Our salesperson, JD, was professional, courteous, and personable. I highly recommend visiting him to purchase your next new car.

We had a great experience working with Jamie Bates at Subaru. She was kind, patient, and easy to work with from start to finish. She answered our questions, gave us space to make decisions, and never made the process feel pressured. Everything was straightforward, and we really appreciated how she handled the whole experience. If you're shopping for a Subaru, I'd definitely recommend working with Jamie. read more

Love the customer service here! I was preoccupied with other things and honestly didn't even notice there was a slight delay. When the service advisor , Chance came over, he apologized for the wait, and to my surprise, they didn't charge me for anything. I really appreciated that, especially since I hadn't even complained or mentioned the delay. We've purchased all of our Subaru vehicles here, and they've always treated us well. Experiences like this are why we'll continue to be loyal customers. The waiting area is also very pleasant and clean, including the restrooms, and they provide snacks and beverages while you wait. Great customer service and a comfortable environment. I highly recommend them! read more

David at Subaru McKinney is the only car salesman I've ever met that actually made me enjoy buying a car! Bought my first Subaru today and the whole experience was wonderful ! Love my car, got a generous trade in offer, and even the finance portion was quick and I felt that they were very honest and organized. 10/10 read more

Brandon Tomes Subaru - New Subaru Outback - Car Dealers Near Me - McKinney, Texas

Chris was very knowledgeable about Subarus and asked pertinent questions to help me figure out the best model for my needs! And the finance portion was stress free! Such an easy experience! read more

They are all lying snakes. Particularly Sam Benitez, the sales manager. It's because of him that I'll never buy from a car lot ever again. He could have had a life long customer out of me. It's cash direct to the individual seller from now on. They lied to WellsFargo and told them the list price on my truck was $8k more than their listed price. They sold it to me out the door for 55000 minus tt&l which was paid for with my $10k wire transfer and that 10k was more than enough to go towards the principal. Yet they told the bank they sold it to me for 62k and never credited that down payment towards the principal. Meaning I'll have paid $72000 for what they told me was $55k. WellsFargo will be opening a case. read more

I had a great experience purchasing my Mercedes! Ramyar helped me with the sales process and was amazing from beginning to end. He was professional, helpful, patient, and made the whole experience very easy and enjoyable. Rod helped me with the finance process and was also great to work with. He explained everything clearly, answered all of my questions, and made the financing process smooth and stress-free. I really appreciate both Ramyar and Rod for making my experience such a positive one. I absolutely love my Mercedes and would definitely recommend them! read more

We recently took our Outback for service and they recommended the 60k service and quoted us MORE THAN $3,000. I'm sorry, what? This is our second Outback so we knew that price was absurd. I called Ewing in Plano and the quote for the same service was less than half (actually, just above a 3rd of the cost). There was nothing wrong with the car- in fact, they hadn't even looked at the car. This is absolute price gouging. I get you have a fancy new facility but we don't care about that. We will do all our service and future purchases at Ewing. read more

I had a 2015 Subaru that I had serviced on time for over 6 years with this company and paid a minimum of $10,000 in repairs while I owned the car. The A/C went out, and I refused to pay more and traded it in. They showed me a Mazda in mint condition on a Thursday. I was very ill and it was late so I said I would be back of Saturday. I was suffering from a severe migraine, dizzy, blurred vision. They said my car was being sold right then, and they had another one just like it. They took advantage of me being ill and switched it with a scratched-up car that had damaged seat cushions and an extremely loud rattle somewhere. When I went back and mentioned the rattle, I was dismissed like a child. THIS IS HOW THEY TREAT LOYAL CUSTOMERS PEOPLE. Is there a negative five-star rating. read more

Never got to make a deal. Read about vehicle - no photos - but kept getting told it hadn't arrived yet. Asked to be notified once vehicle was on-site. Didn't happen. When pictures were finally online, I began serious inquiries/discussions. Not really sure which store had the vehicle. Sent my trade information and submitted credit application. Salesman was at Subaru store, finance person who reached out was apparently at Ford store. Salesman had no idea that I had applied for credit. Poor communication between stores. Tried to get updates; only received canned responses. After radio silence all day, was finally told that the vehicle had sold. If you're trying to make an out-of-state purchase, you can forget it. You have zero priority. Very disappointing. read more

Great service as always! So convenient setting up my service appointment. Very friendly and I absolutely love the video of the walk-around telling everything that was done to it. read more

If I could I would give this place 10 Stars! Johan was very understanding of what our needs and budget were. He was very professional and went out of his way to get us best bang for our buck!!! Highly recommend this place to anyone looking for a new vehicle! read more

