Service after the sale was really bad. My main complaint was the poor communication. I purchased a good car at a good price and all seemed fine for a bit. But my new plates never showed up. I will spare you the details but the auction company they got the car from lost the title. It took TEN months to get my plates. They finally got it done but honestly, every time I called, it was "she will call you back " and after my third time they finally would. Multiple emails with no replies for updates. It was this same thing over almost an entire year.... So exhausting. So for this reason, I do not give them my recommendation. read more

See all

Got a car from here in December. Tomorrow will be the first day of April and I still haven't received my title and registration. This place tried overcharging me for the car when the listed price was publicly available. On top of that, nobody seems to give a shit that I still haven't gotten my title and registration. This place cannot stand on business. I can't believe they are in the business of selling cars. No team work and no professionalism. read more

If there was a negative stat rating, i would have dropped it. I purchased a vehicle from this dealership and immediately experienced issues the car was overheating due to a leak before I even got it home. More troubling is that more than three months later, they have still failed to properly pay off the loan on my trade-in vehicle. As a result, my credit has been negatively impacted. This is not a minor oversight. Paying off a trade-in loan is a critical part of the transaction. The extended delay and lack of resolution show a serious breakdown in responsibility and customer care. Consumers should not have to monitor whether a dealership fulfills basic contractual obligations. This experience has been stressful, costly, and unacceptable. Proceed with caution. I definitely do not recommend this dealership. read more

I bought a Hyundai Kona from them. Jorge Guzman was the best salesman and helped me exceptionally. He made the process as easy as possible and was so flexible with my chaotic schedule. I swear I texted him multiple times asking to move the time and he was nothing but understanding and accepting. He was so kind and made it such a great experience. Thank you ottosource and thank you Jorge!! read more

Ottosource - Car Dealers Near Me - Dallas, Texas

I found out after my horrible experience, that my salesman "Carlos Dominguez" left a fake 5 star review for them because he is employed by them! His review he left says he "flew" down to Texas, he literally told me he lives in Denton, TX and he works for them. Complete lie and fake review!! All their good 5 star reviews are FAKE REVIEWS left by their employees, family, and friends! They do this to help compensate for all the real reviews that are 1 star negative reviews from all the honest hardworking people they have done horribly wrong! DON'T BE FOOLED!! Stay away! They are lying scammers! You have been warned! Caught them in multiple contradicting lies! This has been the most unprofessional service I've ever gotten from a dealership. Wasted ALOT of my time! They are corrupt and should be forced to shutdown. They have pending LAWSUITS against them just read the other reviews to see the numerous other victims of theirs that are seeking legal action against them! My horrible experience with this corrupt so called "dealership" full of people that don't have a concence, morales, or respect their customers. My experience: I was interested in purchasing a Tesla Model 3 Performance from them and after speaking over the phone with salesman Carlos Dominguez, I drove 6 hours there from Louisiana on a Saturday Morning to get the deal done for the car. Once I get there, they started asking for all the paperwork needed but took forever once they got what they needed to the the extent that it was almost time for them to close so they said they submitted everything but "we are waiting to hear back from finance for approval and that won't be till Monday" so I had to drive all the 6 more hours (12 hours driving in total) back to Louisiana accomplishing nothing. Then on Monday Carlos Dominguez stopped responding to messages and they kept putting me transferring me to a voicemail machine to leave a message every time I tried to call to get a status update. Then they even started forwarding my calls period and I can confirm this because after my call got forwarded, I then 2 seconds later called from a different phone and got an instant answer. Do y'all just not want to sell this car to me? I mean even after agreeing to put 7K down on the car, y'all still seem like you don't want to do it, by not following up on if meeting finance's request was good enough to continue the purchase process. Never had a dealership seem to not want to sell a vehicle before, then y'all don't return phone calls, don't explain any reasoning why to anything and even after I drove 12 hours total to come out there from Louisiana as a customer on last Friday, y'all can't even give me the curtesy of a phone call back to give status update or reasoning why to anything. Then y'all have been ignoring responding to my phone calls and messages since leaving dealership to drive back to Louisiana on Friday. read more

