I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

I had an excellent experience at Toyota Dallas thanks to Luis Mendoza! He was absolutely awesome,…read morepatient, knowledgeable, and professional. Luis took the time to explain everything clearly, making sure I understood all the recommendations for my car. I really appreciated how he listened to my concerns and worked with my budget, helping prioritize what needed to be done first. He made me feel completely comfortable and confident in the service. Highly recommend asking for Luis!

Francisco Cano's unprofessional and dismissive behavior was the single biggest reason this became…read moreone of the most frustrating and incompetent experiences I have ever had with a company. To be clear from the start, I completely understand Toyota's need to prevent fraud. My frustration is not with the security process itself, but with the lack of customer service, poor communication, and unnecessary obstacles, especially given that our situation was already confirmed internally. My friend sold her car to Toyota of Dallas and moved out of state. Toyota was supposed to mail her check in November. When it never arrived, she followed up in December and asked for a tracking number. She was told they could not find it, which strongly suggests it was never sent. She was then given two options: pick up the check in person or have it remailed. Because she no longer lives in Dallas, she asked if her friend (me) could pick it up instead. She explicitly asked whether any authorization or identification would be required. Toyota's response was, verbatim, that no additional authorization was needed as long as she was comfortable with me picking it up. Toyota had my name and acknowledged that I was approved to retrieve the check. After multiple attempts to reach accounting and several phone calls just to get the check prepared, I finally spoke with Francisco Cano. From the start, he was dismissive and rude, repeatedly cutting me off before I could finish a sentence. He insisted there was no way I could pick up the check, directly contradicting what other Toyota employees had already confirmed. To verify, I went back to my friend, who showed me written confirmation from another Toyota representative stating they had spoken with Francisco and that the check was ready for pickup. Despite this, when I arrived at Toyota of Dallas, Francisco again refused to release the check. He would not come speak to me and relayed his refusal through the front desk. When I finally spoke with him directly, he continued to interrupt me and refused to listen. His proposed solution was that I wait an additional month to speak with a colleague who was out of the office, meaning a check that was supposed to arrive in November would still not be received by February. This was despite the fact that the colleague had already confirmed authorization and had spoken to Francisco directly the day before. What made this experience especially frustrating was that there were many simple solutions available. I offered to FaceTime my friend. I offered to provide written authorization. I asked if they could simply mail the check to the address they already had on file. Francisco refused all of these options. Eventually, after I insisted that waiting another month was unacceptable, Francisco brought out his manager. The manager resolved the issue immediately and said, "We'll bring you the check right now." It truly was that easy. Even then, Francisco required me to FaceTime my friend and have her hold up her ID. When the check was finally handed to me, my name was clearly printed on the envelope as the authorized pickup person. Had Francisco taken even a few moments to review the information, speak with his colleagues, or approach the situation with professionalism, this entire ordeal could have been avoided. Again, I respect Toyota's need for security. What I do not respect is rudeness, dismissiveness, and a complete lack of effort. This experience was unnecessarily stressful and reflects very poorly on Toyota of Dallas and on Francisco Cano specifically.

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Appreciated the friendliness and sincerity of the owner. He's also fantastic at detailing vehicles…read more The vehicle I got was a 2013 but looked brand new inside and under the hood.

The entire car buying process was wonderful!! We were looking for a VW EOS and found our daughters…read moredream car, 2013 Ice Blue VW Beetle, in excellent condition. The car had low miles, very clean inside and out, handled and sounded brand new. Andy, the owner, made us feel like part of his family and we will make sure to share our positive experience with everyone. If you are looking for a great car do not sleep on this place, you will not regret it. -Joey Brown

I wish I could give 0 stars $3500 down and the car messed up an hour after leaving I called them…read moreback they said bring it tomorrow and I asked will they tow it because the car won't start when it was time for it to get towed they had it for a day at the shop mind you a day after I bought it and they start to say there's no warranty on the car when I was told that there was one

I bought a Hyundai Kona from them. Jorge Guzman was the best salesman and helped me exceptionally…read more He made the process as easy as possible and was so flexible with my chaotic schedule. I swear I texted him multiple times asking to move the time and he was nothing but understanding and accepting. He was so kind and made it such a great experience. Thank you ottosource and thank you Jorge!!

Got a car from here in December. Tomorrow will be the first day of April and I still haven't…read morereceived my title and registration. This place tried overcharging me for the car when the listed price was publicly available. On top of that, nobody seems to give a shit that I still haven't gotten my title and registration. This place cannot stand on business. I can't believe they are in the business of selling cars. No team work and no professionalism.

Such a great time ! Free tour, maybe 20 minutes long . Great cars to see , very informative!…read moreWe spent $200 on merchandise, yikes ! Well worth it , something fun to do in Arlington TX. Miss the good ol day with watching episodes on TV, now they have 1 day week apparently that you can follow on you tube .

