I recently purchased a vehicle from this dealership and the entire experience was seamless and excellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful. read more

I am from out of state and contacted them to purchase a very specific vehicle. Was engaged immediately and worked with a sales person named Paul. I made an appointment and arranged to fly in to see the vehicle a few days later (the night before the appointment). I was just about to leave the hotel I stayed at for the appointment when I received a text from Paul (note, no call) stating that the vehicle had been sold the day before. When I asked why I had not been informed yesterday, I was told that the transaction had been late in the day. I was more polite than I was feeling and stated that is why people despise used car sale people and the next time someone ghosts him, consider what eCarOne had done to me. A few minutes later, eCarOne spammed me with other vehicles that they were trying to sell. That put me over the edge and I replied to it telling them what they could do with those cars, unsubscribed and left similar feedback on those comments. The "sales manager" called me later that day (went to VM). After some phone tag, we talked. No apology, just the same story. Again, I was more polite than I felt. A week past and I received ANOTHER spam email yesterday. I am done being polite and again, told them what they could do with themselves. Now, this morning, I find myself mysteriously subscribed to a number of used car dealerships with the same phone number (google number) and email (throw away account) that I used with eCarOne. Interesting coincidence? Unlikely. I cannot encourage you enough to not do business with these people. They did everything in their power to uphold everything, everyone despises about used car sales. read more

A Truly Exceptional Buying Experience at eCarOne! A few months ago, I took my in-laws to purchase a BMW X1 from eCarOne, and they had a wonderful buying experience with Ben and Ash in Finance. Based on that, I didn't hesitate to reach out again when I found a Tesla Model 3 Performance on their lot this week and once again, eCarOne exceeded all expectations. From the moment I sent my inquiry, Kim Tran reached out promptly with a quote for both my trade-in and the Tesla. She made the process incredibly smooth and transparent. When I arrived for the test drive, Kim took the time to explain everything I needed to know about driving my first Tesla and even let me take the car out on my own something that really allowed me to experience the vehicle comfortably. Afterward, we reviewed the numbers together and easily came to a fair agreement. I then had the pleasure of meeting Ash in Finance once again, and just like before, he was absolutely amazing. He patiently walked me through all of the available protection packages, such as GAP and extended warranties, and helped customize them to fit exactly what I needed. On top of that, Ash went above and beyond by not only matching but beating my outside financing offer more than once, making it a no-brainer to finance directly through eCarOne. His professionalism, patience, and attention to detail truly made the experience seamless and enjoyable. Finally, I met Rosa, who helped with all of the paperwork. She was friendly, patient, and took her time explaining every document clearly, making the final steps of the process stress-free. Overall, thank you Kim, Ash, and Rosa for providing such a smooth, honest, and enjoyable car-buying experience. eCarOne continues to set the bar high when it comes to customer service and transparency. I highly recommend them to anyone looking for their next vehicle you'll be in great hands! read more

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Jared is AMAZING!! The moment you walk in the doors the are immediately greeted by a very friendly staff. I felt like I was part of a family!! Zero pressure!! I wouldn't go anywhere else, Ecarone is the BEST!! read more

Sales people did well and seemed to car. When it came time to try and purchase, they are relentless with the $2,000 add ons that are NOT included in the advertised price. They will try and say it is not an added cost, but added value for Permaplate, tint, GPS, etc. Let the client decide if they want those included, frankly, we didn't like how dark they made the back windows on the vehicle, but they wanted $995 for it added to the price. And permaplate??? I have my own products I use to protect interior and exterior. Buyer beware, any price you see, add $2,000, plus all the other document, registration, title fees along with the taxes of course. I tried to be reasonable and made a fair offer accommodating a portion of their added charges, but ultimately we were $682 off, they didn't budget and neither did I, so we walked. Plenty of other places to purchase a car without the whole bait and switch games at the end of the process. Again, sales people are good, management.....not so much.​ read more

