I recently purchased a vehicle from this dealership, and while the initial process was smooth, I did discover a few minor issues once I got it home. There were some paint marks, a few loose panels, a slightly misaligned hood, minor rim damage, and I also needed an extra key. However, I was extremely impressed with how Nick, the owner, handled the situation. Nick went above and beyond to address all these concerns, and he made sure everything was taken care of promptly. I appreciate his professionalism and dedication to customer satisfaction. read more

Do not do business with them! I purchased a vehicle from them and was lied to. They did make one thing right after having issues but will not respond anymore regarding another issue. Maybe I should have done more research prior but they are not honest and will screw you over. I was told the vehicle was in a wreck but the air bags did NOT deploy and EVERYTHING was fixed from said wreck to only the passenger side. I tried calling several times, left voicemails and no one would call me back. I finally got nick back on the phone and he told me to send him everything and "let me see what we can do for you" and has ghosted me since. There is 5,000 worth of work that needs to be done because the issue from The wreck were not fixed correctly. read more

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Be warned, they are not "Tesla Experts" and you will have to learn things like the Texas Deceptive Practices Act if you do business with them. In my case, the car was throwing hardware errors on my test drive. They made them temporarily disappear, assured me it was fine and have now ghosted me so I'm soliciting attorneys. My test drive was on December 27th and Tesla provided much evidence (see attachments) this was a valid problem well before that time. Luckily Texas law allows you to sue for 3x damages + attorney fees. read more

Kian Motors - They are caught in a lie and the evidence is indisputable. - Used Car Dealers Near Me - Plano, Texas

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I bought a 2019 bmw x6 M. I'm located in greenville SC while kian is in Plano Texas so the entire transaction was remote, I didn't get to see the car prior to it being delivered to me. According to the carfax the title was clean, however it listed 'structural damage'. I asked my salesman John at kian and he said that they have to list minor exterior chips scratches etc. as that, then he recommended I contact an inspector do piece of mind, recommending 'the lemon squad' . I ordered the full inspection through the lemon squad and they got someone out there for me. besides minor things like the oil needing to be changed the lemon squad passed all parts of the inspection on the vehicle. when the vehicle was delivered I immediately noticed the internal right turn signal wasn't working, this was never disclosed. Then the chassis malfunction light came on day later and I knew I messed up dealing with Kian motors. I took the car to my local BMW dealer and they estimated ~$9000 in a myriad of issues with the vehicle, leaks , parts needs to be replaced etc. to this point I have owned the vehicle 11 days. Oh the right turn signal hasnt functioned once yet. How could this dealer not know all these things were wrong with the vehicle? How could the inspector they recommended to me not even note that the right turn signal did not work at all? This is clearly foul play and bad business practice, I was sold a lemon. Of course I callled and my salesman John immediately got defensive and said he made me no guarantees and to take it up with Nick who I guess is the owner. now I await to see if my extended warranty will cover these issues and I haven't even owned the car two weeks. Even if it does cover, if I did not pay thousands for the warranty I would be literally screwed. I highly recommend you do not trust this dealership. Don't trust the salesmen, the recommended inspectors , ownership. I am currently seeking ways to take legal action. read more

After researching the car and getting a Carfax, I discovered the car had a branded title and was a buyback/lemon. It would have been nice to know that in advance and have it disclosed in the listing. That's pretty unethical. Two stars because they were sort of helpful over text. They didn't mention the branded title though. When I mentioned it, they stopped communicating with me. That would have been a waste of 1,400 miles of driving. read more

Nick the manager sold me a car sight unseen and I made sure that he was selling me a car that was gone through and in great condition. Car shows up and a rim is cracked straight through the spoke. Looking back at the pics he sent me sure enough...there it is. He said he would send me out a new rim but that was over three months ago. I've been calling and getting ignored, leaving messages...getting the runaround. Last I talked to him he said he had the rim. Obviously that was a bold lie. He even went as far to send me a shipping label. This is terrible business, straight up lying to customers sending me a car with a safety issue. To get one rim from tesla was 1800. He said he can get one for much cheaper. Well....bought the car in February and it's mid September. Great business practice Kian Motors. Would not recommend. I will say they got me cheap car shipping though read more

