Great experience with Auto Web Expo! The team was professional, honest, and made the whole…read morecar-buying process smooth and stress-free. Highly recommend them if you're looking for a clean vehicle and excellent customer service.

Still Waiting on Promised Windshield Replacement Zero Follow-Through…read more My husband and I purchased a 2017 Mercedes-Benz B-Class from Auto Web Expo of Plano back in August. At the time of purchase, we were promised that the cracked windshield would be replaced by the dealership. That promise was a major factor in us agreeing to finalize the sale. Months later, we are still waiting, and the communication from Mo Kavianifar (Internet Sales Consultant) has been extremely unprofessional. My husband has been going back and forth with him for months, and now Mo doesn't respond at all. At one point, Mo told us to call around and get quotes for the windshield even though the dealership themselves promised they would replace it. So we did: I work in collision and got a discounted quote for $2,234.53 (including calibration). To cover all bases, I also contacted Mercedes-Benz directly, and their quote came out to $3,277.91 including calibration and labor. Even after providing BOTH quotes -- one discounted and one from the manufacturer nothing has been done. No appointment, no communication, no follow-through. We feel completely ignored, misled, and taken advantage of. All we want is for Auto Web Expo to honor what was promised at the time of sale. A dealership should stand behind its word and treat customers with respect.

I bought a 2018 Subaru Outback 4/30/26. I refused the…read morewarranty but the Dealer added in anyway. The next day I protested and a new contract had to be revised by dealer. It was and my dealer sent new contract to Capital One, I've been on the phone with them every day for an hour. They keep pestering me to sign up to their site for new auto account. I refused until they showed correct dollar amount financed. I have been trying to solve this problem since 5/1/26 and they cannot set-up my auto account. User name was rejected, they say they will clear that. Today I got all the way to user name and password but showed my phone number as wrong, which an Agent named Anika, from presidents office noticed but never corrected. Now my first payment is due in 5/12 and they can't correct my phone number for 7 to 12 days ( past my due date). Anika from so called Presidents office gave me her private phone number with Ext. O to directly reach her. It was total B.S.; the number put me through their boiler room of agents who don't speak clear English. Capital One Finance is a Cluster F##ck of incompetent employees and you have to tell the AUTOMATED SYSTEM requesting AGENT several times before you're connected to an agent (never same one) with terrible English. I have a credit card with Capital One for 10 years and have no complaints-very professional. I recommend finding your own finance company and be pre approved before dealing with Capital One before purchasing car. Even though my contract was changed within 24 hours on 5/1/26, the change has not been rectified and when I thought all was resolved, their site shut me out to create account for auto-payments simply because they wrote down wrong phone number. WHAT THE HELL.!!?? They are incompetent CLUSTER F# # K S !!!

They gave me a preapproval and the amount that they preapproved with a $2500 down payment wasn't…read moreenough for a decent car, granted my credit is not the best but I make over $65,000 a year and they want to put me in a Ford focus that's hilarious at my age , they use dealerships whose cars have excessive high mileage so when you drive off, you're driving off in someone else's headache that they got rid of at the dealership... I'm really surprised at Capital One. I don't recommend them at all !!

I know the manager of this business very well and he is incredibly well versed in automobiles and…read morehe has a heart of gold. He is not the type to scam anyone. He has personally helped me with my car in the past and I am so grateful to him.

