found the vehicle of my dreams, was pre-approved on financing, sent all paperwork on the 21st. It's…read morethe 25th, they won't respond with shipping information. Worst experience ever, for such an easy sale on their part, they certainly g could have provided better service. I don't know if the vehicle is good, I don't even know when I might see it in person. So angry

I gotta tell you . 1. The tires were supposed to be rotated…read morein balanced. Because the car had a shake in the steering wheel. When you hit eighty miles an hour. The sales told me that they rotated the tires balanced. The issue is, it was a complete lie? Because the tires can't be rotated. Because they're different sizes on the front and back. And they never balanced the tires, because the sheikh was still there. I took it to discount tire and had them balance. The tires and the shake went away, but I had to pay for that. 2. He told me he would fix the paint chips. In the front and wax and buff, the car out with clay buff. They washed and wiped the car down. But they did not remove any of the scratches or touch up any of the rock chips. So i'm having that done. 3. They said that they would fix the seat where the wear marks were. They did do that. However, it wore off the second day that we sat in the car. It was not done with a real interior Guy. Joe, i'm gonna go to an interior shop and have them. Do it with some proper dye, or whatever they use to make it look good. 4. They told me they would replace or calibrate the tire sensors. So all four of em showed the tire pressure. They told me that they did that. And after I drive it a little bit, it would go away, but it'll take twenty miles. It never went away. I had discount tire, put in two new sensors and had to pay for that. 5. I asked you about the chip in the windshield, and you had told me it got fixed. It did not get fixed. Lastly, remember you had the car two weeks after I bought it and paid for it. And made two weeks of payment. And find out during those two weeks, nothing got done on the car, and to make it worse, the salesman drove it 20 and had to leave it overnight in a parking lot. These are all issues that really should have never happened. Without the roof issue, there's over a thousand dollars in money that I had to spend.

respectful helpful…read more the right inventory right price made me smile recommended 214-879-0111 now

I was looking to purchase a 2017 Ferrari Cali from Sam who was my salesman at Palomino Motors…read more Prior to finishing the negotiation I had the car inspected by a third party who's report indicated several problems. "the shielding on the rear left and right is cracked where the front wheel house liners attach at the rockers". Additionally on OBD and OBDII and I quote, "Not all monitors show ready for testing without error. EVAP system shows incomplete and thus has not fully passed. The following systems reported codes. Will need further research and and diagnostics for source of codes". And there is more.... I made a deal with Sam, that I have in writing - Palomino was supposed to split the inspection report cost. $300 from each of us. When I confronted Sam with he report he said that the car needs to be driven a while to clear the codes. I decided not to pursue the car based on the report. The car was NOT in saleable condition. They subsequently refused to pay their half of the inspection. How can a person purchase a car when its not ready to be sold? This dealer is not reputable and has a C+ with the BBB for a reason. They do not tell the truth and actually lied which is funny because I have it in writing. Stay clear of this dealer - Caveat Emptor (let the buyer beware)

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!

I brought in a car to get a pre-buy inspection on it done. They got me in quickly and checked…read moreeverything that I asked for. They even brought me out to the shop and showed me everything, which that was the first time any auto shop had allowed me to do that. Had a good experience overall.

Don't go here unless you want a high car payment!! They even made me put 5,000 down on the car and,…read moreI was still paying $700 payments so, if you want low payments don't go here.

Horrible customer service also, they will try to force you to buy extended warranty I not…read morerecommend anyone

Looking for a Used Car can be a daunting task. I had been doing my homework and looking hard. When…read moreI walked into BBC I knew I was in the right place. Craig came out to greet us and he was so accommodating. Then Steve came out, what a great demeanor, and is very seasoned in the business. He was such a pleasure to work with! Their selection of cars are the cream of the crop and at a fair market price, like I said I did my homework. I bought a beautiful SUV there. Craig and Steve walked me through the financing in a breeze. Thank You Guys! This is a high caliber dealership with genuine people. Highly Recommend

We purchased a 2015 suburban from BBC Motorsports back in March. We had a fantastic purchasing…read moreexperience but I decided to wait and post my review after we'd driven the car a few months. Most of the reviews on yelp are written shortly after the purchase, but I think it's more helpful to hear from people a few months down the line. Do the quality of the cars live up to the purchase experience, or is this a Wormwood Motors scenario? Well, it's been 5 months and about 6000 miles. The car is PERFECT. Drives great, no problems. Just took it in for an oil change and to have everything checked out before a little roadtrip and all is well. Without hesitation, from start to finish this was a 5 star experience. Buying a used car from a dealership was a new experience for us and we were really nervous. There are so many dealerships with terrible, just TERRIBLE, reviews. We know nothing about cars. How do ignorant people like us defend ourselves against slimy car salesmen? Our only hope is reviews. We followed the 5 star reviews to BBC Motorsports. They happened to have had the car we wanted at the time we needed it at a price we could afford. Jason was honest, upfront, patient with us, and kind. This was not just our best car buying experience, this was one of the best sales experiences of anything we've ever purchased! We're not fancy people and we hold onto cars longer than most. I'm relatively confident I'll be driving this suburban until my kids leave the house. But when our 2008 Honda Civic finally bites the dust, you'd can be certain our replacement vehicle will be from BBC Motorsports.

I love this Ford dealership. Scott Plunkett was incredibly helpful and provided excellent customer…read moreservice. They've never tried to upsell me or recommend unnecessary work on my car, which I really appreciate. It's hard to find a place that feels this honest and reliable--definitely my go-to for service.