Layne Elrod from Kian Motors assisted me with an out of state purchase of a 2022 Cadillac XT5, which I scoured the nation for. I found the vehicle through CarFax on Tuesday, had a few questions, spoke with him on the phone, confirmed California emissions, then decided to test drive a 5 year older model with same trim/color (complete waste of time and energy) to conclude the Kian vehicle was the best value and the least (salespeople/sales manager) hassle for the money. No haggle price and easy purchase process. In fact, Layne advised me of another vehicle in their inventory with same trim but lower mileage which I then purchased. Deal was signed and sealed in less than 24 hours. When I called him this morning, he was getting the vehicle detailed and the paperwork was completed. Just waiting now for delivery. Thanks for an effortless purchase process and "buy from home experience". No unnecessary haggling sales pressure, just straight forward business transaction. I could not be happier. read more

Be very, very careful before you buy a car from these guys. They tried to slide a deal through on a used Tesla that was a buyback car. They NEVER verbally told me that this meant it had a branded title. I saw one checkbox on the financing paperwork indicating the branded title. I almost made a huge mistake because of their extremely skeptical business practices. Their ad said nothing about a branded title. Talk about a scam. Run, don't walk, to a different dealership. read more

Went to test drive a 2022 GMC Yukon on 11/21/25. Handed over our license and was given keys to take the truck out. When we returned the entire staff and owner whom we had not met until we returned were outside with the police. We parked the vehicle and before I could safely get the vehicle in park the owner had rushed past the police officer and snatched the driver door open yelling and swearing in my face. He continued to charge at us even with the police directing him to step away. in the mist of it all the confusion, charging, and yelling I'm explaining to the officer and staff that we wanted to purchase the vehicle which had been sitting on his lot for 7 months. Nothing would stop this man from continuing to spew his insults, stating we were uneducated, stupid profanities and making statements about not being able to afford a new car because the headlights didn't work on the vehicle we owned and drove to his lot hence why we're in the market for a new vehicle. We kept telling the man we wanted to purchase his vehicle and nothing would suffice him or his staff. We ended up leaving without solving or really getting a chance to explain what happened during the test drive. The police did not feel the need to detain us nor ask for IDs, names, etc which made me believe that the owner had no grounds for pressing charges, or being as angry as he was. From what I gathered the owner was upset that we actually test drove his truck. Staff explained that they expected us to test drive and return the vehicle after 5 minutes (which is laughable) when considering a 50k+ purchase. Said staff member also stated that we could have had the car longer if they had known we wanted to actually do more than drive it but since we put our 4 kids in it, fitted car seats, strollers, my grandma and her wheel chair in the vehicle it had taken too long and made him angry. We drove the vehicle approx 25 miles in the couple hrs we had it for test drive and put gas in it because we were confident in buying the vehicle. Staff did not tell us we couldn't do such things nor that we had 5 minutes to test drive until we returned with the vehicle. THIS SHOULD HAVE BEEN MENTIONED BEFORE WE LEFT THE LOT AND DEFINITELY BEFORE THE POLICE WERE CALLED. I have never had this reaction about doing the things I did to make sure the vehicle worked for our family. In this car market you'd think they would be a little more eager to sell a 50k+ vehicle that's been UNSOLD for 7 months. And maybe this does or doesn't matter but we are a black family. Do not purchase from this lot as ot read more

Great service, easy to work with, fast and smooth process! Thanks to Nick and David again!

terrible experience. lied to me about the condition of the car neglecting to mention major dents that are not visible in the photos. on third party websites they did not state the branded title. all the tires needed immediate replacement and tried to sell me as "perfect condition". tried giving me a random fee of $995 which is illegal in Texas. these people are not only unethical but straight up frauds!!! go somewhere else. read more