Please take this for what it's worth, since every experience is different…read more 1/21 about 9am I call to confirm car is still available, Andre confirms that it is, so my wife and I make our way to the dealership about an hour away. We enter the building and I find Andre in the back office and wave at him. He makes his way towards us and we walk out to the garage to look at the BMW M235i. He starts the car and back up as my wife and I are looking at the car. Very first thing I noticed is that it is missing the tow hook cover, so I asked "will they be replacing that?" He assured me they had the piece or else they would order it. Now onto the 2nd thing, I see it has 1/4 tank of fuel, so I ask "will you fill it up if we buy the car?" Andres response was "oh yea definitely that's what we do" [remember this]. 3rd thing noticed there is no floor mats in this car, didn't get a chance to ask about it because he was texting on his phone and he sent us on our way for a test drive, but even before leaving for the test drive I see that it has mixed sets of tires, I wanted to check because it was raining and wanted to make sure it was safe to drive. We go on the test drive and the car drives well. We come back to the dealership and enter Andre's office to discuss the car. Ask him to send me carfax in the car which he obliged and it all checked out. I asked him a couple questions about the car to where he had no clue about details or the information I was looking for, but almost sounded like he was yupping me not quite paying attention because his face was on his phone texting the whole time. So he brings in a buyers sheet. My wife and I are looking over the buyer sheet and we see that the OTD price is $25000ish dollars. I start questioning why it's so much and instead of being able to explain anything Andre goes and gets his finance manager to come talk to us (at this point Andre looks a bit annoyed), so finance manger comes in and we start talking about cost and monthly payments. I explain that I need my monthly payments to be under $400/mo, not $490, not $401 not $407. But under $400 specifically because my son would be the one paying the monthly note on this car. He says he can't do anything to help with that, but then I point out why is there a fee for $1450. They called it a reconditioning fee, so I ask "what is all included in a reconditioning fee?", he gave the speal of we do a 120pt inspection, wash the car, and shine up the engine bay. I responded with "I'm not paying that", he gave me the face of utter disgust and responded with "every dealership has a reconditioning fee" to which I replied "absolutely not because I was also working with another dealership in Fort Worth where my price OTD was $21,000". I also explain to them that if they were truly reconditioning the car, that it would have matching tires, tow hook cover, matching brakes, and etc. So he goes back and removes the reconditioned fee, so we continuing discussing the price, they keep wanting more money to put down but I explained that I don't have more to put down and that I feel the gap insurance was too expensive, to which I was correct. So we ended up Walking away from the deal, not because we couldn't come to terms but my wife and I simply just did not like the smug attitude from both Andre and his finance manager. So we were back to square one again, but my son really wanted the car that Andre had and so I called to make a deposit on it, so that we could go the next day to purchase the car. Andre went ahead and took my deposit but did not inform me it was non refundable until it was emailed to me (poor communication). Come back next day and complete the deal, but to my surprise Andre refused to fill up the tank as promised and said his finance manager said NO!!! Because we refused to pay the reconditioning fee, to which Andre lied and said he told me about it when I first walked in to look at the car, said he could bring up the cameras (but never did when I asked him too). Finance manager never came back to congratulate or shake hands which I found odd. Throughout the whole process Andre did not offer any refreshments to my wife, while we watched his coworker offer it to the other customers there. He was too busy texting and taking phone calls to care about his customers.

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

I am from out of state and contacted them to purchase a very specific vehicle. Was engaged…read moreimmediately and worked with a sales person named Paul. I made an appointment and arranged to fly in to see the vehicle a few days later (the night before the appointment). I was just about to leave the hotel I stayed at for the appointment when I received a text from Paul (note, no call) stating that the vehicle had been sold the day before. When I asked why I had not been informed yesterday, I was told that the transaction had been late in the day. I was more polite than I was feeling and stated that is why people despise used car sale people and the next time someone ghosts him, consider what eCarOne had done to me. A few minutes later, eCarOne spammed me with other vehicles that they were trying to sell. That put me over the edge and I replied to it telling them what they could do with those cars, unsubscribed and left similar feedback on those comments. The "sales manager" called me later that day (went to VM). After some phone tag, we talked. No apology, just the same story. Again, I was more polite than I felt. A week past and I received ANOTHER spam email yesterday. I am done being polite and again, told them what they could do with themselves. Now, this morning, I find myself mysteriously subscribed to a number of used car dealerships with the same phone number (google number) and email (throw away account) that I used with eCarOne. Interesting coincidence? Unlikely. I cannot encourage you enough to not do business with these people. They did everything in their power to uphold everything, everyone despises about used car sales.