The only reason I am leaving a star is because my service representative is not responsible for…read morethis. I went to Planet Ford this morning early to get in and get my car serviced. I had spoken to John yesterday and let him know I was coming. When I arrived I made sure to tell John to make sure that my tires were rotated. I had a feeling that they were not getting rotated like I asked. Every 5k miles. That is how you get 60K out of tires. I have not been getting that out of my last few sets of tires from this dealership. I have been using Planet Ford for 11 years. I never thought I needed to mark my tires to make sure they were doing the service I was requesting and paying for. Well, today, I walked out and they had not rotated my tires. This leads me to believe they have not been rotated since I purchased the car 2 years ago. Now I have 30K miles on this car. How much you want to bet they tell me I need new tires at 40K miles. I am livid. My husband also bought his truck at the same time I purchased my Edge and he swore that they were not rotating his tires. Well now I believe him. What a shady business. I will not be using them anymore for tires and probably nothing else either. As soon as I can trade my Ford for something at Sewell I am out on Ford and especially Planet Ford. And they tried to blame it on AI!!!! I ended up spending 3 hours out of my day because they are incompetent.

I had an unpleasant experience with the service department here recently. The customer service at…read morethis location is awful. When I walked in, I was not greeted. All of the employees were on their laptops and not paying attention to customers. I literally had to ask someone to help me check in for my scheduled service appointment. I was scheduled to have my windshield repaired and was told it would be completed by the end of the day. I was also told I would not receive a loaner because my car would be ready the same day, so I had to arrange my own transportation. I was told that the service advisor would provide status updates, yet hours went by without any communication. I eventually had to reach out myself to see if my car was being worked on. After I contacted them, I was told that my car hadn't even been started until 4 p.m. even though my appointment was at 10 a.m. This location clearly accepts more appointments than it can handle in a day and does not deliver according to the timeline they provide. I was then told I would now receive a loaner since my car wouldn't be ready the same day, despite being told earlier that it would be. Additionally, I was rushed to sign the loaner agreement. The loaner they provided was dirty and an older model that I didn't know how to operate because it was different from my car. I even had to ask someone how to change the gears. It also had some scratches on the front bumper of the drivers side. I will never return to this location for service.

I visited this service center yesterday to pick up my Model 3 and had an incredible experience. I…read morewas pleasantly greeted by JT and he quickly found my information. He congratulated me on my new purchase and provided me a lot of information about the newer model. After answering all of my questions and concerns he said enter the red carpet and follow the music and that will be your car. The car's lights were flashing and the music was bumping! The car was spotless (as I would have expected) and the walk around inspection was perfect. He then guided me out of the service center and I was on my way. If Tesla have more staff like him, they should be rated 5 stars! That is the kind of experience I expect from them and they didn't let me down.

I am only leaving this review as a warning because I don't want anyone to get scammed…read more My husband and I test drove a GMC Yukon and we immediately took it to get inspected at a nearby shop since it's a used car. The mechanic that helped us just had to hear the after market muffler to know the car was illegal. He looked under the car to confirm that it had no catalytic converter and advised that it would cost quite a bit of money to make it legal again. The Yukon is already listed for $30k so not worth the investment either way you slice it. We got back to the dealer and told them what we found out and they were surprised we knew that information. Obviously, they knew and were never going to tell us. Make no mistake, dealers know the exact condition of every car on their lot. They were nice people but there's definitely some shady business happening here. I feel like it is our responsibility to pass this information along. EDIT: Only on their dealer site, not on any other sites this car was listed, does it say "NO CATS" which most people have no clue as to what that means. Regardless, still illegal and still will cost a lot of money to make legal on top of the high price tag. We were also advised that it could have been used as a race car which would mean the transmission could potentially be in jeopardy. Lastly, most cars on their lot don't have state stickers on them except for 3 at the front from what we saw Just because people have been in business for a long time does not mean they haven't just been getting away with shady business for a long time. Just be vigilant here.

If your not Hispanic don't go here They lied to me about the…read moreprocess had me wasting time and money then tell me if i had a 750 Credit score i could get a vehicle smh

I can only write about my experience. I have now purchased two Mercedes Benz from Top Line Auto…read more(2005 E500 bought in 2016 for me & 2011 ML350 bought in 2022 for my wife), and both times I have nothing to complain about. Both I took to my mechanic (see my review on European Service Center) and both cars just needed regular maintenance work. Both were 11 years old when I bought them, so yeah, it was bit more than just fluids and filters, and yes, they are MERCEDES so the cost will be higher than a Toyota. Everyone in Top Line was attentive and patiently answered all mine and my wife's questions. There were a couple of things on the ML350 that I pointed out and they could care of. There was one item that they stated they could not fix easily (steering column would not go up or down, but does retract and extend) and therefore they would not do it. Since this is more a comfort item than anything else, we had no problem with that. If any my friends were to look for used luxury vehicles, I would send them to Top Line, and when I am looking for my next car, I will be returning.

They sold me a car with undisclosed paint damage, chipped, and the owner had the nerve to call it…read more"normal" for 80k miles. It's not. Car showed up dirty too. Zero effort, zero respect. Then came registration. Armen, Eddy, Angel, nobody had a clue. I got bounced between them for weeks with no real answers, just excuses and runaround. Worst car-buying experience I've had. Take your business elsewhere.