I purchased 2023 Mercedes GLE 53 yesterday. I thought the price looked good so I went to the dealership to see the car. It exceeded my expectations. We agreed to purchase the vehicle. They did try to sell many different warranties for the car, tires, etc... At first I agreed to buy extended warranty but then I saw very low ratings on the warranty company. I asked them to remove the warranty. I have to say they were very nice and did not push hard for me to keep it. Thank you for a pleasurable and easy purchasing process. They do add a $2000 in paint and dent repair protection for every car sold. I asked them up front if they had two keys and they showed them to me right away. Good question to ask if that is important to you. I purchased this vehicle for my wife's commute to work. They took the time to put a big red bow on the vehicle and take pictures. Nice touch! Thank you to our sales person Vinh Le! read more

eCarOne - Purchased 2023 GLE 53 Coupe - Used Car Dealers Near Me - Plano, Texas

I've never been compelled to write a negative yelp review, but I want others to know you're dealing with a slightly shady dealership. I bought a 2024 Land Rover Defender for $94,950. I got the car delivered and there was only one key. I called my salesperson, Jared, and asked where the 2nd key was. He said "there isn't one." I said you can't sell a $95K car and not include a 2nd key. He replied that it was disclosed on p.62 of the internet listing. I bought this car remotely and asked them numerous times if there was anything wrong with the car, missing parts, damage, or mechanical issues. I was always told it was perfect. They required an in-person visit, and I sent my son who lives in Dallas. He checked the car out and never once did they say, "hey, fyi there is only one key." I assumed it was a misunderstanding and that they would give me a 2nd key. He assured me it was not, and that I would not be getting a 2nd key. I then called the manager "TL" and he told me that they would not make it right and that the picture on p.62 was adequate disclosure and that they would not be furnishing a 2nd key. I gave him one last chance before writing this review (my only recourse) and he said I "should enjoy the car but they would not provide a 2nd key at their expense." Good car, but the experience left a bad taste in my mouth. I'm reminded why used car dealers have the reputation they do. Ha- final thing was the car arrived and the gas gauge was on "E". Knowing what I know now, I'd have been shocked if it had been any other way. read more

The price is not clear; they force you to pay for optional fees like paint protection, and it's not negotiable! For example, they list car 54k and they force you to pay 2k at the end for options! Also, the salesmen are so rude read more

I have 0 experience with electric cars. In talking with the staff they recognized me for a car nerd and paired me with Jared Otte who I recommend to anyone who wants more technical salesman. Very knowledgeable and 0 pressure. I had the opportunity to drive an Mercedes EQE and a Porsche Taycan 4s - two very different cars. Both are of a higher build quality than the Teslas I have test driven. After driving them its easy to see EVs as having solid place in transportation considerations. I am now examining what I need to do for my home to have a home charger as I think that is the only way to go with an EV. The dealership does add on extras. One is a GPS guard. It tracks the car's movement. Good for letting people take test drives and know where the car is. After that could be good in case the car gets joy-ridden, but you might not want your information sold via the tracker of where you go. Like a cell phone contract - plus and minus of knowing where you are. Your phone maybe tracking you anyway unless you have location off. But if you turn it off and misplace your phone - the best you can do is have the phone ring to find it (I have done that). Note the GPS device is installed on many new vehicles - not just evs and not just from a particular dealership. Ford patented having ads pop up in the car based on location - I don't know if that has been implemented yet. But its sort of like social media. You sign a contract to give up your information to use the site. Ultimately - do your research on any purchase and that way both parties will understand all the terms. I didn't ask if that option could be removed even if its a required part of the purchase price. Like the purchase of the vehicle, and everything else in our new high tech world, everything has to be evaluated for its pros/cons. My experience with the dealership was a good one and they have a huge variety of cars. The cars I drove were in like new condition and everything they had on the lot was in like new condition. I just walked in and had a list of cars I wanted to look at and they were very accommodating. read more

DO NOT BUY FROM PEOPLE WHO TAKE ADVANTAGE OF YOU! I wish I could give a 0 star. The sales team is rude. After the lie to you about how they are always in the top 3 lowest price point in the surrounding area they bait and switch you. You'll end up paying over $3,000+ more than you were expecting. They have some of the highest Dealer Handling and add a $2,000 for a warranty you won't ever use since it doesn't cover things that wear. Do you want to save money and pass on this "option" because it's a ripoff? TO BAD! So what turned out to be a decent deal ended up being $4,000 more than other dealerships because the total cost of the vehicle went up which makes state taxes more as well. Terrible! read more