The only reason it's a 1 star is because there isn't anything lower. I bought a $40 baseball cap…read morefrom them and it's the biggest piece of crap hat I've ever put on my head. Richard Rawlings or whatever his name is is so worried about profits that he forgoes quality. I will add a picture. But anyway I wouldn't buy a car from this clown if he can't even carry a quality fricken hat you know he puts cheap ass parts on his cars then to. Gotta make all the profit and screw the idiot that gives him money. .this hat was so bad you couldn't form the bill on it cause it was cardboard and when it got wet it was a l l over with. ​

I don't usually leave reviews, but RPM Garage absolutely deserves it…read more I've bought a handful of cars over the years, and this was hands down the best experience I've had. From the first call to the moment I drove off, everything felt straightforward, honest, and actually enjoyable--which is rare when buying a car. The inventory is on a completely different level. You can tell these guys are true car enthusiasts, not just a typical dealership trying to push units. The car I purchased was exactly as described--no surprises, no games. They were transparent about everything and encouraged me to get a PPI, which gave me even more confidence in the purchase. The whole team was professional but still very laid back. No pressure at all, just good conversation and real knowledge about the cars they sell. Paperwork was quick and smooth, and they handled everything efficiently. What stood out the most is how much they actually care about the customer experience. You're not just another deal to them--they take pride in what they do, and it shows. If you're even thinking about buying a car from RPM Garage, just do it. I'll definitely be back for my next one.

I can't say enough good things about RPM garage. Let me start by saying I came from a place in…read morePlano called HiLine motors, which was a real shady business and the car salesman never answered my texts or called me back, I practically had to BEG him to sell me a car. After that fiasco I decided to visit RPM garage and look at their inventory, and they have some really nice cars! If you go here ask for Trinity, he was super helpful and communicative. He practically restored my faith in car dealerships. He even was kind enough to take the car to get a PPI (any dealership worth their salt should let you PPI a car), it underwent a full inspection including bore scoping, and he even paid to have the spark plugs changed out of his own pocket! RPM has a real nice showroom, if you're a car guy or just anyone who likes fast and good looking cars, you won't regret stopping by here! Super happy with my new (to me) Porsche! Edit: to the 0 start reviews, these are used cars and NOT certified pre-owned cars. The condition of the car is entirely dependent on how well it was maintained by the previous owners, that is why you pay the $200 and get a PPI (pre-purchase inspection) so you're not left with thousands in repairs. Thought this was common knowledge...

Great customer service. Communicated well and helped with finding other cars for purchaseread more

My husband bought a truck her last month. 2 weeks after having it the check engine light came on, 2…read moreweeks after that we had to replace the battery. The buying process was easy enough. But they don't sell quality vehicles.

I ordered a Mercedes Benz and they gave me $100 off the price…read more I paid $700 for the car to be shipped to me which was originally supposed to take 2-3 days max delivery from Texas to California. It's Monday now and I haven't received the car. It's weird because the dealer and the shipper keep telling me it'll arrive "today" every single day. Well today finally came after all of the dealer and shipper drama. The Benz paint was all covered in some sort of orange sticky oil or transmission fluid as the truck above it the last week has been dripping and leaking. And the cherry on top is that the shipper refused to give me the car because the dealer hadn't paid the shipper the delivery cost. Ridiculous. A car dealer that doesn't know how to deliver a car. After payment has been made. The worst car buying experience of my lifetime. The dealer called me this morning threatening me and calling me a shitty person after all they put ME through . I am filing complaints with: * Texas Department of Motor Vehicles * Texas Attorney General's Office * Better Business Bureau *Federal Trade Commission and contacting my attorney now. This dealer is in flagrant violation of the Texas Deceptive Trade Practices Act (DTPA) Jason Childers General manager of Vdubs aka Dallas cars of texas threatened me by yelling and screaming at me and calling me a shitty person and said he will drop the car off at the side of the road today near my home without signature.

I should have followed my gut…read more On a Saturday, I found 2 vehicles here. A Macan and a G63. With cash in hand, I tried to test drive. Ivan said, "we close in 30 min. Come back Monday." Mondays are busy, so I called Ivan back mid-day, and he said it's better to come by Tuesday. Monday night we ended up buying G63 at Sewell - incredible experience. Tuesday morning at around 8am I ask for a buyer's order for the Macan, so I can get a cashier's check. Ivan texts me an hour later, "the finance manager is sick but we can still make the deal today". Of course he asked for a deposit over the phone, before I could test drive - odd. I agree to head over for a test drive within the hour. As I'm walking out, he texts me to say there's an oil leak, so I can't test drive until Thursday. On Thursday I see online the car was sold. He didn't even call to say, we have other cars if you're interested. Thursday night we bought a new Macan Plano, another great experience. I collect cars and this was by far the strangest experience I've ever had.