Brandon Tomes Subaru - 2024 Kia K5 GT-Line - Car Dealers Near Me - McKinney, Texas

I did my 60,000 mile routine maintenance. Along the way that the front brakes were also an issue, but under warranty. I received my car. It was clean and was running well.... Until I got about 5 miles away from the dealership. The car started to run rough lit up like a Christmas tree. I called the dealership to inform them what was going on and they asked me if I make it back. I said yeah, but it will be close to closing time. Service advisor said no problem. I got there and I was met by the service adviser and a tech and they fixed the problem right there. Great recovery, great customer service. read more

Easy in and out for regular maintenance. Service advisor kept me well informed. Comfortable waiting area.

You will only get attention if you are buying a car. Anything parts related they do not care for your business. Incredibly inconsiderate staff. No one in the parts depart will help you. They all walk by as if you don't exist. You will be waiting over an hour for a $5 part. Go ANYWHERE, but do NOT go here. Super annoyed as a subaru enthusiast. read more

With how fragile the paint on these cars is I'd think they wouldn't use the hood/fender of the car as a table for their clip boards every time I take it in for service. I've already had to buff several scuffs out of the paint from this. read more

Very pleasant buying experience. Donald Sims was extremely helpful and answered all of our questions.

Lizzie is phenomenal. Came in for an oil change on my 2016 Subaru Outback and left making a much bigger decision, but I appreciate the honesty and thoroughness. A trustworthy service department drives loyalty and future sales, and they proved that. My dad trusted them, so I do too. This car is my daughter's and carries a lot of family meaning, keeping her safe matters more than anything. Lizzie remembered me and took care of me from start to finish. read more

Now that I'm done doing business with this dealership, I feel free to write an honest review. It started off promising - the salesperson went the extra mile and made it exciting to buy my new car. It went downhill from there. When I came in to finalize the purchase, I had to do business with Jamie. She was rude, pushy and belligerent. A month later, I brought the car in to have a service issue looked at. I was really close to the 36,000 mile, 3-year warranty. They didn't want to help me. The gentleman told me warranty work wasn't worth it to the dealership. He was mocking and condescending. To drive his point home, he took me out on the repair shop floor where there were parts lying around (dangerous) and let me look into other customers' vehicles (violation of privacy). Lastly, while I received my plates the day after the purchase, 6 months later, I still didn't have my registration sticker. They told me they mailed it the month I bought the car but the county tax office had no record of it. It took me about 3 weeks of following up to finally get my registration sticker (which I picked up in person). If you have a ton of extra time and the patience of a saint, feel free to do business with the dealership. If not, you might want to avoid them. read more

Love this Subaru family location! Everyone....i mean everyone is exceptional! If you want to feel like part of a family, this is the one location I recommend over and over. Thank you guys again for another great visit. read more

Never in my life would I thought I would right a positive review for a car dealership. I'm usually satisfied enough they are competent. Of course, I do the surveys they send. But if you even thought you wanted a Subaru not only is it a great car but I can say I'm looking forward to the next time I need to buy a car just to come back here. I was treated more than fair and got everything I needed plus some. read more

Had issues with my window rolling back up before the winter storm and brought it in with no appointment in a panic. Philo took it to the back to try a few free fixes for me but let me know if it'll end up costing anything before they do it. They ended up getting it fixed for no cost. Very kind and professional throughout the whole experience. read more

I brought my elderly mother here to have her car serviced and our experience was nothing but great. Kelsey was our service advisor and she was wonderful, especially dealing with my mother. Our wait was not long, and they had a very comfortable waiting area with a great selection of snacks and beverages. Definitely loved our service department experience. read more

I had an awesome experience at Brandon Tomes Subaru, and I want to specifically highlight Bailey Reid for going above and beyond. He was incredibly fast, very friendly, and made the entire process smooth from start to finish. Bailey truly went out of his way for me -- not only helping me get into the right vehicle, but also making sure I got a sweet 2" lift and upgraded wheels exactly how I wanted it. He listened, moved quickly, and made it happen without any hassle. If you're shopping at Brandon Tomes Subaru, ask for Bailey Reid. He'll take care of you and make the experience easy and enjoyable. Highly recommend! read more

