I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

Happy with my purchase! George was helpful and had a great selection of cars, would definitely…read morerecommend checking this place out!

I wanted to take the time to update my review after receiving support from George at A & M Motors…read more I had to return to the dealership to submit paperwork about two weeks ago and when I met with George he asked how I had been enjoying my vehicle and I told him about the issues and frustrations I had with the car since taking it home. I complained that I had another big bill coming up to fix the remaining issues on the vehicle, which were to correct the clear coat peeling and the cracks on the sides of the front bumper. After telling him, George apologized for everything I experienced with the vehicle since leaving the dealership. He offered to fix the front bumper free of charge. It was clear he cared deeply about trying to make my experience better and making sure I didn't feel like I was just someone they wanted to make money off of. I decided to schedule a day with him to bring in my car to see if he would be able to deliver on his promise to repair the damages. When I came to pick up my vehicle today, the repair to my front bumper looked great, and George even fixed the trim on the side of my front windshield that was starting to peel off before I left. He also provided me with a small bottle of the paint that matches my car's color code in case I ever get any random small scratches in the future. George truly is what made my experience here better. If you do choose to come here to purchase a vehicle, I recommend talking to George directly should you have any issues that come up.

Tee Woods help me out a lot with getting me approved with a repo on my credit I needed a car so bad…read morebc Uber is killing THANK YOU ALOT Always Away

One star is too generous. These people are total scammers!…read moreWe went to look at a certain car and was told it was in the shop for repair. Told they would call when we could see it. I had to call. Oh it's here. Went out to see car. Oh we sold it just signed a contact and took payment. Wanted us to buy something else we said no. Then offered to sell us the car we wanted EVEN AFTER HE SAID HE JUST SOLD IT! We said no. Then one employee became hostile and proceeded to use profanity! To a lady! He would have certainly hit me had my husband not been there. Please close this "business"

I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

Excellent experience. Went with my sister to buy a car. She loved the first one she tested and…read morebought it. Great price on a used Mercedes! Good negotiating with the sales agent, Max Tauber, very quick and great service. Needed a bulb changed in brake light and they fixed it right up and were very nice to deal with. Great experience. Would definitely buy from again - they had some great cars for good prices!!!

Pathetic. DO NOT buy cars from them. They are bunch of cheats. They buy SALVAGE cars from auction…read moreand then sell it to you after a bit of repair. I bough 2015 Maserati Ghibli. It had water damage and is costing me $10000 to fix. When I asked them to pay for repairs, Max denied and said, "we are not a repair shop"

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

I would like to extend my sincere appreciation to David Abad, Business Coordinator at Park Place…read moreMotorcars Dallas, for providing exceptional service. I had been trying for weeks to process an extended warranty transfer through both the dealership and MBUSA, and unfortunately, every person I spoke with prior to David was either unwilling or unable to assist. That changed the moment I spoke with David. With a positive attitude and a genuine willingness to help, he resolved the issue in just one short phone call--less than five minutes. His professionalism, knowledge, and "can-do" approach turned a frustrating experience into a pleasant one. David embodies the level of customer care that every luxury dealership should strive for. I truly wish more representatives carried the same dedication to service and problem-solving that he does. Thank you again, David, for your outstanding support. Your help made all the difference.

I had a very disappointing experience with Park Place Motorcars Dallas, and unfortunately it…read morecompletely failed to live up to the reputation and standards the dealership claims to represent. On Monday, March 9, 2026, I visited the dealership with my mother to look at a 2020 Mercedes-Benz GLE that we were interested in purchasing for her. We worked with a salesperson named Keith, who showed us the vehicle and took us on a test drive. After the test drive, my mother decided she wanted the car and we clearly communicated to Keith that we were ready to buy it. He even congratulated my mother on the purchase, which gave us every reason to believe the deal was essentially secured. Because it was already past the dealership's closing time, I told Keith we could return the next morning to finalize everything. He agreed and told us that would be perfectly fine. The next day (Tuesday), I sent Keith all of the information he requested so we could move forward with the purchase. Hours went by and I did not hear back from him. I finally called around 5:30 PM, and Keith told me they were conducting a hail drill and that all vehicles had been moved inside, so he could not access the GLE. He said we would have to finalize everything Wednesday morning instead. Unfortunately I could not personally go Wednesday, so my brother took my mother to the dealership on Wednesday, March 11 to complete the purchase. That is when we were told something shocking: they could not sell us the vehicle because someone had supposedly placed a deposit on it the previous week. This makes absolutely no sense and is extremely frustrating for several reasons: 1. We spent three days working directly with Keith about this exact vehicle. 2. At no point did he ever mention there was an existing deposit on the car. 3. He allowed us to test drive it, told us we could buy it, and even congratulated my mother. 4. Because we believed the purchase was happening, we passed on other vehicles we were considering. If there truly was a deposit already placed on the vehicle the week before, that information should have been disclosed immediately on Monday before we ever took a test drive or discussed buying the car. The situation ultimately wasted several days of our time and created unnecessary frustration for my mother. What makes the situation even worse is that we did not receive so much as a courtesy apology from management for the confusion and poor communication. For a dealership that markets itself as a premium luxury car buying experience, this level of professionalism and transparency is extremely disappointing. Whether this was due to poor communication, disorganization, or something else entirely, the end result is the same: our time was wasted and expectations were set that the dealership could not fulfill. I hope Park Place Motorcars Dallas takes situations like this seriously and improves their communication and sales processes so other customers do not have the same experience.

If you are on the hunt for a pre-owned vehicle go see Isaac Moreno at ESB Motors. Especially if in…read morethe market for a VW, Audi, BMW or Maserati. I've never experienced a more considerate, helpful and honest salesman anywhere.

While we ultimately didn't end up buying a truck from Texas Carz, we still had a good experience!…read moreThe inventory was stocked, but they had three specific trucks that we had our eye on. My husband is a technician so he did inspections on the trucks. We found a few issues right off the top, so we decided to look somewhere else. Thank you for your time in assisting us today!

I debated on writing this, but feel like if I can help a single parent such as myself out there, or…read moreany parent for that matter, then it will be worth it. I was reluctant to purchase from out of state, not knowing anything about the mechanics of a vehicle. Unfortunately, I wasn't able to take someone with me to look at the car. I chose this dealership b/c of the reviews stating that the staff was friendly and it was a quick/easy transaction. I felt good about it, so my daughter and I made the trip from AR to TX to purchase her first car. The staff was extremely friendly. We test drove the car, seemed fine. We drove the car home and it seemed fine other than the headlights not working properly. Small things, and we brushed it off. We purchased this car on a Saturday and the following Monday, the entire engine blew in it. I haven't even made one payment on the car yet. So now I'm out the purchase price as well as the almost $10,000 it has cost me to have a new engine put in it, putting me in extreme financial debt. I could have purchased a newer car for that price. The dealership offered to rebuild it at their cost IF I would ship it back to them and then back to me. I guess I'm here to say, have someone go with you who works on cars and have them pull the oil pan and do a compression check (not hard tasks) to see if the engine is bad before you purchase the vehicle. For $26,000, I definitely did not get my monies worth. I also asked for them to come down on their asking price b/c the car blue booked for almost $2,000 less than their asking price. They said the car was at fair value and wouldn't budge over a couple of hundred dollars. Then added a "misc" fee in there to make up the difference they thought they lost. Bummer of a deal. I hope this helps someone out there.

I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

This branch is amazing always good customer service. The people are amazing and work very hard to…read morekeep your business.