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Brandon Tomes Subaru

3.8 (267 reviews)
Closed • Closed
Updated 2 months ago

Services - Brandon Tomes Subaru

Auto maintenance

Auto repairs

Auto battery or electrical system repair

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Auto brake repair

Auto engine repair

Routine automotive maintenance

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Janelle M.

I'm not one to post reviews because well I rarely encounter bad services. But felt like I had to this time because I felt like I got blindsided. I wrote this review first on Google. TLDR: they scammed me charging more than what was quoted and agreed upon A couple weeks ago I went for an oil change & tire rotation special that was offered on the Subaru app ($79.95). This is my first time at the new location in McKinney. I had came in in place of my husband. This is important to note because the offer was only offered on his Subaru app account (military discount), as opposed to mine where it was $89.95. And I did mention that when I checked in and had given the guy my phone to show the screenshot proof of the price. He acknowledged that and confirmed it on his computer screen. I confirmed again told him to do the oil change and tire rotation ONLY, nothing more nothing less, as that's what the offer was on. He acknowledged, told me should be about an hour or so and directed me to the waiting room. Everything was great. Nice workers, nice waiting area (lots of variety of drinks and snacks), and overall good atmosphere. So far the best Subaru dealership waiting room I've been in. The high review ratings makes sense. Until I received my bill. I was quoted $95.38. ??? Now, I was expecting $79.95 + tax (which I assume would be around 6%-8%). So I was expecting to pay around mid $80s. Even if the tax was somehow in the double digits, it still wouldn't hit $90s. I read through the itemized charges and there it was, a "miscellaneous charge" of $9.83. Total tax was $5.60 by the way. I asked the guy what's this charge for because we both had agreed in the beginning about the price and the services that's supposed to be done. And he just kinda rambled something about labor cost blah blah blah, honestly I didn't grasp what he was trying to say cause it just didn't make sense. I tried to argue the cost but honestly I'm not one to do that to begin with and I know I could always dispute it with my credit card if they wrongfully charged me. I just shook my head and paid what they charged me because I really wasn't about to be arguing over there as there were other people, and I'm just not one to make a scene. Also because I have another appointment to get to and really didn't have the leisure time. So that's it. Payment posted on my credit card and I've just disputed it. I sent the proof and screenshots for their review. My husband mentioned that he hoped this doesn't negatively impact our relationship with the dealership since it's the closest Subaru to our place. I just told him if they were professionals then it wouldn't have an impact whatsoever on future services. Even if it does, well I guess we'll just have to drive to another Subaru location even though it's farther away. I don't even think I would come back to this dealership again just because of this one experience. Which is sad. Even if they acknowledge their mistake, I mean I probably would have a flagged note on my account in their system that this negative situation happened. And I don't want any special treatments. LOL. I really just wanted them to be honest. If they did extra services, at least ask me and let me know beforehand, BEFORE I get charged extra than what I came there to do. Update: dealership tried calling my husband and emailing him after I've posted the Google review. They're always calling him when he's at work lol. Anyway the dispute charge was accepted and I got the difference back. A reminder to always use your credit card, NEVER debit in case people scam you.

Shows I DECLINED any repairs besides an oil change.
T.J. G.