BUYER BEWARE!!!! We live out of state and purchased a used…read moreAudi Q7 from this dealer. After we received the vehicle via delivery, we found so many issues with the vehicle that were not disclosed to us. We attempted to contact the dealer multiple times to speak to John, each time we were told he was not available and would call you back. My husband also wrote multiple emails and provided pictures of our concerns with no response back. After 4 unreturned calls John called me thinking I was a new customer he wanted to sell a car to and discovered I was not. When I started to tell him about all the issues that were not disclosed to us he argued with me stating we waived the 3rd party inspection and hung up on me. The car needed an alignment badly, 2 cracks in the windshield, the driver visor was broken and filthy, inside the center console was filthy, only 1 key fob when we were told there was 2, the ceiling of the trunk was riddled with black streaks, multiple body scrapes and scratches. It was so disheartening to think a dealer would send a car to someone like this. As of right now we have spent over $600 to ger the car exterior and interior detailed and get the alignment fixed. The 2 windshield cracks have not been fixed yet which will be another cost will we will have to put out. We simply want compensated for these issues! To note my husband just purchased a used Audi Q5 the week before from a local dealer, the car was cleaned and detailed prior to his purchase, they even found a scratch and told him to come back and they would buff it out, which they did. That is what a normal car dealer does.

Even though I did not purchase this vehicle nor did I visit this dealership-all communications was…read moredone via messaging. I felt I could not , not disclosed what came up when I paid for a pre-inspection "best $285, I ever spent" below is what came out of the inspection-it's lengthy but a must read. All I can say is buyers beware and do your due diligence , buying a vehicle from here - NONE of this was disclosed to me (potential buyer) !! This 2022 Maserati is not a clean, turnkey example. While it drives and functions, the inspection documents multiple value-impacting issues that materially affect price, warranty confidence, and future ownership cost, including: * Active OBD fault (P0191 - Fuel Rail Pressure Sensor) * TPMS fault with no actual pressure imbalance * Documented repaint with orange peel * Curb rash on multiple wheels * Undercarriage surface rust * Interior seat wear * Exhaust surface rust * Tires nearing replacement threshold * Dash warning light illuminated These are not cosmetic nitpicks--several are mechanical or electronic faults that should be resolved before purchase or reflected in price. High-Risk / Must-Address Items 1. OBD Code P0191 - Fuel Rail Pressure Sensor (FRP) Severity: HIGH * This is not a historical code--it was present during inspection. * Can indicate: * Faulty fuel pressure sensor * Wiring/connector issue * Fuel delivery irregularities * On a Maserati, diagnosis + repair is not inexpensive. Risk to you * Potential drivability issues * Reduced reliability * Possible limp mode or CEL recurrence * Dealer-only diagnostics likely required This alone justifies a price reduction or dealer repair prior to sale. 2. TPMS System Fault (Dash Light On) Severity: MODERATE (Electronic / Safety Adjacent) * Tire pressures shown 32-36 psi (normal) * Scanner confirms TPMS fault * Indicates: * Failed TPMS sensor(s) * Control module relearn issue Why this matters * State inspection failure risk * Safety warning always illuminated * Maserati TPMS sensors are costly, not generic Body, Paint & Structural Findings 3. Repainted Areas (Rear Driver Corner & Rear Bumper) Severity: MODERATE-HIGH * Inspection explicitly states: "Previously painted... exhibiting surface texture (orange peel)" Implications * Confirms prior bodywork * Reduces resale value * Raises accident history questions even if Carfax is clean This must be disclosed and priced accordingly. 4. Surface Rust - Underside & Exhaust Severity: MODERATE * Undercarriage shows surface rust * Exhaust also shows rust (noted as "issues") Not catastrophic, but unacceptable on a 2022 luxury vehicle unless discounted. Raises concerns about: * Storage environment * Long-term corrosion Wheels, Tires & Suspension 5. Curb Rash on Multiple Wheels Severity: MODERATE (Value Impact) * Documented on: * Driver front * Passenger front * 1st axle outer wheels * Not isolated damage--pattern suggests repeated curb contact Cost reality * Wheel refinishing or replacement * Maserati OEM wheels are expensive 6. Tire Tread Depth Severity: MODERATE * Front tires: 5/32 & 7/32 * Rears: 4/32 * Replacement needed soon, especially for performance tires This is a known near-term cost for you. Interior & Cosmetic Issues 7. Seat Wear (Interior Issue Flagged) Severity: LOW-MODERATE * Noted wear on seats * On a luxury car, this affects perceived value * Suggests higher real-world wear than mileage implies What This Means Financially (Negotiation Reality) Conservatively, these issues represent: Category Estimated Impact Fuel system diagnostics/repair $$$$ TPMS repair $$ Tires (set) $$$ Wheel refinishing $$$ Paint correction / diminished value $$$ Rust mitigation / risk $$ This is easily a multi-thousand-dollar fix vs a clean example. Based on the professional pre-purchase inspection, the vehicle presents multiple unresolved issues that materially affect value and ownership risk. These include an active OBD fault (P0191 - fuel rail pressure sensor), an unresolved TPMS system fault with dash warning illuminated, confirmed repainting with visible orange peel, curb rash on multiple wheels, undercarriage and exhaust surface rust, interior seat wear, and tires nearing replacement thresholds. Documented Deductions (Inspection-Based) These are not opinions -- they are inspection-verified. 1. Fuel Rail Pressure Sensor Fault (P0191) * Diagnosis + repair risk * Maserati-specific system Deduction: $2,500 - $4,000 2. TPMS System Fault (Dash Warning Light) * Sensors/module/relearn * State inspection & safety issue Deduction: $600 - $1,200 3. Repainted Panels (Rear Driver Corner + Bumper) * Confirmed repaint * Visible orange peel * Permanent diminished value Deduction: $3,000 - $5,000 (This is standard on luxury resale impact.) 4. Curb Rash on Multiple Wheels * Not one wheel -- pattern damage * Refinishing or replacement Deduction: $1,200 - $

