful 10
Thanks 2
Love this 8
Oh no 0

2 months ago

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4 months ago

Helpful 0
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1 year ago

Helpful 1
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4 months ago

Helpful 0
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11 months ago

Helpful 1
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6 months ago

Helpful 0
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3 years ago

Helpful 6
Thanks 4
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8 months ago

Helpful 0
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1 year ago

Helpful 1
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2 years ago

Helpful 1
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2 years ago

Helpful 1
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1 year ago

Helpful 0
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Photo of Jim S.
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11
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3 years ago

Helpful 0
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1 year ago

Helpful 0
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2 years ago

Helpful 1
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3 years ago

Helpful 2
Thanks 2
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2 years ago

Helpful 2
Thanks 1
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4 years ago

Helpful 2
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2 years ago

Good people all around. Will def be coming back in the future for all my car needs. This place came highly recommended by Joseph.

Helpful 0
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2 years ago

Helpful 2
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2 years ago

Helpful 0
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Oh no 1

2 years ago

Helpful 0
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3 years ago

Helpful 2
Thanks 1
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4 years ago

Helpful 0
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Photo of Lynne K.
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3 years ago

Helpful 0
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3 years ago

Helpful 1
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3 years ago

Helpful 1
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6 years ago

Helpful 0
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3 years ago

Helpful 1
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2 years ago

Helpful 1
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4 years ago

Helpful 1
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Photo of S N.
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3 years ago

Helpful 1
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4 years ago

Helpful 1
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3 years ago

Helpful 1
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6 years ago

Purchased a Range Rover from Joe. He was great, no pressure great follow up. Quick purchase process. Definitely will be a repeat customer.

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4 years ago

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Photo of H. K.
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6 years ago

Helpful 0
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3 years ago

Vehicle needed service immediately when buying and did not alert me at dealership, had to get it serviced right after costing $$$

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6 years ago

Helpful 1
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Ask the Community - Hi Line Motors

Review Highlights - Hi Line Motors

I bought a used and beautiful Porsche 911 in perfect conditions, low milage and very fair price.

Mentioned in 7 reviews

Read more highlights

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THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

Auto Nation USA - 07/22/24- Mr. Alonte Williams and me...

Auto Nation USA

(19 reviews)

get EVERYTHING IN WRITING I am giving three stars because corporate worked w us to resolve an…read moreissue. Just make sure you get everything in writing and ask ALL the questions. In our experience, this company did work w us to fix an issue, it took some time and negotiation but eventually everything was a win win for both.

My honest experience with AutoNation Plano:…read more From the beginning to now, it has been a complete roller coaster. I went from feeling like a valued customer to feeling completely dismissed. This is my personal experience, but I believe in accountability. I purchased a 2018 F150 Platinum from this location in June 2025. My initial interaction with Josh was disappointing, but Luis, the general manager, worked hard to make the deal happen and gave me a solid value on my trade-in. At that point, I genuinely felt taken care of. But immediately after taking the truck home, problems surfaced that their inspection clearly missed. Both the oil pan and rear differential were leaking. I returned under the 90-day warranty. The differential was fixed, but the oil pan leak continued and got worse. Every time I tried to bring it back, I was told: "Service is slammed. We have over 100 vehicles ahead of you. Try again next week." This went on for weeks. Then the title and registration issues began. For 3 months, I never received my plates. Every time I asked, I heard: "These things take time. We'll call you back." No one ever called back. Eventually I contacted the DMV myself and discovered the vehicle wasn't even titled or registered in my name -- it had been transferred to the previous owner months after I bought it. Only after the State, my lender, and corporate got involved did AutoNation finally fix the issue. 3,000 miles after purchase, the transmission failed completely. I had the truck towed to AutoNation Plano, confident the Gold Warranty would help. Instead, I've been left completely in the dark. A full week with no updates, no diagnosis, no call back, and no help with a loaner or rental. Every attempt to reach someone has gone nowhere. I've been without a vehicle for days while still obligated on a $32,000+ loan -- and have felt stranded and ignored by the entire service department. In my experience, this dealership is not transparent, does not communicate, and does not stand behind their customers once the sale is complete. We are now looking into our legal options, and I sincerely hope nobody else goes through what we did.

Echopark Automotive - Plano

Echopark Automotive - Plano

(8 reviews)

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.

Hi Line Motors - car_dealers - Updated May 2026

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