If I could give 0 stars I would.
DO NOT PURCHASE FROM THIS DEALER, DO NOT SUPPORT THIS BUSINESS.
It might be lengthy, but I want any prospective buyer to understand this is not an overreaction; if anything I gave them chance after chance after chance to do the right thing, and I want you to know who you are doing business with.
I purchased a 2010 Jeep Grand Cherokee SRT8 from Texas Hot Rides on May 3rd, 2021 and have since been dealing with issues absolutely non-stop. Today, exactly 7 months from that date, the car has been in the shop for mechanical repairs for more time than I've had it in my possession able to drive.
Before I even purchased the vehicle, they informed me the lift gate struts were broken, but they would replace. Once I had purchased it, it took 5 weeks and multiple attempts on my part to get in touch about them to finally receive them. When I got home to put them on, they were the wrong size. I ended up purchasing on my own to avoid any more hassle. Frustrating, but not a red flag, but should have been.
As a brief overview of major things to go wrong since, I've had: to replace the transfer case, transfer case seal, and transfer case motor, replace the radiator, replace the crank shaft position sensor, replace head gaskets two separate times, and a tire blowout simply driving on the highway, which required replacing both rear tires; and this is after I had it pre-inspected, and all the identified issues fixed (around $1,500).
My total investment thus far AFTER purchase is over $14,000.
The first issue was the transfer case, and it happened 3 days after I drove it off the lot. I contacted the dealership and they uncaringly informed me, "That sucks.", but were very quick to remind me that because it is 10 years old there is no warranty. I went in person to try and plead my case, but the store manager Mitchell again could not seemed to be bothered and issued another "sorry, but no." I figured it was bad luck, but I'd purchased a vehicle that I really liked and figured fixing it would be worth it in the long run. This first fix was $4,800.
Since then, I have not driven the car for more than 2 weeks consecutively without breaking down or having to take it to the shop due to very concerning noises and/or dash lights.
I have attempted to communicate with different people at the dealership on multiple, multiple occasions, mainly over the phone and email, but in person on a few occasions as well, and on top of being refused any sort of help, they have had a complete lack of compassion, ownership, or general care that they sold me an absolute mess of a car.
Monday last week I finally got a hold of the GM for the first time, Bill. He was the most compassionate of anyone I had spoken with to this point, and he told me he wasn't sure they could do anything, but he assured me he would look into it. I proceeded to call every day after that, across multiple times throughout the day and he could never be reached, and hasn't since.
I did that until yesterday when the store manager Mitchell, answered yet again, and told me after speaking with the owner that they would give me $20,000 for it, "if I brought it in and it runs ok". I purchased it for $28,000 before taxes and associated fees, and then have put over $14,000 into it in exclusively mechanical part replacement, and exclusively due to malfunction. I pushed some but was told that was the highest they would pay; essentially a "take it or leave it" deal to clearly just get me off of their back.
So now I come to you, internet. I can't speak to the quality of all the cars they sell, but I can speak to the quality of this one, their ownership of the deal, their care for, and service of, the customer, their general decency, and their character. DO NOT support this business. I am a small business owner as well and I would never, ever disregard responsibility of a mistake or mishap like this.
TAKE YOUR BUSINESS ELSEWHERE, YOU WILL REGRET PURCHASING FROM THEM. read more