READ!! If you read reviews read this one first. I recently got rid of my 2024 BMW X5 M60i after having 3 plus active recalls on my car. (VIN 5UX33EU03R9U36358) I was able to get out of the car Thank GOD!! BMW sold my car to auction without repairing the last recall repair because they were not able to get the parts which would take months to receive. I was able to track my car via the app after I got rid of it because I was still logged into its computer system. BUYER BEWARE!! I have service records and information about this car. I was so glad to get rid of it. I owned this X5 for a year and a half and about 6 months of that time the car sat at the dealership waiting to be fixed by BMW who didn't know any timeframes because they were struggling to get parts. The first recall happened with the parking brake, then the next issue the steering column had to be replaced, and then the latest issue didn't get repaired. BMW sold the car to auction with an airbag malfunction that causes the horn to blow uncontrollably to the point where it will not stop even while driving. I will admit the car was great when it was working properly but all of these issues happened while I was driving putting me and my family in danger. Be careful when you buy a used car especially one that has a history of defects and malfunctions. Just want to make anyone aware especially when a dealership will sell a vehicle with known issues. This dealership is literally selling my car that was sold at auction from BMW. https://www.ecarone.com/used/BMW/2024-BMW-X5-near-dallas-tx-5a9f8009ac184717b7e4efecda4937d4.htm This was my vehicle. I have the second key. read more

eCarOne - Used Car Dealers Near Me - Plano, Texas

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Worst dealership ever. I made a reservation to see 2 vehicles. Got a call on the afternoon of my reservation that one was sold and the other was being test driven. Received a text 20 Mins later saying the customers for the test driven one were moving on and not buying. So I show up by my appt time, test drive the vehicle, and let the sales guy know I'm interested. He proceeds to say they don't accept credit union financing. As we are discussing that another salesman approaches him and say "oh yeah. That car is sold". Incredible waste of time read more

Slimey practices - hidden unremovable fees, purposeful obfuscation of final sale price. Ended up costing us $4,000 in what would have been a used EV tax credit. read more

Ask for Paul Adkins. Very helpful and soft voice spoken. I had a great experience buying vehicle here. They do go out the ways to close the deals.. I bought Telsa S used at Plano Dallas location and he was a great help. I would go to him again. read more

Purchased RX350 F sport from sales rep Tanner Nguyen . It was exactly what my wife was looking for, they even made me a great offer on my trade in. The manager of the dealership Mike was instrumental in the smooth process of the sale. read more

eCarOne - LOADED RX350 F sport - Used Car Dealers Near Me - Plano, Texas

I love the no-haggle approach and they had a great collection of high end used cars. They take extra care in applying a protectant to the exterior paint and also treat the interior leather ahead of your purchase, so be prepared for the extra fee. It's worth it! read more

I was looking at a 2024 Hyundai Ionic 6 they had listed. The price looked good and I looked at the reviews and saw complaints about $2000 add-ons. I thought those were on cheaper cars, but they are put on every single car. There is $995 for some kind of perma coat for seats, and $995 for a one year GPS tracking program. Both mandatory- the customer does not have an option. I find this practice terrible because I don't need either one of those and they really don't do me a lot of good. However, IF you buy a car from them you are forced to take it. This is just another way for them to pad their profit. I would rather see a higher price car listed with no add-ons than mandatory add-ons which any intelligent person knows is a dealer's game. I told them this and they just said they understood. OK, that's why you're getting a 1 star rating. Here's the thing: Your ratings are marginal (3.1 / 5.0) . Barely recommendable. Your business plan is NOT WORKING. I'd rethink it and change. But that's your call! read more

As others have stated, beware of this company. The selection is great however, you can add $2k to whatever price you see online due to their questionable add ons. Additionally, you can kiss the thought of good customer service goodbye if you aren't planning to finance through them. As soon as I mentioned being not interested in their financing, no one bothered to sell me the car anymore. Abysmal tactic to say the least. read more

They have a lot of cars with low miles to choose. Only thing to be careful is with the financing. I came with my own financing and without my express authorization, ran through one of their preferred partners for financing. Not cool. read more

I walked out to look at the car I was interested in and walked the entire lot for approx 15 minutes. They have lots of great looking cars here... Really nice people here.:.I found a car I liked and need to make a decision between this and a new car quickly. read more

I worked with Tanner to get the vehicle that I wanted. He was great, and I was in-and-out fairly quickly. As others have stated, keep in mind that they will not remove the GPS fee as well as the permaplate. For me, this was not a deal breaker, but it does suck that permaplate will not cover issues with the car as it comes from the dealer (it only covers the issues that you, as an individual, create). Overall, the paperwork was easy, and it didn't take me long to drive off with the vehicle that I wanted. read more

Absolute nightmare. First of all, they told me most of their cars are rentals. Shady shady shady. Rude on top of it all and if you're a woman, don't even go in because they will be so condescending and sexist. Ugh. THEY are the reason people HATE used car sales people. Gross. read more