I'm not one to post reviews because well I rarely encounter bad services. But felt like I had to this time because I felt like I got blindsided. I wrote this review first on Google. TLDR: they scammed me charging more than what was quoted and agreed upon A couple weeks ago I went for an oil change & tire rotation special that was offered on the Subaru app ($79.95). This is my first time at the new location in McKinney. I had came in in place of my husband. This is important to note because the offer was only offered on his Subaru app account (military discount), as opposed to mine where it was $89.95. And I did mention that when I checked in and had given the guy my phone to show the screenshot proof of the price. He acknowledged that and confirmed it on his computer screen. I confirmed again told him to do the oil change and tire rotation ONLY, nothing more nothing less, as that's what the offer was on. He acknowledged, told me should be about an hour or so and directed me to the waiting room. Everything was great. Nice workers, nice waiting area (lots of variety of drinks and snacks), and overall good atmosphere. So far the best Subaru dealership waiting room I've been in. The high review ratings makes sense. Until I received my bill. I was quoted $95.38. ??? Now, I was expecting $79.95 + tax (which I assume would be around 6%-8%). So I was expecting to pay around mid $80s. Even if the tax was somehow in the double digits, it still wouldn't hit $90s. I read through the itemized charges and there it was, a "miscellaneous charge" of $9.83. Total tax was $5.60 by the way. I asked the guy what's this charge for because we both had agreed in the beginning about the price and the services that's supposed to be done. And he just kinda rambled something about labor cost blah blah blah, honestly I didn't grasp what he was trying to say cause it just didn't make sense. I tried to argue the cost but honestly I'm not one to do that to begin with and I know I could always dispute it with my credit card if they wrongfully charged me. I just shook my head and paid what they charged me because I really wasn't about to be arguing over there as there were other people, and I'm just not one to make a scene. Also because I have another appointment to get to and really didn't have the leisure time. So that's it. Payment posted on my credit card and I've just disputed it. I sent the proof and screenshots for their review. My husband mentioned that he hoped this doesn't negatively impact our relationship with the dealership since it's the closest Subaru to our place. I just told him if they were professionals then it wouldn't have an impact whatsoever on future services. Even if it does, well I guess we'll just have to drive to another Subaru location even though it's farther away. I don't even think I would come back to this dealership again just because of this one experience. Which is sad. Even if they acknowledge their mistake, I mean I probably would have a flagged note on my account in their system that this negative situation happened. And I don't want any special treatments. LOL. I really just wanted them to be honest. If they did extra services, at least ask me and let me know beforehand, BEFORE I get charged extra than what I came there to do. Update: dealership tried calling my husband and emailing him after I've posted the Google review. They're always calling him when he's at work lol. Anyway the dispute charge was accepted and I got the difference back. A reminder to always use your credit card, NEVER debit in case people scam you. read more

Brandon Tomes Subaru - Special rate - Car Dealers Near Me - McKinney, Texas

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A Disappointing Experience with Brandon Tomes Subaru I've been a loyal customer of this dealership for over a decade. Over the years, I've purchased four STIs, three Crosstreks for my wife, and two WRXs for my mom--all through Zach back at the old location. Unfortunately, ever since the dealership changed ownership and moved to the new location, the focus has shifted from exceptional customer service to prioritizing unnecessary charges over customer well-being. Recently, my 2021 STI displayed a check engine light for the oil pressure control valve. I also needed an oil change, but I found it unusual for this specific light to appear--especially since I've owned four STIs. Using my own Accessport, I read the code myself and requested the technician, Rick, to change the oil first and see if the code remained before proceeding with any diagnostics. To my surprise, Rick insisted on performing a diagnostic right away, which I knew wasn't standard procedure. Trusting his expertise with STIs (a mistake on my part), I agreed, thinking he would have my best interest at heart by doing the oil change first and seeing if the light went away. Instead, Rick ran the diagnostic first, only to discover that the check engine light cleared after draining the oil. Essentially, my initial request--to change the oil first--would have resolved the issue without an unnecessary $225 diagnostic fee. When I asked why he didn't follow my request to change the oil first, Rick claimed that our conversation had been different and insisted that running the diagnostic first was "procedure." This explanation baffled me since I had explicitly requested the oil change first. The process felt like a failure of basic logic: why charge for a diagnostic when a simple oil change, which I already needed, could have resolved the issue? To make matters worse, I spoke to the service manager, who initially seemed to be understanding and willing to resolve the situation. However, she ultimately failed to follow up, leaving me with no resolution and stuck paying for an unnecessary service. This experience highlights the stark contrast between the current team and the old one, led by Zach. Zach and his team not only understood the intricacies of STIs but also prioritized customer satisfaction. I have no doubt Zach would have supported my argument and resolved the issue without charging me unnecessarily. It's disappointing to see how this dealership has changed. I've supported this business for over a decade, yet they let $225, and a lack of common sense cost them a loyal customer. I won't be returning, and I will be sharing this experience with the STI community online and at local car meets to ensure others are aware of this shift in service standards. Brandon Tomes Subaru, you've lost a customer who's spent years supporting your business. I hope this review serves as constructive feedback for your team moving forward. read more