Ottosource - Getting ghosted by salesman - Car Dealers Near Me - Dallas, Texas

See all

This was the fastest purchase for a vehicle I've ever made. I truly appreciate Maarja for being so dedicated to customer service and making me feel truly appreciated. It didn't even feel like a transaction, it felt like hanging out with a real friend. Thank you Maarja for your professionalism and customer service. That drive today to Dallas was absolutely worth it!!!!! read more

Ottosource - Car Dealers Near Me - Dallas, Texas

See all

Sold us a newer Audi. Car went into limp mode as soon as we got off the dealership lot. They took the car back and spent almost two weeks 'fixing it'. Said they changed the water pump and fixed the damage to the vacuum system, $8k worth of work now being done at Audi to repair what they claimed to have fixed. Avoid this place, it's just a shady buy-here-pay-here used car dealer masquerading as a luxury brand dealer read more

I called and talked to a guy about a Tesla model X and we were starting to get in the process of buying it. He did a FaceTime video with me and he was really nice but he didn't seem like he knew what he was talking about when it came to Tesla's and he kept moving quickly in the video past a few things, and there was a giant gash in the back of the car in the trunk space and it didn't come with the divider thing as well and although I was really interested in the car, I couldn't go through with it when I had a shady salesman that was trying to hide things that were wrong about the car. If I'm gonna ship a car halfway across the country and buy that expensive of a car, I wanna know all of the minor and major issues with it it's not always a dealbreaker, but I just wanna know about it at least so I can decide for myself if it's a dealbreaker or not. This dealership just seems sketchy and not very honest with its clients as well as charging a $500 fee to do paperwork just because I'm not in state which is absolutely ridiculous! I found a car dealership in Costa Mesa, California instead that only charged an extra $189 on top of the price and they're super fair and very honest! I found basically the same car in much better condition and much lower miles for cheaper and with a trustworthy dealership! read more

Came in with my wife with all intentions of buying a Land Rover Range Rover. Before arriving I was told they only saw people by appointment only. So we set an appointment while driving from Fort Worth. Upon arriving we were greeted by one of the financial managers but not a salesmen. Granted there were 4-6 salesmen just standing around as we were one of two couples in the entire building. We picked out two and test drove one and wanted to see numbers to move forward. After test driving one of the trucks we proceeded to sit for about 30-40 mins waiting for numbers that take 5 mins to get. As we sat we just looked up another dealership nearby and gave them our business. Wouldn't recommend coming here. read more

January 25th 2025 I purchased a mini cooper from this dealership paid in full cash drove it home and immediately it had to be towed back on my dime, due to all the coolant on ground under the car. Otto source said they would make it right. They had the car for over a week said it was ready i picked it up January 31st drove it home 26 miles and the next day same problem. Coolant leaking under the car. I contacted manager Mehdi Allaoui and Salesman Marwan they said they would make it right I also have that in writing. They had a tow truck pick up the car they had the car until February 17th. I Drove it home and next day check engine light was on. Took it for diagnosis and it stated needed new thermostat which I was lied to and they said they replaced. As well as water pump. Neither was done and upon me contacting them for the 3rd time for the same problem they the manager specifically wouldn't take my calls or return them. This dealership sold me a faulty car, took on the responsibility to make it right and did not correct the situation leaving me with a $1480.00 repair. Although this dealership looks nice with nice cars , please don't fall for the appearance of this dealership as they do not conduct themselves in anyway ethically. I have also asked for the service records for the work they had performed and I am also being ignored for those as well. The mechanic shop they use is EuroTech. WARNING to all. I contacted Them by phone with a message for the service record on there repair and they will not respond either. I sent a follow up email just to make sure they received it and no response there as well. Do your homework! Go to a reputable place and TRUST the REVIEWS. People don't waste time posting negative reviews unless there is legitimate truth. Please take your hard earned money elsewhere. One other major thing to watch for, they had this car listed two different ways. This car is neither a John cooper model or a signature s. This is a base model. they misrepresented the car. read more

See all

My salesperson, Akeyio Lee, helped me from beginning to end. Great experience and I love my car. Thank you so much AL!