Very friendly and efficient salesman, I didn't end up purchasing the vehicle I looked at. I just didn't care for it. No pressure no harassing calls, I would say an overall good experience. read more

I work for Sonic Automotive Group; however, I never had the customer experience with any of the stores. My car buying experience went very well. I was greeted very professionally by everyone. Adam the person that guided me through my car buying process was very friendly and knowledgeable with the vehicle features. Thank you Ecarone! read more

We were *this* close to buying a car from eCarOne as a cash purchase. After we test drove the car, we told our salesperson it would be a cash purchase (via wire transfer or cashier's check). We wanted to go get our bank/transfer info and get it added to our insurance, so we left the dealership with the salesperson knowing this info. He said it would be a "first come, first serve" situation so if someone showed up after we left and wanted to buy (read: finance) the car, we'd be out of luck. Didn't indicate that he'd give us a heads up or anything. Not a great feeling, but ok. We left and started our bank processing. It was the end of the day, so the next morning, we called to make sure the car was still there and get the bottom line price for the wire transfer. It's clear from their website, etc. that they don't haggle/negotiate, which is fine. It felt like a good deal. Well, during that phone call to get the bottom line price out the door, we were informed there was a $1990 mandatory reconditioning fee that would be added. This secret add-on at the very end was enough to break it for us. You know what, we could have handled the extra $2,000, but it left a very bad taste in our mouth that it wasn't disclosed until the very end when you were on the verge of closing the deal. Oddly enough, it's Dec. 31st and many dealers are trying to get cars off the "floor" so they don't have to pay taxes on them. But for this dealership, customers are not the priority. read more

Bait and switch company. After locating a car on line that met my needs I ordered it. First surprise about $2000 in fees (dealer packages) not disclosed. Second surprise they required an independent inspection by a mechanic. I agree to both despite it making the deal not as good as originally thought. Inspection is completed, and car checks out. Great send me the wire instructions register it and ship it. 3rd surprise we can't register your car you have to do it yourself unless you finance with us. Agree fill out application. 4th surprise get a call. we can't sell you the car, because we can't take it to get a VIN check for Florida. Not happy, they agree to refund the deposit and the fee I paid for inspection. Deposit comes right away. 5th surprise no fee refund after more than 30 days. Lawsuit over $266.23? Screw the inspection company that might have been in cahoots, by reversing the charge on credit card statement. Sorry Euroauto. read more

I'm giving this place two stars. I spoke to a salesman two previous times before arriving onsite and still managed to get the salesman I was emailing with. Nevertheless, we didn't get anywhere via email nor did we get anywhere onsite. They have a vehicle prep fee in their terms and conditions and this is not legal. After bringing it up to their attention, they still told me this was mandatory. It is not mandatory by state law. I will post a photo of what is legal. Nevertheless, I heard they usually have great prices on their vehicles and when you walk in, you know you're going to get a different type of experience. Pretty cool layout. Just know what you are required by law to pay for at closing. Check the photos. read more

eCarOne - See my review from reference too. - Used Car Dealers Near Me - Plano, Texas

Don't even bother coming to this shady dealer. I couldn't even use my own bank because they're so greedy that they want to make commission on their own bank. My bank has a lower rate and they promised they would have a lower rate but of course theirs was higher and ran my credit for nothing! Not to mention they're scammy add ons read more

Don't buy! Wow. Horrible experience. I sent my 20 year old son in to buy a car. Dishonest. Lying. Typical used car sale. Not what I expected from a high end dealer but that is what they are. The overall issue was $2k added to list for BS warranty items they refused to remove from the sale. I told the salesperson we have a deal at the advertisement and if they want more we are Out. We had a deposit on this car. Cash purchase and they are lying thieves. Good news we are out and you should be as well. On financing they quoted a rate almost double what I received a month before and when I told them cash it just pissed them off. No matter how good the car - go elsewhere. read more

Found a car at ecarone. This place is much more friendly all the salesman are great. They treat everyone with the same respect. Massoud is great, honest, and a good guy to work with. If you are looking for a used luxury car go here. They fixed the things i found no questions asked. Located in Carrolton, tx. Happy with my 2015 Lexus Gs350 F-sport Looks brand new inside and out read more