I bought my truck from them and it was a good experience doing business with kian motors. Nick and other staff members were really helpful and polite. I recommend this dealership for sure. A+ read more

I worked with an agent to Buy Tesla model X. his name is Nick from Kian motors Plano. He was very easy-going and helpful. I was able to get the transaction completed without any hassle. read more

I bought a used Tesla model 3, the service wasn't bad and went through their financing, I should of realized their was red flags when they insisted a service contract was required as part of the financing which by Texas law it isn't I went along with it since I know Texas has a free look period for 30 days so as long as I cancelled before then I'd get all my money back. The service contract was for 2 years or 24k miles and the price was about $4,700 so extremely overpriced since I drive 20-30k miles a year but I was able to successfully cancel it but the problem arose when it was time for the refund since I cancelled it officially on April 23, 2025 and it's June 16th and all my calls are pretty much given the run around and no response from them by email either, fortunately Texas requires a 10% penalty for every month they don't refund it so I'll make sure to file in small claims court right at the 2 months so I get at least an extra 1k plus legal fees. The cars actually been great just try and avoid their in house finance and service contract read more

Big shoutout to Farzan (Fred) & Nick for being incredible. I found a truck online and stopped by to take a look at it. Loved it so much I traded my suv in. Both of these guys helped me through the process and I was in and out within 2 hours. Definitely recommend! read more

Fred is amazing. look forwards to work with him again. Kian Motors is exclusive with their customer service and can get me a car.

The worst car buying experience DO NOT BUY a car from here, sold me a car with $5000 worth damages. Place is full of snakes read more

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I'm in Mississippi. Saw Lexus listed by Klan. Stopped by lot in Dallas for 30 minutes on way to San Antonio. The rest was handled remotely. Travis potash helped me find 3rd party shop to inspect car and worked with me to fix a couple items the inspection recommended. He and Kian helped me secure financing and also setup delivery to Mississippi which made for delivery in a day. Excellent experience and I highly recommend Kian and Travis. read more