Don't buy a car from here. Bought a car from them and the car had the wrong tires on them to start. It was a staggered setup but had square setup instead (wrong tires on the front/too big) which should have been a red flag to me. But there was 21k in things wrong with the car mechanically/under the hood that they didn't disclose read more

Pathetic excuse for a car dealership. Don't let the nice looking vehicles play a trick on you. This place takes their vehicles to Take 5 for services and when you have an issue, they attempt to demoralize you. Save your money. It's so disheartening what they have done to my family and am now taking legal action. read more

This place is HORRIBLE PLEASE SAVE YOUR SELF THE HASSEL i bought a car Cash for over 30k when i made it home a light came on i not only did i text my sales rep but i drove the car in which is 45 min from my house spoke to Medi told him what was wrong with the car he tells me Verbatim " That was not alot of money as if my 32k cash wasnt enough to even bother him. I looked with disbelief i haven't even had the car 24 hr and he is saying this he also stated that since i purchased a Porsche that im going to spend money. I fully understand but not this soon. I guess he isnt aware that i own my own business and have a huge following i will never recommend any of my clients to go there he treated me so poorly im like this guy isnt aware that i can PURCHASE the most expensive car here i guess he prejudged me now when someone ask me anything i will make sure to tell them how horrible you guys are all the staff here ( except Brandon he is the rep i was working with poor guy) but next luxury car you want to purchase please beware this isnt it the customer service alone will have you ready to risk it all. read more

I've literally called this place everyday to get a temporary license plate reissued because the original temp is now expired after waiting three months since purchase of the vehicle and still never received an appropriate call back from any management or the office admin who handles the plates Lottie, I am starting to suspect I need to report them to the better business bureau for fraud. read more

Bought my car here 7 weeks ago and there's already major pre-existing problems that were not disclosed... whether they knew something was wrong with the car or not no one has followed up with me to AT LEAST apologize. Really disappointing considering I put a huge amount of cash down & bought what I thought was going to be a nice car. OH!!! And, don't buy a car here if you're ok with them taking almost 2 months to send the check to your previous lender to pay off your old car. Took them almost 8 weeks to send the check to Chase bank & my credit took a huge hit. Really disappointed & I hope other people haven't had this problem. read more

EJ was amazing! I called to get my car sticker from over 4 years ago and within 2 minutes she sent it over to me! Thank you again!

DO NOT PURCHASE A CAR WITH OTTOSOURCE! When doing business with companies, we want to believe that we're dealing with fair and honest people but sometimes that is not the case. We did an out of state purchase of a 2019 Range Rover on June 14, 2024 with Ottosource that came with title defects. We have been lied to, misguided and kicked around for more than six months. In the first month after purchasing the company was responsive stating that they were working on things but here we are six months later and received three temporary tags with no resolution in sight. It is important to note that you are supposed to complete all title work within 30 days of purchasing a vehicle. It has now gotten to the point where they aren't returning our calls and even our lender has tried to reach out but has been unsuccessful. To make this as simple as possible, because title defects are present - we nor our bank lender own the vehicle. Ottosoure has been paid for the car and still technically has ownership. We have filed a complaint with the Texas DMV and sent a demand letter to Ottosource requesting for them to pick up our SUV and reimburse us fully. Ironically, we spoke with the general manager (Medi) on Christmas Eve, who has never called us before, wanting to send our third temporary tag. He mentioned nothing of the demand letter that we sent certified and that their office signed for two weeks ago. This is not a good company. This is not an honest company. It is a risk that is not worth taking to purchase a car with Ottosource. Be better than us and BEWARE! read more

This is by far one of the worst places to purchase a car from. Their service is extremely horrible, they're not in the business to accommodate people who are looking to buy the vehicles same day. I attempted to work with both Eric (salesmen) and his supervisor, who was even worst. Don't waste your time and energy with these guys! read more