I like coming to this Navy Federal Credit union. First it's close to home. Second the staff there…read moreare friendly and helpful.today I was in for a cashiers check and I was helped right away. I like that I earn on my checking account, so the value is great

Navy Credit It is the worst credit union BEWARE ... I had a fraudulent situation and they close…read moremy account without even allowing me to know anything, and then the money that was taken out of my account . They didn't give it back to me .. anCustomer Service is an so inexperienced and very unprofessional I would not recommend anyone to open an account here.

first time here. went to a sombr concert. it was decent overall. enjoy the free parking, such a…read morerarity with venues like these. the garage was pretty big and right across the entrance too. so convenient. didn't take that long to park either. inside is clean and big. staff were helpful in finding entrances to the seats. concessions pricey but expected. not the biggest event venue, but not the smallest. would come back again

30 minutes on hold? Really!!! Absolutely horrible! Do not bank here. I will be closing my account!read more

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

Recently refinanced a car loan. I registered my account but could not access online with my other…read moreaccounts. I just called and was hung up on four times. Twice by actual representatives. Terrible service.

Always had good service, paid off my car early and received a EPO refund check in the mail however…read morethe post office lost it for a few months and by the time I received it the check was past the 180 days date. Called the 800 number and spoke with a very nice man who was able to arrange for the check to be reissued. Only hard part was getting past the automated system to a live person. Once I did the call was completed in less than 10 minutes and now I am just awaiting the new check to arrive. Yes, I recommend Capital One Auto Financing.

Stay far away from this place! They have pleasant personalities but dont look out for your best…read moreinterest. Sold me a car for $15,000, come to find out the car was only worth $8,000!!! Very high interest rate. Rear headrests missing, no floor mats. I tried to trade it in and the other dealerships said I needed $5,000 down payment because the car was not worth nearly the amount that was financed. Other dealership told me they were suprised a finance company did such a horrible car deal. Speaking of finance companies, Prestige financial is the finance company that new start auto uses. They harrass there customers. They call several times each day even when the payment is only one day behind. They send mulitiple emails and text messages everyday which is a violation of FDCPA law. I know this because I use to be a collector for "big" banks. Anyhow, I got so fustrusted dealing with them. I gave the car back. But now I have a new car

I do not know where to start! These are the most helpful people in sales that I have ever come in…read morecontact with. Not only did they help me get into a new beautiful car but they also helped me on a personal level. I was in the middle of a terrible chapter 13 bankruptcy and they offered help by referring me to an amazing law firm and refilling for Chapter 7. They really have the best interest at heart for the customer. Jenny Taylor is the most sincere person I have ever worked with and I couldn't have asked for a better sales person. If you want a great car and a great experience this is the place to be!!!