I had read all of the horrible reviews, but they were selling a vehicle I wanted so I thought I would give them the benefit of the doubt. I walked in without an appointment and they could not have been ruder. They lied about many things. It is true the $2000 ghost 'add ons our mandatory. I let them know. I had my own financing yet. They will not allow you to finance your own bank. When you go to buy, they'll try and even upsell their mandatory add-ons which begs the question, what is the value of the mandatory $2000 upgrade to begin with? I was very disappointed to find out all the vehicles I was interested in were prior rental cars. They even try to sell you a tracker to prevent theft, but they're already rental cars, and they already have the trackers on them. They told me that all of their vehicles are bought from auction and acted like I was stupid when I asked about the quality of those vehicles. All of the vehicles I was looking at were rentals. When I questioned the lack of service and maintenance records based on their Carfax reports, they acted like I was crazy and stupid for asking the question. I drove 45 minutes to go for a test drive and they allowed me to go on a test drive, but said I had to be back in 10 minutes before they closed. They lied about so many things and live up to the old stereotype of sleazy used car sales people. It is quite possibly the worst car dealership experience I've had in 30 years buying cars. I'll refrain from naming names here, but there is a guy at the counter that should not even be interfacing with customers. Not only was he highly inappropriate with me in several comments he made, but he was just downright rude and unprofessional. Stay away from this dealership. read more

The team at ECARone is amazing! Chris was my sales manager who assisted thru out the process and made it so easy!! Cant Thank him enough!! All my questions were answered. Every department including Sales, Finance, Accounting and Logistics are top level professionals. The service was above and beyond my expectations. It is greatly appreciated. Thank you team Ecarone. read more

Add $2,000 to the sticker price because that is what their dealer fee is. Also, they took the liberty to add 2 products (Permaplate and paint-less dent repair) amounting to $1525 to my purchase contract, without my permission. I specifically told them no add-ons/warranties. I found out after I got home. So shady! read more

AVOID THIS DEALER AT ALL COSTS. They added on over $2k in add-on crap. I specifically told them I did not want any add-ons as the car I bought had two years left on the BMW on factory warranty and I don't need the extra junk they sell. I caught the unwanted costs when I got home and looked at the paperwork again. The sales manager would not call me back and salesmen told me they would not do anything to resolve the issue. AVOID! read more

I bought a car here 3 years ago. The overall experience was bad, I was blatantly lied to and I chose to take the lump because I trusted a car salesman over the phone before driving up from Austin, trust and car salesman don't belong anywhere near each other much less in the same sentence. I have since sold my car and per the bank, I need to contact the dealer to get the gap refund initiated. I have called 4 times over three weeks and left voicemails, I have also emailed twice. I literally cannot get anyone to return my phone call, return an email, nothing. Its a shame they care so little about their customers. I would not ever, ever do business here again. read more

Setup a test drive appointment on a Tesla. Arrived 5 min early. Waited 40 minutes for my salesman who was tied up with another customer. They said no one else was available to help. Gave up and went to another dealer and did a test drive as scheduled and made the purchase. If their not able to honor a simple appointment for a test drive, I can imagine how bad they'd be after the sale. Too many reviews about shady dealings. read more

Just bought my second car here at ECarOne. I worked with Alexis Garcia again and as always she makes the car buying experience fun and stress free! She prepared the cars I wanted to see via email and was ready when I arrived. ECarOne car buying process is quick, simple, and comfortable. I would definitely recommend this place and would buy my next car here! Thanks Alexis! read more

Fantastic dealership.. Vince is the best ...awesome sales guy! Would recommend eCarOne to all my friends and family. Will buy another car from Vince... read more

eCarOne - Used Car Dealers Near Me - Plano, Texas

Overall great experience today purchasing a car for the family. We worked with Phillip and he was very professional and made the purchasing process seamless! read more

eCarOne - Used Car Dealers Near Me - Plano, Texas

Bought the Lexus Gs200t here and it totally burned after 2 months with only 300 miles on it. There are a lot of issues with this Dealer: 1. When I came to do the test drive, the car has a light on which need to go to Lexus to do the reset, was told that it should be done when I come to pick it up on the next day but it didn't. So I had to go to Lexus by myself. 2. Pickup the car around 5:30 PM in a hurry, so I didn't look close enough to realize one of the wheels was damaged and was touch up(the sale man didn't say anything about this issue) Looks like it was in an accident on the front right passenger side. I didn't check the car when I pick it up, It's my fault. 3. I bought a lot of cars in my life but never drive one home with a half gas tank like this. The car wash was bad too. 4. I bought the car on 11/01/2019, got the email from the Manager which said I qualify for the $100 gift card. Email him back but never get the response. 5. The car was parked in my garage most of the time, drove less than 300 miles and it totally burned by itself for no reason on 12/31/19 night. read more

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