Kian Motors - Lexus IS350C F Sport - Used Car Dealers Near Me - Plano, Texas

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If I could give zero stars, I would. I had meant to write this review a long time ago, but seeing as I just got an email asking me how a year has been with my truck...what better time than now. I struggle to find words for just how shady, rude, and deceitful my experience with this dealership was. I'll try to summarize all the issues...but it's a long list. I purchased a 1982 Toyota FJ45 truck from them last February. I paid a bit of a premium on it, over third party, because I wanted a well inspected vehicle and on their site it said all vehicles go through a 150 point inspection. They NEVER had this thing on a lift nor did any sort of inspection. If they had, they would have seen how dangerous the vehicle they sent me was. I'll go chronologically. The truck arrived and I immediately noticed that the doors wouldn't lock. The lock cylinders were different and there was no key for them. They claimed "we never tried the locks because we don't get much crime here"...BS. I then noticed that the brake lights didn't work. I called the dealership and they stated the brake lights worked when they shipped it. This was a lie. It isn't possible that the brake lights worked. I traced the wiring and realized the brake lights were on the same fuse as the horn which didn't work. Someone accidentally wired a negative to a positive on the horn circuit, thus blowing a fuse every single time, as soon as the car was started. Even worse is that someone swapped the 15A fuse for a 30A fuse to try and lazily troubleshoot. What this did was cause the wiring near the horn to get too hot and MELT the wire shielding. How do you not notice this with an inspection? So, I fixed this on my own time and parts. I asked them to cover it all. A few days later, I took the car on an hour long drive on a 55mph road. When I got close to the end destination, I noticed a dragging noise and looked in the side mirror to notice a lot of smoke. Seconds later, I lost all braking power. I had my girlfriend and dog in the truck. Thank GOD I was able to coast to a stop with nobody in front of me. I hopped out to find the brake lines ruptured and BOTH rear brake calipers destroyed. The driver, rear caliper had completely fallen from the carrier bracket and jammed in the wheel. The pass, rear was hanging on by 1 bolt. The truck had a clunk sound when starting from a stop since I got it. I thought maybe it was just the old transmission. Now I know it was the calipers rotating on 1 bolt and slamming into the wheel. If Kian had inspected the vehicle, even just a little bit, they would have noticed that the bolts were loose, stripped, and too long for the calipers - having some thick, cast metal spacers put in to accommodate for the length. I was furious about this. This could have KILLED me and my family, had someone been in front of us. I called Kian and the gentleman that sold me the car, not the owner, said he they would cover it. A day later he informed me that the owner decided to only cover the lock cylinders because "it's an old truck". As someone who has owned and worked on old vehicles for 15 years, I've never once had anything fall off while driving. I've never had a hot wire routed into a ground. I've never been lied to during a purchase. I understand things going wrong on an old vehicle...like the water pump going out, or needing a new starter, but never should I expect that the brakes would fall off or the wiring be catching fire, especially on a vehicle that went through a "150 point inspection". This is when it somehow gets WORSE. I called to talk to the owner, several times. I was told he would call me back when he got back from an errand. He never called. Another day goes by and no call. I called back and was put on the phone with somebody who wasn't the owner, but presumably someone hire up than the gent that sold me the car. This guy was incredibly rude and dismissive of everything that happened. He took ZERO responsibility for anything and never admitted fault, even as I explained my reasoning as to how the vehicle could not have been inspected at all and arrived to me this way and how if a car had been in front of me or a turn been coming up, myself and my family could have been killed. He then LIED to me...just flat out lied. He said he was "in the background" when I initially called the sales rep to complain about the brakes failing. He said he overheard me state that I was "taking the vehicle offroad". This is 100% a lie. I never drove the truck off road. I was driving 50mph on a smooth 55mph road in Charleston, SC. So, either he was lying to me as a reactionary defense or the sales rep lied to him. Given his combative, macho man attitude on the phone...my guess is he fabricated the story. After a lot of arguing and him threatening to hang up, he eventually agreed to send me $750. I was tired of arguing, so I appeased and hung up. This review is character limited, so i'll end with...OH AND THE DRIVESHAFT LATER FELL OFF WHILE DRIVING read more

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Absolute best car buying and trade experience ever! Nick, the GM, is top notch! Very honest and excellent customer service during and after the buying experience. Highly highly recommend! read more

My husband and I had a good experience buying a 2016 Toyota Highlander in excellent condition, and I loved the treatment and service, very friendly! read more

So after several weeks of research for my vehicle, I found this dealer. I spoke to the salesperson, Travis. Travis provided me with the vehicle information, which included photos. He replied immediately to my text and phone calls. If paperwork was needed, he took care of that immediately. Now that's good customer service. They have a variety of vehicles. Check them out. Good luck. read more

Went to 3 dealerships before this one and the second I called I knew I liked the guy I was workin with. His name was Travis and he was upfront and honest about the car I bought. I got there no funny business , the car was ready, cleaned and gassed up. They let me take the car out by myself. on a test drive. At this point I am already sold by how I've been treated . no pressure, honest and solid solid cars. Mo the manager looked like he owned the place and came out to congratulate me. Come join the family. Great experience will definitely be back and telling my friends and colleagues about this place. Thanks Travis read more

Kian Motors - 2018 Porsche 911 Carrera Cabriolet - Used Car Dealers Near Me - Plano, Texas

Beware of Kian Motors. They will lie to you about everything including the condition of the vehicle. They will not send your plates on time. With Kian your temp tags will likely expire for some time before you every receive the tags leaving you without a drivable vehicle. They tell you whatever then have to get you off the phone and not handle anything for you. I really recommend everybody steer clear of Kian Motors. read more