Tried to purchase a Tesla while salesperson was dealing with a family issue. I understand things happen in life. I emphasized my desire to purchase and even traded in current car to Carmax. i was called in the morning so I drove to finish the deal. Car was already sold and I was not even aware, nor did the salesperson know. I was patient and kind and was punished in return. Sad. read more

I have had nothing but amazing experiences working with the Ottosource team. I have purchased 4 vehicles from them, and they have been incredible to work with. Mike has been my sales rep and he has always gone out of his way to make sure I am taken care of, and the GM Jafet always personally takes a call, or answers a text, and makes it a point to come out and say hello. I will continue to give them my business and always check with them before purchasing a vehicle. Even if they don't have what you are looking for in stock, they can source it. read more

DO NOT PURCHASE A CAR HERE. I bought my car April 30 and as of July 9th, I still do not have plates. They have been evasive, ignored my calls and texts, and are not fixing the problem; I've still got expired tags on my car because they won't do anything. I wish I had gotten my car elsewhere. read more

Amazing, my son bought a car from Otto and it was an $80000 Porche. My son works in a hospital and has little time for scrutiny and trusted Chase Atwood and company. My son deals with inner city disadvantedged folks and It pisses me off that these yuupie SOB's have the gall to send him a car with a major defect and NOT even try to resolve: Empty promises and putting us off. Beware, these guys are wrong!!! read more

Worst customer service. They just want to make the sale, once you purchase a vehicle they refuse to help you make repairs through the insurance they sell you. Save your money go somewhere else where they actually care. read more

Never go here. They charge a ridiculous $900 dealer prep fee and $150 doc fee. Then the refuse to negotiate the price of the vehicle on top of charging these ridiculous fees. Dishonest dealerships, and you can see the reviews on here reflect this. read more

Do not shop here. This dealership has horrible service and customer care. I wish I would have caught the name of the finance director (he looks like the train man from the matrix reloaded) but after waiting 3 hours on him to give me the run around and the most absurd percentages he acted like I was an inconvenience and he had better things to do. He said he had "two other deals" and "he didn't have time" I found another Lexus within 30 minutes and was home driving within the hour. I got the terms and conditions I wanted with Allen Samuels Direct. Thanks to Jason Johnson he hooked me up and put me in the car I wanted for 5.31 apr in less than 30 minutes. Have fun losing sales OttoSource‍! read more

Ottosource - Car Dealers Near Me - Dallas, Texas

Absolutely THE WORST DEALERSHIP. These people shoukd be put in jail for stealing from people. Shipped me a car w over 10k in damages and never returned my call. Owner Otto Reyes is never in the dealership. GM Jafet Jimenez is the biggest jerk who does not have a decency to return calls. Dont even bother dealing with sick little puppies Mario Santos and Austin bell because they wont call you either. No one wants to take responsibility. I am filling a complaint w every department there is in TX and at Federal level. This dealeship should be put out of business before they rip off any more clients. Do not fall for fake reviews on google. read more

I bought a car from Otttosource yesterday. Though it's a few years old, I could not find a single flaw on it. Mike, my very experienced sales guy, explained that he could not discount because of their low margins. Typical, right? But then he asked if I was financing, and I said yes, I had a preapproval with USAA. I had checked a few big lenders, and they had the best rate and terms. Mike thought he could do better for me, and after 15 minutes of talking to local credit unions, he got me a great rate, better than any of the ads I had seen from the big lenders. So, even though they wouldn't lower the price of the car, he saved me as much as I was asking for in lower interest charges over the life of the loan. All in all, a painless experience with no high-pressure tactics. And the car is great. read more