Brandon Tomes Subaru - Shows I DECLINED any repairs besides an oil change. - Car Dealers Near Me - McKinney, Texas

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I had lots of work done with warranty work and dealer induced damage while work being done (it happens). Liz, in the service department, was to best person I can think of to help sort these issues out. She is absolutely the best, highly intelligent, knows her Subaru stuff and very empathetic. I feel honored to have her as my service rep from this Subaru dealer. Thank you Liz! read more

The absolute best Subaru dealership with the most patient and respectful sales. Curtis is the sales rep for you if you do not want to waste time haggling to no end. I have two vehicles from here and I will not shop at any other place ever. read more

Horrible dealership, travel the extra miles to a different one. Purchased an accessory with a new vehicle and realized that it did not have it in the vehicle. Contacted the salesman to get the item that was paid for and not received. salesman said ill have it for you to pick up. Drive 20 min up there to retrieve he is not there, but the incompetent saleswoman was no help at all. she went to the mangers behind the glass 2x and would come back reporting they know nothing. I explain what the cheap overpriced item is for who and what vehicle and they want phone numbers and proof of a cheap item. Managers never came out from behind the glass to speak to me and then when contacted via phone giggled at the situation and said patience is a virtue. Disrespectful to a customer that should of had it in the car to begin with, and should of tried to make things right with a cheap item fix. Do not purchase a vehicle from here. They will sit back and laugh at ripping people off. read more

Prompt attention, quick service, great text reports showing progress and findings. And they wash the car after they are done. Nice job!

Came in for service on our Transmission. The staff was very friendly and efficient in getting the problem resolved. We were even offered a loaner vehicle till the repairs were done. I recommend taking your vehicle here for issues read more

This review is about Brandon Tomes Subaru's newly installed policy of charging a 3% service fee for all credit/debit card transactions. I went for an oil change on June 12th. I was greeted promptly by the advisor and got my oil change done. The problem was when I got to the cashier, I was told that if paying by credit card, they charge a 3% service fee! Can you please be upfront and tell customers that from the very beginning? Maybe put signs on your windows by the service advisors desk? If I had agreed to the recommended service for 60k miles that costs $1600 that would have been an extra $48 dollars!! I have been going there for three years since I purchased my vehicle there and this is the first time I have been unhappy. Please do better with communicating this to the customer. Your service advisor tried to tell me that all dealerships do this now. Well, I called Sewell Subaru Dallas and they don't charge a service fee for credit card transactions. read more

My service advisor was Marcus Adkins who was polite, however my husband and I didn't understand what he told us over the phone, verses what he did when I arrived at the dealership. I was told by an auto repair company that my Subaru didn't pass the emission inspection because of a faulty gas cap. When I got home and told my husband about failing the inspection, he didn't buy it. He called the dealership and spoke to Marcus who told him to bring the car right over and they would quickly check the gas cap before the service department officially opened at 8:30 am. I got their at 8:25. Marcus asked me if I'd like to car washed at no charge and I said sure. An hour or so later I was wondering why it took so long to check the gas cap and wash my car, besides that I was freezing in their showroom and I wanted my sweater out of the car which Marcus was kind enough to get for me. When he brought the car up a few minutes later I was expecting to just drive away. That's when I found out they did a complete inspection and I owned them $18. Marcus also shared with me that the inspector found my battery was bad and I needed new rear break pads to the tune of over $800! I told him I'd need to speak with my husband before authorizing such a large repairs. When I got home, my husband told me the battery in that car was only 1 year old and it would still be under warranty. He took it to a completely different location and the battery was fully charged with no problems. It's becoming harder and harder to know who you can trust these days. Very disappointing. The companies that perform vehicle inspections own the emissions testing equipment in Texas.Vehicle emissions testing in Texas is managed by the Texas Department of Public Safety (DPS) and the Texas Commission on Environmental Quality (TCEQ), but the state does not own or supply the equipment. Instead, certified inspection stations (privately owned companies) must acquire certified On-Board Diagnostics (OBD) analyzers from approved manufacturers, such as Environmental Systems Products Inc. or Worldwide Environmental Products. These stations can purchase the equipment outright or rent it, including options for extended service contracts and maintenance. The state certifies the analyzers and oversees calibration, but ownership and operational costs fall on the inspection companies. This setup aligns with Texas regulations under the Texas Administrative Code, Title 37, which require stations to maintain compliant equipment. It is the responsibility of the company that does the inspections to maintain them as well, not the state. read more

