PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Appreciated the friendliness and sincerity of the owner. He's also fantastic at detailing vehicles…read more The vehicle I got was a 2013 but looked brand new inside and under the hood.

I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

This branch is amazing always good customer service. The people are amazing and work very hard to…read morekeep your business.

The staff is absolutely amazing they make you feel so welcomed. Alex made my first car buying…read moreexperience so great and easy, He made sure I got the best deal possible I could not be happier with my purchase and the service I received!

The owners are shiesty! As soon as I drove my brand new Mercedes off the lot I noticed so many…read moreissues and the owner's son, Alex, was extremely rude with trying to rectify the situation even though it wasn't even a full 24 hours since I had purchased my car. I 100% regret giving them my business and I pray no one else has to go through what I've gone through.

One star is too generous. These people are total scammers!…read moreWe went to look at a certain car and was told it was in the shop for repair. Told they would call when we could see it. I had to call. Oh it's here. Went out to see car. Oh we sold it just signed a contact and took payment. Wanted us to buy something else we said no. Then offered to sell us the car we wanted EVEN AFTER HE SAID HE JUST SOLD IT! We said no. Then one employee became hostile and proceeded to use profanity! To a lady! He would have certainly hit me had my husband not been there. Please close this "business"

I wish I could put a ZERO don't go to this place horrible customer service the cars they have…read moreonline they dont even have them at their property

This branch is incompetent. The first time I came in to sign an auto loan, they didn't have my…read moredocuments on file. The second time, after the auto loan was approved and we had to close, they kept us waiting for over an hour while looking confused. The documents were not present and the closing agent looked confused. I wouldn't trust these people to feed a goldfish, much less handle anything finance related.

This branch has poor customer service. No one is helpful and isn't knowledgeable. Also, don't…read morewaste your time scheduling a meeting at this location, because they will be a "NO SHOW".

The worst customer service over the PHONE! My father recently passed and I went to their branch to…read moreshow proof and to have the acct changed to my name. Now when I log online it shows that I have a zero balance when his account had over $23k.. I called their customer service twice and they can tell me why there is no money!! Last rep said that she was going to call be back... that was 2 days ago! Fixing to go back to their branch and close the account! Clearly they don't care about their customers.

American bank charged fees that were not clearly disclosed in the account agreement and provided no…read moreadvance or timely notice. These charges appear unfair and deceptive. I am requesting a full refund of the fees and a written explanation of how customers are informed of these charges.

a bit less than 2 & a half years to go on a 2015 RAV4 @ 26.99%. been on time every time & the…read morepayoff quote seems to go down each month. unfortunately I will be moving out of Oregon next August & some of the reviews make me think they will screw me for moving out of state. I also am worried that they will screw me when it's close to being paid off. I will update as May of 2028 approaches. If they get shoddy I'll sell the car privately and pay them off and go buy something else...

Worse company ever. They mailed my title to the incorrect home address, even after speaking to…read morethem, and sent me to DMV to pay the lost title fees. They send you around from one rep to the other until they exhaust you and eventually disconnect the call. Their excuse is they are no longer the lien holder. Absolutely would not recommend this finance company to no one. My start value is below 1; however, they do not have that rating.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.