See all

Save your time and money !!!! This dealership is a scam and fraudulent!!! Starting with the salesman Roderick who literally lied about the funding of my loan just so he could get a sale!! It's 3 months later and I still don't have my license plate or registration on this car and they have been lying about sending me a temp tag in the mail for 2 weeks now. My 2019 Audi A8 has a $4500 service repair bill that the warranty they sold me for $6500 dollars is refusing to pay because they said this dealership is known for selling bad lemon cars and they won't be paying out any claims from the dealership!!! Even Bank of America who financed my car said this dealership is really bad and they won't be doing business with them again!!! This place needs to be shut down!!! It's full of a bunch of lying lazy fucks that catch attitudes and act like you're getting on their nerves when you reach out to ask questions about why certain shit isn't in order!!! At this point I'm about to hire a lawyer and take this janky low life dealer to court and get my money back!! read more

See all

They are Bait and Switch. We didn't read reviews and drove the two hours expecting a vehicle after they set an appt. Sales person not in after speaking twice to them. By chance, we met another customer waiting.. guess what.. the car they wanted.. wasn't there either! they drove further!! JUST BEWARE.. read more

We purchased a vehicle from Chris. I'm updating this review we were told we would get a call to fix rim and tire issue and windshield chip repair WE NEVER got a call from our sales guy CHRIS very disappointed Customer service went out the window once car was sold read more

Ask for Todd Price when visiting Otto Source. I'm a buyer from out of state. I ask for him to communicate by text and he obliged. I asked him for the total price of the car including dealer fees and he sent it right away. When I arrived to test drive the car he was very courteous and helpful, I had never driven an electric car before. Thank you Todd for a very nice car buying experience. M. Cardona West Park, FL read more

Thomas, Here's the thing about people who write reviews. Its usually half truths. Our first PHONE conversation, right off I ask you if you read the car fax and the damage report about the Lexus, I recommended that you take it to a third party for inspection the damage. You are correct about the condition of the car , it was cold and rainy day and you gave me a 30 minute notice on your way! had no time to get it washed. The brakes are an easy fix , I did not do a brake inspection or other body parts, that is why I suggested third party. You Judge me in minutes and your wrong about me and my character. I did not ever say make the drive over it will be worth your time., you made that up. I've sold over a thousand luxury brands, I've received awards and praises from Park Place Mercedes, Classic BMW, and Ferrari! I opened the First Park Place Lexus store in Plano 1991. You don't know anything about me. and yet you challenge my character. I am a client advocate, did not know you were also a car critic. I retired last year and was here last couple of months to help out. Good luck and God Bless you and your Family Your dealership left me to discover issues that were obvious and had a detrimental effect on the monetary worth and future integrity of the vehicle. Are you implying that you don't do a full inspection, before listing, that includes previous known body repair and rust damage? If I had known about the rust or shoddy repair, I would not have wasted an hour of my day and my gas. My review was for the dealership, not the Salesman. No reputable dealer would sell a rust damaged car like that, without full disclosure vs leaving it up to the buyer to find it. If I paid the $150 to my mechanic, to inspect it, I'd be even more let down. Ashiqur reached out, in duplicate, and reinforced how good a deal it was for a 2017 and indicated the repair from the accident was good. I assume he was acting on a lead from my Cars.com inquiry and honestly I didn't associate him with your dealership until I re-read the email. I have more vehicle inquiries than the one you're selling, so it's challenging to keep them all straight. It is your job to make sure you disclose any issues with a vehicle before you sell it. It's my job to Inspect the vehicle to make sure I'm making a wise investment. Thank God I looked at the repair area and the abundant amount of rust on the underside of that Lexus. I hope you find a dealership to represents your ethical standards and would not try to sell a substandard vehicle, like the one that I saw. Regards, Thomas D. Bannister read more

Scheduled an appointment for later that same day to look at a vehicle they were selling. I told them I was very interested and barring any surprises I was going to purchase said vehicle. TJ, who I spoke with on the phone confirmed that the vehicle was there at the lot still available. I had to get a ride from my father (he had to take off early from work) to go over there. Over an hour away distance wise then throw in Dallas traffic along 635. So we get there and ask for TJ who then says he'll pull the car around from the back. My father and I wait up front and TJ comes back to tell us that the car isn't here. They apparently gave it to someone as a loaner while their vehicle was getting fixed (a red flag right there too) and no one had informed him the vehicle I had an appointment to view was not there. Then asked if I was interested in anything else there but they only had a couple other cars in that price range. Oh of course there was a much wider selection if I were to spend a little more money. Go figure. Needless to say they lost a sale. Either very unprofessional or a shady business practice luring in customers with fake advertised vehicles. They're a ton of car dealerships in the DFW area. Save yourself some time and count this one out. read more