Let me start by saying this. Then did a good job with the process of selling a vehicle. Other than this it was awful You have to know and request everything that would be included in a normal purchase process. Always request PRE Purchase Inspections, and always bring someone mechanically inclined with you to this place Bought a 2018 audi s4 here and flew down from Colorado to buy it Went smooth loved the car and not 100 miles away I was having issues. Had massive oil blowback in my engine that had less than 70k miles Had 2 bent rims on the vehicle Had a water pump failure And the heated mirrors and windshield fluid pump were broken This place has no morales and they'll lie through their teeth about the cars they have. Always have the car you're looking at sent into a dealership of that vehicle to be looked at Not only am I 30k deep in purchasing my car But now over 8k poured into trying to fix my new car. Aaron if you read this. I'm disappointed that you can look someone dead in the eyes knowing that you're tossing them overboard. read more

We were proved excellent customer service by Larry Lawrence! From the beginning to the end, Larry was very professional and communicative. He ensured that my son's car would be handled with care and look great and it was and it did. We will definitely work with Larry again and recommend you do the same. read more

We found a car online that my wife liked a lot, so decided to call them to get the details worked out as to what we needed to start doing. I am in Idaho and my wife in Wichita Falls we had to get everything set up so that when we came in, it would be as fast as sitting down signing the paperwork and being on our way out the door. Well when the day came they tossed us the keys and said take it for a drive, we did came back sat down signed the paperwork and was out the door. It was that easy. I noticed there are a lot of negative reviews and understand everyone has bad experiences. Well we were buying from out of state and had a great one. Time will tell if they keep providing the excellent customer service that we received. read more

Kian Motors - The Jeep that we bought - Used Car Dealers Near Me - Plano, Texas

DO NOT BUY from here. Worst experience. Worst place to buy. I bought a 335i from them with 82K miles for $20K same time last year. Today they won't even pay $10K for it. I was given the car which was burning oil very very bad. They don't inspect their cars at all. No negotiation. They have high end cars but all their cars are way overpriced and they don't do any inspection on them. Now mine has 84K mikes. Thanks to my extended warranty who put $16K worth of work new valve cover, turbo, charge pipe, wheel bearings, water pump & thermostat, spark plugs, oil pan gasket much more so far. Literally every week there's a major issue coming up. How is a car they are selling worth $20K with excessive oil burn and all the components of the engine replaced literally all the parts of the engine are being replaced. It's been nothing but a headache. Haven't enjoyed the 335 one bit. I took my car and told Nick who's the manager about all these issues. I was told they can't do anything about it. The only thing they can do is list it again on their site for $2K fee. What's next, I get a used engine for a $20K car I paid for? I'd give them a 0 if I could. Stay away, Scam scam scam!!!!! read more

Easy, no hassle, great prices. These guys know what they are doing. Definitely will buy from them again. read more

Stay away from this dealership!! Car I got with problems, liars liars liars!! Don't pick up my calls. 4 months passed still have problems with the car and license palates. read more

When we moved here 4 years ago I got my 2017 Kia Sorrento, love the car. Service is great, employees Knowledgeable and helpful. Highly recommend read more

Purchased my 2019 Silverado here this week. About 20 miles down the road the low tire pressure light comes on. As it turns out the tire pressure indicators where not installed at all. Found out you can block the computer from detecting the missing tire sensors for a while but not forever. I will say the people there where real nice while they stick it to you. read more

traded in my truck and got a Subaru legacy. Sam did a great job helping me and making the process quick and easy. i like the way they do business. read more

Not impressed at all. Bought a 2006 Porsche 911 Cabriolet. 10 days after purchasing, problems started. Convertible top stopped working, taillight went out (dealer put new bulb in day I purchased), then car wouldn't start. Spoke to Nick to see if owner would fix car, take car back with return of my down payment, or even buy car back. Nick stated that owner wouldn't do any of the above. Found out they had installed wrong car battery and even though I was told a new motor was installed for convertible, I was never given proof of that. So $248 later for new battery, $455 for new top motor and I'm sure $300 for install, I'm still not happy because I'm sure more issue to come in near future. For owner to not take car back, fix, nor even buy it back tells me they know of all issues but Mickey Moused repairs to make the sale then wiped their hands of that car. So do your research on vehicle fast so you can return within the 3 days if need be. Good luck read more