A Disappointing Experience with Brandon Tomes Subaru I've been a loyal customer of this dealership for over a decade. Over the years, I've purchased four STIs, three Crosstreks for my wife, and two WRXs for my mom--all through Zach back at the old location. Unfortunately, ever since the dealership changed ownership and moved to the new location, the focus has shifted from exceptional customer service to prioritizing unnecessary charges over customer well-being. Recently, my 2021 STI displayed a check engine light for the oil pressure control valve. I also needed an oil change, but I found it unusual for this specific light to appear--especially since I've owned four STIs. Using my own Accessport, I read the code myself and requested the technician, Rick, to change the oil first and see if the code remained before proceeding with any diagnostics. To my surprise, Rick insisted on performing a diagnostic right away, which I knew wasn't standard procedure. Trusting his expertise with STIs (a mistake on my part), I agreed, thinking he would have my best interest at heart by doing the oil change first and seeing if the light went away. Instead, Rick ran the diagnostic first, only to discover that the check engine light cleared after draining the oil. Essentially, my initial request--to change the oil first--would have resolved the issue without an unnecessary $225 diagnostic fee. When I asked why he didn't follow my request to change the oil first, Rick claimed that our conversation had been different and insisted that running the diagnostic first was "procedure." This explanation baffled me since I had explicitly requested the oil change first. The process felt like a failure of basic logic: why charge for a diagnostic when a simple oil change, which I already needed, could have resolved the issue? To make matters worse, I spoke to the service manager, who initially seemed to be understanding and willing to resolve the situation. However, she ultimately failed to follow up, leaving me with no resolution and stuck paying for an unnecessary service. This experience highlights the stark contrast between the current team and the old one, led by Zach. Zach and his team not only understood the intricacies of STIs but also prioritized customer satisfaction. I have no doubt Zach would have supported my argument and resolved the issue without charging me unnecessarily. It's disappointing to see how this dealership has changed. I've supported this business for over a decade, yet they let $225, and a lack of common sense cost them a loyal customer. I won't be returning, and I will be sharing this experience with the STI community online and at local car meets to ensure others are aware of this shift in service standards. Brandon Tomes Subaru, you've lost a customer who's spent years supporting your business. I hope this review serves as constructive feedback for your team moving forward.

Happy with our purchase! 2021 brand new Ascent Limited 8 seater

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1 month ago

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3 months ago

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1 year ago

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11 months ago

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3 months ago

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3 months ago

Prompt attention, quick service, great text reports showing progress and findings. And they wash the car after they are done. Nice job!

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1 year ago

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3 months ago

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4 months ago

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1 year ago

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6 months ago

This is the best and easy place to work with customer service was great didn't have any problems

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2 years ago

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1 year ago

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7 months ago

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10 months ago

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1 year ago

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9 months ago

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10 months ago

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2 years ago

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2 years ago

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1 year ago

Excellent service for my 22 WRX. Quick and great new location. Very helpful Service Advisor. Job well done!

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1 year ago

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2 years ago

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1 year ago

Ask for Chris Gandara, GREAT salesman and will hook you up. Turned our maybe into a yes!

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2 years ago

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Ask the Community - Brandon Tomes Subaru

Review Highlights - Brandon Tomes Subaru

“Patrick gave me the information on approval and I went in later that day, signed my stuff, and drove off with my car.”

Mentioned in 14 reviews

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AutoZone

AutoZone

(32 reviews)

I just had a bad experience with Autozone at Allen TX. I was waiting in line for service. One young…read moreman hurrily walked past me to get his parts checked out. I assumed that he was really in a hurry. But when this young man finished checkout and I was walking toward the cashier, an older South Asian man walked in the door carrying some items to return, cut right in front of me. I was really frustrated and I asked him to wait for his turn. He ignored me like he didn't understand. The clerk did not do anything to right the wrong. Seeing the injustice, I raised my voice on the Indian gentleman. Instead, another clerk stepped in to tell me to calm down. I feel the clerks should respect the orders in the store and not let unruly customers run the show.

Brought daughter's car in and had codes read. Supposedly PCV valve bad and cylinder one recorded…read moretoo many misfires. They did not have the PCV valve in stock. Had to go to O'reillys for that. Came back and had check engine code read again, same thing minus the PCV code. Which by the way on the Volkswagen Tiguan engine a bad PCV valve can throw a cylinder one misfire code. Just swap coil packs and see of cylinder misfire changes, at least you can rule out coils. PCV valves are notorious for going bad in a volkswagon. The car ran better but still had problem. Bought 4 spark plugs and socket, which is special for that type of plug and replaced in parking lot. Drove it, check engine light off. Thank you auto zone for offering all the servicing you do and the parts and letting me fix it on the parking lot. Person that helped me was super helpful and nice. Store was clean and parking lot easy to get to work plenty of parking.

Brandon Tomes Subaru - car_dealers - Updated May 2026

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