Not everyone has great credit including myself. I searched everywhere and other dealers just blew me off. Until I came to Otto source. Todd Price my sales guy and Mike in the finance dept jumped thru hoops to get me approved on my new Cadillac Srx. I absolutely love it. These guys at Otto source Rock!!! Don't waste your time at other dealers. read more

My wife and I went here to buy a Tesla we seen online. Literally would have been the EASIEST sell of a lifetime. When we walked in there were 2 males and one female available . No one at their desk. We stood there for a moment then we walked to one side and back. NO ONE SPOKE TO US OR OFFERED ANY ASSISTANCE. I'm unsure if it was due to our race or the fact that we were lesbian but they all looked at us and continued about their day. Definitely a horrible feeling and a bad way to treat someone but I I'm glad they did this so I know where NOT to purchase my next vehicle. read more

Joel saved the day/knows how to turn an unhappy client into a future car buying client. He's going above and beyond to make this a smooth and reliable buy for me. I appreciate his integrity moving forward. I hope to be purchasing a car from him within the next week. Thank you Joel! read more

Absolutely the WORST dealership. You will be better off buying a car from a junkyard than these clowns. They should be shut down. Sold me a car which was used on Turo and they never disclosed that info. They shipped me a car with every electrical issue you can imagine, doors ripped apart, tires missing chunks of rubber, faulty PCM which is over 5k .. I can go on n on . Called them for 4 months , left messages of A___HOLES Janet Jimenez and Mario Santos....YET TO GET A CALL BACK . biggest jerks in TX. Stuck w a car w over 15k in repairs. DO NOT FALL FOR FAKE REVEIWS read more

First of all i would like to acknowledge George and Joel for walking through everything with me. I don't have the greatest credit, but with their guidance and help it was doable. I completely enjoy my BMW!! Thank you George and Joel for your help. I Highly recommend them and Ottosource read more

DO NOT BUY FROM THIS SKETCHY CAR DEALERSHIP. DO NOT BE FOOLED BY THE 5 STAR RATINGS THEY ARE FAKE REVIEWS. I found a Tesla Model 3 on their website and requested information. Spoke to a salesman named Dominick who told me the car was in great condition. I put down a deposit to reserve the car, and arranged to see it / buy it the following week. After I asked Dominick to send a few pictures of the vehicle. Dominick claimed the vehicle was in detail and he would get them to me asap. 3 days want by and I asked again, also asking there was anything I should know about, Dominic told me "nothing you need to know about, I just looked at the car myself and it is in amazing condition, you are going to be very happy. I took him at his work and flew in to Dallas to see the car. (Dominick claimed they were too busy to pick me up at the airport) When I arrived via uber there were a minimum of 6 employees and 0 customers.) When I went to see the car, I noticed immediately the hood had been damaged. When asked Dominic he said he didn't see a problem! I put my finger in the gap and Dominic said "teslas all look like this" Then I walked over to the other 5 teslas in the room, none of which had a bent in hood Dominic says "well these teslas are hit or miss" I go to the back of the Tesla, and visibly notice the taillight is not fully attached, when I run my hand across it, it literally falls off in my hand! Someone had tried to super glue it back in place! Lons story short, this dealership is a sham business. They operate a very shady business and have no problem lying about the condition of the cars. They claimed the car I was purchasing had no damage, when it was clearly recently repaired. BBB will be hearing about this too. STAY AWAY FROM THIS PLACE. THEY ARE VERY DECEITFUL. I am having to call my cc company to dispute the deposit they have not refunded. read more