It took a total of three reps, two emails, two text message chains, and three calls (all initiated by me, after letting them know I was interested in a vehicle) before they let me know the car was sold. Terrible customer service. read more

Best service with beatable prices! Highly recommend! Bought both my cars here hassle free and refer all of my friends each time they are looking for a car! read more

BUYER BEWARE!!!!!!! I cant believe how disappointed I was in dealing with Kian Motors. I purchased a 2017 Fiat 500 X Pop with 42k miles on it. A few days after driving it home the thing lit up like a Christmas tree over the weekend naturally. In speaking with a local Fiat dealership I was advised not to drive it and to have it taken in which I did. The invoice I received was a little over 1200 and when I returned to Kian to see if they would pay this their response was that I was overcharged at the dealership. My point to Kian was that I should have never had to take it to a dealership as I had only had the car for a few days. Kian agreed to pay me $300.00 (which I have no idea where that number came from) but needless to say I am very pissed off and disappointed and I highly discourage anyone from doing business with this dealership. read more

We have had an absolute nightmare experience with this dealership. I would not recommend this place to my worst enemy. We purchased a 2020 Tahoe from Kian Motors on 9/2/2023 with the understanding that this vehicle had the original VIN number and that all features that were advertised were operational. This was not the case. Upon purchase of the vehicle and after getting it home we discovered that many electrical features of the vehicle were not functioning (too many to even list here) and there was an obvious issue with the AC blower motor. We also found a users manual in the glove box showing that the speakers had been replaced, so not the original BOSE speakers as advertised. The next day the vehicle would not start at all. We had the vehicle towed to a Chevrolet dealership and it was discovered that this vehicle does not have the original assigned VIN number. The original VIN number has been scratched off the dash and removed from the driver door and there was a newly assigned VIN number from the state of Virginia. According to the state of Virginia a new VIN is assigned with total loss cases, salvage vehicles, stolen vehicles, etc. None of this information was disclosed to us upon purchase. After much back and forth with Kian Motors, they had this vehicle towed back to their dealership and they have continued to make claims to us that they will refund our purchase but this has yet to take place. Mind you, we have been without a drivable vehicle since we made the purchase at the beginning of September. So, we now have an outstanding auto loan, first payment due in a week, and no vehicle. It is clear that something happened to this vehicle prior to our purchase evidenced by the scratched off VIN number and assignment of another VIN number in a different state. There was no disclosure of any of this information and it's all been a gross misrepresentation of the what the vehicle was advertised to be. We have had NOTHING but the run around from Nick, the general manager, who continues to drag out this whole awful experience. We have been nothing but patient, but the patience has worn thin. So we now we move on to reporting to all the appropriate agencies and warning others. read more

Recently purchased a Jaguar from Kian motors, Nick "helped me" there. After purchasing the vehicle, I didn't make it over 2 hours off the lot before having mechanical issues, resulting in me getting home around midnight-1am driving the vehicle at low speeds. Also found out the vehicles key fob they gave me had no chip inside of it and ultimately was useless. Didn't provide more than 1 fob, but somehow the vehicle still ran. Took it to a Jaguar dealership 1hr away to get a key reprogrammed and they said there was something wired in to prevent them from programming a new fob. They also said it almost seemed as if the vehicle was stolen and wired to run without the key fob. Overall my experience with this dealership was worse than I can put into words. Besides the fact that they robbed me for a car that doesn't run properly, now I'm hearing it could potentially be stolen. Not impressed at all, I've also been trying to contact them for a week now and still have gotten 0 response with my situation. read more

The measure of a company is not what they do when everything goes right, but rather how they stand up when things go wrong. Nick and team got off to a rough start with me, but when damage was identified that they did not know about, and was not on the car fax.... they gave me a loaner and stood up and helped me through the repairs putting in a new radiator and hoses. Yes, I bought a car "as is" still they came to the table with a fair resolution and made it right in the end. When you buy a used car, do your homework. Even the best will have issues but Kian gave me the time to take it for inspection before the purchase and still stood up when things went wrong. I am a fan!!! read more