The process of buying a used Subaru here was awful. It was December 2024 and I was buying a 2024 Subaru with 7,000 miles on it. This car in particular was not running when they went to bring it around because rats/mice had chewed through wires in the engine, some of which the salesman tried attributing to other things. This worried me, but there was not much issue with them fixing that, aside from the time it was in the shop for--originally estimated to be a week--alongside my request to remove the pinstripes if possible. I agreed to the car IF all repairs were done to a defined satisfactory level per the signed contract. Here is where it took a bit of a turn. After handing them a check for $10,000, they ghosted me for two weeks. The (presumably very young) salesman had no mind to follow up with me, so I persisted to call the office and try to get updates. When I finally heard back, I was told by him that it had all the repairs done, and he asked when I wanted to get it. I reminded him for the 4th time about the pinstripes, and he said he would "send it to Detail to get the stripes removed". I called back a week later to check in, and was told it was now ready and he could deliver it (per our agreement). When the car arrived, it had a scratch & dent in the passenger door! It's a white car, so this knick was black and noticeable--and it also STILL had the pinstripes (which I had to point out to him... If those weren't able to be removed, I should have been told that). I also told the manager ALL of this, to which I was told he would call me the next day, and he DID NOT. And here's another kicker--After driving the car for ONLY 1 week, the back right tire rapidly started losing air, and it turns out it had 3 old nails in it and 3 GHETTO PATCH JOBS. ALL 4 tires are nearly in need of replacement according to the tire place, and one of the tires was FROM 2019. So I had to pay A LOT of money unexpectedly for new tires on a car that I was told had the original tires!! Long story short, this place did NOT follow up, did NOT provide a quality vehicle, did NOT deliver it without harm, and overall did NOT meet my expectations for Subaru. read more

THE BEST SUBARU DEALERSHIP IN DFW!! Everyone we've worked with has been so considerate and truly go the extra mile. Since my family loved their Ascent that they leased here in 2021, I came to Brandon Tomes Subaru Mckinney this year to get my own Subaru! I leased a 2023 OBW this March, and I came back again for a 2024 Outback Touring this September. Thank you Bailey, Jose, and QB for a great recent experience! I've had such a great experience working with Bailey Reed for my 1st Subaru Outback (2023 OBW in White) in March of this year. He's very honest and communicative, and he worked hard to really get us within my budget. During my service appointments, Jonathan and Roberto were great and explained everything I had a question about! I also ordered some accessories, and Erwin and Jacob were awesome in helping me! Unfortunately my 2023 OBW was rear ended with frame damage, so it was a total loss. Because of such a wonderful experience with Bailey and Brandon Tomes Mckinney, I came to them again in search of a new vehicle! I've always wanted the Autumn Green, and the dealership ended up having it in a trim I didn't consider. Bailey walked me through the vehicle, and I fell in love during the test drive. Jose and Bailey worked so hard to get me to a monthly I was comfortable with, despite some financial setbacks I had. I was so thankful and impressed. QB blew my away with his patience and knowledge with all my questions during financing and signing. He didn't rush me through signing, and he took the time to explain each document. Everything was seamless and easier the 2nd time around, and I HIGHLY RECOMMEND GETTING YOUR SUBARU HERE! From sales to parts, everyone is great! I'm a loyal Brandon Tomes Subaru client for life! So much better than the visit I had at Ewing in Plano. Thanks so much! read more

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This is the best and easy place to work with customer service was great didn't have any problems

Amazing experience- great follow up and a pleasure to do business here. Jose and Bailey are a great team, I highly recommend Brandon Tomes Subaru. read more

Once we figured out the miscommunication they went above and beyond to fix the situation. Got a new back panel. Took about an hour. Excellent service. Plus, Subaru's are the best cars out there. read more

Worked with Steve in Service and Bailey in Sales everyone has been fantastic. Steve makes it easy for me to service my Subaru and just recently purchased a vehicle from Bailey and that process was quick and easy. Definitely recommending to my friends and family. read more

Brandon Tomes Subaru - Car Dealers Near Me - McKinney, Texas

While my experience with Brandon Tomes hasn't always been seamless (as is to be expected with such a large operation, serving so may customers), I can confidently say their management team - specifically Tyler Z. - worked to ensure hiccups were not only addressed in a timely manner, but showed deep care for my overarching dealership experience - doing everything in his power (and then some) to ensure I was heard and satisfied as a customer. We'll be back to BTS here in a few short months to buy our next vehicle for our soon-to-be 16 YO read more